Cireson’s Big Reveal: A New Microsoft Cloud & System Center Strategy
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Transcript of Cireson’s Big Reveal: A New Microsoft Cloud & System Center Strategy
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CIRESON’S BIG REVEAL: A NEW MICROSOFT CLOUD & SYSTEM CENTER STRATEGY
Presented by: Paul SuttonEmail: [email protected]
www.cireson.comMay 13, 2015
Presented by: Chris RossEmail: [email protected]
Presented by: Travis WrightEmail: [email protected]
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AGENDA
Who Cireson is
The 4 Pillars of Cireson
Cireson Platform Overview
Partner and Community Enablement (PACE)
More Details Around the Cireson Platform
Q&A
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61 Countries 2012 2013 2014 2015
555%
216%
108%Strong GrowthYear over year…
1.6K+FOLLOWERS 99%
RENEWAL RATE
5K+DOWNLOADS1,200
+CUSTOMERS
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A FEW OF OUR FANSUnited States International
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THE CIRESON PILLARS
SERVICE MANAGEMENT
ASSET MANAGEMENT
ASSET & SERVICE MANAGEMENT CONSULTING
PARTNER & COMMUNITY ENABLEMENT
(PACE)
Cireson was founded on a simple, powerful idea: to be the forward thinkers on all things Microsoft Cloud and System Center.
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Azure Hyper-V
System Center
Cireson
The Platform: Cireson runs on the System Center engine providing an enterprise ready Service and Asset Management user experience for the modern world
The Engine: Microsoft System Center powers the engine for managing Systems, Events, Services, Workflows and Automation
The Infrastructure: Built on proven Microsoft technologies, Cireson brings the Microsoft Cloud with Azure and Hyper-V closer together
THE CIRESON PLATFORM
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CIRESON MOVING TO 100% PARTNER MODEL
The Benefits to You: Most companies want to consolidate vendors and prevent vendor sprawl
Reduce onboarding vendors and legal contract headaches as you can leverage your existing software resellers to procure Cireson
Potential discounts off list price through competitive bidding
With this model, it will encourage more partners to have Cireson and System Center expertise to help with implementations, which helps you
Most customers have relationships with large resellers when procuring other technology, through the channel (HW and SW)
Adds new revenue to existing relationships to help add leverage for bulk buy/discounts
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OTHER NEWS
Microsoft National Solution Provider (NSP): Microsoft recently awarded Cireson top honor of being in the elite group of
only 35 partners in North America
Awarded NSP for demonstrating excellence in innovation and implementation of Azure & System Center technologies
Relationship will help cement closer development, marketing and sales collaboration in all regions
Deep Industry Expertise: We now offer 6 different International Association of IT Asset Managers
(IAITAM) training / certifications options
All employees ITIL v3 certified
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THE CIRESON PACE TEAMIntroduction
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WHY DO WE EXIST?
Provide resources for our Partners and Customers to leverage, to further develop, and grow their Microsoft System Center, Cloud,
Service Management and Asset Management solutions, increasing deeper knowledge, and value to our community.
Mission
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WHAT IS OUR PURPOSE?
To be the advocate for your journey by enabling communications, and actions between your organization, and Cireson’s internal
teams (Presales, Sales, Marketing, Support, Professional Services, and Development). Thus, accelerating technical enablement and
enhancement for the Cireson Platform and your overarching solutions.
Our Goal
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COMMUNITY LEADERSUS Partner & Community Enablement Team
CHRIS ROSSDirector of Program
Management
MVP4, ITIL
PETE ZERGERPrincipal Program
Manager
MVP9
WALLY MEADPrincipal Program
Manager
MVP
TRAVIS WRIGHT
Director of Product Management
MVP
Dedicated solely to the success of its partners, customers, and wider community.
Sharing the love for everything Cireson, Microsoft Cloud & System Center from
industry events, community engagements, webinars, blogs, and training.
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3 . 6 millionsolutions and interactions are critical!
PartnersPartner Enablement Toolkit
Community & CustomersSolution Accelerators
EveryoneAzure Solutions
With a reach of over
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CONNECTING WITH PACE IS EASY!Customers: If you have ideas for how we can better impact the community with solutions or enhancements
Partners: If you need assistance with solutions, Partner Enablement Toolkit or the Partner Portal
Simply email us at: [email protected]
Making the Connection
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PRODUCT REVIEWIn Brief
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EssentialsManagement
Extend the Microsoft Service Manager Console
with these must have Analyst and Administrator
apps.
