Churches of C

hrist Care Annual Report 2008/09

ANNUAL REPORT 2009/10

Churches of Christ in Queensland

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ES OF CH

RIST IN

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EPORT 2009/10

I am the light of the world. Whoever follows me will never walk in darkness, but will have the light of life.

– John 8:12

State Office

41 Brookfield RoadKenmore Queensland 4069

Phone (07) 3327 1600Fax (07) 3878 1268

Free call 1800 193 438Website cofcqld.com.au

Churches of Christ in Queensland has prepared this annual report according to criteria

set by the Australasian Reporting Awards and aims to:

• provide a comprehensive overview of our services and achievements throughout the year

• provide a current financial and statistical report

• highlight our future direction.

Churches of Christ in Queensland is a legal body incorporated under letters patent issued

pursuant to the Religious Educational & Charitable Institutions Acts 1861-1959.

All bible references have been taken from the New International Version

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CONTENTS

Churches of Christ in Queensland 3

Conference Council report 10

Board report 12

Executive Director’s report 14

Our key achievements 2009/10 17

Conference Secretariat 18

Church Equipping Division 20

Churches update 23

Churches of Christ Care Division 27

Summary of statistics 29

Child, Youth and Family Care 30

Housing Services 36

Retirement Living 41

Aged Care 44

People & Performance Division 51

Workforces Services 51

Years of Service 53

Awards for Excellence in Service 56

Our Volunteers 57

Pastoral Care 58

Technology, Information Services and Risk,

Quality and Internal Audit

59

Property & Development Division 60

Communications & Marketing 62

Finance, Investment & Asset Management Division 67

Financial overview 69

Directories 74

Directory of member churches 74

Church and care service locations 76

Church statistics 78

Directory of care services 80

Annual General Meeting will be held

at 1.30pm on Saturday 13th November 2010 at the

Whitehill Church of Christ, 219 Whitehill Rd, Raceview, Ipswich.

Churches of Christ in Queensland Annual Report 20102

AGED CARE SERVICES

Love the Lord your God with all your heart and with all your soul and with all your mind and with all your strength. The second is this: ‘Love your neighbor as yourself.’ There is no commandment greater than these.

Mark 12:30-31”“

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CHURCHES OF CHRIST IN QUEENSLAND

Churches of Christ in Queensland is a group of mainstream Christian churches which has been an active part of the Queensland community for over 100 years. Today, there are over 70 churches across the state from Cairns to the Gold Coast and from the outback to the coast together with 137 caring, community and support services that assist families, children, the elderly and people in need.

Churches of Christ in Queensland is not a denomination,

but rather a cooperative of independent local churches that

share a common belief and desire for unity in the Christian

church. Independent churches come together for mutual

support, to share resources and to support the wider

mission of the church in Australia and overseas.

Our purpose is to strive towards the goal of everyone,

anywhere, being connected with someone who knows

and loves Jesus.

With over 45,000 Queenslanders involved regularly in our

local churches or divisional and care services, we are proud

to be an integral part of the Queensland community.

Foundational beliefsWhile the Churches of Christ do not have a set creed

or written statement of faith, all our churches have the

following foundational beliefs and practices:

• We base our beliefs and teachings on the Bible.

The Bible is the sole authoritative basis for our faith

and practice.

• We believe that the Bible is the inspired word of God

and is a record of His revelation of Himself to people

throughout history.

• We believe that Jesus is the risen Son of God and

Saviour of humanity.

• We believe a Christian is one who has faith in the

Lord Jesus Christ and to the best of their understanding

obeys Him according to the Bible.

• We encourage people to follow their commitment

to Jesus by expressing their faith through baptism

by immersion.

• We regularly celebrate communion together at

our services.

Church servicesAll are welcome to share in our services. Worship is

informal and friendly. Services are easy to follow with

preaching from the Bible that is interesting and related

to life. Our aim is to provide worship which is positive,

refreshing and renewing.

Worship is presented in an atmosphere supported with

music, prayer, scripture and teaching. You will find a variety

of styles of worship in Churches of Christ, from traditional

to contemporary.

In Churches of Christ, all are encouraged to take part in

the life and work of the church. We believe that the Holy

Spirit equips each member with gifts and abilities to help

in ministry and mission.

Organisational restructureIn 2009/10, the entities that make up Churches of Christ

in Queensland underwent a major restructuring which has

strengthened the bonds between the previous agencies

of the church (including Churches of Christ Care) and the

conference of churches. More functions and resources will

be shared throughout the organisation and we have more

opportunities to work together to achieve our objectives.

The new organisational structure and responsibilities are

outlined below.

Conference Council

The Conference of Member Churches of the Churches

of Christ in Queensland elects the Conference Council.

The principle roles of the Council include providing the

general direction for the organisation, appointing the

Board, facilitating communication on the progress of

the organisation to member churches, and monitoring

overall performance.

Churches of Christ in Queensland Annual Report 2009/104

Board

The Board of Churches of Christ in Queensland is appointed

by the Conference Council. The principle roles of the Board

include overseeing the management of the organisation,

preparing and monitoring divisional strategic plans,

and undertaking whatever course of action is necessary

to ensure that the objectives of the Churches of Christ

in Queensland are achieved.

There are four committees that operate under the

Board’s delegation:

• Mission & Ministry

• Finance & Investment

• Property & Development

• Risk, Audit & Compliance

Executive Director

The Executive Director is appointed by and reports to the

Board. The key roles of the Executive Director include:

• ensuring that the Strategic Plan is implemented

• promoting the mission, vision and future direction

of Churches of Christ in Queensland

• ensuring the ongoing financial viability

of the organisation

• acting as a bridge between the ‘organisational’ side of

Churches of Christ in Queensland and member churches,

and promoting shared service arrangements and

combined ministry opportunities where possible.

Churches of Christ in Queensland Divisions, as well as

the Conference Secretariat and the Communications and

Marketing Group, report directly to the Executive Director.

Conference Secretariat

The Conference Secretariat provides support to the

Conference Council, the Churches of Christ in Queensland

Board, and other ministry areas as requested by the

Executive Director. It also acts as a point of contact for

member churches, supports the Council and Board in

the development/maintenance of constituent documents

and governing policies for the organisation, and acts as

the single point of reference for all legal advice sought

in the organisation.

Communications & Marketing Group

The Communications & Marketing Group is responsible

for the management of Churches of Christ in Queensland’s

corporate identity and branding, key internal and external

communications, marketing, fundraising and bequests.

Church Equipping Division

The purpose of Church Equipping is to advocate and model

missional leadership, and to equip and support member

churches. Through this we intend to help churches grow and

increase their relevance and outreach in their communities

to further their mission of bringing Christ into the lives of

the people. Services provided include Church and Missional

Communities Planting, Church Resourcing, Church Grants,

Leadership Development and care of pastors, Youth

Ministry and Women’s Ministry.

Churches of Christ Care Division

Churches of Christ Care primarily focuses on providing

Christ-inspired care and compassion to vulnerable persons

at different stages of their life journey. Services include

child protection, early childhood services, housing services,

retirement living, community aged care and residential

aged care.

People & Performance Division

The groups within this division provide support services

with a focus on enabling people (staff, volunteers, pastoral

carers, and pastoral care recipients) to achieve their God

given potential, and to work with and through people to

achieve optimal organisational performance. The groups

include Workforce Services; Pastoral Care; Information

Services; Technology; and Risk, Quality and Internal Audit.

Finance, Investment & Asset Management Division

This division supports services through its various

groups including Financial Services, Procurement and

Fleet, Insurance Services, Building Management and

the Centenary Development Foundation. Its primary

focus is to provide wise stewardship of financial and

non-financial assets.

Property & Development Division

The Property & Development Division includes Capital

Development, Development Management, and Property

and Portfolio Management. These groups support

services with a primary focus on developing the building

infrastructure necessary to support the work of Churches

of Christ in Queensland both now and in the future.

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Board Committees

• Mission&Ministry• Finance&Investment• Property&Development• Risk,Audit&Compliance

Organisational Structure as at June 2010

Conference (Association of Members Churches)

Conference Council

Churches of Christ in Queensland Board

Dean PhelanExecutive Director

Churches of Christ in Queensland

David SwainDirector

Churches of Christ Care

• CareHousing• HomeAssist

Secure

• Independent Living Units

• CarePathways• PathwaysOptions• EarlyChildhood

Services

• Community Aged Care

• Residential Aged Care

Steve SladeGeneral Secretary

Conference SecretariatHistorical Committee

Desley MillwoodGroup Manager

Communications & Marketing

Geoff RissonDirector

Church Equipping

David MilliganDirector

Property & Development

Peter CrannaDirector

Finance, Investment & Asset Management

Grant WeaverDirectorPeople &

Performance

• WorkforceServices

• PastoralCare• Information

Services• Technology• Risk,Quality&

Internal Audit

• FinancialServices• Procurement

& Fleet• InsuranceServices• Building

Management• Centenary

Development Foundation

• ChurchPlanting• ChurchResourcing• ChurchGrants• Leadership

Development• YouthMinistry• Women’sMinistry

GMP

ACOM

• CapitalDevelopment

• DevelopmentManagement

• Property&Portfolio Management

Jane CarterGeneral Manager

Child, Youth & Family Care

Jeanette EvansGeneral Manager

Aged Care

Kim TeudtGeneral ManagerRetirement Living

Frances Paterson-Fleider

General ManagerHousing

Churches of Christ in Queensland Annual Report 2009/106

Conference Council membersThe Conference Council members as at 30th June 2010 are as follows:

Bruce Armstrong (Chair) HumeRidge Church of Christ

Greg Runge (Deputy Chair) Westside Church of Christ

Stephen Christian Toowoomba North Church of Christ

Ron Hawkins Gladstone Church of Christ

Peter McAloney Arana Hills Church of Christ

Judith Pallesen Pine Rivers Church of Christ

Richard Pearce Caloundra Church of Christ

Haydn Sargent Westside Church of Christ

Myles Waldron Roma Church of Christ

Alan Sims (Chair of Board ex-officio) Caloundra Church of Christ

Steve Slade (General Secretary ex-officio (non-voting member)) Redcliffe Church of Christ

Council members (l-r) front row: Bruce Armstrong, Haydn Sargent, Myles Waldron, Greg Runge, Steve Christian; back row: Richard Pearce, Steve Slade, Alan Sims, Peter McAloney, and Ron Hawkins (Absent: Judith Pallesen).

Board membersThe Board members as at 30th June 2010 are as follows:

Alan Sims (Chair) Caloundra Church of Christ

Gerry Weatherall (Deputy Chair) Pine Rivers Church of Christ

Kingsley Read Arana Hills Church of Christ

Rilla Roberts Acacia Ridge Baptist Church

Ross McMahon Westside Church of Christ

Dean Phelan (Executive Director ex officio) Westside Church of Christ

Bruce Armstrong (Chair of Council ex officio) HumeRidge Church of Christ

Steve Slade (General Secretary ex-officio (non-voting member)) Redcliffe Church of Christ

Board members (l-r): Gerry Weatherall, Alan Sims, Ross MacMahon, Bruce Armstrong, Kingsley Read, Rilla Roberts, Steve Slade, Dean Phelan.

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You are the light of the world. A city on a hill cannot be hidden. Neither do people light a lamp and put it under a bowl. Instead they put it on its stand, and it gives light to everyone in the house. In the same way, let your light shine before men, that they may see your good deeds and praise your Father in heaven.

Matthew 5:14-16”“

Churches of Christ in Queensland Annual Report 2009/108

Executive TeamThe Executive Team is made up of the Executive Director, all Directors, General Secretary and the Group Manager – Communications & Marketing.

Dean Phelan Executive Director

Dean was appointed Executive Director of Churches of Christ in Queensland in 2010 following the organisational restructuring. His major skills are in the areas of organisational governance and management, organisational psychology, people management and provision of support services. He has extensive experience in the not-for-profit, benevolent and social service areas.

Dean is a long-term, active and well-respected member of Churches of Christ. He has had experience in Christian ministry through his local church, including previous responsibility as an elder and as a member of a church ministry team. Dean also briefly held a lectureship at Banmatmat Bible College, Vanuatu.

Dean’s other relevant employment experience and qualifications include:

• several positions on Churches of Christ Conference and Boards of management (Vic/Tas). • professional experience up to CEO and Board Chairman in businesses delivering health

care, aged and community services; and human resources and organisational psychology services to hospitals and the corporate sector.

• professional qualifications in Applied Psychology and bachelor and master’s degrees in Arts as well as graduate business school studies. Dean also trained as a Spiritual Director.

Peter Cranna Director – Finance, Investment & Asset Management Division

Peter is responsible for overseeing the financial and finance-related aspects of the organisation. Before moving to this role in 2010, Peter was Churches of Christ Care’s Acting Executive Director for two years and Corporate Services Director for over five years. He contributed to the stability of the organisation during a difficult change period and guided the organisation as it expanded its services, especially in child protection and social housing. His previous experiences have included financial roles with other community service, commercial and chartered accounting organisations.

Peter is a chartered accountant, graduate member of the Australian Institute of Company Directors and has a Bachelor of Economics (majoring in accounting) and a Diploma of Business.

David Swain Director – Churches of Christ Care Division

David is responsible for the strategic and operational management of Churches of Christ Care. David has held several roles since being employed as Churches of Christ Care’s Organisation Development Manager in 2002. Most recently he played a key role in redesigning the structure and constitution of Churches of Christ in Queensland. To lead such a broad portfolio David draws on a range of skills and qualifications across management, business, health and human services, combined with ‘hands on’ experience in care delivery. His previous positions have included officer in the Australian Army, senior advisor for WorkCover Queensland, and senior quality assessor for the Aged Care Standards Agency. David has a Diploma of Business, Bachelor of Health Science, Master of Education and is a Registered Nurse and member of the Australian Human Resource Institute.

Grant Weaver Director – People & Performance Division

Grant is responsible for overseeing the support services with a focus on enabling people (staff, volunteers, pastoral carers, and pastoral care recipients). Grant commenced with Churches of Christ Care in October 2007 as the Executive Manager Workforce Services. He moved into the role of Acting Corporate Services Director in February 2009 and was appointed Director, People & Performance in May 2010.

Grant has an extensive background in human resources and employee relations and has held previous roles in employer associations, insurance providers and a large community service organisation. His qualifications include a Bachelor of Commerce (specialising in human resources and industrial relations).

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David Milligan Director – Property & Development Division

Since joining Churches of Christ in Queensland early in 2007 David has given the organisation the benefit of his considerable experience in the property industry and is now responsible for overseeing the portfolio management and capital development of Churches of Christ’s property portfolio and the delivery of new construction and redevelopment projects. For the previous 25 years, David’s roles gave him a broad range of insight into valuation, asset management, acquisition, sales and leasing. Before that, his career was focused on property development and project delivery, with senior roles in both government and private enterprise, including his own consultancy practice.

David has an MBA (majors in project management and finance). He is also a registered valuer in Queensland, an Associate of the Australian Property Institute and a member of the Australian Institute of Management.

Geoff Risson Director – Church Equipping Division

Geoff was appointed the Executive Director of Resource Missional Team in 2003. Before taking up this position, Geoff was the Senior Minister of the Westside Church of Christ and held ministries in New South Wales and Tasmania, leading churches through times of change and growth. He has also been a consultant to a number of churches and served Churches of Christ as a part-time lecturer at Kenmore Christian College.

Geoff is a graduate of Kenmore Christian College and a qualified coach with CoachNet International.

Geoff was appointed to director of Church Equipping Division following the restructure of Churches of Christ in Queensland. The purpose of Church Equipping is to advocate and model missional leadership, and to equip and support member churches.

Steve Slade General Secretary – Conference Secretariat

Steve was appointed to the new position of General Secretary of Churches of Christ in Queensland in January 2010. He brings diverse professional experience to the role. His previous responsibilities have included administrative and advisory functions for the organisation, as well as many years in various local church leadership roles (particularly as a local church treasurer). He is Treasurer of Council of the Churches of Christ in Australia and has also been a full-time university lecturer in creative arts and business, administrator of a large national building company, a university chaplaincy coordinator and a small business owner-operator.

Steve has a Master of Professional Accounting, Master of Music, Bachelor of Music (Sonology), Associate of CPA Australia, member of the Australian Institute of Company Directors and a Commissioner for Declarations (Qld).

Desley Millwood Group Manager – Communications & Marketing

Desley joined Churches of Christ in Queensland’s care service division in 2004 and since then has successfully developed the communications, marketing and fundraising strengths of the organisation to support its growth. Following the restructure Desley is now responsible for the corporate communications and marketing activities. Before joining Churches of Christ Care, she held management roles in marketing and fundraising for other large not-for-profit organisations. She brings a broad understanding of the different facets of the division’s role and builds on over 25 years’ experience in fundraising campaigns, events and corporate communication. She has also held administrative managerial positions with the secretariats of the Australian Marketing Institute and the Public Relations Institute, Queensland Chapter. Desley has qualifications in business management and is a Member of the Fundraising Institute of Australia.

Churches of Christ in Queensland Annual Report 201010

CONFERENCE COUNCIL REPORT

Churches of Christ in Queensland is governed by a Conference Council that is elected by the conference of churches. The Council acts on behalf of conference

and represents their views and wishes.

The principle roles of Council include developing an

organisational strategic plan, appointing and monitoring

the Board, and monitoring the overall performance of

the organisation.

The Way Forward and the Strategic Task Investigation

and Implementation Group developed a foundation

for the Council’s new constitution and for the new

operational structure.

The current Council came into effect under the new

constitution in January 2010. The first six months of

our three-year term of office were a time of settling in.

We set our direction, gathered momentum and

endeavoured to establish stronger bonds of trust across

the conference of churches as we followed our new

constitutional responsibilities.

We have begun to develop some of the prescribed

Council objectives from the constitution and will

continue to make the best contribution we can through

our monthly meetings.

We have also built on the initial understanding of

The Way Forward with our Listen and Connect tours.

Listen and Connect tours

The Conference Council embarked on an ambitious program

of Listen and Connect tours conducted over five months in

seven regions. We asked our churches what they needed

from Conference Council to assist them to fulfil their local

church purpose. We were aware that the churches had

lost some trust in the Conference Council structure and

we wanted to restore an open, two-way dialogue and to

identify common aims and concerns.

We engaged with over 200 ministers and church leaders

from 86 per cent of our churches. We also interviewed 28

male and female church leaders in one-on-one, face-to-face

interviews. We received written responses from a number

of church leaders unable to be represented at the Listen and

Connect events. All responses from the written replies and

the events have been compiled and evaluated.

Six major themes emerged as common lines of response

from this dialogue. They are: Leadership, Discipleship,

Evangelism, Children and Youth, Identity and Caring

Ministries. These themes, together with recommended

strategies to address them, have been approved by the

Council and submitted to the Board.

Statewide day of prayer

Council approved a day of prayer to be held on the

28 August 2010 for the renewal of our state conference.

All of our Queensland churches have been called on to

undertake 12 hours of prayer in their local church.

Indigenous ministry matters

Council assessed the needs of our Australian indigenous

and Torres Strait Islanders ministries and undertook a

number of initiatives to ensure continued strength in this

important area.

In the light of research on the relationship between the

former Federal Board and the earlier Queensland Aboriginal

and Islander Christian Fellowship (AICF), Council moved a

vote of confidence in the long standing Australian Churches

of Christ Indigenous Ministries’ (ACCIM) Executive Director

Avon Moyle and the present ACCIM. We validated the

relationship between ACCIM and the AICF and endorsed

their continued work.

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We hosted a forum called by the Council of Churches of

Christ in Australia, which provided an opportunity for

discussion and fellowship between the leadership of

ACCIM and our state AICF representatives. We affirmed

the extensive statement on indigenous issues accepted

by the Federal Conference of 1990.

After careful research, Council cancelled the debt from the

sale of the Mount Isa church property to AICF and refunded

the $28,500 previously paid. This decision has been

referred to the Board for implementation.

Unified leadership

After prayer and due consideration of the needs of

the restructured organisation, Council appointed the

Council Chair, Deputy Chair, and seven Board members

and ex-officios. We also approved the appointment of

the General Secretary and the pivotal appointment of

our Executive Director.

We are confident this team will bring unified leadership and

will take Churches of Christ in Queensland into a new era of

cooperation and progress.

We have overcome the ‘silo’ mentality of the past and we

are already seeing evidence of a united approach from the

Council, Board, Executive Team and staff. The quality of the

leadership given by the Executive Director has contributed

greatly to this change.

The Chair and Deputy Chair of Council met with the Chair

and Deputy Chair of the Board and the Executive Director,

Dean Phelan, to consider the protocols of our structure and

its operations. The meeting acknowledged the very strong

working relationship that has been established between

the two main bodies of Council and Board, and the solid

trust that is developing.

Some of the future considerations for Council have arisen

through the dialogue at that meeting.

Considerations for the future

Council must now develop a Strategy and Vision statement

and will consider a number of matters for the future

development of our affiliated churches. We will also

continue to explore how the Executive Team and

divisions will operate under the direction of our Board.

