CIOs and - KPC-Group · the Chief Digital Offi cer ‘My IT’: A Potential Scenario For The Future...

Focus. Connect. Lead.

The World’s Most Important Gathering of CIOs and Senior IT Executives

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2

Focus. Connect . Lead

3The World’s Most Important Gathering of CIOs and Senior IT Executives

As the nexus of mobile, social, cloud and information gathers strength and

extends its reach inside and outside of the enterprise, the IT ecosystem is

changing in profound and unstoppable ways. For many organizations, this

powerful convergence demands a new approach to infrastructures, delivery

systems, processes and practices capable of supporting unforeseen scenarios

and addressing the needs of an increasingly user-centric IT world. The Gartner

Symposium/ITxpo 2012 agenda aligns these forces in perspective with a

theme designed to help CIOs and senior IT decision-makers drive IT value and

deliver the positive business outcomes IT leadership demands.

Focus. Deepen your understanding of key IT and business concepts, issues and strategies with a renewed focus on growth, innovation and the customer.

Connect. enable and cultivate dynamic connections among individuals and groups to share and exchange assets, information and ideas.

Lead. Convert IT strategy into action with a clear vision of your organization’s needs and goals based on insight, trust and contextual understanding.

3 Overview

4 Keynotes

5 Trends and Mavericks

6 The CIO Program

8 Quick Guide

9 Industry Perspectives

10 Tracks and Sessions

20 ITxpo Sponsors and Features

22 Attendee Experience

23 Registration

Table of Contents

Focus. Connect . LeadPeter Sondergaard, Senior Vice President Gartner Research

4 To register visit gartner.com/eu/symposium or call +44 20 8879 2430

Gartner Symposium/ITxpo keynotes The Gartner Analyst Opening Keynote provides a rousing and engaging look at the now,

the next and the future of IT from a panel of top Gartner analysts, setting the stage for the

conference to come. Then Mastermind keynotes — innovators and leaders who have

helped shape the IT and business worlds — take the stage throughout the week to

provide their insight on the challenges and opportunities technology is facing.

Mastermind Keynote Speaker

karl-erich ProbstChief Information Offi cer, BMW

Guest Keynote Speaker

Frans JohanssonChief executive Offi cer, Medici Group

Gartner Analyst Opening KeynotePresented by the Gartner analyst team, our opening keynote sets the stage for the new demands of IT leadership, challenging decision makers to achieve greater focus on key strategies and technologies, connect people with empowering information and ideas, and lead the way to unlimited IT possibility.

• Adam BanksSVP, head of Technology Offi ce, Visa Europe

• Frank BeiserCIO, HEROLD Business Data

• Stephen ChiangCIO, Bedell Group

• graeme Hacklandhead of IS, Renault F1 Team

• klaus HoeffgenCIO, Delvag Luftfahrtversicherungs-AG

• Bjorn Henrik MoshuusCorporate IT Director, Elopak AS

• Paulo de-SaVP, Services, Unilever

• Colin ShenoyCIO International Operations,GMAC Financial Services

Advisory BoardThe creation of Symposium/ITxpo is underpinned by the advice and support of numerous external executives who help ensure the content and direction of the event fi ts the needs of our audience. We would like to recognize and thank the following individuals for their continued support and ongoing advice:

Visit gartner.com/eu/symposium for Keynote announcements

Debra loganVP Distinguished Analystand Symposium/ITxpo Conference Chair


Strategic depth, comprehensive coverage and an independent point of view — that’s the power of GartnerWe’re known throughout the world for our proprietary research and analytics, disciplined methodologies and actionable advice, and valued for our ability to accelerate initiatives, manage costs, introduce best practices and increase confidence and credibility in IT leadership. Our expertise is a result of collaboration, transparency, objectivity and an ongoing commitment to the success of our clients — and it is the foundation for one of the longest running IT events today. Symposium/ITxpo is what Gartner does best — an intensive four-day immersion in the IT research, information and objective guidance you need to make the right decisions for your organization.

showcased at Symposium/ITxpo

Proprietary Research and Analytics

800 analysts in

85 countries

12,000 client organizations

290,000 client interactions

World’s largest community of CIOs

70% of Fortune 1000

75% of Global 500

Powerhouse PerennialsThese Perennial favorites not only address current issues but also anticipate future ones - delivering strategic strength for the coming year.

Top Technology Predictions for 2013 and Beyond: Control Slips Away

The Gartner Scenario

The CIO Agenda

Emerging Trends Radar Screen: The View Through 2017

CEO Concerns 2012 and the IT Implications

Top 10 Strategic Technology Trends for 2013

The CIO Agenda

Mavericks and Perennial Favorites: New ways of thinking lead to strategic strength

Maverick sessions: The frontier of ITAs a nexus of powerful IT forces gathers strength and impacts the enterprise, it’s more important than ever to think outside your comfort zone. Our all-new for 2012 Maverick track projects offer CIOs and senior IT leaders edgy, unconventional and disruptive lines of research developed outside of our normal processes. Mavericks help attendees move beyond the constructs of conventional wisdom to reveal new ways of looking at existing, previously unstudied issues. While Maverick work does not always conform with Gartner official positions, it promises thought-provoking content designed to expand your thinking and refresh your point of view.

