CIMCO MPLS

Billing Management

Advancing Technology with Personal Commitment

MPLS VPN Gateway Solutions9.26.08

2/3/2009

Table of Contents

What is MPLS VPN?............................................Page 3Why are companies using MPLS VPN?.................Page 7Features & Benefits.Page 11CIMCO MPLS VPN Gateway Solutions.Page 15NetworkPage 18SLA & Performance.Page 30ApplicationsPage 32VoIP Trunking via MPLS VPN.Page 38Hosted VoIP via MPLS VPN....Page 41Implementation & Support.Page 45About CIMCO....Page 50

CIMCO Confidential2

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What is MPLS VPN?

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What is MPLSby Definition

Multi Protocol Label Switching (MPLS) is a data-carrying mechanism that belongs to the family of packet-switched networks. It is designed to provide a unified data-carrying service for both circuit-based clients and packet- switching clients. It can be used to carry many different kinds of traffic, including IP, as well as native ATM, SONET, and Ethernet frames.MPLS VPN is a family of methods for harnessing the power of MPLS to create Virtual Private Networks (VPNs). MPLS is well suited to the task as it provides traffic isolation and differentiation without substantial overhead.

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How MPLS Works

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MPLS Advantages vs. Competing Technologies

MPLS AdvantagesCompeting TechnologyCompeting Technology Disadvantages No additional cost for any-to-any connectivityQuality of Service Class of ServicePoint to Point Higher cost No Quality of Service Single point of failure No any-to-any connectivity without additional cost

No additional cost for any-to-any connectivityQuality of ServiceFull bandwidth Frame RelayHigher costRestricted bandwidthNo Quality of ServiceAdditional Permanent Virtual Circuits (PVCs) needed for connectivity More bandwidthMore bandwidth flexibilityQuality of Service is network basedClass of ServiceIP SEC VPNDedicated time required to manage each siteEquipment basedAlthough less expensive, not privateNot as reliable

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Why are Companies Using MPLS VPN?

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What are the IT Department Drivers for MPLS VPN

Desire to eliminate fragmented servicesLack of a single point of contactDesire to eliminate regional carriersFrustration with unreliable servicesNeed to eliminate potential security breachesNeed to streamline and simplify equipment and service management

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Trends in MPLS Adoption

A 2005 global survey of business executives was done and 45% of respondents considered convergence important or critical to achieving their strategic IT and business objectives, and 60% said they would deploy converged networks across most or all of their organizations by 2008

Gartner predicts that by 2010, the majority of medium sized businesses will rely on MPLS for their WAN needs

According to a survey of NetScout subscribers*:The majority (58%) of the companies that are implementing new deployments of VoIP are also implementing MPLS The majority (54%) of the companies that are expanding their existing deployments of VoIP are also implementing MPLS

*netscout.com - IT Impact Brief, December 2007CIMCO Confidential9

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MPLS VPN Evolution

Businesses today are utilizing MPLS networks for more than just WAN connectivity

MPLS equips networks with the capability of handling demanding applications such as: VoIPReal time videoCRM applicationsOperating databasesBilling systemsFinancial reporting databasesEmail management SaaSInternetOther hosted applications

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Features & Benefits

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MPLS FeaturesConverges Multiple Applications: Provides a platform for voice/data convergence as well as support for critical applications such as email, CRM systems, Billing systems, etc.

Simplified Packet Forwarding: Routing decisions are made only once at the edge of the network, reducing the overall complexity of the network. Aggregate forwarding in the core allows for significant scalability over traditional technologies.

Traffic Engineering: MPLS offers the tools to control the paths taken by different flows. Using these tools, traffic could be rerouted to avoid congestion points in a network.

Network scalability: Using the MPLS label stacking capability, MPLS domains could be arranged in a hierarchy, offering multiple levels of abstraction, and therefore, scalability.