Other priorities for the future include:

• keeping the Listen and Connect recommendations

moving forward. Some actions will be ongoing for

many years, under the care of the Board

• church planting. We will consider how this should be

carried out, what style is required and how the churches

will be initiated and funded

• considering the issue of land banking and what steps

need to be taken for the future development of facilities

under the care division. We must plan for the expansion

of churches, especially in residential growth areas

• developing ministry and leadership

• training in evangelism. The various forms of church

and personal methods need to be encouraged

• preparing professional church leaders. Ministry training,

ordination and approval require classification.

We also need to carefully consider and supervise

the recruitment, management and training of our

church leaders

• establishing career path and succession policies

for ministry and leadership

• further developing the Professional Standards

Unit policy and personnel

• gathering and evaluating statistics, and evaluating

all areas of ministry

• considering the best methods of communication across

our conference churches, committees and divisions

• recruiting personnel for future Council and Board

membership and sub-committees

• creating opportunities for local churches to participate

in community leadership development and social action

• encouraging local churches in the Aboriginal and

Islander Christian Fellowship, and undertaking Global

Mission Partners responsibilities at local, state, national

and international levels

• developing ministry in child and youth age groups

throughout our churches

• establishing a systemic review of performance for

each segment of our conference

• considering appropriate growth and expansion of our

divisions and churches.

As a Council we thank God for the opportunity to serve

our conference and appreciate the prayerful support of

our membership.

Bruce Armstrong

Conference Council Chair

Churches of Christ in Queensland Annual Report 201012

BOARD REPORT

The new Churches of Christ in Queensland Board has had a busy and satisfying six months since its inception in January 2010, overseeing

support to the churches and management of our care services to create a stronger, more cooperative organisation that can build on its diverse experience and on networks that cover many parts of Queensland.

I am honoured to lead the Board as its Chair and I praise

God that provided such a talented team to work with

and is giving the Board sufficient wisdom to guide us

through a wide range of complex, high priority issues.

Most of our current Board members were also members

of previous agency boards, which ensures both

continuity of operations and preservation of the wealth

of organisational knowledge. Each current Board member

is also active in Christian service at their respective

churches as well as bringing relevant professional skills

to their significant Board responsibilities. (See page 6 for

a list of Board members.)

The Board is a body of active Christians appointed by,

and accountable to, the Churches of Christ in Queensland

Conference Council, and is responsible for managing the

governance and strategic business of our mission. One of

the Board’s first major tasks was the implementation of

a new organisation structure which included the

appointment of an Executive Director.

In February 2010 the Board appointed, with Conference

Council approval, Dean Phelan, a very talented and

experienced man of God, to the Executive Director position.

Similar to other large corporate organisations, the Board

is not a “hands on” team of workers, so it relies on the

Executive Director and his executive team to achieve the

direction, strategy, standards and due diligence required

by the Board.

The Board is responsible, through its divisional structure,

for management of the organisation’s finance and

investment business including Centenary Development

Foundation, mission and ministry through Church

Equipping, Churches of Christ Care, Asset Management,

and Property Development.

Within these areas of service the main challenges are

the achievement of efficient business operations,

excellent customer service, enhanced connection with

the churches, and increasing focus on missional purpose.

Churches of Christ in Queensland has over 70 member

churches with almost 7,000 attendees, more than 3600

staff and volunteers, and supports around 35,000 people

through our care services each year. These figures give an

indication of the business and ministry challenges and the

missional opportunities we have through our movement in

this state. The Board is actively endeavouring to respond,

by the grace of God, to these demands.

Introducing the new structure involved reviewing existing

divisional operations, developing strategies for bringing

together the operations of all previous agency boards and

developing the Board Committee structures to underpin

future activities. New policies and updated reporting

structures were also part of the change.

The management of organisational change is always very

difficult and relies on each person adjusting in some way

to the new arrangements. I am thankful for the cooperation,

helpfulness and willingness of the staff who helped to

make the transition as smooth as possible. I especially

acknowledge the very significant professional input into

management by the former Acting Executive Director of

Churches of Christ Care, Peter Cranna; former Transition

Coordinator, David Swain; and Geoff Risson, formerly

the Acting Executive President in the old structure, who

carried a huge weight of responsibility during the months

leading up to the establishment of an Executive Director

for Churches of Christ in Queensland. I also acknowledge,

with great appreciation, the excellent, energetic and

professional initiative that our new Executive Director,

Dean Phelan, is putting into the many service streams and

ministry activities of the Churches of Christ in Queensland.

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I am pleased to report that the organisational change

has been successfully established and that staff have

responded very positively, working to identify ways in

which they can contribute to the combined mission.

The efficiencies resulting from the new committees

reporting to the Board are very satisfying.

Inspired by Christ’s example

Our monthly Board meetings begin with a time of

devotion, led by a Church of Christ minister who is invited

to be the Board’s chaplain for that month. This time of

reflection reminds us of our responsibility to be guided

by Christian values in all of our decisions and helps us to

keep focused on serving our Lord Jesus Christ, particularly

throughout Queensland.

The closer association of churches and community care

services which is developing under our new structure will

also ensure that Christ’s compassionate example will be

an even stronger inspiration in everything we do, and that

a greater depth of spiritual care will be more easily available

to those who wish to receive the gift of His love.

While our mission is Christ’s work, we are also aware of

the expectations of the largely secular society in which we

live and serve. We must continue to embrace the highest

standards of professionalism as part of our duty and our

commitment to extend the very best care achievable to

those in need.

Overseeing growth

Overseeing the management of significant capital works

that are providing increased infrastructure for our

community care services is an important part of the

Board’s responsibilities. The provision of professional

advice to churches on property management and

development matters is another important area of

the Board’s involvement. We are grateful for these

opportunities to serve more Queenslanders and to

increase the opportunity and effectiveness of our mission.

We see it as our duty to get the best community value

from all income, donations and grants and we present

this annual report as part of our accountability to the

churches, Conference Council, government and other

key stakeholders.

This time of growth and change is presenting both

challenges and opportunities for Churches of Christ in

Queensland, and we seek God’s guidance in our decisions

so that we may continue to increase our effectiveness

in supporting those who need physical, emotional and

spiritual care, and most importantly, show the light of

our Lord Jesus in us and in all that we do.

Our active role

Board members take an active role in visiting churches

and facilities both to support staff and to build a genuine

understanding of the daily realities the organisation faces.

We have visited ten churches and care facilities in the first

six months of the Board’s inception. During these visits,

we are always inspired by the work of the churches and our

care services.

Thanks to our staff

The Board relies on the professional services provided by

the Executive Team and their support staff. We particularly

appreciate the very demanding work undertaken by many

staff in the organisation during the transitional changes to

the new organisation structure; and we are always grateful

for the ongoing provision of quality information to underpin

the Board’s decisions.

One of the most inspiring aspects of being part of the Board

is receiving reports that highlight the great work our staff

and volunteers are doing.

Earlier in the year, we were delighted to hear of the

wonderful effort by all those involved with the evacuation

of our residents from Warrawee Aged Care Services in

St George during the highest ever recorded flooding in

the town. It was heart-warming to receive reports of the

residents’ appreciation and their acknowledgement of

the loving care they received.

Whether in extreme circumstances such as this or in the

care that staff and volunteers bring to their work every

day, we are blessed to have such a diligent and dedicated

professional team.

Our united future

The Board will continue to oversee the management of all

aspects of the new organisation structure, with a major

emphasis on delivering a high level of support to our

member churches.

There are a number of church building projects under way

that will significantly contribute to the growth of our church

and, most importantly, will enable us to extend our mission

and reach more people with the message of Christ and the

hope this can bring to their lives.

We will appraise the operation of Australian College

of Ministries with a view to investing appropriate

resources to support our churches, especially in the

area of leadership development.

We will continue to extend and improve all areas of

our operation and service delivery and give our

full commitment to expanding our community care

services, including the welcome growth in affordable

housing projects.

The Churches of Christ in Queensland Board has a

significant responsibility to many stakeholders and we ask

for your prayers that we may perform our duties in ways

that best serve the people of Queensland and the wider

community touched by our Christian mission.

Alan Sims

Board Chair

Churches of Christ in Queensland Annual Report 201014

EXECUTIVE DIRECTOR’S REPORT

I am privileged and pleased to have taken on the role of Executive Director at this exciting time in the history of Churches of Christ in Queensland.

Our roots

I would like to begin this report by focusing on who we are,

and then highlight some of what we have achieved – for

who we are and what we stand for, must always remain

at the centre of everything we do.

We name ourselves Churches “of Christ”. I highlight

the words “of Christ” because we often run the words

“Churches of Christ” together or shorten them to CofC,

and they subliminally become a thing, rather than an

intent i.e. that we exist to be Churches “of Christ”.

Like others, I have much reflected on what it actually

means to be a Church “of Christ”. For me, it is where two

or more people gather together regularly to focus on Jesus,

intentionally seeking to model their lives on and become

like him; and where a culture of love and forgiveness

is evident.

Intentionally following Jesus means intentionally following

his teachings and life example as described in the

New Testament. Jesus’ life example was one of prayer,

deep love, teaching and holistic healing. Jesus said:

“‘Love the Lord your God with all your heart and with

all your soul and with all your mind’. This is the first

and greatest commandment. And the second is like it:

‘Love your neighbour as yourself’. All the Law and the

Prophets hang on these two commandments.”

Matthew 22:37-40. And he asked his followers

to take the message out to all nations.

Of course there is much more we can add to this, but I think

these are the essentials. From the beginning, Churches

of Christ has always upheld uncluttered Christianity and

restoring the essentials of the New Testament. Jesus’

teaching is about people and intent. It is not, and never

was, about buildings or the number of members. Don’t get

me wrong, these are important organisational realities and

often critical resources for ministry, but they are secondary

and non-critical to being a Church “of Christ”. I highlight this

because whilst we inevitably report on numbers and new

facilities, they are hopefully out-workings of the reason we

exist – which is to be Churches of Christ in our communities.

Strengths and weaknesses

Since I took over the role of Executive Director in February

2010, I have had the opportunity to see with fresh eyes the

strengths and weaknesses of our organisation.

As I have travelled around the state I have been deeply

moved by the power of prayer and the presence of God’s

Spirit at a number of our churches – genuine love for one

another, people coming forward in response to God’s call

on their hearts, baptisms, healing, lives touched,

faithfulness and renewed hope. I have been similarly

moved by the depth of commitment within many of our

care services. Through our staff and volunteers I really

have witnessed God’s unconditional love in action.

Within Churches of Christ Care we have been given

increased funding by the government to provide further

child protection services, affordable housing and aged

care services. A healthy budget has been set for the next

12 months’ work. Our care facilities and churches have

begun to talk with each other again and to explore mission

possibilities together. The leadership at our state office

is working together as one united, enthusiastic group.

The outcomes from the Council’s Listening & Connect tours

have been well received and the statewide Prayer Vigil is in

August. There is a real beginning of a renewed sense of

purpose and blessing for our work as Churches of

Christ in Queensland.

However, it is just the beginning and we still have much

to do. I have spoken at a number of forums about my

observations of silos that have grown up over past decades.

I have seen examples of fiercely independent churches

working in isolation and making poor decisions that have

cost them and the wider body dearly.

15

I have seen service streams within Churches of Christ

Care working independently of each other and duplicating

resources, churches and care services in the same town not

talking to each other, and examples of churches who have

retreated to within themselves and are no longer looking

out for each other.

The great opportunity is that if we can think and act as

one body, and align and harness all of our resources and

ministries, Churches of Christ in Queensland will have a

major impact on our state.

Many people do not realise how big we really are because

we have been fragmented. The facts are that through our

churches and care ministries we directly interact with over

45,000 Queenslanders and touch a far greater number

through extended families and networks. We are the

largest provider of child protection services in the state,

a major provider of aged care and retirement living services,

and one of the largest providers of social and affordable

housing outside government. In a number of communities

we are in fact the major social service provider and

employer in the town.

My dream is that over the next decade we will become

known for the light that we bring into every community

where we have a presence – whether it is through a child

care centre; the provision of affordable housing; care of

troubled teenagers, ageing loved ones, or those going

through difficult times; or a prayerful and worshipful

community. Wherever Churches of Christ are present,

may we truly live out the meaning of our name and Jesus’

call to be the light of the world.

Growth and sustainability

Having spoken about new beginnings, I would like to

reassure our stakeholders in the broader community

that the things they value about Churches of Christ in

Queensland and Churches of Christ Care are not being

changed. On the contrary, as I have stated above, our

intention is to strengthen and improve our capabilities

and to continue to grow our services.

The past year has been one of significant expansion in

our capacity to care for children, young people, families

and seniors through the range of services we offer. As I

have travelled around the state I have been impressed

by the dedication of our people in these services and by

the construction work that has been creating attractive,

contemporary facilities for residents.

It is also one of the distinctive features of our services

that our staff are committed to best practice in their care

models, combining leading research in areas like complex

behavioural problems in young people or dementia in the

elderly, with their Christian motivation of responding to

each individual with loving care.

A year of achievement

Whilst the 2009/10 year has been one of change, with the

organisational restructure and the ambitious plans for

extending our services, it has also been one of ‘business

as usual’ with our local churches continuing to minister to

their congregations and dedicated care being given to our

residents and clients, day-in and day-out across the state.

Supported by both the federal and state governments, over

$100m in construction has been commenced in extensions

and new facilities for Churches of Christ Care services.

Our Care Housing service opened 70 newly-built properties

and began work on a further 170 properties.

We helped meet the demand for aged care beds in the

metropolitan areas by commissioning 61 additional beds

at Moonah Park Aged Care Services, Mitchelton, bringing

the occupancy capacity there to 92 beds.

The care of children, families and young people also

remained an important focus. Care Pathways significantly

increased its funding and its capacity in fostering and

residential care across a number of regions.

The Church Equipping Division did invaluable work in

building networks, supporting churches and developing

our pastors and future church leaders.

Behind the scenes, our other divisions offered expertise

in all the necessities of a contemporary organisation, from

database development to property management and from

communications and marketing to financial leadership.

Financial performance

As can be seen elsewhere in this report, our finances are in

good shape with a strong financial performance achieved

throughout the year. A financial overview is on page 69.

Thanks and awards

Our Board Chair has thanked directors and staff for their

significant contribution and helpfulness through the

transition period to our new structure. I thank the Board

and Council for the significant time and effort they have

contributed since last November’s historic Annual General

Meeting, and I add my thanks to each member of the

Executive Team for their welcome and support over the past

five months. I thank all of our staff and volunteers who are

the backbone, hands and heart of our organisation every

hour and every day.

I also want to acknowledge and thank Jeanette Evans,

General Manager of our Aged Care Services, and her

management team for the significant achievements made

throughout the year in this major area of our care work.

Jeanette and her team have raised the bar in the provision

of consistent quality care and good financial stewardship.

Churches of Christ in Queensland Annual Report 2009/1016

As always we are very grateful to the many organisations

and people who supported our work. We received

significant government funding and grants for our

services, generous support from corporate sponsors

and philanthropic foundations, and many donations and

bequests from individuals. We thank all those who have

contributed and we will continue to do our best to make

every dollar count in helping those in need.

Reaching further in the future

In 2010/11, we will be working hard to build and consolidate

new bridges between the different parts of the organisation

and to fully realise the potential of our combined knowledge,

networks and resources.

I believe we will all be able to gain new inspiration from

sharing possibilities and reaffirming our common purpose

and support for each other in truly being Churches of Christ.

God’s Spirit moves afresh amongst his people and I really

want our smaller churches to feel encouraged. I want to

encourage every small gathering of Christians within our

movement to see themselves as a Church of Christ, and

for them to encourage others to come together in homes

and cafes to focus on Jesus and model their lives on him.

I want to encourage our larger Churches to grow bigger

and to birth some of these new small gatherings, and

I want to encourage all of our care staff to see themselves

as direct expressions of Jesus’ call to love our neighbour

as ourselves. We came from these roots and we grow

from these roots.

The coming year will be just the first phase of a new era,

which paradoxically will be about going back to our roots

with the best management tools, communication and

technology; refocusing on the essentials of what it means

to be a Church “of Christ”; and changing what we need to so

that people today experience love and acceptance and want

to follow Jesus because it makes sense to them.

As Jesus said, “You are the light of the world. A city on a hill

cannot be hidden. Neither do people light a lamp and put it

under a bowl. Instead they put it on its stand, and it gives

light to everyone in the house. In the same way, let your

light shine before men, that they may see your good deeds

and praise your Father in heaven.” Matthew 5:14-16

I look forward to working with our staff, partners and

stakeholders to do this.

Dean Phelan

Executive Director

Our key achievements 2009/10• We successfully completed a major restructure that

will give us the benefits of a better integrated, better

connected organisation.

• The Conference Council undertook a program of

Listen and Connect tours in seven regions talking

to over 200 ministers and church leaders and developing

new priorities for action. Likewise, the Board has

undertaken a significant amount of church and

divisional service visitations.

• Seventy newly-built affordable housing units were

officially opened at Labrador on the Gold Coast and

Spring Hill in Brisbane.

• Under the Nation Building Economic Stimulus Plan,

Churches of Christ Care was successful in obtaining

approval for six new housing projects providing a total

of 306 units of accommodation at the Gold Coast,

Sunshine Coast, Bribie Island, Ipswich and Brisbane.

• Care Housing obtained approval to manage a further

204 new units of government-owned housing, with up

to 75% of these expected to be available for tenants

by early 2011.

• Care Pathways was successful in securing over

$5 million of funding, which will allow expansion

of fostering and residential services in a number of

regions including south-west Queensland, Townsville

and Mackay.

• Care Pathways received funding for two new residential

facilities for young people in Brisbane and bought

properties in Cannon Hill and Forest Lake.

• Three of Churches of Christ Care’s Early Childhood

Services applied for funding in the 2010 Kindergarten

Pilot Program and all three were successful.

• Warrawee Family Day Care opened a new playgroup

at St George. Attendance has consistently been around

16 mothers and 22 children, including babies.

• Successful external quality reviews were undertaken

in eleven of our Community Aged Care programs

and the services established closer links with

retirement villages.

• We commissioned 61 additional beds at our Moonah

Park Aged Care Services at Mitchelton, bringing the

capacity of this service to 92 beds and helping to meet

the demand for aged care beds in the metropolitan area.

• Our Australian College of Ministries celebrated the

graduation of 10 students with a Master of Arts,

Bachelor of Theology or Diploma of Theology.

• We increased our volunteers from 648 to 740 and set

up a new volunteer program in the Sunshine Coast

Community Care Program.

• Our procurement unit undertook an Aged Care Business

Efficiency Review and introduced improvements that

resulted in cost savings of $400,000.

• A contract has been signed with the Uniting Church

in Australia Property Trust (Q.) for the delivery of the

Certificate IV in Pastoral Care and the Introduction of

Pastoral Care courses, both of which were developed

by our Pastoral Care Training team.

• Over $9,000 was paid from the Staff Contribution

Assistance Scheme to assist staff in times of need.

The Scheme provides urgent financial assistance to

staff, with funds contributed directly and indirectly

by staff.

• We developed of common terms and conditions of

employment for all staff which are being incorporated

in all enterprise agreements. The conditions include

purchased leave, grandparents leave, removal of age

restrictions for employer superannuation and five

weeks annual leave.

• A 10% reduction on turnover of staff was achieved.

• We reviewed of the Governance Management

Application (used for complaints, compliments, internal

audit findings and continuous improvement feedback).

The existing application was updated to address high

priority issues, but further changes will be delivered

through a web version to be released in late 2010.

• We consolidated over 60 Access databases for our

Care Pathways services into one integrated business

application using a SQL Database and Web client

interface. This has facilitated consolidated reporting

and easier visibility of all data.

• Churches of Christ Care’s 2008/09 Annual Report was

recognised with a silver award in the 2010 Australasian

Reporting Awards. The awards recognise organisations

who present accurate, transparent and relevant

information to their stakeholders.

• Our part-time Global Mission Partners’ mobiliser

was appointed in February and visited 10 churches

around Queensland as part of a program for increasing

participation in overseas missions.

• Global Mission Partners also helped to prepare two

short-term mission teams and facilitated a visit by BJ

and Chipo Mpofu from Zimbabwe Churches of Christ.

The Women’s Ministry Team supports a mission project

working in the Klong Toey slum in Bangkok through the

National Women’s Ministry Team.

• Youth Coaching networked with youth pastors

throughout the state, supporting them in the special

demands of their ministry.

17

Churches of Christ in Queensland Annual Report 201018

CONFERENCE SECRETARIAT

The Conference Secretariat is a new unit created in the 2010 restructure to provide support to the Conference Council, the Churches of Christ in Queensland Board, and other ministry areas as requested by the Executive Director.

It also acts as a point of contact for member churches and

supports the Council and Board in the development and

maintenance of constituent documents and governing

policies. The Conference Secretariat offers a wide range of

specialist help and advice and is a single point of reference

for all legal advice required by the organisation. The unit

will help to reduce professional costs and ensure a quick

response to requests for advice.

Following the establishment of this small unit, it was

immediately busy developing relationships with external

specialist legal and advisory services and assisting many

member churches with sourcing advice.

Records management was another focus of the year,

particularly processing records from the previous

Executive President’s office and other historical church

records. The unit also collaborated with the Historical

Committee of the Church (currently based at the Moonah

Park complex at Mitchelton) to plan for future processing

of historical records.