The Maverick sessions include:

Stop Hiring People, Start Hiring Clusters

Walmart Declares Itself a Sovereign Nation

Capitalism Goes Social: How Technology Will Enable the 99% to Change Your Business Forever

The Future of Human: Get Ready for Your Digitally, Mechanically and Chemically Enhanced Employees and Customers

Kill Off Security Controls to Reduce Risk

Corporate stats as of 7 March, 2012

To register visit gartner.com/eu/symposium or call +44 20 8879 24306

Every year, thousands of CIOs incorporate the trends, topics and technologies

presented at the CIO Program at Gartner Symposium/ITxpo into their strategic

leadership plan. It’s an intensive immersion in CIO-focused research and

peer-to-peer connections designed to advance the business, amplify enterprise

strategy and determine the long-term direction of information technology

throughout the organization.

Join us in November for an expanded CIO Program designed to:

• Stimulate entrepreneurial thinking and creative problem-solving

• Create opportunities for CIOs to interact and problem-solve with their peers

• Investigate methodologies, frameworks and approaches for professional and personal growth

• Alert CIOs to the profound technology impacts that are reshaping the enterprise

• Arm CIOs with leadership strategies and techniques to help attract, develop and sustain talent

• Prepare CIOs to defi ne and direct the future of technology in the enterprise

The CIO PrOgrAM at Gartner Symposium/ITxpo 2012

* The CIO Program is part of the overall Gartner Symposium/ITxpo program. Attendees must qualify and meet the criteria in order to participate in the program; there is no extra cost associated with this program.

For details on how to apply visit gartner.com/eu/symposium

CIO Program benefi ts:

CIO-exclusive lunch keynotes — Acquire strategic and actionable insight from leading CIOs

CIO-exclusive workshops — Attain real-world advice in an intimate and focused environment

CIO Lounge — Network with CIOs and catch up with your offi ce in this dedicated space

Mark P. McDonald, GVP & Gartner Fellow

The World’s Most Important Gathering of CIOs and Senior IT Executives 7

Gartner Executive Programs members automatically qualify as CIO Program attendees. For registration please contact your Executive Programs service delivery team.

For details on how to apply visit gartner.com/eu/symposium

For the most up-to-date agenda, visit gartner.com/eu/symposium

“ Outstanding, one-of-a-kind event that sets the tone for the IT industry for next year.” Chief Information Offi cer, Performance Food Group

WORKSHOPSCommunicating for Engagement

Funding Innovation

Running IT as a Business — the Financial Perspective

The Art and Science of Creating IT Service Portfolios and Catalogs

The CIO’s Role in Sustainable Enterprise Change

The Next-Generation CIO in Higher Education

What’s Your IQ (Innovation Quotient)?

How CIOs and CFOs Can Join Forces to Make M&A More Successful

Mid-Level Management Quest for the Elusive CIO Seat — The Art of Developing Your Individual Development Plan

Competitive Advantage and Business Transformation — Building on New IT Opportunities

IT Capability Competitor Intelligence Workshop

Raising Your Innovation Maturity

The One-Page Strategy

CIO Time Management

Rising to the Challenge — Aggressive IT Transformation Within Defense

SESSIONSDigitalizing Business

The Future of the Internet

Everything Changes in the Front Offi ce

What the CFO Needs to Know and Only You Can Tell Him

The Four Futures of IT: The IT Engine Room

Successfully Building World-Class IT Shared Services

Strategic IT Spending: Run, Grow, Transform and Beyond

New Economic Rules of IT Spending and Staffi ng Metrics

Embrace Business Model Innovation and Become the Chief Digital Offi cer

‘My IT’: A Potential Scenario For The Future Organization of IT

The Pivotal Role of a CIO Offi ce in the Changing Shape of the IT Organization

Five Things You Can Do Right Now to Innovate for Free

Amplifying M&A-D-Related IT Capabilities for Strategic Enterprise Growth

Women CIOs and Senior IT Executives Session

The CIO’s Guide to Improving the Customer Experience

Outside-In Benchmarking: Getting the Right IT

The Politics of Partnership for CIOs

Stealth Governance for CIOs

The Four Futures of IT and Their Implications for CIOs

Internet of Everything Scenario: How the Internet of Things, People and Information Will Change Our Lives

Measuring the Value of IT Governance, Really

Governance: Diagnosis and Remediation for Your Organization

Mobile: There Is Still Time to Innovate!

How Risk-Adjusted Value Management Improves Business Performance

Bringing Financial and Operational Excellence Into IT

The Gartner Forbes Board Director Survey 2012: Capitalizing on New Opportunties

Talent at the Edge: Which Leading-Edge Practices Will Win the Race for Talent?

Information as Strategy

Powering Business Innovation: Key Decisions, New Attitudes and Next Practices in Innovation Management

*Sessions subject to change.