AssetManagement
Manage every asset lifecycle from purchase to
retirement. Ensure compliance, reduce
costs, and gain control for all your business’s hardware and software
assets.
ServiceManagement
Born in 2012 to power your Microsoft Service Manager investment. Includes the Cireson
Portal for end-users and analysts, designed for the hyper-connected
world we live in for any browser, device, or OS.
IdentityManagement
Password Resets are the most common Service Desk request. Reduce
costs and increase employee happiness within the business.
Service Automation
Move away from the day to day manual activities, spreadsheets, and post-it
notes. Streamline business processes across
your organization.
Free Community AppsFree apps lovingly built for the System Center
community.
Coming Soon Coming SoonBusiness Management Solution
THE CIRESON PLATFORM
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BUSINESS MANAGEMENT SOLUTIONSERVICE MANAGEMENT ESSENTIALS MANAGEMENTASSET MANAGEMENT
Self-Service Portal
Analyst Portal
Knowledge Base
Outlook Console
Dashboards
My Calendars
Lync Integration
SMA Connector
Asset Management
Cireson Asset (Smartphone) Mobile Barcode Scanning Apps
Asset Excel
Asset Import
My Active Work Items
Group Assign
View Builder
Change Calendar
Affected User
Notify Analyst Pro
Preview Pane
Risk Calculator
Tier Watcher
Release Calendar
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PORTAL - RECENTLY ADDED
Web Service API + documentation
More data sync’d from SCSM Cache including all closed work items
HTML KB Import
Settings moved to ServiceManagement DB + Admin Settings UI
Support for Always On Availability Groups
More Asset Management in Portal: invoices, notice events, consumables
Copy incidents and service requests
Bulk edit work items
Additional dashboard content
Calendars
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PORTAL - RECENTLY ADDED
Prompt on modified forms and forgotten comments
Cache builder performance improvement of 20x
Improved performance
Improved session handling
Improved announcements
Alternative service catalog layout
Optimized enumeration and user pickers
Localization service with display string overrides
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RECENT UPDATES TO OTHER APPS
Affected User
Asset Management
Asset Import
My Active Work Items
Notify Analyst
Outlook Console
Preview Pane
SMA Connector
Tier Watcher
View Builder
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CIRESON ASSET
Smartphone app for asset management is now in beta
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ROAD MAPSubject to change!
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PORTAL - COMING SOON
More responsive dashboards
Turkish, Russian, and Arabic language support
Service catalog content determined by user language preference
Asset management dashboards
More asset management parity with SCSM console
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ASSET MANAGEMENT Q2
Purchasing process improvements
License optimization
All new asset management features will also be exposed through portal
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PORTAL Q2 – HTML KB IMPROVEMENTS
User comments
User ratings
Count the number of views
Relate HTML KB articles to work items
Search improvements
Popularity index administration
Table of contents
Browse by category
KB manager dashboard
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PORTAL Q2 – OTHER IMPROVEMENTS
Timeline – combine history and action log
Additional service catalog layout option
Responsive UI design improvements for grids, forms, etc.
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Q2 – IDENTITY MANAGEMENT
Active Directory password reset
Reset your password from anywhere via a browser
Authentication via SMS text message code
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PORTAL – Q3 IMPROVEMENTS
UX Designers
–Dashboard/chart designer
– Forms designer
– Pages designer
Chat service
Zero Click Action Log
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ZERO CLICK ACTION LOG
Demo
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PORTAL – Q4 IMPROVEMENTS
Gamification
– Leaderboards/dashboards
–Achievements
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ASSET MANAGEMENT – Q4 IMPROVEMENTS
Predefined software catalog
Automated consumption of data from sources such as HP, Dell, Lenovo, Microsoft, LARs
Data normalization engine
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SERVICE AUTOMATION – Q4
Self-service software provisioning solution
– Extension of Cireson Service Catalog
– Publish Configuration Manager software packages to service catalog
–Dynamic approval engine
– Integration to Cireson Asset Management for license compliance
Connectors
–Microsoft Project Server
– Team Foundation Server/Visual Studio Online
– Sugar CRM
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RESOURCES & EVENTS
Resources
Azure Webinar: https://vimeo.com/120201818
Azure Reference Architecture Available Through Your Cireson Partners
Upcoming Events:
SITS – UK (June)
Optimise – UK (June)
WPC – Orlando, FL (July)
System Center Universe – DACH (August)
IT/Dev Connections – Las Vegas (September)
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QUESTION & ANSWERPlease use the Questions Panel in the GoToWebinar Controls