Steve Slade

General Secretary

Conference Council

No. of meetings attended

No. of meetings eligible to attend

Alan Sims1 4 6

Bruce Armstrong 6 6

Greg Runge 6 6

Haydn Sargent 6 6

Judith Pallesen 4 6

Myles Waldron 6 6

Peter McAloney 4 6

Richard Pearce 5 6

Ron Hawkins 4 6

Steve Christian 5 6

Steve Slade 5 6

1 In addition to the 4 meetings attended, at the April and May

Council meetings Alan Sims (Chair of Board) was represented

ex officio by Gerry Weatherall (Deputy Chair of the Board).

Board

No. of meetings attended

No. of meetings eligible to attend

Alan Sims 4 6

Bruce Armstrong 6 6

David Swain2 2 2

Dean Phelan2 4 4

Gerry Weatherall 6 6

Kingsley Read 4 6

Rilla Roberts 5 6

Ross MacMahon 5 5

Steve Slade 6 6

2 Prior to Dean Phelan commencing in the position of Executive

Director in February 2010, David Swain as Churches of Christ in

Queensland Transitional Coordinator was appointed to the Board

in a temporary capacity as Acting Executive Director for Board

meeting purposes alone.

Council/Board Meeting Attendance Record January – June 2010Due to the new governance structures commencing in January 2010, only six months of meetings have been held to

date in our new structure.

19

Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make your paths straight.

Proverbs 3:5-6”“

Churches of Christ in Queensland Annual Report 201020

CHURCH EQUIPPING DIVISION

Church Equipping Division

The 2009/10 year marked a new beginning for the team

that was previously known as the Resource Missional Team

for Churches of Christ in Queensland. However, although

the name has changed in the reorganisation, the team’s

role has substantially remained the same. As the Church

Equipping Division, we continue to resource, empower and

encourage the growth of God’s work through Churches of

Christ in Queensland.

The different units within our division include Pastor to

Pastors, Youth Coaching, Church Resourcing, Women’s

Ministry Team, Global Mission Partners and the Australian

College of Ministries. Through these different functions,

we reach out to support and develop key people in our

church communities with programs designed to suit

their particular needs and challenges. We also liaise

with national Churches of Christ bodies and engage

in broader forums to further the development of our

Christian community.

Highlights and achievements of the year

• We continued to arrange pastors’ and leaders’ retreats,

conferences and one-on-one coaching.

• We provided different levels of consultancy to six

churches. This is a ‘walk alongside’ process promoting

positive outcomes for the future of the local church.

• We organised local leadership training, working with

youth leadership in national conventions, State Youth

Games and one-on-one mentoring of youth pastors.

• Our Women’s Ministry Team supported a number of

women’s events where women connected and shared

experiences. These events included:

— Darling Downs Retreat

— Bribie Island ‘Girls Getaway’

— Dalby Rally Day

— Maryborough Rally Day.

• Women’s Ministry appointed a new editor for the

monthly newsletter ConXion, which reaches

at least 3000 women in our churches and beyond.

• As a result of the restructure, grants to churches,

which were previously administered by the Centenary

Development Foundation, the Resource Missional Team

and Churches of Christ Care (through ChurchConnect),

merged under Church Resourcing. Church Resourcing

continued to help our churches to meet the material

and spiritual needs of people in the church communities

through information, expertise, people and finances.

• The Australian College of Ministries continued to

offer flexible, practical, mission-focused training that

developed students’ skills, knowledge and personal

formation. Ten students graduated with a Master of Arts,

Bachelor of Theology or Diploma of Theology.

• Around 50 students and leaders attended the Leading

out of Deep Places seminar led by Keith Farmer and

Peter McHugh at HumeRidge Church. Among many

topics, participants were challenged to avoid the

ministry trap of putting performance for God before

relationship with God.

• Our part-time Global Mission Partners’ mobiliser

was appointed in February and visited 10 churches

around Queensland as part of a program for increasing

participation in overseas missions.

• Global Mission Partners also helped to prepare two

short-term mission teams and facilitated a visit by BJ

and Chipo Mpofu from Zimbabwe Churches of Christ.

The Women’s Ministry Team supports a mission project

working in the Klong Toey slum in Bangkok through the

National Women’s Ministry Team.

• Youth Coaching networked with youth pastors

throughout the state, supporting them in the special

demands of their ministry.

• Divisional Director, Geoff Risson, participated in events

organised as part of the ‘200 Years’ celebration of

Churches of Christ, including several forums exploring

‘Why Churches of Christ?’ and a convention with two

other streams of the Restoration Movement in Australia.

21

Challenges

• Pastors face many challenges including increasing

workloads, financial viability, limited resources and the

need to embrace new leadership styles. They also face

the challenges of ministering in the twenty-first century

where most people seem unreceptive to what the church

offers. Our Pastor to Pastors program seeks to help

pastors meet these fundamental challenges of their role.

• Youth pastors are challenged daily by the shifting nature

of youth culture and the high needs of many young

people in the community – these are constant themes

in talking to youth pastors around the state. Our Youth

Coaching is building strong networks with the pastors

and our support for each other will continue to help

improve our responses.

• In women’s ministry there is a challenge of relating to

the different generations appropriately – while we often

consider Generation Y and how best to reach them, it is

also important to focus on Generation X who are moving

to positions of leadership. One of our challenges for the

future is to connect more intimately with Generation X

to share the vision of women’s ministry and to pave the

way for their future.

• Global Mission Partners has limited staff resourcing

and is challenged to build relationships with churches

throughout the state while responding to the needs of

churches that have already been contacted.

“In the midst of our many questions, we rightly

pray, ‘Your kingdom come’. The truth of that is, in

the mystery of God, the kingdom mostly comes in

shapes that we cannot determine or sometimes

even imagine. The Spirit cannot be nailed down or

contained. Amongst the many qualities we need

in our leaders, the most important of all is to be

deeply spiritual.”

Bruce Warwick, Pastor to Pastors program

Looking forward

• Under the new organisational structure, we will continue

to work more closely together to support churches and

to resource them for mission opportunities both within

and beyond their own local communities.

• Church Resourcing will continue to offer grants to:

— supplement wages where churches are

striving to move to a new stage

— support churches wishing to operate

community-based caring projects

— continue existing church programs that were

being assisted under the previous structure.

• In 2011, the Australian College of Ministries will

begin offering a new Diploma in Christian Studies.

This one-year full-time (or three years part-time)

course will allow students to ‘dip their toe’ into the

waters of ministry training. Our hope and prayer is

that this course will inspire and equip them for a

lifetime of lay ministry or encourage them to build

on this Diploma with further study.

• Our work with pastors and youth pastors will continue

to build on supportive relationships and on the special

retreats and events we organise. We will continue to

strengthen our networks and resources to meet the

communities’ challenges.

• Our Women’s Ministry Team will continue to work

passionately with women in the churches and parishes,

offering events and support to fulfil its mission

of ‘Reaching women for Christ and growing women

for Christ’.

Cal & Lyn Muggleton, Geoff & Wendy Charles and Norm Flett catching up at the Refresher.

Steve & Felicity Turner with Executive Director Dean Phelan at the Refresher.

Churches of Christ in Queensland Annual Report 2009/1022

Ministers’ Refresher

The ‘Ministers’ Refresher’ at Hope Island brought together

church leaders from around the state for two-and-a-half

days to share a time of inspiration, prayer and reflection

with their colleagues.

Inspirational speakers encouraged fresh thinking and

ministers were able to make new connections and renew

old friendships for continuing support in their ministry.

The young face of caring

Churches of Christ youth groups are active in many of our

churches and are encouraged to help others as part of their

program of activities.

As one example, the Westside Church youth group holds

a ‘Helping Hand’ night at least once a term. The focus of

these nights is following the example of Jesus in serving

others. Some of the activities the group has been involved

with over the past year have included:

• cooking meals for the church’s meals ministry

• making jewellery to go into gift packs for children

entering foster care

• making up toiletry kits for a ministry that works

with the homeless

• joining with the local residents’ association to plant

trees and clear rubbish

• visiting a local nursing home to chat with the

elderly people

• raising money for charities.

The young people gain a great deal of satisfaction from

helping others and some have continued to volunteer their

time for activities that have inspired them.

In the year ahead, young people from Westside will be part

of the team leaving to undertake mission work at Gambule

on Maewo Island, Vanuatu.

Local missions go a long way to help

In 2009/10, Frank and Sue Sanders from Whitehill Church

of Christ left for Pentecost Island in Vanuatu and began

their mission work by participating in the Vanuatu Churches

of Christ Conference.

As the year drew to a close, a combined team from

Gladstone, Westside, Fernvale and Withcott prepared for

their July departure to Gambule, Maewo Island, Vanuatu

where they will be taking part in a variety of ministries,

including teaching English at the high school, making music

and leading prayer.

A short time later, a work party headed by Allan Cox, will

be heading to Londua School on Ambae Island, Vanuatu.

They will be continuing the work of bringing the school into

better repair.

Geoff Risson

Director Church Equipping

Amy and Eloise from the Westside youth group enjoy the regular Helping Hands nights.

Sue and Frank Sanders’ (right) mission to Vanuatu will support local communities.

With the help of some local friends, Frank and Sue’s island-style house was built.

23

CHURCHES UPDATE

The individual churches in the Churches of Christ in Queensland family cover a wide variety of areas and undertake a far-reaching program of work in Queensland and overseas.

The following stories give news of the churches and

an insight into the diversity of Christian service and

the mission activities they supported in 2009/10.

New church for Southport

Following plans by the Queensland State Government

to demolish the Southport Church of Christ and build a

hospital on the site, the government agreed to build a new

church at another location.

The dynamic local Board of Management has been ‘eating,

breathing and sleeping’ plans for the new church during

the latter half of 2009/10. The prayers of many are being

answered with the development of a purpose-built home

to meet the needs of the local church family.

Leaders from Southport Church of Christ with Bruce Armstrong at the construction site of their new church.

A recent outing with international students from Ann Street Church of Christ.

Contemporary Christianity in the city

Brisbane city’s Ann Street Church has a history stretching

back to 1883. While the gospel message is unchanged,

the church has been finding innovative and relevant ways

to deliver the gospel in a 21st century urban context.

Today, a large proportion of Ann Street’s parishioners

are international students, living far away from their

families and dealing with all the challenges of being alone

in a place where they experience language and cultural

barriers. The homeless people of the city too are part

of the diverse congregation.

The church’s community barbeques and outings bring

together a wide range of ages, cultures, nationalities

and backgrounds as part of the Christian family.

An interactive church website (www.430AnnStreet.com)

and a Facebook page provide a relevant way for young

people and international students to connect with a wider

Christian network. An activity advertised online attracted

42 people, the great majority of whom had never entered

the church building before.

Technology also helps transcend the language barrier with

people from different cultures worshipping together helped

by bible verses and songs in different languages projected

on a screen.

Churches of Christ in Queensland Annual Report 2009/1024

Helping hands in Zimbabwe

Bafundi James (BJ) Mpofu is a full-time minister in Churches

of Christ Zimbabwe and was the 2008 President of the

World Convention of Churches of Christ. Together with his

wife Chipo, he has many roles in developing the Christian

mission and helping the needy in his homeland.

He is supported by the Churches of Christ in Australia and

through this connection, Churches of Christ in Queensland

has been actively involved in sending church ambassadors

to Zimbabwe and giving financial aid for a number of

worthwhile projects.

A home for AIDS orphans

The Khayelihle Children’s Village is home to 88 orphans

of the AIDS epidemic. House parents care for these children

in houses built by Australians and the village is now

signing up Australian sponsors for the children. For just

$32 sponsorship a month, the village brings new hope

to a young life.

The village also has a Community Orphan Care program

helping support 108 orphans who are living with an older

sibling or grandparents in the surrounding township.

Much of the food for the project comes from the village’s

farm, fruit trees and vegetable gardens.

Motorbikes for pastors

A delegation from Churches of Christ in Queensland visited

Churches of Christ churches in the cities of Bulawayo,

Gweru and Zvishavane and provided training for around

80 elders and pastors.

Some of the pastors are responsible for up to six or seven

churches spread across a broad rural region; Australian

churches have provided them with 22 trail bikes to make

their work easier.

Wells for all

Churches of Christ in Queensland also supports the

Showers of Blessing Trust in Zimbabwe, which provides

communities with clean water. This is not a ‘cargo cult’

project – ‘come to our church and we’ll give you a well’

– but a gift to help people build or rebuild their

communities, whether they are churchgoers or not.

There are now 35 wells serving the needs of thousands

and making it possible to sustain family life, grow

vegetables, provide for animals and even make bricks

to sell. For each well, the Australian community raises

$4000 and the community in Zimbabwe works to prepare

the site for professional drilling.

Love to Samoa

Each year Camp Hill Church of Christ (south Brisbane)

undertakes a mission to support a particular need.

In 2009/10, several Samoan families in the congregation

were personally affected by the Samoan tsunami and the

church embraced the Samoan cause as its annual mission.

It challenged the congregation to fill four shipping boxes

with food, clothing, toys and kitchenware for Samoa.

Other churches, sponsors and the local community were

invited to join the appeal. Redcliffe Church of Christ and

Greenslopes Baptist Church both sent a couple of carloads

of clothes and Mansfield State High sent a ute full; the local

Sikh community gave $1500 worth of rice, flour and sugar;

Smiths Crisps sent potato chips and Kmart Capalaba gave

gift vouchers to buy underwear.

In the end, the contributions did not just fill four boxes

but packed a 20-foot shipping container. In addition,

the thanksgiving offering raised a little over $10,000

for Samoa.

In February, a plumber from Camp Hill and a carpenter

from Redcliffe were sent to Samoa to work with Habitat

for Humanity to assist in building traditional Samoan

homes. The Camp Hill and Redcliffe churches, friends

and families contributed to the costs of sending these

men who were commissioned in prayer before they left.

During the whole campaign the catch cry was ‘Vi-i-a vi-i-a

le‘tua’, which means ‘Glory, glory Lord’.

Iris Armstrong (centre) meeting Chipo and BJ Mpofu in Zimbabwe.Pastor Tenisi and his wife and some of the local children from Samoa with the container sent from Camp Hill Church of Christ.

25

From Roma to Rwanda

The Roma Church of Christ has been partnering with

Pastor Muhoza Lewi of Rwanda for a number of years,

raising funds to help many of the orphans under his

and God’s care.

Just before Christmas 2009, the church sent money for a

special Christmas meal. The photos they sent show Pastor

Muhoza giving thanks for the food and the children enjoying

their festive food and drink.

Westside community service

Following the inspiration of Rick Warren’s book 40 Days

of Community, Westside Church of Christ (west Brisbane)

undertook a number of working bees in support of the

local community.

An approach from the Jamboree Heights Residents’

Association to use the church building as a meeting place

coincided with the church studying ‘40 Days’ and was the

beginning of a productive partnership. In conjunction with

the Residents’ Association, church members helped clear

a huge nature strip of rubbish and replant it. The church’s

Youth Group also volunteered their time.

Barambah Shed Men

In April, the Barambah Shed Men met at Robert Birch’s

shed at Moondooner to see Robert’s olive farm and to

hear Robert give an informative (and humorous) talk on

growing olives. It was a perfect night for a BBQ, and the

men enjoyed sitting outside, swapping a few yarns and

listening to the speakers.

The guest speaker was Des Limkin, who spent six years at

Murgon as a Baptist minister. Des recounted the influence

God has had on his life, and how he changed from a typical

young bloke chasing ‘chicks’, drinking and indulging in a bit

of gambling, to a man who eventually felt that he could do

more for people as a pastor.

Des emphasised the importance of relationships and talked

about male suicide, one of the biggest causes of death in

Australia, and the sources of help available.

Order of Australia for Youth Minister

Ross Savill, a youth minister at HumeRidge Church of Christ,

was awarded an Order of Australia medal, recognising his

outstanding community service. The award was presented

in May by the Queensland Governor, Her Excellency

Ms Penelope Wensley AO.

Congratulations Ross.

Celebrating 125 years at Ma Ma Creek

On 15th and 16th May, Ma Ma Creek Church of Christ

celebrated its 125th anniversary. A number of past members

attended, including Daryll Telfer who was the minister there

for over 30 years.

Executive Director Dean Phelan and Director of Church

Equipping Geoff Risson joined the Ma Ma Creek fellowship

to celebrate the anniversary.

Visit to Army barracks

The Executive Director Dean Phelan and Director of Church

Equipping Geoff Risson visited Brisbane’s Enoggera Army

Barracks, which houses over 3000 personnel including

many serving in Afghanistan.

During their time there, they met with two Churches

of Christ pastors who are also defence force chaplains.

Hayden Parsons is a part-time chaplain and also pastor at

Warner Community Church of Christ. Cameron West is a

part-time chaplain and has been seconded to Arana Hills

Church of Christ as an associate pastor.

The Ma Ma Creek Church of Christ congregation celebrate their 125th anniversary.

Haydn Parsons, Cameron West, Dean Phelan, Graham Beattie from Lifeline, Simon Ward from Arana Hills Church, and Geoff Risson at the Enoggera Army Barracks.

Ross Savill receiving his award from Her Excellency Ms Penelope Wensley.

Churches of Christ in Queensland Annual Report 2009/1026

What good is it, my brothers, if a man claims to have faith but has no deeds? Can such faith save him? Suppose a brother or sister is without clothes and daily food. If one of you says to him, “Go, I wish you well; keep warm and well fed,” but does nothing about his physical needs, what good is it? In the same way, faith by itself, if it is not accompanied by action, is dead.

James 2:14-17 ”“

27

CHURCHES OF CHRIST CARE DIVISION

Churches of Christ Care is in its 80th year of being a part of the Queensland community. Over this time we have consistently provided a high standard of service and support to children, young people, families and older people in need of care. Our ability to provide a high level of care for such a long period of time is largely owing to our ability to grow and change in response to community needs.

Changes to structure and improving services

Since January this year Churches of Christ in Queensland

and Churches of Christ Care have been operating

under a new constitution. This, and a broader desire for

improved management and communication, has resulted

in the re-design of our organisational structures and

management roles.

Prior to this restructure, Churches of Christ in Queensland

had multiple Boards, one executive president, three

executive directors (including the Executive Director of

Churches of Christ Care), and a number of division directors.

Now the organisation has one Board, one executive director

(over the whole organisation) and five divisions/division

directors (including Churches of Christ Care).

The new structure, better lines of communication and

reporting, and improved relationships between local

churches and caring services, will assist Churches of Christ

Care to greater meet the needs of communities across the

state. Other changes such as embedding human resources

into direct care service groups will also result in better

support for staff.

Caring across the life continuum

Churches of Christ Care is one of the most complex social

services organisations in the country, caring for over 27,000

children, young people, families, and older people annually.

The age difference between our youngest and oldest client

is over 100 years, and we support people in need at various

points of their life journey. To greater reflect the specialist

focus of each of our programs and more logically present

our care continuum, in March 2010 we altered the divisional

structure to reflect the following service groups:

• Child, Youth and Family Care

• Care Housing

• Retirement Living

• Aged Care.

Each of the above is represented by a general manager.

A renewed focus on community

Over the past 12 months Churches of Christ Care has

been approached by a number of organisations, including

local councils, requesting assistance in running their

care services. We have also seen an ongoing increase in

government funding and support to meet community needs.

For us this has engendered a great vote of confidence in our

ethos, service approach, staff and volunteers.

While we believe that we currently provide a high level

of care to clients and their communities, over the next

12 months we will be focusing on how we can engage

with local communities more holistically. We will look

beyond the existing services we may have in a given town

or area, and consider introducing other caring services or

programs within our area of competence, or support other

organisations who may have more appropriate skills or

capacity. We will particularly work much more closely

with local Churches of Christ to meet community needs

where possible.

Churches of Christ in Queensland Annual Report 2009/1028

Growth across all programs

The next 12 months will see substantial growth across

many of our program areas, for example:

• New housing stock will start to come on line in response

to Nation Building Initiative funding from the federal

government and supported by the state government.

Overall we have been granted $85million to build

306 social and affordable housing units.

• We expect to take over the management of an additional

300–400 social and affordable housing units for the

state government and other organisations.

• Overall, it is projected that Care Housing will increase

in size by over 100% in the next 12 months.

• Our Care Pathways (child protection) program is

projected to increase in size by over 20% in the next

12 months through expansion in the size/caseload

of funded programs and funding for new programs/

services.

• Our aged care program is projected to increase in size

by over 20% in the next 12 months through taking over

management/ownership of other aged care providers,

construction of new beds, and increasing the size and

scope of our community aged care operations.

• Eighteen new retirement living units will be constructed

at Sanctuary Park at Nambour and construction of eight

additional units will commence at Moonah Park Aged

Care Services at Mitchelton, with potential to explore

further management rights with other organisations.

• The completion of an expanded Raceview Community

Early Childhood Centre, will increase our capacity to

75 places from a current 46 places.

• We will expand our early childhood services in

St George in response to community need.

• We will partner with councils and other community

organisations to take over their early childhood

operations (long day care and family day care)

in their towns.