Applications

¡¢ Applications

Business Intelligence & Information Management ¡¢

Business Intelligence, Data Management & Integration

Business Process Improvement ¡¢

Business Process Management

Enterprise Architecture

¡¢Enterprise Architecture Content, Collaboration &

Social Software

CIO & IT Executive

Infrastructure & Operations: Data Center, Server Storage & IT Operations

¡¢

Data Center & IT Operations

Emerging Technologies Pavillion

Infrastructure & Operations: Mobile, Client Computing & Communications

¡¢

Wireless & Mobile Enterprise & Networking Communications

Program & Portfolio Management ¡¢

Program & Portfolio Management

Security & Risk Management ¡¢

Security & Compliance

Sourcing & Vendor Relationships ¡¢

Outsourcing & IT Services

IT Role Based Tracks(see pages 10 -18 for Track Sessions)

ITxpo Marketplace(see pages 20-21 for ITxpo)

Make the most of your Gartner Symposium/ITxpo 2012 experience

with this Quick Guide — an easy way to learn about the valuable

tools created for you pre-event, on-site and post-event.

An agenda designed to provide a broad view of IT with targeted tracks in your expertiseWithin this brochure, you’ll find 10 IT role-based tracks — complete with a session listing. Here is a quick overview of how the sessions align by role and marketplace on the ITxpo Showfloor, combining the power of intensive learning with cutting-edge solutions.

Role-based Tracks Aligned by Marketplace

Gartner Symposium/ITxpo 2012

Quick GuideAnALyST/USeR RoUndTAbLeSModerated by Gartner analysts, roundtables serve as ideal forums for exchanging ideas with your peers around a particular issue. Seating is limited and pre-registration is required. (End users only.)

CIo PRoGRAM SeSSIonSDesigned specifically for CIOs, these sessions target key challenges and offer ideas and solutions from Gartner analysts.

ConTRACT neGoTIATIon CLInICSTailored by vendor and by industry, these popular clinics offer Gartner insight and peer best practices to help position you well for your next contract negotiation or renegotiation. (Pre-registration is required.)

exeCUTIve bRIeFInGSFollowing concise executive-style briefings on key topics, attendees self-select the topics for a deeper dive in subsequent workshops and sessions.

MAveRICkSThese sessions propose unconventional, thought-provoking and disruptive ideas straight from the Gartner research incubator.

SoLUTIon PRovIdeR SeSSIonSGain insight on the latest products and services directly from vendors through client case studies and real-world examples.

TheATeR PReSenTATIonSBrief, analyst-led theater presentations on the ITxpo showfloor focus on a hype Cycle, Magic Quadrant or MarketScope related to the marketplace.

To The PoInT (formerly net IT out)Gartner analysts provide top concepts, key trends or quick overviews of particular topics, in a condensed, 20-minute format.

TRACk SeSSIonSLeveraging the latest Gartner research, these role-based sessions focus on providing real-world information that will help you make better decisions and drive results.

WoRkShoPSSmall-scale, interactive, analyst-facilitated workshops drill down on specific topics with an actionable how-to focus. (Pre-registration is required.)

Agenda BuilderA powerful online planning tool designed to help you organize, view and create an agenda based on the following criteria:

• Session type • Speaker • Day • Track

You can also use Agenda Builder to schedule your Gartner Analyst One-on-One Meeting and book your Roundtables and Workshops.

Visit ab.gartner.com/esc24

Session guide


Get Targeted, Industry-Specifi c IT Insight and Advice

Kick off your Gartner Symposium/ITxpo 2012 experience on Monday with a full day’s agenda of analyst presentations, Workshops and Analyst/User Roundtables that explore the challenges, goals and requirements of six different business sectors. Additional industry-specifi c content will continue throughout the week.

BANKING AND FINANCIAL SERVICES

The Empowered Customer, Squared

FSIs and the Cloud — Reasons to be Cheerful

Roundtable: Euro Crisis - its Impact on FS IT

Roundtable: Mobile Financial Services

COMMUNICATION SERVICE PROVIDERS

Network Virtualiztion and CloudBursting, a New Opportunity for CSPs

Telco CIOs: Challenges and New Revenue Opportunities

Mobile Broadband: What Enterprises and Consumers can Expect from Carriers.

How CSPs can Improve on Your RFP Responses

How to Succeed with Enterprise Mobility, the Next Version

M2M in the Automotive Sector

GOVERNMENT

Smart Government Scenario: Keeping the Lights on and Making Them Brighter

Why and How Government Should Swim Uphill to Spend More — Not Less — on IT

Getting Your CIO on the Smart Government First Team

Roundtable: Cloud Computing in Government: Lessons Learned

Roundtable: Should Social Media Be Enterprise or Personal Tools in Government?

Roundtable: Why and how to Make the Budget Director Your Friend

Roundtable: How to Speak Truth to Power About IT

INSURANCE

Cloud Computing in Insurance: Silver Bullet or Simply Hype?

Insurance 2017: Digitalization Meets Consumerization

Roundtable: Real-time Insurance: What Insurers Need to Do to Please Clients and Channel Partners

Roundtable: Going Social: Insurers Turn to Social Media for Agent/Customer Interaction and Intelligence

MANUFACTURING

Product Lifecycle Management as an Engine for Innovation and Growth

How Manufacturers Can Leverage Digital Marketing For Growth

Use The Technology Investment Matrix To Align Your IT Portfolio with Business Strategy

Roundtable: Critical Success Factors in Product Lifecycle Management

Roundtable: Discussion of Cloud Computing in Manufacturing Industries

RETAIL

The Multichannel Revolution is Ending: What Next?