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MPLS VPN Infrastructure Benefits

Simplifies management with on underlying infrastructure

Future-proofs the architecture of your network so it can respond rapidly to changing business needs (e.g. New services, latency sensitive traffic, bandwidth intensive traffic)

Supports real-time and bandwidth intensive applications as well as best-effort data

Allows traffic to be engineered for better throughput and automatic rerouting

Provides Quality of Service across the network and Class of Service to prioritize your critical applications


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Organizational Benefits from MPLS VPN

Keeping business running 24x7

Meeting regulatory requirements

Eliminate production loss

Cost reduction

Simplifies management

Standardizing platforms and technology


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CIMCO MPLS VPN Gateway Solutions

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Highlights of MPLS VPN at CIMCO

Worldwide availabilityClass of Service is included in the offering, no extra costsHighly secure network that meets Federal Government regulationsFacilitates compliance with HIPAA, SOX, PCI DSS* and other regulatory requirementsNo on-net requirements provide cost efficienciesPriced competitively on overall solution, not per locationFlexibility in managing equipmentIntelligent routing techniquesNo high price/discount gamesConsolidated underlying infrastructure

*Healthcare Insurance Portability and Accountability Act (HIPAA), Sarbanes-Oxley (SOX) Act, Payment Card Industry Data Security Standards (PCI DSS)

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Technologies Being Replaced by MPLS

CIMCO customers have been utilizing MPLS technology to replace: Dial tone linesInternet access linesBRIsISDN linesIPsec VPN tunnelsVideo conferencing Frame relayPoint-to-point


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Networks

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CIMCOs Infrastructure Strategy

High-level investment to maintain & enhance our highly secured facilities-based networkBackbone built utilizing industry leading equipment providers (Juniper, Cisco)Flexible and scalable to remain nimbleBuilt-in redundancies for 99.999% uptime across all applicationsFully redundant network can reroute traffic anytimeTechnology supports multiple local access optionsStrategic Tier 1 network relationships to bring our customers the best technology solutions

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CIMCO Network Benefits

Multiple SONET technology networks enable ultimate (99.999%) uptime through self-healing backbone Latest technology provides advanced applications and newest features for utmost in innovation and reliability Enables failover and service continuity Provides diversification into multiple central offices You can "future-proof" the service application; future technologies may be added or transitioned into existing deployed network

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CIMCO Network

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CIMCO MPLS Network Details

Network Infrastructure Technical Specifications:Cisco carrier grade routersRedundant processors Redundant power with multiple power gridsCIMCO owned MPLS network base on RCF3031 and RCF3033CIMCO-managed fiber & SONET distribution throughout the metropolitan footprintDual voice and data routes throughout the network with multiple entrance facilitiesDual voice switching facilities24/7/365 T1 monitoring through to customer premiseAll redundancy provided by Tier 1 carriers

Benefits:State-of-the-art technology ensures network performance of Next Gen applicationsRedundancy built in for maximum network survivability Monitoring 24/7/365

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CIMCO MPLS Network Redundancy

Technical Specifications:Synchronous Optical Network (SONET) Five (9s) 99.999% 5m 15 s carrier-grade telephony; health systemsSelf-healing network technologyThe working ring handles all data trafficThe protection ring remains on standby(SONET) is an industry standard for high-speed transmissions over optical fiber

Benefits:Results in uninterrupted services Reliability guarantees up to a 99.999 % Service Level Agreement (SLA)Enhanced level of security provided by fiber-optic circuits that are tamper resistant

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CIMCO Partner Networks

CIMCO partners with industry leaders to provide access to top national and, if required, international footprints to provide significant and critical network attributes.Provides the best Quality of Service (QoS) available. Provides networks which are highly secure and equipped to meet government compliance and regulatory requirements. IP Multicast is supported across the entire network (on a global level).Separate private edge routers (PR) are used for the MPLS network and the public Internet.VPN solutions are available for remote users.Layer 1 to Layer 5 are monitored at a circuit level.

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CIMCO Partner Network: Powered by Qwest

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Network Details

Qwest Technical Specifications:Carrier-owned fiber in U.S. and MPLS core (RFC 3031, 3032 )Top 5 Tier 1 provider ranked by CAIDA.Org 292 Gbps of private peering installed32 peersPrivate core routers: Juniper T640, M320, M160Aggregation routers: Juniper M320, M160, M40, M20, Cisco 12012, 12008Edge routers: Juniper M40, M20, Cisco 7613, 6509, 7609, 12012, 12008, 10000, 7507, 7206VXR, Riverstone RS8600Signal amplified every 60 miles, regenerated every 1000 miles

Benefits:State-of-the-art technology ensures network performance of Next Gen applicationsRedundancy built in for maximum network survivability