Increased client needs

Across all of our program areas we are seeing increased

complexity in client need. This is particularly evident in

Care Pathways (child protection) residential programs,

as well as residential aged care. We are caring for an

increasing number of young people with extreme and at

times violent behaviours, combined with developmental,

psychological or psychiatric conditions. Likewise our

residential aged care clients are presenting with increased

cognitive impairment and/or greater need for physical or

technical nursing care.

While we have had a long tradition in investing in our staff,

our focus increasingly will be on recruiting and developing

resilient staff, who have the capacity to meet the changing

needs of our clients.

Increasingly, our clients will also benefit from the

dedication and steadfastness of our pastoral and general

volunteers. Over the years we have seen numerous

examples of where our volunteers have been invaluable

in providing another dimension of caring. In the next

12 months we will explore ways of introducing volunteers

into our Care Pathways (especially residential) programs.

Thanks

On behalf of Churches of Christ in Queensland I would

like to thank our government and community partners

and commercial supporters for their confidence and

support. Many thanks also to our volunteers and staff

for their commitment, and the sacrifice they often make

to ensure their client receives the best care possible.

Through the dedication, support and teamwork of many,

we have been able to ensure that there is more light in

the lives of over 27,000 Queenslanders, their families

and communities, in 2009/10.

David Swain

Director Churches of Christ Care

The recent opening of a new office for Care Pathways in Yatala will help support the continued growth of the service in the future.

The completion of a number of affordable housing projects, like this one at Labrador, will see the continued growth of our Care Housing area.

29

Summary of statistics

Number of Churches of Christ Care services, including internal support services 137

Number of clients in Churches of Christ Care services 27802

Number of foster/kinship carers 667

Number of family day care and in-home carers 276

Number of housing places 583

Number of staff 2907

Number of volunteers 740

Government subsidies received $86,855,478

Five year summary of key statistics 2009/10 2008/09 2007/08 2006/07 2005/06

Number of clients 27802 22316 20782 29549 28211

Number of staff 2907 2379 2038 1974 2217

Number of volunteers 740 648 478 321 378

Government subsidies $86,855,478 $82,418,286 $65,939,863 $63,663,947 $56,390,249

* Change of definition of ‘client’ in 2007/08 – previously included services in community – actual numbers of clients have continued to increase year

on year.

Service area summaryEarly

childhoodChild

protection HousingRetirement

livingCommunity

aged CareResidential

aged Care

Residents/clients receiving care

4227 2724 17161 696 1045 1949

Churches of Christ in Qld recognises the significant support and contribution of the Australian Federal Government,

Queensland State Government and local councils. Without the invaluable support and fiscal contribution provided by these

organisations, Churches of Christ Care would not be in a position to continue to provide and augment its essential services

to a growing number of individuals and communities in need throughout urban, rural and remote Queensland.

The Australian Federal Government

Department of Health and Ageing

Department of Families, Community Services

and Indigenous Affairs

The Queensland State Government

Department of Communities (Child Safety Services)

Department of Communities

(Housing and Homelessness Services)

Department of Employment,

Economic Development and Innovation

Disability Services Queensland

Home and Community Care Resource Unit

Local councils

Gold Coast City Council

Paroo Shire Council

Balonne Shire Council

Brisbane City Council

Bundaberg Regional Council

Local committees

Barcoo Living Advisory Committee

Warrawee Consultative Committee

Churches of Christ in Queensland Annual Report 2009/1030

Child, Youth and Family CareDuring the past year our early childhood services,

Care Pathways and Pathways Options programs combined

to make a new operational service group under Child,

Youth and Family Care. This change builds on knowledge-

sharing and operational similarities to maximise benefits

for clients and to make the most effective use of resources.

Early childhoodChurches of Christ Care provides a diverse range of early

childhood services across Queensland. Our services

incorporate a range of options including traditional centre-

based care, care provided in family homes, a mobile service

and a family support hub. We help families in many diverse

communities, including rural and remote areas.

All of Churches of Christ Care’s early childhood services

are community-based and focus on supporting children

to learn through play. Children are encouraged to explore,

solve problems and meet challenges through hands-on

experiences. Our programs are individualised and family

involvement is warmly welcomed.

Highlights of the year

• Early in 2010, Maryborough Family Care Services

(which consists of Maryborough Family Day Care,

In-Home Child Care Wide Bay and the Family Support

Service) moved into the renovated Frank Gilson House.

Frank Gilson House was Churches of Christ Care’s first

group home in 1970 and has housed a variety of services

since that time.

• Staff at Hervey Bay Family Day Care and Care Pathways

Maryborough moved into shared premises, including

a training room, at Tavistock Street in Hervey Bay.

This will provide increased opportunities to share

training and professional development courses but,

most importantly, will enable Churches of Christ Care to

extend early intervention work to more children at risk in

this community.

• Renovations were completed at Kallangur Community

Early Childhood Centre increasing the service’s licensed

capacity from 60 to 75. Feedback has been very positive.

• The floods in the St George region earlier this year

were a challenge for the whole community. Churches of

Christ Care’s early childhood services staff place clients’

needs before their own, working for many hours to make

the centre safe from water damage, and travelling to

St George Airport to help aged care staff to evacuate

clients from Warrawee Aged Care Services. Staff also

spent time monitoring and reporting water levels at

Warrawee and taking photos to reassure evacuated

residents that their homes were safe, until the time they

could return.

Our key achievements

• Our early childhood services continued to excel in

providing high quality care and education for children.

Every service that undertook the validation process for

the National Childcare Accreditation System achieved

‘High Quality’ which is the highest rating.

• Licensing was successfully completed at eight services.

• Three of Churches of Christ Care’s early childhood

services applied for funding in the 2010 Kindergarten

Pilot Program and all three were successful. Less than

100 opportunities were offered statewide to undertake

the first phase of this state government program.

Our success is a strong validation of the quality of the

programs offered in these services. North Buderim

Early Childhood Centre and Raceview Community

Early Childhood Centre started their Pilot Program

in March 2010.

• Warrawee Family Day Care actively promoted

a new playgroup to the community at St George.

Attendance has consistently been around 16 mothers

and 22 children, including babies. This playgroup

provides much-needed support to new parents who

have not previously had a similar facility in the town.

• Centenary Family Day Care, Raceview Community Early

Childhood Centre and Maryborough Family Day Care

have all been accepted to participate in a year-long

research project for Action Research, a program initiated

by Gowrie Queensland (a non-profit, early childhood

organisation and a member of the national consortium,

Gowrie Australia). Results will be published in a research

paper by Queensland University of Technology.

The research topics are:

— Encouraging Better Partnerships between

Parents and Educators (Centenary)

— How the Environment Influences Play (Raceview)

— Planning Ways to Enhance Communication within

the Team (Maryborough).

Former Acting Executive Director Peter Cranna and Board Chair Alan Sims at the opening of Maryborough Family Care Services building.

31

Professional development

With staff playing such a vital role in the lives of

children and families, professional development is

a high priority for Churches of Christ Care’s early

childhood services.

Among our professional development initiatives

to ensure staff are kept up-to-date with the latest

industry information and best practice procedures,

we hold a dedicated annual training day for all staff.

Staff participate in a range of workshops to increase

their knowledge and enhance their skills, and

keynote speakers are invited to present.

This year’s topics included infant and toddler

environments, food and its possible effects

on children’s behaviour, menu planning, child

protection and creating beautiful environments

that enrich and inspire the lives of children.

The information from the day is put into practice at

Churches of Christ Care’s early childhood services

and also shared with the families and carers.

Early ChildhoodNumber of

ServicesNumber of

approved places

Number of children who received care

during the yearNumber

of carers

Long Day Care 8 349 1012 96

Family Day Care 6 2313 186

Occasional Care 1 34 188 11

After School Hours and Vacation Care

3 101 191 18

Limited Hours Care 1 21 90 4

In-Home Care 1 278 90

Hub Service 1 111 1

Mobile Service 1 44 2

Total 22 505 4227 408

Our challenges

• In July 2009, the Council of Australian Governments

endorsed the Early Years Learning Framework.

This is the first national curriculum framework for

early childhood services in Australia and has been

accompanied by a major change in the National Quality

Standards. The new standards will also be reflected

in a new quality accreditation process, which will be

implemented from July 2010, becoming fully operational

by January 2012. We are enthusiastic about the

changes and have already started to integrate the

new requirements into our procedures and processes

to ensure our high quality services remain fully aligned

to expectations.

• A significant aspect of the Early Years Learning

Framework is the requirement to employ a university-

trained early childhood teacher for 15 hours a week for

four-year-old children. The recruitment of these teachers

will be particularly challenging in regional areas.

Looking forward

• Early childhood services will continue to grow, with

an extension at Raceview Community Early Childhood

Centre and plans for an extension at St George

Community Early Childhood Centre.

• Early childhood management staff are continuing

discussions with regional councils to take over

management of an early childhood centre and an

out of school hours care service.

• We are looking forward to working more closely with

Care Pathways services wherever possible to increase

the quality and continuity of care for children and young

people. The model currently in its early stages in Hervey

Bay is a first step in this higher level of collaboration.

Maryborough Family Care Services staff at the opening of Frank Gilson House.

Churches of Christ in Queensland Annual Report 2009/1032

Kiah celebrates Disability Action Week

Kiah Occasional Early Childhood Centre often welcomes

students from the local high school for work experience

placements, but during this year’s Disability Action Week,

we welcomed a special work experience student, Robert,

the brother of Danny who attends Kiah. Robert is a student

at Centenary Heights State High School Special Education

Unit, which caters for students who have one or more

Low Incidence Disabilities.

The placement had benefits for all concerned. Kiah staff

were able to learn about the challenges for Robert and were

grateful for the extra pair of hands during a busy week.

Robert had the chance to extend his skills and the children

were delighted to adopt him as a ‘big brother’ for the week.

Kiah also contributed to Disability Action Week through

its involvement with the Albinism Fellowship Australia

National Conference. Donna Wynn coordinated the crèche

for the conference in Brisbane and Kiah staff members

Carlie Zarosinski and Megan Kirkby volunteered their

time as well.

Caring for each other

Churches of Christ Care staff devote themselves to

caring for others but what happens when they need care

themselves? Part of being a Christian organisation is

supporting each other and this story shows just how far

some people will go when they hear of someone in need.

St George Mobile Children’s Service travels over a thousand

kilometres a week to offer playgroup and kindergarten to

families in small, isolated communities. One of the staff

members who operates this service lives in a small town

called Thallon, which was devastated by the floods

this year. Her house was one of the casualties of the

floodwater – her home was so badly damaged that it had

to be demolished and she lost all her belongings. She found

another place to live but had to start from scratch to build

up household items and everything else she needed.

One of her colleagues sent an email out to ask if anyone

could spare anything.

Current Kiah staff Carlie Zarosinski and Megan Kirkby with former “Kiah family” members Zara and Rachel Perry, who attended the Albinism conference.

About the same time, a new van for the mobile service

was due to be delivered to St George. When it arrived on

a Saturday morning, the driver took it straight to the staff

member’s house, led her to the van and opened the doors.

It contained a queen size bed, fridge, washing machine,

dryer, microwave, lounge suite, dining room table and

chairs, towels, sheets, kitchen items right down to cutlery,

crockery, drying rack and more! Thanks to the generosity

of the early childhood services staff and state office staff

at Kenmore, she had just about everything she needed to

get her life back to normal.

The colleague who forwarded the email, that was a catalyst

for it all, says she is very grateful to all those who made this

delivery possible and is proud to work alongside people

who live our mission, vision and values and truly manifest

‘God’s unconditional love in action’.

Kallangur Community Early Childhood Centre

“The lovely environment, wonderful attitude

and caring staff made the transition so easy.

Both children have settled beautifully. We love

the whole ‘feel’ of the centre, the expansive outdoor

areas, the way our children have opportunities

to interact, and all the wonderful staff.

Thank you so much!”

Kallangur Parent

Warrawee Family Day Care Coordinator Pam Kerr with the bus packed full of donations.

Work experience student Robert with Danny and Kyan at Kiah Occasional Early Childhood Centre.

33

Child protection services (Care Pathways)Care Pathways is a leader and responsible partner to

the Department of Communities (Child Safety Services)

in achieving better outcomes for children and young people

at risk; endeavouring to find paths to brighter futures for

these children and young people.

We provide a range of services for children and young

people who are under the care of the Department of

Communities (Child Safety Services) or at risk of being

taken into care. Our services include foster/kinship care,

residential care, semi-independent transition from care,

assessment and intervention, training and foster/kinship

carer assessment.

Highlights of the year

• Training in the Sanctuary Model of Care and its

implementation in Care Pathways services since August

2009 has been a major undertaking. The Sanctuary

Model is a treatment and organisational change model

that is used to create safe and healing environments

for children, families and adults who have experienced

chronic stress and adversity. Approximately 40 Care

Pathways staff and some key partners were trained in

the model by the Sanctuary Andrus Organisation from

New York in

August 2009. Following this, the model was

implemented in all Care Pathways services across

Queensland (for more details see text right).

• In December 2009, Care Pathways demonstrated its

commitment to encouraging world’s best practice

by hosting the visit to Queensland of internationally

acclaimed psychologist, Dr Dan Hughes PhD, an

eminent clinician, attachment specialist and author.

Dr Dan Hughes specialises in the treatment of children

and youth with severe emotional and behavioural

problems and works primarily with children who are

fostered or adopted. Dr Dan Hughes met with staff and

other stakeholders and gave seminars in both Brisbane

and Townsville.

About the Sanctuary Model of Care

The complex issues of young people coming into

care call for a comprehensive and perceptive

approach. Care Pathways has committed to the

Sanctuary Model of Care as a well-researched and

effective model that can help heal the biological,

affective, cognitive, social, and existential wounds

that have been suffered by most children in care.

It is a whole-system approach aimed at creating

an organisational culture and a cohesive context

to promote healing from psychological and

social traumatic experience. It is designed to

develop effective structures and processes and to

encourage effective behaviours from staff, children

and the community as a whole. The model is based

on the understanding that traumatic experience

is so profound because it tends to freeze people

in time, trapping them in a seemingly endless

feedback loop of destructive repetition that can

be passed from one generation to the next via

disruptions in attachment relationships.

Our key achievements

• Care Pathways was successful in the last round

of funding allocations across the south-east and

south-west areas of the state. We were also successful

with funding across the whole Northern Region

(Townsville and Mackay) plus the Sunshine Coast

and Brisbane Region. This amounted to a total of

over $5 million in funding.

• Recruitment of assessors to do fostering assessments

took place across Wide Bay, Brisbane, Townsville and

Mackay. Project work continued in Townsville, Wide Bay,

Brisbane and the Gulf.

• We received funding for two new residential facilities

in Brisbane in late 2009 and have established one in

Cannon Hill and one in Forest Lake. The properties were

purchased by Churches of Christ Care specifically to help

young people in these areas.

• Properties have been secured for the residential

services in Caboolture and North Brisbane.

Care Pathways staff attended training on the new Sanctuary Model of Care.

Internationally acclaimed psychologist Dr Dan Hughes, pictured with Di Chandler, presented seminars to our staff in Brisbane and Townsville.

Churches of Christ in Queensland Annual Report 2009/1034

NB: Funded Services only

Child Protection ServicesNumber of

services/locationsNumber of

places available

Number of clients who received care

during the year

Foster/Kinship Care (general and specialist) 8 860 1964

Connect Care 1 30 41

Assessment and Intervention Services 4 322 235

Semi-Independent Living Program 7 34 46

Residential Services 7 31 102

Options Residential 13 26 49

Options Assessment 1 N/A 287

Total 41 1303 2724

Care Pathways Carers Number of carers

Number of foster carers 554

Number of kinship carers 87

Number of specialist carers 13

Number of connect carers 13

Total 667

Our challenges

• The complexity of needs identified in the young people entering our services continues to be high. This leads to

challenges in continuing to provide the best care and support. Our commitment to the Sanctuary Model of Care is helping

to respond to this need by approaching issues in a way that is amongst world’s best practice.

• Due to our high level of success in grant funding, there has been a sharp increase in recruitment of new staff, particularly

in regional and remote communities. Providing ongoing induction and training for these staff continues to be a high

priority for Child, Youth and Family Care management staff and Workforce Services staff.

• The work on the Care Pathways Information Management System is nearly complete and, if approved, it will be introduced

across all Care Pathways services.

Looking forward

• We will consolidate the new growth in our services and ensure optimum support services for staff.

• Future growth will continue to be assessed on a case-by-case basis before grant funding is applied for.

• We will continue to be proactive in early intervention and seek new opportunities to work side-by-side with our

colleagues in early childhood services to help achieve better outcomes for young children.

35

Bringing out the best in Kyle

Thirteen-year-old Kyle* has been with the Care

Pathways service for two years. When he came

into our care, he was attending primary school

and averaging one suspension per fortnight.

In his NAPLAN test at school in 2009, his results

were in the lowest 2 per cent across the state.

As well as having trouble in the school environment,

Kyle caused considerable property damage at the

Care Pathways service during his early time with us.

Kyle is now attending school every day and

completed school terms this year without being

suspended. He recently sat the NAPLAN test again

and his results have improved so much that he is

now in the 60 per cent average across the state.

In addition to these great results at school, he has

not caused any property damage at the service in

over 12 months.

The changes Kyle has achieved have been

facilitated by the support and consistency of our

committed and caring residential staff, who have

continued to guide his development during his

time with the service. Kyle will continue to be

supported by the residential staff in the near

future and is looking forward to transitioning to

the Semi-Independent Living program, which will

help him to develop the skills he needs to leave care

and live independently.

* Fictional name to protect the young person’s identity

Ryan embraces life

In January 2010 Ryan* was inducted into the Semi

Independent Living (SIL) program. He was rather

reserved and quiet and was engaged in casual work

with irregular hours, which meant initially it was

difficult for our youth worker to build a solid rapport

with him. Although Ryan was quite competent in

living independently, he had poor budgeting skills

and found it difficult to remain financially stable.

In early June 2010, Ryan attended a three-day

Cattle Station Outback Experience Camp, which

was organised by the SIL team. During the camp

experience, Ryan helped the youth workers mentor

two young boys who were also attending the camp.

As a result of this shared time, the youth worker

was able to establish a solid working relationship

with Ryan, and Ryan’s self esteem and confidence

grew enormously. He is now able to communicate

and articulate his needs, and he returned from the

camp with renewed energy and a commitment to

helping mentor other young people in care.

Ryan now has good regular contact with his family

and says ‘life is great’. His budgeting skills have

improved and he has recently acquired private

accommodation and paid two week’s rent in

advance. He has also completed the 100 hours

of driving needed to sit for his driver’s licence and

has successfully completed the SIL Young Person’s

Manual, preparing him to take full control of his life.

* Fictional name to protect the young person’s identity

Churches of Christ in Queensland Annual Report 2009/1036

Housing ServicesChurches of Christ Care provides safe and suitable

accommodation for people in need, including singles,

families and the elderly. Currently we manage over 500

housing properties throughout South East Queensland

through our Care Housing program. Our tenants come from

a variety of backgrounds but all benefit from our support

by finding stable accommodation where they can establish

their independence and build a better future.

Care Housing is one of the largest social housing providers

in Queensland and provides a range of rental housing

options for low income individuals and families who are

routinely discriminated against in the private housing

market, or who are homeless or at risk of becoming

homeless. Our services include crisis housing, transitional

housing, and long-term housing. We also offer affordable

housing based on a discounted market rent model to

assist people, such as key workers, who are unable to

afford accommodation in the private market close to their

employment. Support is also available to help clients with

budgeting and referral to specialist services.

Care Housing also manages Churches of Christ Care’s Home

Assist Secure (HAS) programs. The HAS program aims to

improve the safety, independence and quality of life for

people 60 years and over, and people of any age with a

disability, who wish to remain living in their own homes.

The program provides information, referral and, in some

cases depending on eligibility and need, subsidised

assistance with essential home maintenance, security

and minor home modifications. Churches of Christ Care

operates five HAS programs across Queensland including

the western suburbs of Brisbane, Redcliffe, Gold Coast

North, Warwick and Blackall.

Highlights of the year

• Two official openings were held during the year.

The Premier of Queensland, Ms Anna Bligh, officially

opened the new affordable housing development at

Labrador. The Housing Minister, Ms Karen Struthers

officially opened the new housing development

at Spring Hill. Each project provides 35 units

of accommodation.

• Under the Nation Building Economic Stimulus Plan,

Churches of Christ Care was successful in obtaining

approval for six new housing projects providing a total

of 306 units of accommodation. Building started in

March 2010 on four of these housing development

projects, which will provide a further 170 rental

properties in South East Queensland. All properties will

be allocated to eligible applicants from the One Social

Housing register. These developments include:

— 33 units at Southport on the Gold Coast

— 27 units at Labrador on the Gold Coast

— 44 affordable housing units at Booval in Ipswich

— 66 affordable housing units at Caloundra on the

Sunshine Coast.

• Confirmation was received from the Queensland

Government’s Department of Communities that

Churches of Christ Care has been successful in

obtaining approval to manage a further 204 new units

of government-owned housing, with up to 75% of these

expected to be available for tenants by early 2011.

• Redcliffe HAS was expanded to include a Home and

Community Care (HACC) service. The HACC program

supports eligible older people and younger people with

a disability to be more independent at home and in the

community by assisting with home maintenance in the

Redcliffe and Caboolture areas.