Consumerization: Personalization/Customization

How to Cut Through the Hype on Mobile

Roundtable: What it Takes to be a Multichannel Retailer

Roundtable: Delivering the Customer Basics in Retail

Roundtable: Driving Innovation in Retail

Roundtable: Cloud Computing in Retail

For the most up-to-date agenda, visit gartner.com/eu/symposium

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Symposium On DemandIncluded in your registration, the Web-based Symposium On Demand offers free access for a full year to all of the Gartner Symposium/ITxpo 2012 analyst sessions. This strategic tool synchronizes audio and slide presentations exactly as they were delivered at the event — the perfect way to bring all that Symposium/ITxpo has to offer back to the offi ce. For details and a complete list of Events On Demand visit gartnereventsondemand.com.


Applications

This track focuses on business applications as the driver for all IT infrastructure. Applications are the technological instantiation of government and commercial business needs and rules for delivering organizational capabilities. Discover why today’s business demands and technological innovations — for example, cloud, mobile, analytics and social — will force organizations toward alternative implementations of these applications and the need to develop strategies to manage the applications portfolio. This track discusses how to strategize, evolve, modernize and manage applications to 2020.

SCenArIOSThe Promise of In-Memory Computing: It’s Not Just About Speed

Applications 2020

TrACk SeSSIOnSIT Modernization and the Cloud: Re-thinking the AD Application Portfolio

A Blueprint for a Customer-Centric Transformation

The Reality of Enterprise-Class Agile Development

Pace Layered Application Strategy: BPMS + ERP = System of Differentiation

Social, Mobile and Cloud Computing Are Changing the Face of CRM: A Warning to CIOs

The Role of Social in the Nexus

Creating Your Social and Collaboration Strategy

Top Business Applications for Tablets and Other Mobile Devices

How Cloud, Mobile, Social and Big Data Transform Enterprise Application Architecture

The Architectural Principles of Hybrid Cloud Computing

Cloud Service Integration; How to Get Greater Business Value From Your Cloud Investments

Complexity Is Killing Your Large Applications: Act Now to Save Them

Leveraging $1 Trillion of Investment in Business Application Suites: The Next Five Years

The Future Web: Widgets, HTML5, Tablets and Social (Among Other Things)

Single-Instance ERP: Heaven or Hell?

WOrkShOPSGartner’s ITScore, an Assessment of Application Organizations’ Maturity

Putting Plans for an Improved Customer Experience Into Practice

Cloud 101 — a Framework for Approaching Cloud Computing

Best Practices in Implementing a Pace-Layered Application Strategy

Building an ERP Application Strategy

AnALYST/USer rOUnDTABLeSCustomer Relationship Management

Cloud Computing in the Real World

CRM Customer Experience

Developing Agile Applications

Executing Your ERP Strategy

In-Memory Computing

Mobile Applications and Development

Social and Collaboration Initiatives

“ Gartner Symposium/ITxpo helps me and my organization to prepare for the (near) future. In a few days I am up to date with new technologies that matter.” Smals


TRACKS AND SESSIONS


TO The POInT SeSSIOnSYou Know It’s Big Data When …

Rethinking Data Management Strategies to Avoid Data Chaos in the Cloud

Social Media Analysis — From Strategy to Best Practices

Stop Searching, Start Finding — Discover the Future of Search

What Is Sentiment Analysis and What IT Professionals Need to Know

Content Management in the Cloud — What’s Possible and When to Use It

What CIOs Need to Know About the Impact of Mobility on Their Information Infrastructure

THeATer PreSenTATIOnSData Warehouse DBMS

Enterprise Content Management

Master Data Management

Business Intelligence Platforms

AnALYST/USer rOUnDTABLeSWhat Are the Information Governance and Data Quality Implications of ‘Big Data’?

How Can YouTube Inspire Business Value From Video Content Management?

What Are the Main Risks and Failure Modes in an MDM Program?

Connecting the Dots on BPM, SOA and MDM

Does Your Organization Need a Chief Data Officer?

Mobile BI — How to Identify the Needed Capabilities and Select the Right Tools

What’s the Business Case for Mobile Business Intelligence?

Business Intelligence & Information Management

In this track, CIOs and IT leaders gain new insight into how information fuels innovation and drives business opportunity — and what their organizations must do to develop the right capabilities for an effective information-centric culture. Take away innovative new ways to harness advanced analytics and big data by optimizing your information infrastructure for efficiency and flexibility, and introducing new technologies and skills. This track also addresses increased effectiveness in governing information assets as sources of valuable data such as social media, mobile devices and operational technologies continue to emerge and expand.

SCenArIOSInformation 2020

The Future of Business Analytics

TrACk SeSSIOnSAligning Information Strategy with Business Value: Exploring Your Information Innovation Yield Curve

The Future of Enterprise Content Management: A Road Map for Success

Leveraging Big Data in Analytics with the Logical Data Warehouse

Information Is the Next Business Opportunity — Are You Ready?

