CIC Presentation for OCASI Provincial Summit: Settlement Programs in Ontario

Introduction• Settlement Priority Setting Cycle• What We Hope to Achieve From The Summits• The Four Pillars of Integration

Settlement Services in Ontario• Settlement Services: Who is using them?• Trends In Usage And Funding• Results From Annual Project Performance Report (APPR)

National Perspective• A Strategic Approach to Settlement Programming• Looking Forward• Next Steps

Presentation Outline

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• In order to make better informed decisions regarding priorities, CIC is using both existing and new means of information gathering.

• Summits are a brand new means to consult with established and new stakeholders; increase our knowledge and understanding of the needs and challenges in providing settlement services; and inform priority setting for the future.

• The input you provide during this summit will create part of the evidence base for our upcoming national Call for Proposals (CFP) priority setting, as well as future policy development.

• Summits fit within a large, regular 5-year planning cycle associated with the CFP.

Priority Setting Cycle

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Engage key stakeholders to discuss local, jurisdictional and

national needs and gaps

Establish national and regional plans and priorities (CIC)

National Call for Proposals (CFP) and assessment

Deliver program and report on activities, outputs and outcomes

Collect and analyze data on landings, uptake of services and

progress towards outcomes

Priority Setting

Funding GuidanceImplementation

Evidence Gathering

Consultations on Needs

Ongoing

Ongoing

Year 2 (2014)

Year 2 (2014)

Year 3 (2015)

New Priority-Setting Cycle

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CIC has four pillars to Integration, which are the lenses by which we organize our work:

• Creating a welcoming society;

• Language needs of new immigrants;

• Labour market participation; and

• Other core settlement services.

The Four Pillars of Integration

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Ontario at a glance

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On the funding side…

• Funding is tied to the number of landings in the Province. For 2014-15, the level of federal funding for settlement services in Ontario is $295.6M.

• In 2005, the number of permanent residents in Ontario reached a peak of 140,526.

• Preliminary figures for 2013 show a modest increase in the number of permanent residents (103,550 ), as compared to 2012 (99,150). The 2013 figures represent less than 75% of the 2005 figure.

2012 2013

Number % Number %

Family class 31,970 32.2% 39,180 37.8%

Economic immigrants 49,180 49.6% 47,625 46.0%

Refugees (includes GARs) 12,595 12.7% 12,770 12.3%

Other immigrants 5,400 5.4% 3,975 3.8%

Total 99,150 100.0% 103,550 100.0%

Government-Assisted Refugees 1,955 N/A 2,190 N/A

Permanent Residents by Category

2005 140,526

2006 125,891

2007 111,316

2008 110,877

2009 106,860

2010 118,110

2011 99,459

2012 99,150

2013 103,550

Number of Permanent Residents in Ontario

Trends in the usage of Federal Settlement Services – 2005-06 to 2012-13

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• More than150,000 clients used at least one settlement service during 2012-13.

• In 2012-13, the services usage in Ontario was almost 1.5 times the usage in 2005-06.

010,00020,00030,00040,00050,00060,00070,00080,00090,000

100,000110,000120,000130,000140,000150,000160,000

2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

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Ontario - Summary of Usage of Settlement services(2005-06 to 2012-13)

Any Services43.9% Increase

Info & Orientation103.6% Increase

Language Training 2.3% Increase

Language Assessment11.2% Increase

Usage of Settlement Services

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Data for 2013-14

– iCARE is very new and 2013-14 is a transition year. Some iCARE modules were launched at the end of the fiscal

year so it is difficult to get aggregate data for all services by province.

– To preserve the integrity of the data, we are presenting the 2012-13 figures and the 2013-14 iCARE figures that

are complete at this time. Starting in 2014-15, we will be able to present the analysis by province.

Type of services Usage of Settlement

Services(outside Quebec, Manitoba and British-Columbia)

Ontario

Unique clients used at least one

settlement service

205,86944.6% from economic class26.1% from the family class

22.0% were refugees

150,56440.8% from the economic class

29.4% from the family class21.7% were refugees

Unique clients were enrolled in language

training

59,388 38.3% from the economic class

34.2% from the family class23.8% were refugees

43,54736.3% from the economic class

36.9% from the family class22.7% were refugees

Unique clients received

information and orientation services

147,89744.3% from the economic class

23.7% from the family class23.7% were refugees

110,17140.1% from the economic class

27.6% from the family class23.1 were refugees

2012-2013What is available for 2013-14

– In 2013-14, across the country (outside

Quebec and BC) more than 260,000

permanent residents used at least one

settlement service.

Usage of Settlement Services

Number of Unique

Clients

Number of Services

Number of clients who

used support services

Needs Assessment and Referrals 90,405 119,497 30,569

Language Assessement 41,060 41,018 N/A

Language Training 50,275 75,969 N/A

Information and Orientation Services 124,715 339,009 36,641

Employment-Related Services - Total Count 11,962 37,671 1,408

General Information on Projects as Reported by Service Providers

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In Ontario…

• The language training component was the most frequently provided one; it was included in almost 73% of the projects.

• On the other hand, it appears that the development of settlement plans, as a project component, was less prevalent in projects in Ontario. It was included in approximately 48% of the projects. This is still more than the national average.

• There was, however, a significant proportion of projects that included needs assessment and referrals. This was almost as important as the language component.

• In 2013-14, CIC received 538 annual project performance reports (APPRs), representing 529 contribution agreements (CAs), from service provider organizations (service providers) across Canada. Of these, 267 APPRs were held by Ontario service providers.

• Most projects provided multiple components of the settlement program.