• Queensland Department of Communities approved our

application to take over the management and auspice of

the HACC home maintenance programs at Warwick and

Stanthorpe from Southern Downs Regional Council.

• Behind these facts and figures are the real highlights

of the year and they are the hundreds of additional

families and individuals that we will now be able to

support through the housing we provide and the

services we manage.

Premier Anna Bligh and State Member for Broadwater Peta-Kaye Croft, pictured with two thankful tenants, attended the opening of our Labrador affordable housing units.

37

Care HousingNumber of houses/

places availableNumber of clients

during the year

Affordable Housing Program (including units managed for the Brisbane Housing Company)

299 407

Community Rent Scheme 61 100

Crisis Accommodation Program 23 59 clients and

113 children

Long Term Community Housing Program 31 48

Community Managed Studio Units – Gold Coast/Ipswich/Brisbane 117 131

Care Community Housing 11 13

Short Term Lease Program 28 43

Drug Court Residential Program 13 30

Total 583 944

* The number of clients assisted by Care Housing during the year is difficult to monitor due to the transitional or crisis nature of the programs and has

been gathered from best available data over this period.

Places by program 2009 v 2010

There was a general trend across the services for residential tenancies to be sustained for longer than in the previous financial year.

Key for acronyms

AFH – Affordable Housing

CRS – Community Rent Scheme

CAP – Crisis Accommodation Program

LTCH – Long Term Community Housing

CMSU – Community Managed Studio Units

CCH – Care Community Housing

STL – Short Term Lease

DCRP – Drug Court Residential Program

50

100

150

200

250

300

AFH CRS STLCCHCMSULTCHCAP DCRP

June 09 June 10

Churches of Christ in Queensland Annual Report 2009/1038

Number of offices

Number of clients assisted during the year

Number of services provided in total

Home Assist Secure 5 13,725 24,286*

Home and Community Care Service (see note) 2,492 4,165*

Total 5 16,217 28,451*

* Figures are based on completed jobs. These figures do not include Home and Community Care clients supported by Aged Care.

Note: Does not include Home and Community Care clients supported by aged care.

HAS/HACC total clients and services provided

State Member for Brisbane Central Grace Grace, tenant Christine and Minister for Community Services and Housing Karen Struthers at the opening of the Spring Hill affordable housing complex.

Minister for Community Services and Housing Karen Struthers officially opening the Spring Hill housing complex with Housing General Manager Frances Paterson-Fleider.

5,000

10,000

15,000

20,000

25,000

30,000

HAS/HACC Clients HAS/HACC Services

2008/09

2009/10

39

Our key achievements

• Care Housing has further consolidated its position

as a leader in Queensland’s social housing sector.

This is reflected in the high number of approvals for our

management of new government-owned properties as

well as in our strong ongoing relationship managing

Brisbane Housing Company properties.

• We made significant progress in improving the

robustness of financial management and reporting

across our housing programs. This was achieved

through further refining our policies and procedures

and using our leading housing software system.

• Several pilot projects were conducted offering Care

Housing clients additional support and information

services through our Pastoral Care services. These pilots

were very well received with many clients using the

new services. We now plan to introduce pastoral care

services in a number of our new developments.

Our challenges

• The 36.5% growth in the number of housing units under

Churches of Christ Care’s management portfolio in the

past year has created additional challenges for our

property management team. However these challenges

are well within our capability to meet and our early

planning has reduced their impact considerably.

• One of the outcomes of the increase in housing units

under management is the need to upgrade our existing

database to a new management system. This project has

been provided for in the strategic projects budget and is

due for completion early in 2011.

Looking forward

• Two further housing projects will commence during the

2010/11 financial year, with 87 units at Bribie Island

due for completion early in 2012 and 49 units to be

constructed at Mitchelton. These projects will target

the over 55 age group.

• Collaborations between Care Housing services and

the local Churches of Christ will be strengthened.

• Following the success of the pilot programs, more

Care Housing tenants will be offered access to our

pastoral care team.

• We will continue to explore other tenancy management

opportunities to add to the range of housing options

available for those in housing need.

Repairing life for Maureen*

When Maureen’s husband died, she was left with

considerable debts from medical costs associated

with his illness and could no longer manage her

private rental on a sole income. Rents in her area

were unaffordable but she didn’t want to move

away from her family and support network.

Maureen reluctantly moved in with her adult

children and grandchildren where she slept on

their lounge for over six months. From there,

she took up two jobs as a cleaner to pay her debts

and to minimise the amount of time she was at

home so the family had space to themselves.

When Care Housing was able to offer Maureen an

affordable housing unit, she was overwhelmed with

emotion. Having her own space again in a beautiful

new unit close to her family was beyond her dreams.

She was also able to cut back to one job, which

relieved the physical stress she was suffering,

and now has peace of mind, knowing that

she has long-term, affordable housing.

Care Housing management properties (total)

200

400

600

800

1000

1200

1400

June 08 June 09 June 10 Projected June 11

* Fictional name to protect the client’s identity.

Churches of Christ in Queensland Annual Report 2009/1040

Eleven extra years of independence – and counting

Iris*, who was living alone in her home, first called

Churches of Christ Care’s Home Assist Secure

program eleven years ago. At the time, she related

how she had almost cancelled the appointment for

our field officer to visit and was resigned to moving

into care because she just could not manage her

home on her own any more.

The first round of home maintenance that Home

Assist Secure completed was just the beginning

of an ongoing relationship that has supported Iris

to stay in her own home close to the community

where she has spent a large part of her life.

Iris is now 84 years of age and still living safely and

independently in her own home and the community

she was reluctant to leave. Needless to say, she is

very happy she didn’t cancel that first appointment.

* A fictional name has been used to protect the client’s identity

Thanks to our supporters of Care Housing

Each year Care Housing and our clients are the

beneficiaries of community and corporate generosity.

Often a seemingly small donation can make a huge

difference for someone in need.

Over the past year we have been particularly

grateful to the tele-health provider Tunstall for

donating a security alarm and a 24-hour monitoring

service to one of our older tenants, a 90-year-old

lady, giving her additional safety and security in

her home.

Our fundraising for Christmas food hampers raised

$5,000 and enabled us to deliver much needed

support to families in our housing program.

These gifts make a huge difference to families

on low-income.

This Christmas support is only possible thanks to

the generosity of our supporters who give so freely

to help others who are less fortunate than they are.

To them and to all the people who have contributed

money or goods throughout the year, we say a

sincere ‘thank you’.

One of the grateful families who received a food hamper thanks to our generous supporters.

The new development at Spring Hill provided accommodation for 35 people who were homeless or at risk of homelessness.

41

Retirement LivingChurches of Christ Care’s retirement village operations

provide independent living options to older members

of the community. We operate 13 villages in prime

locations throughout Queensland including on the

Gold and Sunshine Coasts, Bribie Island and in Brisbane,

as well as in regional areas.

Highlights of the year

• We achieved an overall improvement in financial

performance in the past financial year, which was mostly

attributable to improved unit sales compared with sales

in the very challenging financial climate during 2008/09.

• At the annual Bribie Fete residents raised in excess

of $9,000, which will be used on items they have

chosen to enhance their Bribie Island Retirement

Village community.

• Sanctuary Park held their inaugural Art and Craft Day

attracting a range of visitors. It was a huge success and

helped bond our newest retirement living residents into

a warm and supportive group.

Our key achievements

• Sanctuary Park achieved 100% sales of all new units in

Stages 1 and 2. All but one of the 35 units have settled

and we have welcomed many new residents to the

Sanctuary Park community.

• Fassifern Village finalised 100% sales of new units

and all new units were settled during the year.

• We completed the review of the Care Management

System (Operations Manual). This was a major review

of the system that was introduced in 2006. We anticipate

significant improvements and efficiencies to retirement

living operations as a result.

Our challenges

• Our major challenges in the past year were to ensure

sales of vacant new and resale units and to welcome

and integrate all of our new residents.

• We set ourselves the challenge of minimising time

delays between residents moving out of resale units

and new residents moving in. We were successful in

reducing timeframes and streamlining the reinstatement

processes. The scope of works on major reinstatements

has also been revised to ensure our units continue

to meet the needs of our clients with inclusions such

as modern appliances, airconditioning, dishwasher

drawers, and modern kitchens and bathrooms.

Looking forward

• A number of our villages are preparing for external

accreditation and this will be a major focus for the

next 12 months.

• Caring for our customers and finding additional ways to

enhance customer service and satisfaction levels will be

a continued priority.

• We will undertake the final stages of new units at

Sanctuary Park, with the next 18 units scheduled for

construction in the 2010/11 financial year.

• Moonah Park Village will be redeveloped and the

works will include 14 new apartments scheduled

to begin in 2010/11.

Sanctuary Park Retirement Community has sold all Stage 2 villas and will be developing Stage 3 in the coming year.

The inaugural Art and Craft Day at Sanctuary Park was a great success.

Churches of Christ in Queensland Annual Report 2009/1042

Supporting the later lives of much-loved parents

“My parents moved from their home into Nubeena

Retirement Village in January 2002. They both were

(and still are) very independent people. Dad was

an avid gardener with an immaculate lawn but, as

Mum’s eyesight was deteriorating, he found he had

to spend more time working within the home and

could not keep his garden the way he wanted.

They settled well into life in the village. Dad had

his small garden at the front of the unit, which he

tended lovingly, and he still had time to help Mum.

He did the shopping and regularly walked along the

bikeway adjacent to the village. After a while they

started receiving help from the Community Care

Program. Mum particularly benefited from the daily

visits as, unlike Dad, she did not have much social

interaction except with her family. The Community

Care girls would share their family stories with

Mum and Dad, bringing photos of family events.

Even though Mum found it hard to see the photos,

she loved to be included and the visits were very

special to her.

Last year Mum had a fall and spent some time in

hospital. She then moved to Nubeena Nursing

Home in October. Dad was also admitted in

February this year. They are now sharing a room

in the nursing home but retain their independent

spirit and are very happy to be able to spend

their remaining years together. Mum will be 98 in

September and Dad will be 96 in December. I will

always be grateful to Churches of Christ Care for

caring for my family as their own.”

A fresh start for Len

When Len lost his dear wife, Velma, his grief was

intense. His network of friends and loving family

were a great support to him but his family was over

400 kilometres away in Ipswich. Len frequently

drove between Bundaberg where he lived and

Ipswich, which was a constant worry for his family.

On one occasion, after arriving back in Bundaberg,

he had a heart attack and needed urgent surgery.

The family decided Len should move closer and Len

agreed as it was getting increasingly difficult for

him to maintain his beautiful home and garden.

Len wanted to remain as independent as possible

and he and his son John investigated a number

of retirement villages before choosing Fassifern

Retirement Village at Boonah. John said it had a

‘good feel’ about it. Len sold his home in Bundaberg

and came to live in Fassifern in September 2009.

He settled into village life, made new friends and

his family were able to visit him more often.

Recently, Len needed urgent medical treatment and

was in Ipswich Hospital for three weeks but medical

staff allowed him to return home knowing that

services and support (such as a private community

care program and Meals-on-Wheels) had been

coordinated to help him.

Len is still independent but has all the care he

needs. Most importantly he is close to his family

and enjoying life. John and Len both say that

moving to Fassifern has been ‘the best decision

they ever made’.

43

Service locations

Number of independent

living units

Number of new ILUs developed/transferred

during the year

Number of residents

during the yearNumber of staff

Villages/ independent living units

13 556 0 696 46

Number of units

Details of independent living units operated

Service

Held Pre

2004Added

2004/05Added

2005/06Added

2006/07Added

2007/08Added

2008/09Added

2009/10 TOTAL

Bribie Island 138 138 Includes 6 studio units

Woorim 12 12

Gleneagles on the River 96 -96 0 Sold

Bundaberg (Gracehaven) 13 13

Maryborough 65 -2 63

Includes 10 studio units. Reduction of 2 units which are subject re-build

Mitchelton (Moonah Park) 6 6

Nambour (Sanctuary Park) 24 11 35

Acacia Ridge (Brig-O-Doon) 9 9

Benowa (Lady Small Haven) 74 74 Includes 12 studio units

Southport (Golden Age) 61 61 Includes 10 rental units

Boonah (Fassifern) 33 14 47 Includes 2 rental units

Crows Nest 20 20 Includes 8 rental units

Gatton (Amaroo) 8 8 Includes 2 rental units

Toowoomba 68 2 70

Total for the year 20 0 26 -96 38 -2

Running total 570 590 590 616 520 558 558 556

Notes:Current figures have been extracted from the relevant PID - section 2.11

Serviced apartments are included

Rental units that form part of an ILU village are included

Villages that are all rental (now transferred to Care Housing) are not included – eg Annerley, Marburg, Warrawee, Marana

Two units added at Toowoomba transferred from Dept of Housing

Units that were vacant at the end of the financial year are included unless the unit is to be demolished

Independent living units ingoing contributions held

100200

300400500600700

2005 2006 2007 2008 2009 2010

$ Va

lue

in m

illio

ns

1020

3040506070

05/06

80

06/07 07/08 08/09 09/10

Churches of Christ in Queensland Annual Report 2009/1044

Aged CareChurches of Christ Care has a long tradition of providing

quality residential and community aged care to

Queenslanders throughout urban, rural and remote regions.

In some locations, we are the only organisation meeting the

needs of the elderly who would otherwise have to move out

of their communities and away from loved ones.

We now provide aged care services in 26 locations across

Queensland, including the remote areas of Blackall, Injune,

Cunnamulla and St George. The majority of the residential

aged care services are collocated with retirement villages

and community care services, enabling us to offer our

integrated communities model, which provides continuity

of security, companionship, care and peace of mind for

the elderly.

Community aged care Churches of Christ Care’s commitment to providing a

continuum of care for the elderly in their communities

has provided the impetus for continued growth in our

community care services.

Successful external quality reviews were undertaken

in eleven community care programs during 2009/10.

These successful reviews confirm the effectiveness of

our services for the elderly and that they uphold the user

rights and Quality of Care Principles for community clients.

Continued focus on the operational efficiency of the

community care programs has resulted in another

year of positive financial performance, reinforcing

the sustainability of the community care businesses.

Highlights of the year

• Bribie Island Aged Care Services commenced offering

respite for primary carers of people with advanced

dementia. Primary carers enjoy a worthwhile break

(up to three full days and two nights) from the caring

role, while having the peace of mind that their loved

ones are receiving safe, quality care.

• We introduced a new client information system into our

community care programs. This system facilitates the

capturing of client information, streamlining reporting

to funding bodies. It also supports the efficient

operations of the business by tracking program outputs

and staff productivity.

Our key achievements

• We increased our funded community care and Extended

Aged Care at Home dementia packages. This growth

means we can now service a total of 30 clients receiving

Extended Aged Care at Home and 415 clients receiving

community aged care packages.

• We received funding to begin a new Home and

Community Care service in Bundaberg, which has

effectively extended the reach of Gracehaven Aged Care

Services into the community. This funding allows the

elderly to access domestic assistance, social support,

respite and personal care, and home maintenance

services that help them remain independent in their

own homes.

Community aged care operations – 2009/10:

• Admissions: 338

• Discharges: 248

• Average occupancy: 67.8 per cent - the average

occupancy figure contains considerable differences

in occupancy levels across the different regions.

While some services are operating almost at full

capacity, in the lowest occupancy region (Western

Region), with 57.2 per cent occupancy, one of our

services needs to fill 20 newly-allocated packages

in an over-supplied market.

45

Community Aged Care Service

locationsNumber of approved and

operational packages Number of

clients

Community Aged Care Packages 11 415 454

Home and Community Care 4 4 programs 371

Extended Aged Care at Home – Dementia 2 30 25

Travel Care – home respite 1 1 program 35

Older Peoples Action Program 1 1 program 70

Healthy Ageing Program 1 1 program 42

Day Respite Services 1 1 program 48

TOTAL 1045

Our challenges

• Over-allocation of community care packages in some

communities, through a number of providers, has led to

significant ‘competition’ to serve elderly clients. In these

areas, it is a challenge to maintain full occupancy of

community care packages and to achieve the benefits

of ongoing relationships with clients.

Looking forward

• We will introduce a new client information system

across all of our community programs to track client

information and funded outputs. Initial implementation

of this system has already started at the Gold Coast.

• We will establish an ‘Enablement Model of Care’.

The traditional model of community care tends to

create dependency in community clients whereas the

Enablement Model encourages client independence.

• We will activate our 10 allocated Consumer Directed Care

packages. These are an interesting new development in

community care packages where clients take control of

the direction of expenditure.

• Extended Aged Care at Home packages are a new type

of service for Churches of Christ Care and will require

remodelling of the Care Management System and the

business processes in community care.

• We will apply for Veterans Home Care funding to provide

a continuum of care for veterans. Churches of Christ

Care’s capacity to service the veteran community is

limited because it does not have specific veteran-

targeted funding. This means veterans often seek

community care from other providers and have the

potentially stressful change to an unfamiliar provider

when they need residential aged care from Churches

of Christ Care.

• We will continue to explore ‘preferred provider’

opportunities with retirement/supported living

villages. Increasingly, the elderly in retirement/

supported living villages are wanting to ‘age in place’

rather than leave their homes to access residential

aged care. Churches of Christ Care is keen to provide

community care under a ‘preferred provider’ model

for the elderly who choose this option.

A helping hand for Rick

Sometimes, through no fault of their own, people

fall through a crack in the system because they do

not quite meet the criteria for help. Rick* falls into

this category. He is a young man with a significant

intellectual disability but he does not qualify for

services from Disability Services Queensland.

He lives alone and is very vulnerable; and is unable

to read and write.

Churches of Christ Care has been able to reach out

to Rick with some case management support and

practical guidance. Since becoming a client, Rick

has set himself a budget and managed to buy some

much needed new clothes and curtains for his unit.

He has enrolled in a reading and writing program

and has made new connections in the community by

taking himself to activities. Although life is still not

easy for Rick, his future is looking much brighter.

Life story books

Bribie Island Demonstration Day Respite has

helped clients develop ‘life story’ books. A special

presentation of storybooks to the authors and their

families was a formal culmination of our storytelling

program and was a surprisingly emotional event.

Reading the poignant passages from each person’s

story evoked many family memories, cherished as

well as sometimes painful, but always a celebration

of a unique and valuable life.

* Fictional name to protect the client’s identity.

Churches of Christ in Queensland Annual Report 2009/1046

Supporting health and independence

Liz* is an elderly lady with no family. She has only

25% vision, lives alone and was very isolated but

reluctant to have any assistance. A friend referred

her to our services but it took a number of phone

calls before we were able to send two experienced

carers to see her.

Our carers managed to develop a relationship

with her and she now enjoys our weekly visits.

Since starting with our service she has purchased a

fridge, which enables her to keep her food properly,

has visited an optometrist and accepted domestic

assistance. We encouraged her to repair her leaking

hot water system which, if left for much longer,

would have caused major damage to her place

as well as to the neighbour’s unit.

While Liz originally saw ‘independence’ as refusing

help she is a good example of how support can

actually improve someone’s capacity to live

independently in a more healthy and satisfying way.

Residential aged careThe 2009/10 financial year has been a year of significant

success for Churches of Christ Care’s residential aged

care services with sixteen aged care facilities achieving

accreditation during the triennial external reviews

conducted by the Aged Care Standards and Accreditation

Agency. Not only have service staff worked arduously

to achieve accreditation but they have also maintained

accreditation status during announced and unannounced

visits by the agency.

Our focus on the efficiency of our residential aged care

services has resulted in a pleasing improvement in the

financial performance of the residential aged care services.

Business efficiency reviews were conducted in each of the

facilities to identify opportunities to reduce expenditure

and to maximise income. The collaboration and support

of staff have contributed to a very positive outcome for

Churches of Christ Care’s financial position.

We have also made it a priority to continue to enhance

quality of care for our residents – and to enhance their

experience of that care. Staff have been supported in

re-focusing on clients’ individual needs and have been

encouraged to help each elderly person to celebrate

their life journey and achievements.

Highlights of the year

• Churches of Christ Care employee Alice Satterthwaite,

Registered Nurse, was the state winner of the Aged Care

Queensland Excellence in Care award. She was chosen

from many aged care service staff across Queensland

because of her flexibility and her willingness to travel

across far west Queensland to support staff, clients and

residents. Without her dedication, residents may have

had to move out of their local communities away from

relatives and life-long friends.

• Lady Small Haven Aged Care Services was recognised by

the Aged Care Standards and Accreditation Agency for

its best practice care. Lady Small Haven has introduced

a whole new approach to pain management practices

based on research. New equipment to support the

innovative therapy, new procedures and staff education

in the previous year resulted in significantly improved

pain management during 2009/10.

• By providing additional care and services for retirement

villages, we have improved support for elderly people,

increasing their capacity to remain living independently

in their unit for longer. Where villages are collocated

with residential aged care facilities, residents of some

villages can join facility residents for meals and shared

activities. This often provides better nutrition for village

residents and gives them the opportunity to make new

friends, helping prevent loneliness or isolation.

• The floods in south-west Queensland demonstrated the

resilience, preparedness and dedication of our services.