WOrkShOPSIdentifying Big Data Challenges and Analytic Opportunities

Gauging and Improving Your Information Fitness

How to Get Started With Master Data Management

Getting More Value From SharePoint

Developing Effective Information Sharing Strategies for Competitive Advantage

“ A thoroughly interesting week with plenty of interest no matter what track you are following. Eye opening for ‘aha’ moments.” european Parliament



Business Process Improvement

Prepare for the new realities of process management, in which technologies, methodologies, skills and expectations must embrace a nexus of social networking, mobile access and a host of adaptive and predictive outcomes. As innovation and process become more tightly intertwined, opinions, ideas and stakeholders are being re-evaluated and success is being redefined. In this track, we demonstrate how to shift focus, effectively innovate and lead the enterprise across four complex process hurdles: organizational maturity, business transformation, organizational performance, and provider and technology excellence.

TrACk SeSSIOnSBreaking the Barriers to Enterprise BPM Success

Intelligent Business Operations

Operational, Transformational and Technical Roles for Successful BPM Projects and Programs

Process 2020

WOrkShOPSDeveloping a Process Improvement Business Case

Powering Success With Metrics

CASe STUDIeSThompson-Reuters

TO The POInT SeSSIOnSCase Management — the Hottest Unstructured Process Style

Improving Your Odds of Success — The Lowdown on BPM Methodologies

Spectacular Success or Dismal Failure? Critical Practices for Getting BPM Projects Right

Where to Start With Socially Enabled Processes

THeATer PreSenTATIOnIntelligent BPM Suites

AnALYST/USer rOUnDTABLeSBest Practices in Business Process Governance From Successful Organizations

BPM Certifications — Curriculum Vitae Fodder or Genuine Corporate Advantage?

From Workflow to Business Process Management

Synergizing EA and BPM — From Business Capabilities to Process Improvement

“ The networking opportunities were really valuable, as was all the content in the various sessions. It’s been great; Gartner has done a great job.” Symposium/ITxpo attendee


TRACKS AND SESSIONS


TO The POInT SeSSIOnSEnterprise Architecture Takes on the Nexus of Disruption

Lessons From the Leaders (and Laggards) in Enterprise Architecture

THeATer PreSenTATIOnSHype Cycle: Enterprise Architecture

When Selecting EA Tools: Use Cases Are Not Optional

AnALYST/USer rOUnDTABLeSHow Does Enterprise Architecture Take on Big Data Disruptions to Deliver Business Outcomes?

How Does Enterprise Architecture Take on Cloud Computing Disruptions to Deliver Business Outcomes?

How Does Enterprise Architecture Take on Mobile Computing Disruptions to Deliver Business Outcomes?

How Does Enterprise Architecture Take on Social Media Disruptions to Deliver Business Outcomes?

Enterprise Architecture

This track helps IT executives translate business strategy into investment decisions that drive enterprise change. EA leaders are highly integrated with key IT disciplines. They are delivering business outcomes that reduce costs, increase profi ts and, for government, improve operational results. EA laggards remain fi xated on the EA process, disconnected from key IT disciplines. This track helps EA practitioners deliver business outcomes and create actionable, measurable, diagnostic and enabling deliverables to manage change in light of business disruptions.

TrACk SeSSIOnSBusiness Architecture — Uniting Business and IT

Enterprise Architecture for CIOs That Manage IT Investments

Game Planning for a Business-Outcome-Driven Enterprise Architecture

Gamifi cation 2020: What Is the Future of Gamifi cation?

IT Management Principles for IT Investment Decisions

Using Enterprise Architecture to Help Expand Into New Markets and Geographies

WOrkShOPSDeveloping Outcome-Driven Business Operating Anchor Models

Enterprise Architecture — Your Priorities and Our Advice

“ A great place to remove oneself from day to day business, and discuss, learn and think about the future of IT. Some great experts here.” John Lewis



Infrastructure & OperationsDATA CENTER, SERVER, STORAGE AND IT OPERATIONS

In the 2012 Gartner CIO Agenda Survey, developing and managing a fl exible, dynamic and connected infrastructure is a top priority for CIO IT strategy — and the focus of this track. Learn what steps to take now for data center modernization, leveraging the nexus of virtualized private/hybrid cloud, fabric-based infrastructure, modern information intelligence and increased operational effi ciencies through new organizational dynamics. I&O leaders take away new strategies and best practices that cut through the hype of cloud’s pull, all while delivering tangible IT agility, quality of service and process effi ciency improvements.

SCenArIOThe IT Operations Management Scenario

TrACk SeSSIOnSAnalyzing Fabric-Based Infrastructures and the User Experience

DevOps: Rethinking IT Operations

How Cloud Computing Will Change the IT Operations Management Vendor Landscape

Hybrid IT: The Future of Infrastructure and Operations

Rethinking IT Infrastructure in the Age of Big Data

10 Critical Trends and Technologies Impacting IT During the Next Five Years

The Infi nite Data Center: Using Technology and Process to Never Build Again

Top 10 I&O Actions to Build and Manage Cloud Environments

WOrkShOPSData Center — HVD Workshop

DevOps

Fabric

IT Operations Management

TO The POInT SeSSIOnSIs the Concept of the ‘Server’ Obsolete?

