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Transcript of CIM2029-VMware on VMware Leveraging VMware IT Business Management Suite and vCenter Operations...
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7/27/2019 CIM2029-VMware on VMware Leveraging VMware IT Business Management Suite and vCenter Operations Management Suite to Run IT Like a Business_Final_US.pdf
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VMware on VMware:
Leveraging VMware ITBusiness ManagementSuite and vCenterOperations Management
Suite to Run IT Likea Business
Shiv Agarwal, VMware, Inc.
Mahipal Lunia, VMware, Inc.
Job Simon, VMware, Inc.
Kevin Johnson, VMware, Inc.
Julien Spalanzani, VMware, Inc.
OPS-CIM2029
#vmworldops
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Disclaimer
This session may contain product features that are
currently under development.
This session/overview of the new technology represents
no commitment from VMware to deliver these features in
any generally available product.
Features are subject to change, and must not be included in
contracts, purchase orders, or sales agreements of any kind.
Technical feasibi lity and market demand will affect final delivery.
Pricing and packaging for any new technologies or features
discussed or presented have not been determined.
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Agenda
Running IT like a Business
VMware Business Management Suite Overview
VMware vCenter Operations Management Suite Overview
VMware IT Implementation Best Practices and Key Learnings
Q&A
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Transparency Control Alignment
What Does it Mean to Run IT like a Business?
ServicesWhat services do I need to offer?
How are my services performing?
CostsWhat is the cost of providing
those services?
QualityWhat trade offs can I make withoutimpacting SLAs?
Am I being compliant?
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Service Level
& Quality
Demand, Costs
& Incentives
Broker of IT Services
Service
Portfolio
Internal
IT
IT Broker Decisions
What services at what cost?
Insource or outsource?
Service level tiers and SLAs?
What Compliance and Controls?
What performance?
Incentives or penalties?
CIO and IT role expanding
From managing technology to
delivering internally and externally
provisioned business services Providing the right service at the
right price for competitive
advantage
Private
Cloud
External
Vendors
Public
Cloud
IT needs to Become a Broker of Services
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You Can Get There with VMware Cloud Management
Service
Provisioning
Automate
the
provisioning of
infrastructure,
applications and
desktops as a service
Operations
Management
Adopt
embedded,
converged
management for the
Software Defined
Datacenter
Business
Management
Govern
and manage
cloud services as a
critical element of
running IT like a
business
Simple, automatedmanagement
for heterogeneousand hybrid clouds
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You Can Get There with VMware Cloud Management
ServiceProvisioning
Automate theprovisioning ofinfrastructure,
applications anddesktops as a service
OperationsManagement
Adopt embedded,converged
management for theSoftware Defined
Datacenter
BusinessManagement
Govern and managecloud services as acritical element ofrunning IT like a
business
Simple, automatedmanagement
for heterogeneousand hybrid clouds
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Visualization
Service Levels
Vendors
Service
Quality
Management
VMware IT Business Management Domains and Capabil it iesFact-Based Approach to Run IT Like a Business
PPM/PSA Storage IT Monitoring Service Desk CMDB SharePoint, Internal Cost Models,
Apps, Vendor Inv oicesGL, COA &
Expenses
Private
Cloud
PublicCloud
IT Financial
Management
Costs
Services
Planning Benchmarks
IT Portfol ioAnalysis and
Management
Whats i n/out Services
Portfolio
Data Collection & Validation
Security
3rd Party Connectors
Data Import/Export
OOTB Content
Scalability
Management Platform IT Cost Modeling
Analytics
BenchmarkingFunctional Peers Industry Peers Import/Integration
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IT Business ManagementPaths To Value
A
IT FinancialManagement
Planning
Bill of Cloud
Benchmarking
What If Scenarios
Budgeting
Demand Mgmt
B
IT QualityManagement
Service Contracts
KPIs
Escalation Paths
Service Tiers
Vendor Services
Quality vs Cost