Warrawee Aged Care Services, which provides care for

35 residents with both high and low care needs, was

the hardest hit with residents having to be evacuated

to Brisbane. The evacuation was a team effort involving

Churches of Christ Care staff in the local area and

from across the state. Residents were all transferred

to our Moonah Park Aged Care Services in Mitchelton.

Within a matter of hours, residents’ families had been

notified, bags were packed, plans were finalised and the

residents were on their way to Brisbane with the

help of the Queensland Ambulance Service and a

chartered aircraft.

• The value of accommodation bonds increased by

18.2 per cent and while this was lower than the target of

20 per cent, this shortfall was acceptable considering

the increasing numbers of residents entering residential

aged care classified as ‘high care’ and therefore not

required to pay a bond. While the numbers of bonds

overall has reduced by 7 per cent, the increasing value

of bonds has created the improvement.

47

Monthly average bond trend – by month

Our key achievements

• Commissioning of 61 additional beds at Moonah

Park Aged Care Services at Mitchelton, brought

the occupancy capacity of this service to 92 beds.

These new beds were fully occupied within three months

of commissioning, demonstrating the demand for aged

care beds in the metropolitan area. The increase in beds

not only provides increased capacity but also improves

economies of scale, supporting operational efficiencies.

• Although many services have been committed to the

principles of a person-centred care for a long time,

Churches of Christ Care has embarked on an exciting

journey towards a comprehensive practice of the

‘person-centred’ model. As part of the process,

all aged care staff attend compulsory customer

service education sessions and resident-focused

experiential dementia workshops. In 2009/10,

workshop attendees gained new insight as Beverley

Giles, a dementia care consultant, provided a unique

and confronting exploration of the world of someone

living with dementia.

• All of our aged care facilities have introduced a

Customer Service Charter to help staff focus on

the importance of residents, relatives, visitors and

colleagues. Staff in each aged care residential facility

have also developed a unique ‘motto’ to describe their

commitment to customer service; and have reaffirmed

their commitment to making their workplace a vibrant,

caring Christian community where people work, grow,

contribute and belong.

• Residential aged care operations 2009/10:

— Admissions = 1,034

— Discharges = 977

— Average occupancy = 92.9 per cent.

Residential aged care

Service locations 25

Number of beds commissioned during the year 70

Beds acquired during the year 0

Number of approved operational beds 1355

Number of residents during the year 1949

Floodwaters surrounding the building at Warrawee Aged Care Services.

The opening of the new building at Moonah Park Aged Care Services in Mitchelton will enable more people to receive care in the Brisbane metropolitan area.

30

Jun

60

240

210

180

150

120

90

270Ju

n

Apr

Feb

DecOct

Aug

2007/08 2008/09 2009/10

Churches of Christ in Queensland Annual Report 2009/1048

Our challenges

• The government’s focus on keeping people in the

community has resulted in fewer elderly people seeking

residential aged care, particularly low care. This has

reduced occupancy levels in a number of Churches of

Christ Care’s facilities, particularly the older facilities.

To help make the best use of our facilities, the aged care

team has developed an ‘empty bed register’, which is

forwarded to staff of all referral bodies every week.

• The change to caring for people in the community

longer has also resulted in a higher turnover of residents

because people are not seeking residential aged care

until they are more dependent – in other words, they

are often first admitted with ‘high care’ needs rather

than spending a number of years at low care levels.

Greater resident turnover significantly increases the

workloads of staff.

• A greater proportion of funding for higher care

residents combined with the decrease in residents

in the lower care sector has reduced the number of

residents paying bonds. This limits the capital available

for the construction of new aged care facilities and

refurbishment of older facilities.

Looking forward

• Funds have been allocated to establish a Centre of

Excellence at Mitchelton where three 10-bed ‘houses’

are being refurbished to align with the principles of

optimum design for people living with dementia.

We will continue to collaborate with the Director of the

Dementia Collaborative Research Centre at Queensland

University of Technology on this project.

• Churches of Christ Care has been allocated over

500 beds in previous Aged Care Approval rounds.

Priority for constructing these beds will be given to

growth areas with high demand and areas that enable

us to further our integrated living model.

• We will continue to focus on changing the task-driven

culture in residential aged care to become a culture that

recognises the unique needs of residents and supports

their quality of life accordingly.

• Our services’ involvement in action research in key

locations will continue helping Churches of Christ Care

to develop care and practices based on evidence rather

than on habit and history.

• Churches of Christ Care will reach out to support smaller

community providers that are experiencing significant

operating challenges in maintaining compliance and

financial viability. Where we operate nearby, we can

give smaller operators access to our organisation’s

skills or we can offer management services while

allowing them to maintain their identity and links

with local communities.

Pain management breaks new ground

New pain management approaches at Lady Small

Haven Aged Care Services include transcutaneous

spinal electro-analgesia to enhance existing

massage, exercise and nerve stimulation therapies.

Records of outcomes for residents show that the

use of analgesia has been reduced (including

reduction in controlled drug use), mobility and

dexterity levels have improved, independence and

comfort have been enhanced and sleep patterns

have improved. Residents also report that the

therapies have increased their ability to join in

activities that they were previously unable to enjoy.

More about ‘person-centred care’

As part of introducing a ‘person-centred’ model

of care, we have developed a number of specific

new approaches to engaging residents and

their families.

Key workers are allocated to each client and spend

time with the client and his/her family to get an

understanding of personal history, background and

interests. Families are encouraged to contribute

photographs and treasured personal items and

these are used to develop a life-story board,

display book and memory box, which are displayed

in the resident’s room. The insight gained from this

process is also used to develop a daily living plan

for the resident, based on individual preferences

rather than the highly regimented schedules of

typical aged care facilities.

Other practical initiatives developed by individual

services include interviewing every staff member,

changing activity timetables and holding meetings

with residents and their relatives to explain the

approach and to invite feedback and suggestions.

New activities have been introduced in many

services, including dance evenings, wine and

cheese evenings at dusk on the golf green, regular

bus trips, clay work, patchwork, spinning and

weaving, art classes, a walking group, a music

enthusiasts’ group and many more.

49

Happy to see him go!

Phil*, who had previously provided pathology

services to Clive Burdeu Aged Care Services at

Hillcrest, suffered a couple of serious life setbacks

that resulted in his admission to residential care

at a relatively young age.

After much focused care from our staff and support

from his family, he gradually regained some of his

previous health, vitality and confidence. In fact,

he improved so much that he purchased his own

unit, regained his driving licence and drove out

of our facility!

Naturally we were delighted to see him leave under

such happy circumstances. He is now a valued

volunteer at Clive Burdeu assisting our lifestyle

therapist with resident activities.

Our clients are someone’s nearest and dearest

We try never to forget that our role is to support

families, not to replace them. This touching

testimonial from the wife of one of our clients

demonstrates the importance of embracing those

close to a person.

“When my husband first moved to Marana Gardens,

I cannot tell you the pain and sense of loss that I

felt. At first I was scared to leave him in anyone’s

care – I even stayed the night so that he would not

feel abandoned.

Staff have been so kind to him and to me and

helped us to feel at home. For my dear husband,

having the continuity of staff has been an

imperative. As he is no longer in my family’s full

time care, and his ability to communicate has

deteriorated, he seems more vulnerable than ever.

I rely on the familiar team. They have come to know

his needs and have tended to him very well. The job

they do is not just work – they do make a difference

in other people’s lives – including my own. I am still

very involved and like to help him shower and dress

and sometimes put him in bed, pray with him and

hold his hand while he drifts off to sleep.

As I have got to know the team better, I have gained

more confidence in leaving him in their care. I have

even started to make a routine for myself so that

I can attend to our own household.”

Smiles and shared activities mean a lot

Older age can be a lonely time for some people

and our aged care services do their best to ensure

everyone is included. This expression of gratitude

from a client shows just how important our

connected communities can be.

“Thank you for saving my life. I had been staying

at home and slipping into a deep depression, and

was afraid I was losing my memory. About a month

ago I picked up your newsletter and read about the

activities that were happening at Barcoo Living.

So I made the effort to enquire about the chair

aerobics and the bus excursions. The staff have

been absolutely wonderful to me and greet me

every day as if I am very special – they are very

welcoming. I now have something to look forward

to in my life.”

Resident Gwen Green explaining the importance of the items in her memory box to her Key Worker Terri-Lee Mills.

* Fictional name to protect the client’s identity.

Churches of Christ in Queensland Annual Report 201050

Religion that God our Father accepts as pure and faultless is this: to look after orphans and widows in their distress and to keep oneself from being polluted by the world.

James 1:27”“

51

PEOPLE AND PERFORMANCE DIVISION

The groups within this division provide support services with a focus on enabling people (staff, volunteers, pastoral carers, and pastoral care recipients) to achieve their God given potential, and to work with and through people to achieve optimal organisational performance. The groups include Workforce Services; Pastoral Care; Information Services; Technology; and Risk, Quality and Internal Audit.

Over the 2009/10 year our division was restructured

to ensure support services addressed the needs of the

services provided by the whole organisation.

During this year of expansion and change, Churches of

Christ in Queensland demonstrated its commitment to

its people by approving additional Workforce Services

staff who will work alongside managers and employees

in our largest service groups of Child, Youth and Family

Care, and Aged Care.

The Workforce Services team, the organisation’s human

resources department, had to manage significant staffing

changes during the past year. Most of these arose from the

organisational restructuring.

The changes inevitably caused some anxiety and a number

of staff were acting in roles while we tried to recruit suitable

longer-term candidates. In early 2009/10, Care Training

and Consulting (the Registered Training Organisation) was

moved to Aged Care and this also created staffing changes.

Workforces ServicesThe Workforce Services team managed the challenges

of the year through a firm grounding in values and the

dedication of staff members.

Our key achievements

• A research project was conducted with

Queensland University of Technology (QUT) to

explore the organisation’s work/life balance culture.

The results were positive and showed our attitudes

and work-life balance culture scores compare favourably

to other organisations.

• We negotiated certified agreements, reviewed all

conditions of employment and improved working

conditions with benefits that include:

— improved maternity leave

— extended annual leave (from four to five weeks)

— access to grandparenting leave

— the ability to cash out and purchase leave.

• We developed a comprehensive online orientation

package to educate all new staff about the organisation

and its policies and procedures including information

on acceptable behaviour, harassment and sex-based

harassment.

• A new structure for Workforce Services was proposed

and is in the process of implementation. The new

structure adds additional staff to our team, including

extra people in workplace, health and safety. This will

give us greater capacity to partner with services to help

educate managers on human resource policy and core

people management issues.

• In March 2010, Workforce Services participated in

the ‘Reinvent Your Career Expo’. The expo was a

great opportunity for staff to engage first-hand with

prospective employees looking to change or enhance

their careers. Eighty-eight people provided their contact

details and information about the kind of roles in our

organisation that would interest them.

Churches of Christ in Queensland Annual Report 2009/1052

Our challenges

• The new structure requires a number of the Workforce

Services team to be embedded in other divisions.

While this creates new collaborative opportunities,

it also changes reporting lines and puts new emphasis

on the need for strong relationships between the

workforce function managers and operational managers.

• We need to continually review recruitment and retention

processes to ensure that we are maximising the talent

pool, appropriately orientating and training staff

for their unique work challenges, enabling staff to

participate in decision making and making them feel

valued. This will be a particular focus in 2010/11.

• We continue to feel external pressures associated

with government policy, competition for staff and

skill shortages. We must ensure we align our internal

processes to respond to the external environment.

Looking forward

• We will launch further structured management training

initiatives and a new staff orientation program.

• We will develop a core leadership program for

managers and staff. This structured program will

have avenues for participants to access relevant,

post graduate qualifications.

• Our work-life balance culture will continue to be

important and we will hold further focus groups across

the organisation, in conjunction with The Queensland

University of Technology, to better understand how we

can drive and support this culture.

• Every service will be supported to develop

management succession plans and we will work

with them to introduce the necessary mentoring

and coaching programs.

• We will launch a new corporate wellness program

focused on supporting staff, preventing injuries and

providing real opportunities for injured staff to access

improved return-to-work arrangements and medical

support. This package will build on our existing

employee health benefits programs.

• Our recently introduced Human Resource Information

System will continue to improve reporting in many facets

of staff management, which will enable us to develop

more strategic workforce planning initiatives.

• We will attend the National Career and Employment

Expo to speak to a broader audience about the

opportunities and benefits Churches of Christ in

Queensland can provide.

Staff Work-Life Balance Survey results

At the end of 2009, Workforce Services undertook

a research survey as a joint project with Queensland

University of Technology to better understand

work-life balance and how well we are performing

as an organisation.

Work-life balance initiatives are designed to

actively support employees in balancing their work

and personal lives in order to manage lifestyle

commitments, including family responsibilities,

sport, study and community involvement.

These initiatives can also create benefits for the

organisation, including helping to retain valuable

employees, reducing staff turnover, reducing

absenteeism and illness, and attracting new staff

in a competitive market.

Overall, the results were positive with most

dimensions scoring acceptably and all major

groups of employees showing positive attitudes.

Satisfaction and commitment scores were

good (when compared to average scores on

these attitudes across other organisations).

However, the survey also highlighted areas

where we can improve outcomes.

Churches of Christ Care staff perceive there is

a reasonably high level of support for work-life

balance, with managers scoring best for providing

that support (compared with co-workers or the

organisation as a whole). However, staff still

perceive that there may be negative consequences

from co-workers or for their career, if they use work-

life balance arrangements; this is a factor for the

organisation to address.

Workforce Services will use the detailed results

to further tailor work-life balance initiatives and

to continue to educate the organisation on the

importance of valuing staff and helping them

to balance their work and other commitments.

53

Service Casual staffPermanent

part-time staff Full-time staff Total staff

Early Childhood Services 115 180 25 320

Child Protection Services 178 117 105 400

Housing 5 12 26 43

Retirement Living 42 9 51

Aged Care 344 1503 129 1976

Pastoral Care 8 3 11

Support Services 5 16 85 106

Total Numbers 647 1878 382 2907

Years of service

30 years of service

James Burgess Maintenance Officer Crows Nest Care Services

Annette Ramage Laundry Operator Nubeena Aged Care Services

25 years of service

Lurline Williams Registered Nurse Lady Small Haven Aged Care Services

Judith Dalton Registered Nurse Gracehaven Aged Care Services

Jennifer VincentEnvironmental Services Worker

Golden Age Aged Care Services

Bernardine Wood Enrolled Nurse Bribie Island Aged Care Services

20 years of service

Patricia Wright Enrolled Nurse Fassifern Aged Care Services

Robyn Groundwater Occupational Therapist Fassifern Aged Care Services

Barbara Heath Quality Coordinator Moonah Park Aged Care Services

Faye Ward Personal Care Worker Golden Age Aged Care Services

Christopher Meehan Assistant Nurse Gracehaven Aged Care Services

Kerry Fitzgerald Endorsed Enrolled Nurse Fair Haven Maryborough Aged Care Services

Churches of Christ in Queensland Annual Report 2009/1054

20 years of service

Nirmalie De Silva Child Care Provider Centenary Family Day Care

Beverly Dwyer Child Care Provider Chinchilla Family Day Care

Fiona Manitzky Enrolled Nurse Gracehaven Aged Care Services

15 years of service

Geraldeen Considine Service Support Manager Aged Care Western Region Office

Rita Stephens Assistant Nurse Brig-O-Doon Aged Care Services

Florence Rowe Assistant Nurse Clive Burdeu Aged Care Services

Mary Woods Enrolled Nurse Crows Nest Care Services

Dianne Briskey Administration Officer Crows Nest Care Services

Janelle Hine Kitchen Hand Crows Nest Care Services

Lynette Craswell Assistant Nurse Crows Nest Care Services

Jane Carter Operations Manager Early Childhood Services

Diane Walter Laundry OperatorFair Haven Maryborough Aged Care Services

Maree Ruhland Assistant Nurse Fassifern Aged Care Services

Annette Maguire Personal Care Worker Fassifern Aged Care Services

Rosemary Lotz Personal Care Worker Fassifern Aged Care Services

Leanne Pennell Registered Nurse Fassifern Aged Care Services

Pamela Kelly Personal Care Worker Fassifern Aged Care Services

Michelle WhalleyEarly Childhood Care Coordinator

Maryborough Family Day Care

Noelene Godbee Personal Care Worker NuMylo Aged Care Facility

Janelle Zerbst Child Care Provider Chinchilla Family Day Care

Neela Paramendiran Child Care Provider Centenary Family Day Care

10 years of service

Kendall WebbEarly Childhood Care Group Leader

Alexandra Hills Early Childhood Centre

Louise Ridgeway Assistant Nurse Bribie Island Aged Care Services

Christopher Petersen Maintenance Officer Bribie Island Aged Care Services

Jorge Rojo Assistant Nurse Bribie Island Aged Care Services

Naomi Bolland Personal Care Worker Bribie Island Community Care Program

Thomas Smith Maintenance Officer Brig-O-Doon Aged Care Services

Denise Alick Enrolled Nurse Buckingham Gardens Aged Care Services

Susan Phillips Assistant Nurse Crows Nest Care Services

Anne Chandler Registered Nurse Crows Nest Care Services

Kymm Smoothy Enrolled Nurse Crows Nest Care Services

Tui Harrison Endorsed Enrolled Nurse Fair Haven Hervey Bay Aged Care Services

Cherylee Baker Clinical Nurse Fair Haven Hervey Bay Aged Care Services

Anna-Maria Baker Personal Care Worker Fair Haven Hervey Bay Aged Care Services

Kim Carter Lifestyle Therapist Fair Haven Hervey Bay Aged Care Services

Lorraine Link Enrolled Nurse Fair Haven Hervey Bay Aged Care Services

55

10 years of service

Marilyn Henningsen Personal Care Worker Fair Haven Hervey Bay Aged Care Services

Joy Finlay Service Coordinator Fair Haven Hervey Bay Community Care Program

Susan Benson Assistant Nurse Fair Haven Maryborough Aged Care Services

Monica Ogden Kitchen Hand Fair Haven Maryborough Aged Care Services

Elena Christian Enrolled Nurse Fair Haven Maryborough Aged Care Services

Janice Elizabeth Ferguson Personal Care Worker Fair Haven Maryborough Aged Care Services

Cheryl Daniels Assistant Nurse Fair Haven Maryborough Aged Care Services

Warren James Honeyman Gardener Fassifern Aged Care Services

Kim Culley Personal Care Worker Fassifern Aged Care Services

Bernadette Kerwin Personal Care Worker Fassifern Aged Care Services

Sandra Masters Personal Care Worker Golden Age Aged Care Services

Marilyn Roberts Personal Care Worker Gold Coast Community Care Program

Elizabeth Hutchinson Community Care Manager Gold Coast Community Care Program

Fiona Manitzky Enrolled Nurse Gracehaven Aged Care Services

Jason BrownHome Assist Secure Project Coordinator

Redcliffe Home Assist Secure

Jennifer GreenawayHome Assist Secure Project Coordinator

South West Home Assist Secure

Judy Filmer Personal Care Worker Homesteads Aged Care Services

Michelle Lamb Assistant Nurse Lady Small Haven Aged Care Services

Louella Jones Personal Care Worker Marana Gardens Aged Care Services

Sharon Easton Personal Care Worker Moonah Park Aged Care Services

Catherine Kennedy Early Childhood Director North Buderim Early Childhood Centre

Carol Marquart Endorsed Enrolled Nurse Nubeena Aged Care Services

Annette Curtis Kitchen Hand Nubeena Aged Care Services

Rita Mcinnerney Personal Care Worker NuMylo Aged Care Facility

Olanie Hoerler Cook Warrawee Aged Care Services

Debra Hoath Child Care Provider Chinchilla Family Day Care

Linda Smith Child Care Provider Chinchilla Family Day Care

Palpasa Singh Child Care Provider Centenary Family Day Care

Jacqueline Mossman Child Care Provider Centenary Family Day Care

Churches of Christ in Queensland Annual Report 2009/1056

Awards for excellence in service

Gwen Hooper – Care Coordinator, Yapunyah Lodge

Gwen has been the Care Coordinator at Yapunyah Lodge in Cunnamulla for a number

of years. Her role is highly ‘hands on’ and she therefore has to juggle direct caring

responsibilities with management and administration tasks. Gwen completes her role

successfully while remaining positive despite the demands of her position. Gwen has

capably managed visits by the accreditation agency and all have been successful without

any risk of non-compliance.

Sonya Lew – Clinical Coordinator, Clive Burdeu Aged Care Services

Sonya Lew is very patient with the residents and advocates on their behalf and ensures

that their needs are met both clinically and emotionally where possible. Sonya is constantly

seeking external assistance to give our residents greater choice and better quality of life.

She has simplified the nurses working systems to ensure they are able to meet the demands

of their role.

Sophia Adams – Regional Care Manager, Aged Care Northern Region

Sophia has managed insurmountable challenges with achieving and maintaining compliance

at three northern region aged care facilities. Sophia has worked arduously to enhance good

practices at the services and has provided the staff with guidance and direction to achieve

benefits for the residents. Sophia has overcome many obstacles to make improvements in

practices, accountability, and leadership in our services.

Jo Commins – Clinical Nurse, Aged Care

In 2007, Jo resigned from her role as Director of Nursing and Care Services of Fair Haven

Maryborough Aged Care Services. Following some leave, Jo was engaged to return as

a part-time Clinical Nurse. Jo worked tirelessly to ensure that residents’ care was optimal

and that the clinical documentation complied with our Care Management System.