10 Steps to Building Private Cloud Services

The Impact of Virtualization on Storage

Top Five Action Items for Server Virtualization

THeATer PreSenTATIOnSMagic Quadrant: Blade Servers

Magic Quadrant: Hierarchical Storage Management

Magic Quadrant: x86 Server Virtualization Infrastructure

Market Clock: Server Operating Environments

AnALYST/USer rOUnDTABLeSHVD

Best Practices in Data Center Consolidation

Big Data — Storage Best Practices

Fabric Experiences

IT Operations Managment Best Practices

Modernizing ERP Infrastructure

Rethinking IT Operations

The State of Virtual Appliances in the Data Center — Are They a Viable Option?

Virtualizing Complex Server Workloads

“ As ever, thought provoking and reassuring that the content of Symposium is guiding IT direction.” yorkshire Water


TRACKS AND SESSIONS


TO The POInT SeSSIOnSHow the Use of Machine-to-Machine Can Deliver Benefits Into My Enterprise

Leveraging Desktop Virtualization While Staying Out of the Data Center

Reach Is the New Quality — How Cloud, Mobile and Consumer Are Transforming Enterprise Video

SDN and OpenFlow — What’s Real and How Should I Plan for Adoption?

THeATer PreSenTATIOnSMobile Device Management Software

Pan European Network Service Providers

Pan-Western European Mobile Service Providers

Cloud Infrastructure as a Service

PC Client Management Tools

AnALYST/USer rOUnDTABLeSPervasive Video Roundtable

Adopting iPads and Media Tablets to do Real Work in the Enterprise

How to Contract Mobile Voice and Data Services Successfully

Network Sourcing and Contracting Best Practices

The Impact of the Mobile Cloud

Infrastructure & OperationsMOBIlE, ClIENT COMPuTING AND COMMuNICATIONS

Workforces seek pervasive access, be it via private services, best effort networks (the Internet) or wireless 3G/4G. Gain valuable new insights from these sessions into how unified communications and mobile applications offer many options yet drive greater need to support and manage multiple user devices — PCs, tablets and smartphones, BYOD, thin client and virtualized architectures. All this must coexist with centralized data centers and cloud/hybrid applications. This track helps organizations define their communications and client computing environments, while addressing the disparate (and mobile) needs of end users, IT and the business.

SCenArIOThe Mobile Scenario: Understanding Mobile Trends Through 2017

TrACk SeSSIOnSDebate: Will Windows 8 Succeed?

Deploying Hosted Virtual Desktops — Understanding the Vendors, Costs and Architectures

Managing Mobile Devices in the Enterprise

Mobile Application Development: Building a Strategy for Multichannel User Experiences

Mobile Collaboration: The Nexus of Forces Drive Innovation in Your Workplace

Network Disaggregation: How Building Blocks Build Better Networks

Pocket Power: Directions in Mobile Device Technologies and Management Approaches

Slash Your Enterprise Network Spending — Welcome to the Buyer’s Market

The Battle for Your Desktop — Microsoft, Apple, Google and Beyond

Unified Communications and Collaboration — Leveraging Cloud, Premise and Hybrid Solutions

WOrkShOPSDesktop Virtualization

How to Implement a ‘Bring Your Own Device’ Policy


“ Gartner provides good information on innovation applications and future insights. Every CIO should attend to help track what the future will bring.” victaulic


Program & Portfolio Management

Many practitioners and managers in the PPM industry select and execute initiatives through formal planning and risk minimization processes. This track explores why, in light of today’s volatile business environment, a traditional approach lacks fl exibility, and relies on several fl awed assumptions. Each session is designed to help CIOs and senior IT executives acquire new leadership skills and identify critical success factors for PPM in the organization, learn how to anticipate and react to portfolio fl uctuations, successfully execute adaptive programs and communicate, and connect and facilitate change in spite of highly uncertain conditions.

TrACk SeSSIOnSArchitecting Communications for Engagement and Benefi ts Realization

The Power PMO: A Lean, Keen, Team Machine

Effective Resource Management

Project Success Is in the Eye of the Stakeholders

Who Do You Think You Are? The PMO as a Corporate Chameleon

Dealing With Everyday Normal Craziness in PPM

WOrkShOPProgram & Portfolio Management Maturity Model

“ Great event with real energy and networking opportunities. A valuable experience that enables real focus on real challenges in IT.” neC Group

THeATer PreSenTATIOnSMagic Quadrant & MarketScope: PPM Cloud Services and PPM Applications

Magic Quadrant: Integrated IT Portfolio Management

PPM Best Practices: Improving Demand Management for Better Monitoring and Measurement

AnALYST/USer rOUnDTABLeSHow to Choose a PPM Software System — Pitfalls to Avoid and Critical Success Factors

Moving From Project Management to Project Leadership

Project Reporting and Dashboards

Change Fatigue? Use the Enterprise PMO as the Go-To Source for Organizational Change

How to Manage Demand for Projects When There’s Too Much and the Priorities Keep Changing? *Sessions subject to change.