National Redundancy

Qwest Technical Specifications:RSVP-TE used to establish optimal label switched path (LSP)RSVP-TE with Fast Reroute extensions creates backup paths1:1 Detour StylePrimary LSP is built, based on minimum IGP metricsA detour LSP is pre-established around every potential failure pointUpon failure, detour comes up very quickly (sub-100 ms in continental U.S.)Shortly after rerouting, a new optimal LSP is built and installed end-to-endCIMCO Confidential27Eliminates need for interior gateway protocol (IGP) convergence Eliminates the need for a SONET ADM (add-drop multiplexer, meaning that a network element that can fail is removed from the architecture)Improves recovery time of 15-30 seconds (for convergence) that would be required with an IGP over SONET APS to 100 milliseconds (for Fast Reroute failover)

Benefits:Less failure points in the network infrastructureImproved speed of reroute and restorationResults in uninterrupted services


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CIMCO Partner Network: Powered by Global Crossing

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Global Crossing International Footprint

North AmericaEuropeLatin AmericaAsia/PacificMiddle East/ AfricaCanadaMexicoU.S. including Puerto RicoAustriaBelgiumCzech RepublicDenmarkFinlandFrance GermanyGreeceHungaryIrelandItaly LuxembourgNetherlandsNorwayPolandPortugalRussiaSlovakiaSpainSwedenSwitzerlandUnited KingdomArgentinaBoliviaBrazilChileColumbiaCosta RicaEcuadorGuatemalaPanamaPeruVenezuelaAustraliaChina (PRC)IndiaIndonesiaJapanKoreaMalaysiaNew ZealandPhilippinesSingaporeTaiwanThailandTurkeyEgyptIsraelSouth Africa


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SLA & Performance

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CIMCO Confidential31CIMCO MPLS VPNSLA & Performance


Applications

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Whats Driving Demand for VoIP?


Difficult to maintain two different networks Ability to have unified dialing plan to easily call other locations Reduce usage expenses Reduce capital maintenance Lack of scalability Difficult to track and communicate with multiple service providers and vendors

Benefits of VoIP via MPLS VPN

Automatic Disaster Recovery/Business ContinuityReduced capital expenseGreater service flexibilityNetwork efficiencies in the enterpriseAdvanced feature setOne provider Reduced cost of managementDelivering enhanced calling featuresPredictable expenses - all services bundled into one Productivity enhancementsAbility to right size and grow in the futureOne system to manage regardless of size or locationsCIMCO manages infrastructure growth and maintenanceCIMCO Confidential34

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Historical Network Applications


2/3/200935helps you consolidate multiple local access circuits dedicated to separate types of traffic (i.e., data, Internet, voice, and video) to a single port connection

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Converged Network Applications via MPLS VPN


2/3/200936helps you consolidate multiple local access circuits dedicated to separate types of traffic (i.e., data, Internet, voice, and video) to a single port connection

CIMCO VoIP via MPLS VPN Gateway Solutions - Offerings

Hosted and Trunking Solutions provide unique flexibility and scalability options.

Key Benefit: You can mix and match Hosted and Trunking at different sites according to your needs!

HostedCIMCO can support all sites with voiceFully managed and monitored 24x7x365Automatic disaster recovery routing Unlimited local & LD callingYour phone can follow youTrunkingNo need to replace equipmentCustomer manages voice but CIMCO manages and monitors the network 24x7x365Unlimited local & LD calling


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VoIP Trunking via MPLS VPN Gateway Solutions

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Benefits of VoIP Trunking via MPLS VPN Gateway Solutions

Allows leveraging your existing phone equipment Allows resources to be re-allocated therefore reducing operating expensesProvides Business ContinuityIncreases reliability and redundancy insuring business qualityAllows for trouble resolution time to be reducedIncreases the efficiency of your network by converging applications Eliminate bills from many carriersProvides a customized solution that scales with you, allowing ease for future growth

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Highlights of VoIP Trunking via MPLS VPN Gateway Solutions

Smooth implementation and integration with existing systemsRapid provisioning of servicesFuture-proof architectureMulti-site support Inter-office dialing Unlimited lines Guaranteed call delivery with automatic call rerouting

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Hosted VoIP via MPLS VPN Gateway Solutions

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Reduced capital outlay no PBX or servers to buy; only buy what you need, when you need itLess resources needed to manage and support the many different systems and suppliers Eliminates need for extra office space and environmental for on-site systems such as PBXs or serversReduces amount of bills from many carriers (and hardware suppliers for maintenance)Single cable infrastructure allows you to install one type of cabling and reduce the number of connections per location