Jo has also provided support to other services through clinical care for residents and

supervision for staff.

Sue Stephens – Service Manager, Centenary Family Day Care

Sue has demonstrated innovative approaches to representing and advertising the

service, and offers support of new ideas, and handles all issues with the utmost

integrity and professionalism. Sue is an effective leader and listens to staff and acts

upon suggestions, fostering a cohesive team environment where staff feel empowered

and valued.

David Guest – Regional Asset Maintenance Manager, Southern Region

David has a ‘can do’ attitude and doesn’t hesitate to help out the residents. He has a great

belief in team work and shows great passion for what he does. He works side-by-side

with his team and does not expect them to do anything that he would not do himself. His

expertise in his field is clearly displayed in his dealings with the service providers, and his

ability to negotiate is evidenced by the outcomes in terms of prices and service standards

the region receives.

57

Our volunteersVolunteers are a vital and highly valued part of our

community care services. While our volunteers give their

time so generously, we work hard to provide a positive

experience for them. We are also continuing to introduce

initiatives that improve the recruitment of volunteers and

the management of the volunteer program for the benefit

of clients, staff and the volunteers themselves.

Highlights of the year

• Certificates of Appreciation were presented to

volunteers across all services during National

Volunteer Week 2010.

• ‘Years of Service’ awards were presented

to volunteers during the same week.

• We set up a new volunteer program in the

Sunshine Coast Community Care Program.

Our key achievements

• Our volunteer numbers increased from 648

in June 2009 to 740 in June 2010.

• We continued to provide training and support

for our Volunteer Coordinators and services.

• We continued to promote Churches of Care’s volunteer

programs and undertook initiatives to align ourselves

with best practice in volunteer management.

• We audited the volunteer database to ensure current

volunteer details are accurate and to capture unreported

volunteer resignations.

Our challenges

• We need significant resources to provide specialist

support to Volunteer Coordinators and services so

they can be effective in recruiting, selecting and

placing volunteers.

• Our training and support programs must be continually

monitored and frequently updated to provide both

relevant guidance for different services and flexibility

for different volunteer placements.

• We always endeavour to retain our valuable volunteers,

which require initiatives to ensure they are motivated,

confident and happy with their activities.

Volunteer management

A permanent State Volunteer Coordinator has been

recruited and is providing specialist support to

Volunteer Coordinators and services. The State

Volunteer Coordinator also provides on-site training

and support to Volunteer Coordinators and holds

regular Volunteer Coordinator Network meetings

to identify more challenging and skilled roles

for volunteers.

We will continue to develop a protocol of support

visits and on-site auditing across all sites to ensure

all paperwork is current and Volunteer Coordinators

are adequately trained in volunteer management.

Services also receive support to establish or

expand their volunteer services as required and

we are developing a standard format and consistent

approach to volunteer recruitment advertising.

Looking forward

• We will continue to work on achieving better integration

of our paid and unpaid workforce to meet the needs of

clients, staff and volunteers.

• We will identify new areas in the broader organisation

of Churches of Christ in Queensland where volunteers

can add value to the ministries.

• In 2010/11 the needs for volunteers in our Early

Childhood Services will be a special focus.

Number of registered volunteers

Early Childhood Services 5

Child Protection Services 1

Housing 0

Retirement Living 29

Residential Aged Care 542

Pastoral Care 134

Support Services 7

Visiting Clergy 22

Total 740

Volunteers from Fassifern Aged Care Services enjoyed their luncheon for National Volunteer Week.

Churches of Christ in Queensland Annual Report 2009/1058

Number of volunteers by functional area

Administration 9

Maintenance/gardening 13

Lifestyle activity care support 13

Entertainment 53

Pastoral care 52

Pastoral visitor 50

Activities assistant 415

Other 135

Total 740

Visiting Clergy 113 (not included in above numbers)

Thank you to all our volunteers for your invaluable

work during the past year – your generous

help makes a real difference in the lives of

so many people.

Pastoral CarePastoral care is an integral element of the Churches of

Christ Care services, helping people at all stages of life

to manage their challenges and providing a high level

of emotional support and spiritual care.

Highlights of the year

• A Pastoral Care Pilot was conducted in four affordable

housing services with very encouraging results.

We also established our first Pastoral Care Pilot

in a Care Pathways residential facility.

• We introduced a new staffing model incorporating

both ministry and training teams.

• New pastoral care supervision groups were introduced

in Bundaberg, Ipswich and at the Gold Coast.

• We established a memorandum of understanding with

Care Training and Consulting to offer competency-based,

pastoral care training.

• We signed a licensing agreement with the Uniting

Church in Queensland to share our pastoral care

training materials.

Our key achievements

• We developed our Queensland recognised Certificate IV

in Pastoral Ministry to create a nationally accredited

Certificate IV in Pastoral Care qualification.

• We have modified a full suite of competency-based

learning products and commenced development of tools

to process requests for recognised prior learning.

• The adoption of a new pastoral care database allows

us to achieve comprehensive record keeping.

Our challenges

• The demand for pastoral care is increasing and we will

need to source more qualified volunteers to meet the

new needs, particularly in our Early Childhood, Care

Pathways, and Care Housing services.

Looking forward

• In addition to extending pastoral care to more Churches

of Christ Care services, we will also undertake the major

project of facilitating the development of pastoral care

resources in every Church of Christ in Queensland.

Not just a roof over their heads

Our Pastoral Care team ran a pilot program

in a number of our housing developments in

Brisbane to help develop a sense of community

and to support tenants, many of whom face a

number of challenges.

The Pastoral Care Coordinator for the Northern

Region, Murray Thomson, gradually built

relationships with tenants through holding sausage

sizzles or coffee meetings in the communal areas.

Building on these initial activities, Murray extended

a supporting hand to a number of residents,

including one with a terminal illness and one whose

partner had recently passed away. He also referred

residents who have experienced abuse as children,

for counselling. His guidance empowered a number

of residents financially by helping them explore

lower-cost alternatives such as accessing low-cost

food at a number of church-run food banks in the

Brisbane region.

We hope this pilot program will pave the way for

the local church to engage in these communities,

not to run church services but to help people heal

and rebuild their lives.

59

Technology, Information Services and Risk, Quality and Internal AuditChurches of Christ Care’s community services rely on

high-quality support services from the State Office.

Our systems and processes are continually being refined

and updated to respond to evolving needs and to make

the most of new opportunities created by technology.

In 2009/10, our teams maintained a high level of ongoing

processing and developed new initiatives to contribute

to even higher service standards.

Our key achievements

• We made major modifications to the Care Pathways

database transforming it into an immediate and

responsive tool.

• We developed new software applications to refine a

number of the databases throughout the organisation,

including the insurance database, pastoral care

database and critical incidents database.

• The Information Services team, in consultation with

the organisational business units, completed the

development of their Strategic Plan for 2009-2011.

During the year they began implementing the strategy

through a number of major projects including:

— Care Pathways Information Management System,

where we completed the design phase using best-

practice design methodology

— Customer Relationship Management Pilot, which

had very good uptake from the Communication

& Marketing and Retirement Village services

— Housing Application Replacement

— Aged Care Clinical Management System

(pre-planning)

— Long Day Care Business Intelligence/Data Warehouse

Pilot, which was a great success with all sites using

this decision-making tool to manage their room

use, staff costs and debtor information. This tool

has helped to manage service costs and achieved

positive financial improvements for some services

during the year.

• The Internal Audit and Risk and Quality teams merged to

form the Risk, Quality and Internal Audit unit, based at

the State Office and a Group Manager was recruited.

• A comprehensive review of the Governance Management

Application was undertaken to seek key internal

stakeholder feedback on overall system functionality.

• Assistance was provided to the Retirement Living team

to complete their third yearly care system review.

The Retirement Living Quality Practice Group also

gave additional time and effort to ensure that their

whole document suite was reviewed and appropriate

staff training provided.

Our challenges

• We need to deploy a modern Wide Area Network that

caters for our business requirements for the transfer

of data, voice and video over the next three years.

• Our Microsoft licensing costs will increase as a result of

changes to the definitions of organisations that qualify

for discounted licenses.

Looking forward

• All units will assess how to best serve the wider

Churches of Christ in Queensland organisation.

• The Governance Management Application will be

further developed to improve usability and function.

• We will upgrade SharePoint, our intranet site.

• Our new Citrix farm will increase storage and processing

time and we will improve network speeds through the

Wide Area Network upgrade.

• Video conferencing will be introduced at specific service

locations to improve communications and support to

care services.

• We will continue to work on strategic projects to improve

organisational outcomes and efficiency in the areas of:

— Performance Management Reporting

— Care Pathways and Housing projects

— Customer relations.

• The new Risk, Quality and Internal Audit unit will

change the audit focus from being solely ‘compliance

based’ to include a ‘risk based’ focus. The current

Risk Management Framework will also be reviewed

and revised to better accommodate the new

organisational structure.

Supporting services in more ways

Jacque Ferguson (Senior Quality Advisor) and

Michelle Resnikoff (Quality Support Officer)

represented the Risk, Quality and Internal Audit team

in the organisation’s Anti-Poverty Week Food Bank

Challenge. Their tireless efforts resulted in the collection

of over 200 donated food items, which were distributed

to families in need in Churches of Christ Care’s affordable

housing services. Jacque and Michelle were the overall

winners of this annual challenge, which they have won

for the past two years.

Grant Weaver

Director People & Performance

Churches of Christ in Queensland Annual Report 2009/1060

PROPERTY & DEVELOPMENT DIVISION

The 2009/10 year has been a busy and satisfying one with major new and extended facilities completed for many of our services. The organisational restructure has also given us a broader scope and the opportunity for closer collaborations between Churches of Christ Care services and Churches of Christ in Queensland.

Highlights and key achievements

• We completed a $14m refurbishment program for

Bribie Island Aged Care Services, which was

officially opened by the former Minister for Health and

Ageing Justine Elliot. The program of major changes and

improvements has been continuing over several years

without closing the facility. We thank the residents and

staff for their patience during the construction.

• We completed a new $13.5m, 61-bed high and low

care extension at Moonah Park Aged Care Services.

The extension includes a new activities area, cafe

and administration area and centralises the kitchen

and laundry services. Councillor for Enoggera

Mr Andrew Wines officially opened the new extension.

• We obtained $87m in Nation Building Economic

Stimulus Plan funding for development of

affordable housing.

• We completed 35 units of one and two-bedroom,

affordable housing accommodation at two separate

Gold Coast sites. The $6m development welcomed

new residents in July 2009 and was officially opened

by Premier Anna Bligh in October 2009.

• We completed 35 units of one-bedroom and studio

apartment affordable housing accommodation at

Spring Hill for $7.4m. Residents took up occupancy

in January 2010.

• We began construction of four affordable housing

projects on new sites at Labrador, Southport, Booval

and Caloundra. The projects are worth over $50m and

will supply 170 units of accommodation. The units will

be available progressively up to May 2011.

• We also started construction of two further affordable

housing projects, which will be developed on existing

Churches of Christ facilities. A $12m construction of 49

units commenced at Moonah Park Aged Care Services at

Mitchelton and a $22.4m construction of 87 units began

at Bribie Island.

• Two new development managers joined our team to assist

in the delivery of the six affordable housing projects.

• Our development team relocated from four separate

offices to a single location at State Office. This has

achieved significant improvements in communication,

co-operation and information sharing.

• We developed a 10-year capital works expenditure

program to support future delivery of our allocated aged

care places; and delivered a $22m capital development

program in accordance with organisational objectives

and operational needs.

• We developed and successfully tested new financial

modelling software that will combine with our existing

project modelling to provide an integrated and

comprehensive understanding of project opportunities.

Cutting the cake at the Bribie Island Aged Care Services refurbishment opening: Former Minister for Ageing Justine Elliot, former Federal Member for Longman Jon Sullivan, former Acting Executive Director Peter Cranna, Aged Care General Manager Jeanette Evans.

61

Our challenges

• Delivering $87m in projects for the Nation Building

Economic Stimulus Plan to meet very tight completion

timelines is a significant but welcome challenge.

• We must continue to identify and source further

opportunities for expanding the organisation’s services

and to prioritise finite capital resources to projects

that optimise service delivery and achievement of

the organisation’s objectives and strategies.

• We need to integrate data from a variety of sources

to create an effective, unified property database for

all property interests so we have a single validated

source of information on which we can base our

strategic planning.

• As a result of the organisational changes, it is important

for us to identify opportunities for integration and

collocation of all care services and churches to

optimise synergies.

Looking forward

• Construction of Sanctuary Park Stage 3 is programmed

to commence in September 2010 with approved

expenditure of $9m to build the final 36 units in this

welcoming retirement community.

• We will develop 14 independent living units at

Moonah Park, Mitchelton. Construction costs are

estimated to be $4.5m and completion is due in June

2011. This project will be part of a major, master planned

redevelopment of the Moonah Park facility to integrate

our affordable housing, aged care and retirement village

and to further improve car parking and traffic flows.

• We will also invest $2.4m to convert and expand existing

facilities at Moonah Park to create a dementia-specific

centre of excellence.

• We will complete and commission 170 units of affordable

housing accommodation before the end of the 2010/11

financial year.

• Expansion of the Raceview Community Early Childhood

Centre from 49 to 75 places will meet increased demand

in the area. Works are programmed to begin over the

Christmas school holidays.

• We will continue to work with the developer on the

design and approval stages of our Kenmore State

Office redevelopment – approval is expected during

the 2010/11 financial year.

• We will continue to support the service divisions and

churches in their property decisions and in their plans

to extend services to more people in need.

David Milligan

Director Property & Development

Donning the hardhats for the launch of the Labrador affordable housing development.

Director Property & Development David Milligan, Federal Member for Blair Shayne Neumann and former General Manager Child, Youth & Family Care Ros Mulley at the project launch of the Booval housing development.

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

Financial Year

07/08 FY Expenditure 08/09 FY Expenditure

09/10 FY Expenditure 10/11 FY Expenditure

The graph shows the growth in capital expenditure 07/08 to current

projection for 10/11.

Churches of Christ in Queensland Annual Report 201062

COMMUNICATIONS & MARKETING

The Communications and Marketing Group supports the organisation through a wide range of activities including government relations, fundraising, events, media management, production of publications, advertising, web development, marketing, and communications ensuring staff in many locations are regularly updated on all relevant issues and organisational initiatives.

Marketing and Communications

Highlights and key achievements

• We promoted our services through the media by

preparing articles about key events and achievements;

185 articles that mentioned a Churches of Christ Care

service appeared in the media – a slight increase on

the previous year.

• The Communications and Marketing Group helped

coordinate a number of events during the year.

These included the project launch for three new

housing developments in Labrador, Southport and

Booval and the following openings:

— New wing at Barcoo Living Multi Purpose Service

in Blackall

— Veridian and Indigo Apartments at Labrador

— New two-storey building at Moonah Park Aged

Care Services

— Bribie Island Aged Care Services refurbishment

— Community Care Programs Gold Coast building

— Sienna and Cyan Apartments in Spring Hill

— Care Pathways new Yatala office.

• We attended a number of events and conferences to help

increase awareness of our services and to represent care

services and support divisions. Displays were set up at

each event and promotional materials were given out to

attendees. Events included:

— Seniors Health & Lifestyle Expo, Broadbeach

— Seasons Conference, Toowoomba

— The Healthy Ageing & Lifestyle Expo, Sunshine Coast

— Queensland Foster Care Conference, Caloundra

— Seniors Health & Lifestyle Expo, Coolangatta

— The Positive Ageing Journey, Ascot

— Challenging Silence Conference, Brisbane

— Seniors Health & Lifestyle Expo, Runaway Bay

— Reinvent your Career Expo, Brisbane

— Minsters’ & Leaders’ Refresher, Hope Island.

• Our partnerships with government are vital to

the success of our services and we continued to

build relationships with key members of all levels

of government. We thank the many government

representatives who have contributed to what we

have been able to achieve and would especially like to

mention the following people who made time in their

busy schedules to attend some of our milestone events.

— Premier Anna Bligh

— Federal Minister for Ageing Justine Elliot

— Federal Member for Flynn Chris Trevor

— Federal Member for Longman Jon Sullivan

— Federal Member for Blair Shayne Neumann

— State Minister for Child Safety and Minister

for Sport Phil Reeves

— State Minister for Community Services and

Housing and Minister for Women Karen Struthers

— State Member for Woodridge Desley Scott

— State Member for Albert Margaret Keech

— State Member for Brisbane Central Grace Grace

— State Member for Gregory Vaughan Johnson

— State Member for Broadwater Peta-Kaye Croft

— State Member for Everton Murray Watt

— State Member for Mount Isa Betty Kiernan

63

— State Member for Southport Peter Lawlor

— Blackall-Tambo Regional Council Mayor Jan Ross

— Brisbane City Council – Councillor for

Enoggera Andrew Wines

— Brisbane City Council – Councillor for

Central Ward David Hinchliffe

— Toowoomba Regional Council –

Councillor Ros Scotney.

• We reviewed our marketing strategy and promotional

materials for our aged care services. This project

included external research and focus groups with our

current and potential aged care clients. Factors that

influence their decisions on community care or entering

a retirement village or residential aged care facility

were identified in the focus groups. The improved

understanding of our brand and target audiences will

underpin a new marketing strategy to be rolled out in

the second half of 2010.

• Working closely with the Retirement Living team,

we sold all Stage 2 units at Sanctuary Park Retirement

Community. Sales and marketing strategies included

a review of the sales processes, resources and

marketing materials. Our marketing tools included

the development of a sales pack which clearly

communicated the key features and benefits of the

village including the community care and other services

available to new residents. Our dedicated website

has also proven to be a valuable marketing tool with

increased numbers of downloads and visitors to the site,

generating an increased number of enquiries.

• We sponsored the annual Lord Mayor’s Carols in the

City event in Brisbane for the first time. This was a great

opportunity to support a valuable community event

while promoting our services to a wider audience.

Our sponsorship also included the production of

a CD of Christmas carols to be produced, which was

available throughout Queensland with a token in the

Sunday Mail newspaper.

• We developed a new monthly newsletter and other tools

to communicate with churches as part of our broader

communication strategy.

• We have reduced the costs of design and printing

by introducing design software that allows the

Communications and Marketing team to produce many

publications in-house. Our in-house, short-run printing

facilities also achieved lower cost print options; and our

negotiated not-for-profit rates with publications helped

control our advertising spend for care services.

• Churches of Christ Care’s 2008/09 Annual Report was

recognised with a Silver award in the 2010 Australasian

Reporting Awards. The awards recognise organisations

who present accurate, transparent and relevant

information to their stakeholders.

• We commenced redevelopment of corporate websites

and the Care Pathways website and updated their

appearance to incorporate the new integrated

branding. The new websites will incorporate

e-marketing features, more effective search

facilities and web statistics reporting.

• Improved online facilities enabled us to develop

a very successful early childhood marketing campaign.

The Churches of Christ Care Early Childhood Services

Recipe Booklet campaign generated over 75,000 visits

to the website.

• We developed new branding and marketing materials for

Churches of Christ in Queensland including letterhead,

business cards, templates and other stationery items.

The new materials give a distinct look to Churches of

Christ in Queensland and will help continue to raise

awareness of the organisation, and the churches and

services that we operate in the community.

Opening the new wing at Barcoo Living Multi Purpose Service in Blackall: Owen Stockwell, Federal Member for Flynn Chris Trevor, former Minister for Ageing Justine Elliot and former Acting Executive Director Peter Cranna.

Former Minister for Ageing Justine Elliot and Service Manager Bernice Leek at the Barcoo Living opening.

Churches of Christ in Queensland Annual Report 2009/1064

Branding and logo development

With our organisational restructure, our branding and logos will reflect the closer relationship between

Churches of Christ in Queensland and Churches of Christ Care services. Our latest websites already feature design

concepts that link and align the two facets of the broader organisation. This process will continue in further website

developments and in new promotional material produced for our other services in the year ahead.

Figure 1: Churches of Christ in Queensland website was re-developed

in line with the rebrand.

Figure 2: Churches of Christ in Queensland new branding.

Our challenges

• The organisational restructure will call for us to support

a larger organisation with additional objectives and

operating units. It will also have many implications

for aligning and updating all printed and electronic

communication tools. We will need to assess the scope

of the services we can offer to individual churches and to

determine how best we can meet the churches’ needs.

• Achieving effective marketing and communications

within the minimum realistic budget is always a

challenge for non-for-profit organisations but this

challenge has been intensified by the recent economic

climate. We must continue to allocate our advertising

and marketing spending carefully – and to monitor and

measure the results to ensure the best return for

our investment.

Looking forward

• We will implement our new aged care marketing

strategy in 2010/11, building on the research and focus

group activities completed in 2009/10. This will entail

developing new branding materials including brochures,

posters and advertising templates.

• We will continue our review of all Churches of Christ in

Queensland websites to align branding with the parent

organisation and to integrate the functioning of all sites,

giving them the same content management system

and shared tools, such as news feeds syndicated

between sites.