TRACKS AND SESSIONS


TO The POInT SeSSIOnSOperationalizing Encryption

The Undeath of PKI

THeATer PreSenTATIOnSMagic Quadrant: Network Firewalls

Magic Quadrant: Mobile Data Protection

Threat Landscape, Changing IT Environments and Cloud-Shaping IT Security in Europe

AnALYST/USer rOUnDTABLeSSelecting and Implementing Authentication Solutions

What the New EU Privacy Legislation Means for Your Organization

Security Vendor Experiences

Five Software Security Mistakes You Can’t Afford to Make

Intellectual Property Protection — Challenges and Best Practices

Articulating the Business Value of Security

Wireless and Mobile Security

Security & Risk Management

The demands that security be an all-pervasive, benevolent discipline are continuous — and a significant challenge for IT decision-makers. This track provides a deep dive into the emerging security ecosystem, in which the personal device invasion and the driving need to use public cloud services too often conflicts with the natural tendency to avoid taking risks that are not well understood. CIOs and senior IT security and risk management executives take away actionable strategies that address new technologies and trends, and learn how to ensure that line of business colleagues actively take an interest in security and risk management decisions that fully address the dynamic external threat environment.

SCenArIOThe Identity and Access Management Scenario

TrACk SeSSIOnSTop Security Trends and Takeaways for 2012 and 2013

The Socialization of Identity: How Social Networks Will Become Identity Providers for Enterprise User Identities

Emerging Technologies for Privacy Protection and Privacy Management

Security Services From the Cloud — an Oxymoron?

Security Considerations for Client Virtualization

Quo Vadis CISO? Developing a Realistic Information Security Management Strategy

WOrkShOPSGartner’s ITScore, an Assessment of Identity & Access Management Maturity

Strategies for Integrating Security and Risk Management Into the Business



Sourcing & Vendor Relationships

Improving value from a flat budget is a priority for every CIO and IT leader, fueling interest in cloud and industrialized services. This track reveals how the millennial workforce is introducing consumer attitudes and products to the enterprise, mandating that IT actively drives innovation and business value to avoid being bypassed. Sessions also address why the globalization of supply and demand will cause sourcing to remain turbulent in 2012 and beyond, and provide a valuable new look at the successful management of rising software maintenance fees, an increase in audits and vendor management of contracts.

TrACk SeSSIOnSThe CIO’s Guide to Cloud Sourcing and Contracting

The Value of IT Procurement: What Every CIO Should Know

Use Disciplined Vendor Management to Derive More Value From Your IT Suppliers

Moving From Outsourcing to the Cloud — Are You Ready?

Building Global Sourcing Maturity: Optimize Your Offshore and Onshore Approach

WOrkShOPSAudit Management for the Megavendors — SAP, Oracle, Microsoft and IBM

IT Outsourcing Vendor Management Dashboard

The Five-Step Process to Develop Outsourcing Business-Outcome Measures

COnTrACT negOTIATIOn ClInICSMicrosoft

Software as a Service

Oracle

Eight Steps to a Successful IBM Software Negotiation

SAP

Business Process Outsourcing

Infrastructure Outsourcing and Cloud IaaS

Application Outsourcing

TO The POInT SeSSIOnLeverage Low-Cost IT to Deliver High Business Value

THeATer PreSenTATIOnSMagic Quadrant: Data Center & Infrastructure Utility Services Outsourcing, Europe

Magic Quadrant: SAP and Oracle Outsourcing, Worldwide

AnALYST/USer rOUnDTABLeSOptimize Software Licensing for Outsourcing and the Cloud

Chargeback — How Can I Make Users Accountable for IT Funding?

Can I Switch Vendors or Am I Locked In?

Mastering Outsourcing in China

The Generation-Y Impact on Outsourcing


TRACKS AND SESSIONS


Strategic Initiatives

This track helps CIOs and IT leaders take advantage of the myriad opportunities that lie ahead. This year, the nexus of forces provides a backdrop for some of Gartner’s most cutting-edge advice, including advanced insight into the convergence of social, mobile, cloud and information. In this track, we lay out emerging business scenarios and explore the strategies and mechanics required to drive towards those outcomes. Learn how to achieve more effective focus, harness the power of connections to broaden that focus and lead more effectively into a landscape of tremendous opportunity.

SCenArIOSThe Nexus of Forces Scenario

The Cloud Computing Scenario: Shaking the Foundations of Business, Technology and People

TrACk SeSSIOnSHow the Consumerization of Mobile Work Will Evolve Through 2015

A Pattern-Based Strategy for CIOs to Turn Big Data Into Actionable Customer Opportunities

Hybrid IT: The New IT Operating Model for the Cloud Era

Cloud Law and Order: The Sticking Point to Cloud Adoption

WOrkShOPThe Case of the Disappearing IT Job — How the Nexus Changes What You Do for a Living

AnALYST/USer rOUnDTABLeSBest Practices in Discussing Analytics With the Business

The Future of Communications Systems and Services

Turn Information Into Insight With Social and Text Analytics

“ unique opportunity to get latest research on focus topics combined with enlightening discussions with peers.” Roche *Sessions subject to change.

Immerse yourself in cutting-edge IT solutions. Join more than 100 of the world’s leading

solution providers on the ITxpo Showfloor

to discuss your strategic goals and

requirements, test-drive new devices and

applications and explore the next wave of

technology firsthand.