In vs Outsource
C
IT Portfolio
Analysis andManagement
IT Services
SaaS Applications
Business Impact
Service Demand
Lifecycle
Infra Capabilities
What If Scenarios
IT Roadmapping
Transparency
Planning/Control
Optimization/Alignment
Bill of IT
Show/Chargeback
Cost Modeling
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Journey/Transformation to Broker of IT ServicesManaging Cost, Quality & Value of IT Services
Services
Orientation
Effectivenes
s
Time & Maturity
10%
Savings
20% ReductionCost of Quality
+5%
Savings
Cost Optimization through
Unit Cost Analysis
Saved ov er $20 million/year
by reducing unit co sts by at least 6%each year
Adding Value to Customers
industrialize service
through Shared Service Factory
Internal efficiency and customersatisfaction for over
200 relationships
Centralized Visibility for improved
IT decision support
Fully loaded per-user and per-unitcosts for benchmarking and cost
modeling
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You Can Get There with VMware Cloud Management
ServiceProvisioning
Automate theprovisioning ofinfrastructure,
applications anddesktops as a service
OperationsManagement
Adopt embedded,converged
management for theSoftware Defined
Datacenter
BusinessManagement
Govern and managecloud services as acritical element ofrunning IT like a
business
Simple, automatedmanagement
for heterogeneousand hybrid clouds
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AUTOMATED Management
vCenter Operations Management Suite Value Proposition
COMPREHENSIVE Management
INTEGRATED ManagementPhysical
Private
Cloud
PublicvCloud
Public
Cloud
vSphere and Non-vSphere Based Couds
Tightly integrated to manage the Software Defined Data Center
Comprehensive to manage heterogeneous and hybrid cloud environments
Highly automated to reduce Opex and Capex
Virtual Infrastructure
Virtual Datacenter
Software DefinedNetworking and
Security
Software DefinedStorage and
Avai labil ity
Cloud Infrastructure
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vCenter Operations Management Suite Overview
vCenterOperations Management Suite
Unified Operations Console
(with Single Sign On)
Performance Compliance
Common Services
ConfigCapacity
App Visibility Reporting LogsInventory Orchestration
Extensibility
APIs, SDKs
3rdParty
Adapters
ContentPacks
Cost
An Extensible, Automated Operations Management Solution
that Supports Hybrid, Heterogeneous Clouds
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Comprehensive Visibility: Operations Dashboard
Overview
Comprehensive monitoring forcloud operations with health,
risk and efficiency scores
Single tool to manage
performance and capacity
across multiple vCenterservers
Benefits
End-to-end visibility into cloud
infrastructure health
Ensure and restore
service levels
Optimize for efficiency and cost
Immediate
Problems
Future
Problems
Opportunities
to Optimize
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Automation and Control: Configuration and Compliance
Deep Collection and Visibili ty
For InfrastructureESXI, guest VMs,vCD, vCenter, vSwitch, etc
For Guests - Virtual and Physical,Desktops and Servers
Built in Compliance tool kits
Regulatory / Industry - SOX, HIPAA,PCI, FISMA, DISA, ISO 27002, etc
vSphere Hardening
Change Management to MitigateOutages
Audit Trail and Rollback
Online and Offline Patching toEliminate Vulnerabilities
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VMware IT Environment
Overview and Implementation
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VMwareBusiness Transformation Through IT Transformation
Single Sign-on Single Pane of Glass Self Service
Heterogeneous, Hybrid Cloud under Unified Management
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VMware ITOur Environment
Over 200 Applications
3 datacenters
290 Hosts, 1350 Datastores
8000 VMs, 32TB RAM
1200 Switches, Routers,Load balancers, and Firewalls
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VMware ITOur Philosophy
Drink our own Champagne!
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Implementing
VMware IT Financial Management(ITFM) Suite
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Benefits of Implementing VMware ITFM
Cloud
based
Delivery
ApplicationCosts
Service Costs
Functional Costs
After
VMware
ITFM
Functional Costs
Cost per Unit?
ServiceCosts?
Appl ication
Costs?
Value
Business
Consumption
of IT?
Static
Spreadsheets!No
Automat ion!