Benefits of Hosted VoIP via MPLS VPN Gateway Solutions

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Highlights of Hosted VoIP via MPLS VPN Gateway Solutions

Smooth implementation and integration with existing systemsIncreased reliability because solution is maintained and managed by fully redundant data centerRapid provisioning of servicesFuture-proof architectureMulti-site support Four-digit extension dialingUnlimited lines Guaranteed call delivery with automatic call rerouting

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Features of Hosted VoIP via MPLS VPN Gateway Solutions

Enhanced IP PBX/IP CentrexUnlimited local callsDirect-dial phone numbers to every phone where ever you areFind Me Follow MeSimple adds, moves and changesUnified communicationsCustomizable call flowsAuto attendantsEnhanced voicemailVoicemail notificationSupport for phones with unlimited scalabilityCall forwardingMusic on holdHold recallNavigator ability to manage calls through online web portal, listen to voicemail and click to dial

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Implementation & Support

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CIMCOs Implementation Approach

Integrated cross-functional team involvement and approachInteractive design process with experienced engineers and provisioners who incorporate nuances of your business into customized planDedicated, certified Project Manager who provides a robust project plan, timeline and continual status reportsFrom contract signature to first billing, your Project Manager serves as your exclusive point of contactDedicated Account Manager, appointed to provide one-on-one care after installation, will ensure your continuing satisfaction and need fulfillment. Meetings will be held quarterly or monthly as customer deems necessary.

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CIMCOs Implementation Benefits

Dedicated, cohesive service delivery is assuredInstant, live operator assistance as opposed to impersonal large call centers or service centersCIMCO is the only provider in its league that focuses one group on the entire service delivery processCIMCO encourages dialogue between the designer/provisioner and the customer, rather than the industrys hands off approach that compartmentalize groups through the customer care process

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CIMCO Technical Support

Proactive Surveillance of network infrastructureMinimum disruption of network servicesSurveillance of last mile loops 24x7x365Location level services always up during critical business hours

Early detection of environmental failuresPrevents service disruptionFaster restoration of devices and service well beyond your network

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CIMCO Engineering Support

Training/CertificationsNumber of CIMCO Technical StaffAdTran 27CCNA - Cisco Certified Network Associate 11CCDA - Cisco Certified Design Associate 3CCIE Cisco Certified Internetwork Expert1CCA Common Component Architecture4FCNSP Fortinet Certified Network Security Professional1Lucent Compact Switch14MCP Microsoft Certified Professional12MCAD Microsoft Certified Application Developer4MCSA Microsoft Certified System Administrator5MCSE Microsoft Certified System Engineer6MCSD Microsoft Certified Solution Developer5MCSD.net5MCDBA Microsoft Certified Database Administrator4MCTS Microsoft Technology Specialist1Red Hat Enterprise3Sun Certified Java 23Turin5

Over 15% of CIMCOs workforce is dedicated to Engineering including infrastructure design & support, service implementation and Network Management Center.

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About CIMCO

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About CIMCO

CIMCO is the largest privately held technology solutions provider in the Midwest

Serving business customers for 24 years

Offers a host of products and services that help improve business efficiencies at every level of operations

Offerings include voice services, both traditional and Voice over IP, high speed Internet access, private networking such as MPLS VPN, colocation, storage, data back up, network monitoring and managementthe list goes on and on

In a nutshell, CIMCO can assist in many areas throughout your business to assure the reliability, efficiency and security of communications

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Customer Focused Approach

Mission has remained the same: we focus on our customers, not shareholders, because we are privately owned

Partner with customers to develop best technologies to meet their needs

Meet with customer groups on regular basis to make sure we bring the right solutions to the marketplace

Survey our customers monthly to keep an eye on customer satisfaction levels

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Why CIMCO?

CIMCO eliminates the pain of working with large monopolies by providing you the best available technology along with the highest level of customer care

CIMCO provides one bill for all of your services

CIMCO will not penalize you for changing technology mid-contract

CIMCO does not play pricing games (high price/discount)

CIMCO has the ability to monitor your services

CIMCO is available to you 24x7x365

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Thank You!

We Look Forward to Working With You.

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CIMCO MPLS

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