Premier Sponsors

Marketplace Sponsors

20 To register visit gartner.com/eu/symposium

Emerging Technologies Pavilion

Solution provider sessions and meetings

Networking receptions

Magic Quadrant Theater sessions

Learning Lab

Right Hand Page

Left Hand Page

ITxpo hours

Monday 5 November 18:00 – 20:00

Tuesday 6 November 12:00 – 20:00

Wednesday 7 November 12:00 – 20:00

Thursday 8 November 08:00 – 10:00

ITXPO


keep on the lookout for Cool vendors! Each year, Gartner identifies Cool Vendors in key technology areas that have the potential to change or affect a market in a significant way.

Platinum Sponsors

Silver Sponsors

Emerging Technology Pavilion

Sponsors as of July, 2012, and subject to change.


Maximize your event experience by attending as a teamTeam ProgramSee why hundreds of companies make attending as a team a part of their Gartner Symposium/ITxpo strategy. From the cost-savings benefits to managing the breadth of content, Symposium/ITxpo is an ideal event for leveraging a cross-functional team, rewarding professionals within your organization and fast-tracking new ideas and strategies.

Team discount:5 delegates for the price of 410 delegates for the price of 815 delegates for the price of 12

register through your account executive or call +44 20 8879 2430 for more details.

Additional benefits:Team meeting with a Gartner analystAccess to the Team Lounge

Get the best of Gartner Symposium/ITxpo as a Sym Club memberTo qualify for Sym Club membership, you must have attended at least one gartner Symposium/ITxpo global event in each of the last three consecutive years. If you’ve attended for the last two years, you are qualified for Sym Club status if you attend in 2012. To retain Sym Club status, you must attend on an annual basis.

Sym Club benefits: • €3,750 registration price — €600 discount off the full €4,350 fee (no discounts on

other pricing offers)

• Access to the Sym Club members-only networking lounge

• Priority keynote seating

• Advanced gartner Analyst One-on-One booking

• Complimentary on-site executive gift

• Free Companion Program Pass (worth €450)

For more details, visit gartner.com/eu/symposium/symclub

“ My team has been splitting up sessions so we can cover more of the content. Then we can talk to each other about them. We also had a chance to meet with several analysts. I learned so much about the IT industry that will help me move forward” katherine hall, Research and Communications Marketing Analyst

Venue InformationSymposium/ITxpo 2012 will take place 5 – 8 November 2012,

at the CCIB (Centre Convencions Internacional Barcelona), Spain.

ATTENDEE EXPERIENCE


early bird: Register by 7 September and save €600!

Early-bird price: €3,750 (before 7 September)

Standard price: €4,350 (after 7 September)

Public sector price: €3,350

Media Partners

Web: gartner.com/eu/symposium

Email: [email protected]

Phone: +44 20 8879 2430

3 easy ways to registerPricing

Gartner event tickets1 gartner summit ticket + €2,000 = 1 Symposium/ITxpo registration

2 gartner summit tickets = 1 Symposium/ITxpo registration

If you are a client with questions about tickets, please contact your account manager, call +44 20 8879 2430.

Gartner executive Programs MembersTake advantage of the complimentary VIP attendance* your executive Programs membership provides. Contact your executive client manager to register today and secure your participation in Barcelona at Gartner Symposium/ITxpo 2012.*Complimentary attendance and related additional benefits are for Executive Programs members only. Should you have any questions regarding eligibility, please contact your Executive Programs service delivery team. Complimentary attendance is not transferable, and no substitutions are allowed. Complimentary attendance includes the full conference fee only and does not include any travel-related expenses.

What does your registration include?The registration fee covers:

• Symposium/ITxpo attendance

• Symposium On Demand access

• Documentation

• Lunch (Monday through Thursday)

• ITxpo receptions

• Post-event summary report

Team Program policyAny combination of paid registrations may be used to qualify for complimentary registrations (except for Gartner complimentary registrations). Teams must come from the same organization. This program voids all other team offers and promotions for event attendance. Teams that exceed the largest threshold will qualify for additional complimentary registrations according to the small team size increments. Meeting requests must be made three weeks prior to start of the event. Any requests within three weeks will be based upon availability. Specific analyst and executive or vendor availability or topic coverage is not guaranteed.

Cancellation and substitution policyRegistrations may be refunded or a ticket reactivated if the cancellation is made in writing up to 15 business days prior to the start of the event. Cancellations received within 15 business days of an event or non-attendance will not be refunded and tickets will not be reactivated. Substitution of registrations may be made at any time up to the start of the conference. Sharing of attendee passes is not permitted. This conference is organized by Gartner, which reserves the right, in its sole discretion, to limit or deny access to the conference to any entity or individual. Receipt by Gartner of an application and/or payment does not constitute acceptance. Applications and payments that are not accepted will be returned. For the Gartner Privacy Promise, a full list of rules regarding cancellations, substitutions and exclusions, visit gartner.com/eu/symposium.

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REGISTRATION

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early-bird discount!register by 7 September 2012 to save €600

The CIO PrOgrAM at Gartner Symposium/ITxpo 2012

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CIOs and - KPC-Group · the Chief Digital Offi cer ‘My IT’: A Potential Scenario For The Future...

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