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ITFMCIO Dashboard OverviewCost by IT Service
Total Costs by Business
Service (Click for Details)
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ITFMCost and Cost per Unit Reporting
Cost and
Cost per unittrends for a
given service
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ITFMRecommended Cost Model
IT Organization
General
Ledger
(GL)
InfrastructureServices
Consumedwithin IT
(Server, Storage,Network)
BusinessServices
Consumed byBusiness
(Applications,Email, EUS)
IT Service Catalog
Customers BusinessUnits
IT Cost Center 1HWSW
IT Cost Center 2TravelLaborHWSW
IT Cost Center 3LaborHWSW
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ITFM Maturity Roadmap
Phase 1
ITFM Cost Model to gainvisibili ty into the TCO and
Unit Costs of IT Services
Initial benchmark
Data integration andautomation
Define Infrastructureand Business Services
Initial Showback andIT Statement toBusiness Units
Phase 2
Unit Pricing for ITServices
Actuals vs. Budgetcomparison
Complete data sourceintegration andautomation
Deeper benchmarking
Full consumption based
cost model
What-if analysis modelsfor cost optimization
Phase 3
IT Service Billing End to End Product /Service Costing and fullchargeback toBusiness Units
Integrate other ITServices to formulate an
Enterprise Cost Modeland oneITFM Solution
Advanced benchmarking
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Implementing
VMware vCenter OperationsManagement Suite
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Multiple teams
Several hours/days
Tools Consolidation
Continuous Compliance
Improved Troubleshooting
Benefits of Implementing VMware vCenter Operations Suite
Auditing and
Remediation
Several days/weeks
Identify problem
in minutes
Compliance in 1 day
Single pane of glass
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vCenter OperationsComprehensive Visibil ity
OverallDatacenter
Health
By Location
Dev vs.Production
Business CriticalApplications
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vCenter OperationsProactive Management
Smart Alerts
Root Cause
VisualizeOperational
Impact
KPIs and Trends
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vCenter OperationsContinuous Compliance
Report onoverall
complianceposture
Triage vital
issues toaddress for
critical systems
C O i C i C li
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vCenter OperationsContinuous Compliance
Pinpoint whatsystems failedwhat checks
Fix complianceviolations
B t P ti C t O ti M t it R d
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Best PracticesvCenter Operations Maturity Roadmap
Phase 1 (Assess)
Current Inventory andOperations Tools
(ex: what to consolidate?)
Gap Analysis andPrioritization (ex:product ion vs. non-production)
Identify pain points andtargeted improvements (ex:troubleshootinginefficiencies, capacityconstraints, ComplianceRequirements)
Phase 2 (Start Simple)
Size the VC OPsinstallation (Be preparedto grow it!)
Start with vCenters
(works out of box)
Add addit ional Adaptorsas per the assessmentand priori tization
Train the operators
Operating the product
Methodology Changes
Phase 3 (Evolve)
Expand to all Operations
Identify Opportunities forimprovements andoptimizations
Make Architectural
recommendations fordatacenter expansion(ex: cluster sizes)
Add more adapters Rinse and Repeat !
K T k
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Key Takeaways
Its possible to run IT as a Business
The products and philosophy deliver
VMware vCenter Operations Suite for Operations Management
VMware IT Business Management Suite for Business Management
Take phased approach to implementing technology
Embrace and evolve
Its not rip and replace
Its about embracing existing systems and evolving the IT
Drink our own Champagne!
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Thank You
Q&A
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FILL OUT
A SURVEY
EVERY COMPLETE SURVEY
IS ENTERED INTO
DRAWING FOR A
$25 VMWARE COMPANY
STORE GIFT CERTIFICATE
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VMware on VMware:
Leveraging VMware ITBusiness ManagementSuite and vCenterOperations ManagementSuite to Run IT Likea Business
Shiv Agarwal, VMware, Inc.
Mahipal Lunia, VMware, Inc.
Job Simon, VMware, Inc.
Kevin Johnson, VMware, Inc.
Julien Spalanzani, VMware, Inc.
OPS-CIM2029
#vmworldops
Be S re To See
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Be Sure To See
Sesssion ID Title 1st Showing 2nd Showing
SS1020 Simplify and Automate How to Manage ServicesAcross Multiple Platforms and Clouds Monday 2:30pm
OPS-CIM2285How to Improve Service Levels and ReduceCost with vCenter Operations
Wednesday 2:00pm Thursday 12:30pm
OPS-CIM1564Troubleshooting Using vCenter OperationsManager
Tuesday 10:30am Wednesday 2:00pm
OPS-CIM1718Configuration Management for Your Cloud usingvCenter Operations Suite
Tuesday 3:00pm Thursday 2:00pm
OPS-CIM19265 Must Know Design Considerations forPlanning Capacity When You are 50%or More Virtualized
Tuesday 3:00pm Thursday 2:00pm
OPS-CIM1940Real World Stories of Operational PerformanceTroubleshooting , Capacity and ConfigurationManagement with vCenter Operations Suite
Wednesday 11:00am
Other vCenter Operations Management Suite Sessions
HOL # Lab
HOL-OPS-01 Introduction to vC Ops Enterprise
HOL-OPS-02 Introduction to vCM Enterprise
HOL-OPS-05Automated Operations forVirtualized Datacenters
Demo Products Showcased
Hybrid CloudOperationsManagement
VMware vCenter Operations Management Suite
VMware vFabric Hyperic
VMware vCenter Orchestrator
Cloud Securityand Compliance
VMware vCenter Configuration Manager
Demos Hands On Lab