0% 20% 40% 60% 80%

Community connections

Employment related/labour market

Language training and assessment

Information and orientation

Pre-arrival plans

Settlement plans

Needs assessments and referrals

Ontario Canada (excl. QC, BC)

Over 95% of projects in Ontario were supported by partnerships.

The most commonly identified project partner was the community, followed closely by the municipal government.

Partners’ contributions facilitated project delivery by:

• Sharing information, knowledge, expertise and research with service provider staff;

• Supporting mutual client referrals;

• Providing information sessions and workshops, serving as guest speakers;

• Strengthening the services offered through collaboration on projects and reducing duplication across service providers;

• Enabling the provision of itinerant services by providing space in other locations;

• Supporting the development of clients’ employment skills (connections to employers, other employment supports).

Partnerships

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In addition to partners’ contributions, volunteers supported projects in many ways, for example by:

• Assisting with clients’ language development;

• Helping with program-specific service delivery or administration needs (e.g., serving as board members);

• Providing assistance for clients’ learning needs, such as being teaching assistants, helping with homework or facilitating study groups; and

• Forming partnerships in the community.

0% 25% 50% 75% 100%

Community

Private sector

Municipal government

Provincial government

Federal government

Ontario Canada (excl. QC, BC)

Enabling Factors and Promising Practices

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Service providers in Ontario, as in many other provinces, report overlap between enabling factors and promising practices. The most common ones include:

• Leveraging partnerships with community organizations, such as employment services, educational facilities, and multicultural councils.

 • Raising awareness about available services among potential partners and clients.

 • Providing targeted training opportunities for clients, such as:o Language skills (e.g., ESL);o Employment skills (e.g., writing resumes); o Life skills (e.g., parenting, knowledge of Canadian culture).

 • Hiring and retaining well trained multi-lingual staff members, who are typically better able to:o Serve clients in a culturally sensitive manner; and/oro Develop more adapted and innovative curricula to correspond to specific

learning needs, identified through needs assessments. 

• Delivering holistic and blended services to clients (i.e., one-stop-shop) to correspond to identified demands.

 • Reaching multi barriered populations, such as women, youth and seniors by providing classes

based on these peer groups or through home visits etc.

Clients Needs

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• The analysis of the APPR revealed that newcomers in Ontario largely have the same needs and require the same services as their counterparts in other provinces.

• There are, however, differences in how frequently certain needs are reported.

• The table represents the most frequently identified needs in the province.

Language Training

Workplace specific courses (e.g. Job specific vocabulary)

Courses that are focused on a specific skill (e.g. pronunciation)

A wider range of class offerings (e.g. classes at higher CLB levels), availability of more classes overall to reduce waitlists and meet training demand

Employment Additional assistance with job search

Access to employment counselling and information about the Canadian workplace

Assistance with credentials, qualifications, licensure, and support finding employment in the same or similar profession

Support services Transportation assistance

Affordable child care options

Peer Specific Activities (Youth)

Employment services tailored to youth

Access to extracurricular activities and academic supports

Citizenship Preparation

Assistance navigating changes to citizenship regulations

Access to citizenship preparation classes

Mental and Medical Health Needs

Access to knowledge about the Canadian health system and culturally sensitive health services

Access to culturally sensitive mental health supports

Housing Access to affordable housing options

• A Working Vision

– Strategic Approach to Settlement

– Focus on the future

Settlement in Canada

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The Past… The Present…

Moving Toward A More Strategic Approach to Settlement

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“Patchwork quilt” approach to programming

Continuous Intake for proposals

FPT meetings

Academic and Applied Research

Individual Program and Pilot Evaluations/Review

Comprehensive Cycle of Continuous Improvement

National CFP 3 year cycle (including NSC and Summits)

Nationally comparable services with regionally specific interventions

Review of iCARE data and APPR

Results of Service Provider Surveys

Assessment of national and regional immigration trends

Multilateral Agreements with Provinces/Territories

LIPs, RiFs, IECs

Deepened Collaboration with FPT Partners(Pan-Canadian Helping Immigrants Succeed Action Plan, Pan Canadian Framework for the

Assessment and Recognition of Foreign Qualifications, National Settlement Council)

CFP 2012 Objective: To establish comparable services across Canada and enhance program standards.

• Newcomers have access to direct services:– Welcome to Canada– Standardized needs assessments and settlement plans– Living in Canada Tool– Portfolio-Based Language Assessment (PBLA) and Tutela.ca– Job-search workshops, job-bridging programs and mentoring– Care for Newcomer Children

• The settlement sector and broader community are supported:– Expansion of LIP model across the country– Collaboration with settlement sector to explore staff training and engagement

Current Priorities

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• Collaborative Approaches: Integrate collaborative and consultative practices into programming decisions and engage partners and stakeholders early and often in areas of shared responsibility.– Employer engagement;– Community Partnership Planning;– FPT Language Strategy; and– FPT Action Plan

• Innovation Agenda: Seeking to create new partnerships within the private and public sector, leverage new resources for integration and support broader engagement.– Social Innovation;– Use of Technology; and– Online Community of Practice

• Labour Market Focus in all areas of programming and all segments of the newcomer population.– Pre-arrival expansion and enhancement of services– Foreign Qualification Recognition (FQR)

Focus on the Future : Settlement Programming

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• Your engagement at this summit, and your willingness to share your experience and insight is vital to our understanding of the unique context of the settlement community in Ontario.

• The results of these next few days will give us a deeper awareness of the gaps and needs of newcomers, as well as the challenges that you face in delivering settlement services.

• We will also gain knowledge about opportunities and best practices, which will inform and influence our priority setting for the national Call for Proposals (CFP) along with our overall policy development for settlement and integration.

Next Steps for Summit

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