• Centenary Development Foundation (CDF), the financial

services arm of the Churches of Christ in Queensland,

offers a range of savings, investment and term deposit

accounts for local churches, ministries and individuals.

The Marketing & Communications Group will now

be responsible for developing and implementing a

marketing strategy for CDF to encourage growth in

new and existing markets.

• In 2010/11 we will provide strategic marketing and

communications help to support the growth in Care

Pathways and early childhood services. This will include

running an extensive foster carer recruitment campaign,

backed by extended placement budgets.

• We will complete the sales phase of Sanctuary Park

Retirement Community Stage 2 and will commence

planning for Stage 3.

• We will continue to integrate church communications

and marketing into our project plans in our first full year

with group responsibility, exploring the best ways to

support and collaborate with the churches.

65

Fundraising

Highlights and key achievements

• Our fundraising programs grew in 2009/10 with the

generous support of many continuing donors and

partners as well as new supporters. Our fundraising

events and campaigns continued to create a vital lifeline

of funds for the many aspects of our work that are not

covered by government funding or service fees.

• Our bequest program grew with 13 further people

advising us that they are leaving a gift to Churches

of Christ Care in their Will. During the year, we

gratefully acknowledged a substantial bequest

from a former resident of Gracehaven Aged Care

Services, Eileen Vasina.

• Many not-for-profit organisations have been affected

by the recent global financial environment but Churches

of Christ Care recorded a modest growth in the average

donation received in 2009/10. We appreciate our

supporters who have continued to give whenever

they can.

• We continue to develop our donations and fundraising

programs and work towards better recognition of

our supporters.

• Support from our corporate partners continued to grow.

We would like to extend a special thank you to the

following for their continued support:

— Tract Consultants

— S Central Pty Ltd

— Care Works

— Kell & Rigby

— John Gaskell Planning and Consultants

— Kimberly Clark Australia

— Fox & Thomas Solicitors

— CPX Printing

— Jolt Studio

— Tunstall Australasia

— Bunzl Outsourcing Services

— iSoft

• The Care Corporate Networking Breakfasts were a

success with over 150 people attending each of the

two breakfasts held in November and May. We thank

Tunstall and Bunzl for their sponsorship of these two

events in 2009/10 and support of the breakfasts.

• We received grants from trusts and foundations for a

number of our services during 2009/10. We would like

to thank the following organisations and agencies for

their generous support:

— Dept of Communities, Seniors Week Committee

for providing grants to our Clive Burdeu Aged Care

Services and South West Healthy Ageing Program.

— Dept of Communities, Foster Kinship and Carer

Week Committee for providing grants to our Care

Pathways services in Bundaberg, Mackay, Mount Isa,

Townsville and Brisbane South West.

— Dept of Families, Housing, Community services

& Indigenous Affairs, Volunteer Grants 2010 for

providing grants to Gracehaven and Bribie Island

Aged Care Services, and the South West Healthy

Ageing Program.

— Dept of Communities, Child Protection Week

Committee for providing a grant to Care Pathways

South West.

— Foundation for Rural and Regional Renewal

for providing a grant to our St George Community

Early Childhood Centre.

Desley Millwood

Group Manager Communications & Marketing

Our corporate networking breakfasts were a success with over 150 people attending each event. Thanks to our sponsors Tunstall and Bunzl for making them possible.

State Member for Everton Murray Watt with residents at Moonah Park Aged Care Services.

Churches of Christ in Queensland Annual Report 2009/1066

67

FINANCE, INVESTMENT & ASSET MANAGEMENT DIVISION

This new division was formed in March 2010, combining departments from different divisions of Churches of Christ Care and adding Centenary Development Foundation (CDF), which previously reported to its own Board.

All the finance-related units of Churches of Christ in

Queensland are now consolidated in this division and

operate within the following departments:

• Building Management

• Financial Services

• Insurance Services

• Procurement and Fleet

• Centenary Development Foundation

(including Centenary Home Loans)

As a result of the changes, CDF has been confirmed as

the investment/treasury vehicle of the whole organisation.

Its organisational purpose is to generate surpluses to

fund church equipping activities. Under the new structure,

CDF also benefits from being able to more easily tap into

the resources, expertise and systems of the broader

organisation.

Highlights of the year

• The division supported the organisation’s broad-based

improvement in financial performance while also

negotiating significant change management issues

during the year.

• Our Procurement unit undertook an Aged Care Business

Efficiency Review, which sourced in-house hospitality

services and introduced process improvements resulting

in cost savings totalling $400,000.

• The Procurement and Fleet unit responded to a

request for 22 beds and related equipment for aged

care residents being relocated due to the floods at

St George. Well-developed supplier relationships

ensured the beds were delivered and assembled

within three hours. The Procurement and Fleet unit

also contributed significantly to the ‘new home kit’

delivered to the staff member in St George who lost

all her belongings (see story page 34).

• Building Management successfully managed the

capital expenditure budgets for projects in the Aged

Care’s Northern Region for the 2009/2010 financial

year, controlling the expenditure on capital items,

calling quotes, negotiating prices, monitoring work

and determining standards that provided significant

cost savings.

Our key achievements

• We undertook a process review and significant software

changes to accommodate the new legal configuration

of the Churches of Christ in Queensland entity.

• Our financial reporting has consolidated the

return-on-capital methodologies mandated by the

business. As a result, we have achieved financial

performance and process improvements in areas such

as asset management.

• We continued to develop our forecasting and budgeting

toolkits, improving business case support and

budgeting techniques.

• Cash-flow management was again an important focus

and Financial Services was instrumental in maximising

the benefits of sound financial stewardship.

• Procurement arranged the cost-effective upgrading

of nurse call systems across five major facilities.

• The organisation’s fleet reached 315 fleet units.

By electing to manage our own purchase/disposal

process via dealer trades, we saved $68,000 over and

above the special government pricing negotiated.

State Member for Southport Peter Lawlor with former Acting Executive Director Peter Cranna at the project launch of the Southport housing development.

Churches of Christ in Queensland Annual Report 2009/1068

• A policy decision to move to four-cylinder vehicles

was very successfully introduced, with 84 per cent

of the fleet now being four-cylinder vehicles; and the

number of six-cylinder vehicles dropping from 106 to 38.

Twenty-eight per cent of the fuel purchased was ethanol

blended e10, which has environmental benefits.

• Church Insurance minimised premium increases for

insurance coverage. The unit’s expertise in moderating

the insurance needs of the organisation and negotiating

with the insurer helped our care services and churches

to obtain affordable insurance coverage.

• Building management contributed to the success of a

number of construction projects. These included the

extension of Kallangur Community Early Childhood

Centre, the redevelopment of Hervey Bay Family Day

Care buildings and grounds, and the renovation

of Frank Gilson House in Maryborough.

• Taxation advice was provided to a church that allowed

them to extract themselves from a complex situation.

Our challenges

• In the second half of the 2010/11 financial year the

organisation’s Enterprise Resource Planning project

will introduce change in the aged care funding and

billing process areas. Given the impact on the

organisation’s major funding stream, the division

will be required to support these changes with key

resources for a prolonged period.

• The organisation is embarking on strong growth

phases in a number of business streams, notably

housing and child protection. Each of these streams

has unique financial features that will need to be a

focus in the coming year in order to properly manage

organisational risk.

• Cash-flow management and procurement planning

will require additional attention as we move into an

era of major building projects for housing programs

and aged care.

• Building Management’s ongoing challenge is to ensure

the organisation’s buildings meet all changing legislative

requirements. Recent changes in food safety standards

have required significant changes to previously

compliant kitchens.

• In common with other financial institutions, our

investments have suffered as a result of the Global

Financial Crisis and we need perceptive management

to optimise future returns.

• Integrating CDF into the broader Churches of Christ in

Queensland organisation will raise further issues and

opportunities including the possibility of leveraging

State Office property expertise to help churches make

sound property decisions.

Looking forward

• Financial Services has highlighted a number of areas

for further improvements. In particular, budgeting and

reporting processes require development in areas such

as labour costing and benchmarking.

• We plan to scope, design and implement contract

management across the organisation.

• Changes to water pressures supplied by local authorities

require a review of hydrants. Some hydrants may no

longer be necessary and others may need changes to

make them compliant.

• A large number of tenders are due in 2010/11, including

food provision (value over $3m per annum) and the data

network for all of Churches of Christ in Queensland.

• We will continue to create a coherent financial

management framework for the overall Churches of

Christ in Queensland legal entity and to work through

the process and accounting issues. An objective for

2010/11 will be to produce consolidated financial

statements for this entity that comply with all

relevant accounting standards and contribute to

the financial success of the Churches of Christ in

Queensland organisation.

• In 2010/11 CDF will focus on developing relationships

with all Churches of Christ in Queensland churches.

From these relationships we will:

— expand our investor base

— better understand the plans of churches and

provide property advice earlier in the process

— increase loans to churches and other

appropriate organisations

— update the investment strategy so it is relevant to

the changing organisational requirements and the

new broader role of CDF.

Peter Cranna

Director Finance, Investment & Asset Management

69

FINANCIAL OVERVIEW

Transition year

The Constitution of Churches of Christ in Queensland was rewritten and approved at the Annual General Meeting in November 2009.

The primary intent of this change was to have a better focus

on the mission of the organisation as a whole through unity

of care, ministry and support services. As a consequence

all the independent agencies and their respective Board

governance structures were dissolved leading to a unified

structure organised on a divisional basis effective from

1 January 2010.

Despite this structural change, the work required to

move accounting for all Churches of Christ in Queensland

agencies towards using the same software and financial

policies could only be executed for practical reasons

effective from 1 July 2010. Therefore, the financial

statements for the 30 June 2010 have been completed for

each independent agency instead of for Churches of Christ

in Queensland as a whole.

What we have published this yearWhilst independent agency audited financial statements

have been produced this year, they will not be published in

this Annual report format.

In their stead, amalgamated financial information has been

produced and disclosed in the following pages at summary

level. To provide more detail at an amalgamated level, in

our judgement, may mislead some readers of the accounts

as the financial information for Churches of Christ Care

has been produced and audited on a different basis when

compared with the other agencies.

Please note that these amalgamated figures have not been

audited in their own right, however the underlying financial

statements that form the source of the amalgamated

figures have been audited.

If church members wish to view audited financial

statements for any or all of the agencies of Churches of

Christ in Queensland, they are available for download on

Leader Link.

What will we publish next year?Churches of Christ in Queensland will produce a single

set of financial statements that:

• presents the single point of truth regarding Church of

Christ in Queensland financial performance and position

• comply with Australian Accounting Standards

• show comparative information that complies with

Australian Accounting Standards

• are audited by one audit firm

• apply the same financial policies across all divisions

of Churches of Christ in Queensland.

One is really two from a financial viewpointThis section covers a principle that looks easy to understand,

but has complex and wide-reaching implications.

Churches of Christ in Queensland is one legal entity and

will produce a single financial statement in the future.

However the services it conducts are wide ranging and are

subject to external classification regimes, some of which

are defined specifically by tax legislation. In particular

some fit under the Public Benevolent Institution (PBI)

classification and some do not – those services we call

non-PBI services.

PBI services are largely represented by services provided

under the Churches of Christ Care Division, along with some

support services.

The definition of what is a PBI service is technical, but

can be summed up by Churches of Christ Care’s first

object in its Constitution (Annexure 1 to Churches of

Christ in Queensland Constitution) “to provide for the

relief of poverty, sickness, suffering, distress, misfortune,

destitution or helplessness”.

Churches of Christ in Queensland Annual Report 2009/1070

Income statement

The trend in total income for Churches of Christ in

Queensland has been strongly positive reflecting

primarily the organic growth path set by the Churches

of Christ Care Division.

Expansion in aged care services including the addition of

61 beds at Moonah Park Aged Care Services this year and

growth in child, youth and family care services, specifically

in the Care Housing and Care Pathways service streams,

has continued. This growth path in revenue reflects

both the positive reputation established with respective

government agencies and clients, and successful income

protection strategies.

With the growth in revenue has come improvements in

operating profit performance. This has been realised

through a determined approach to cost control balanced

with employee and client expectations. It should be noted

that operating profit excludes individually significant items

of a one off nature that can serve to distort the final profit

figure. Examples of these transactions are major asset

disposals or acquisitions.

Non-PBI services, most of which are conducted for public

good, nevertheless fall outside of the tightly defined

PBI constraints and comprise of former agencies and

operations dealing largely with religious or financial

matters such as:

• Centenary Development Foundation

• Church Equipping Division

(formerly known as Resource Missional Team)

• Services provided by the Council, Board, Executive

Director and Conference Secretariat

(formerly known as Harvest Foundation)

• Historical Committee

• Womens’ Ministry.

So why is this distinction between PBI and non-PBI important?There are a number of reasons including:

• Most funding provided by government has strict

rules regarding its use

• Significant tax advantages are provided to PBI

employees. Loss of this PBI status will result in

significantly larger wages costs each year.

Commentary on the amalgamated financial informationAll of the data represented here is an amalgamation of all

the agencies financial transactions. Consequently there are

some general factors to bear in mind when reviewing each

of the following sections.

Firstly, some of the agencies transact business with other

agencies, for example property rents and insurance costs.

These transactions between agencies can therefore

serve to inflate income or expense data when viewing

the organisation as a whole. Similarly assets or liabilities

between agencies can serve to inflate aggregate assets

and liabilities although can be ignored on a net basis.

Secondly, the scale of the Churches of Christ Care

agency compared to the other agencies inevitably

dominates the trends and scale of the financial data

presented so that the analysis will tend to focus on

Churches of Christ Care exclusively.

Total Revenue – FY2008 to FY2010 ($’000)

Operating Profit – FY2008 to FY2010 ($’000)

105,00007/08

110,000

115,000

140,000

134,000

130,000

125,000

120,000 118,519

130,118

138,970

08/09 09/10

-2,00007/08

0

2,000

10,000

8,000

6,000

4,000

-1,115 227

8,260

08/09 09/10

71

The operating profit trend shown here again reflects the

performance of Churches of Christ Care and in particular the

improvements achieved in aged care and retirement living

operations within the Churches of Christ Care Division.

The net profit trend includes the impact of individually

significant items. In the 2008-2009 year Churches of Christ

Care benefitted from a one off accounting gain related to

acquiring a new facility at Bundaberg which contributed

$8M to the net profit line.

In 2009-2010 the improvements in operating results

discussed above were depressed by the impairment of

assets in the Centenary Development Foundation agency

(discussed fully below).

Centenary Development Foundation (CDF) InvestmentsHistorically, under former management, and prior to the

improvements introduced to the Churches of Christ in

Queensland governance structures from November 2009,

CDF invested funds into a variety of financial instruments

and across a variety of asset classes within a framework

that enabled some speculative investment choices to be

made. The majority of funds were invested in conservative

highly liquid (cash, at call accounts and term deposits)

investments, and CDF also provided loans to churches,

individuals and businesses that met the loan criteria at

the time of the loan.

Some funds that CDF invested in were related to property

development loans and mortgage backed securities and

were adversely affected by the global financial crisis. A

small number of these funds have been frozen and have

remained illiquid whilst proper assessment of underlying

value has been made. It is now prudent for CDF to make an

accounting adjustment and write down the value of these

investments to their currently expected realisable value

as at 30 June 2010. It is important to note that CDF has not

disposed of the assets as at this date and therefore the

amount actually realised in cash may be more or less than

the revised written down value. Given the current economic

circumstances, it is expected that CDF will realise more than

the 30 June 2010 written down value once the assets are

converted into cash in the future.

The amount of the writedown as at 30 June 2010 was

$3,674,716 and has been incurred across four different

investments. This amount represented a relatively

small percentage (less than 9%) of CDF’s funds under

management at year end and 6% of current funds under

management. As noted above, the actual decrease in value

that CDF will incur in those four investments may vary from

the written down value.

As mentioned previously, Churches of Christ in Queensland

has recently undergone fundamental changes to its

organisation structure which has resulted in all financial

and investment operations, including those of CDF,

being combined under one management stream, with

more direct control and management by the Executive

Team and the Board.

The Board has instructed new management to create an

investment strategy and, while there will continue to be

a diversity of investments across different asset classes,

some categories of loans and investments available

previously have been excluded. They have also determined

a clear direction and purpose for CDF, as well as ensuring

the governance and internal control regime is appropriate

and robust. One example of this is the creation of the

Finance & Investment Committee which includes a review

of the activities of CDF as part of its overall charter.

The Committee will review and recommend for approval

a new investment policy and investment plan for

the organisation.

The Board is confident that the steps it has taken will result

in positive outcomes for CDF and ultimately result in further

funds being directed into Church Equipping from the profits

of CDF.

While the decrease in value of four of the investments

is disappointing, the financial mission of CDF remains vital

and still provides very worthwhile and valuable services

to Churches of Christ in Queensland and its members.

It has positive net assets and all investments in CDF by

church members and churches are backed by the assets

of Churches of Christ in Queensland. Your investments in

CDF are safe and continue to work for the betterment of the

Church of Christ in Queensland community.

Net Profit – FY2008 to FY2010 ($’000)

007/08

2,000

4,000

10,000

8,000

6,0004,884

9,474

5,053

08/09 09/10

Churches of Christ in Queensland Annual Report 2009/1072

Balance sheet

Churches of Christ in Queensland has a strong balance

sheet that has shown an increase in wealth year on year.

Like most religious organisations, the assets are mainly

comprised of land and building assets used to provide

community services. Please note that no church land

and buildings beneficially owned by churches have been

included in the the figures or charts above.

Liquidity is often a concern for organisations that are

property rich. Churches of Christ in Queensland has

good liquidity at this time due to the cycle of construction

projects with most being government funded and minimal

non-government funded projects under construction at

this time.

Cash flowsAs mentioned, the Churches of Christ Care Division has

been the recipient of government capital funding to develop

a number of significant social housing developments.

These projects are cash flow positive for the organisation

with funding in advance of construction payments. This

positive influence has augmented Churches of Christ Care’s

generally positive operational cash flow such that it has far

exceeded the other agencies cash profiles.

As we move through the development cycle in housing

programs, the positive cashflows will be dissipated.

However planned improvements in accommodation

bonds and ingoing contributions should support the strong

operational cashflows and the organisation’s capacity to

develop its own property portfolio.

Whilst operational cash flows have been strong, these are

necessary to support and expand the substantial property

portfolio. In the year 2009-2010 major expenditure has

taken place on two affordable housing programs and the

extension of Moonah Park Aged Care Services. In previous

years, refurbishment at Bribie Island Aged Care Services,

extensions at Sanctuary Park Retirement Community and

Fair Haven Hervey Bay aged care facility have all been major

uses of cash.

Net Assets – FY2008 to FY2010 ($’000)

Cash Generated by Operations – FY2008 to FY2010 ($’000)

Cash Spent Acquiring Property, Plant and Equipment – FY2008 to FY2010 ($’000)

135,00030 June 08

140,000

145,000

160,000

155,000

150,000145,444

154,905

159,957

30 June 09 30 June 10

007/08

5,000

10,000

35,000

30,000

25,000

20,000

15,000

45,000

40,000

8,207

19,331

41,109

08/09 09/10

30,00007/08

31,000

32,000

37,000

36,000

35,000

34,000

33,000

41,000

40,000

39,000

38,00038,061

40,361

33,943

08/09 09/10

73

Your word is a lamp to my feet and a light for my path.

Psalm 119:105”“

Churches of Christ in Queensland Annual Report 2009/1074

Directory of Member Churches

Acacia Ridge Acacia Ridge Church of Christ 07 3273 3412

Alexandra Hills Redlands Church of Christ 07 3822 3341

Annerley Annerley Church of Christ 07 3892 2568

Arana Hills Arana Hills Church of Christ 07 3851 2022

Biggera Waters Southport Church of Christ 07 5594 6633

Bongaree Bribie Island Church of Christ 07 3408 3772

Bongeen Bongeen Church of Christ 07 4668 0403

Boonah Boonah Church of Christ 07 5463 4095

Boondall Boondall Church of Christ 07 3216 5334

Bray Park Warner Community Church of Christ 0410 289 082

Brisbane Ann Street Church of Christ 07 3839 4395

Brown Plains Browns Plains Church of Christ 07 3800 2331

Bundaberg Avenell Heights Church of Christ 07 4152 4833

Bundaberg Twyford Street Church of Christ 07 4155 1619

Bundamba The Oasis Bundamba Hub 07 3282 0847

Burleigh Heads Burleigh Heads Church of Christ 07 5576 4677

Caboolture Caboolture Living Hope (Church of Christ) 07 5497 4541

Camp Hill Camp Hill Church of Christ 07 3398 3075

Cecil Plains Outback Church of Christ 07 4693 8598

Cedar Creek Samford Cell Church of Christ 07 3289 4211

Chambers Flat Riverwood Ministries Church of Christ 07 3802 0522

Chinchilla Chinchilla Church of Christ 07 4668 9522

Dalby Dalby Church of Christ 07 4662 2795

Dicky Beach Caloundra Church of Christ 07 5491 7778

Edge Hill Cairns Centenary Lakes Christian Community 07 4032 4411

Fernvale Fernvale Community Church of Christ 07 5426 7878

Gatton Gatton Church of Christ 07 3381 8185

Gladstone Gladstone Church of Christ 07 4976 9393

Gympie Gympie Church of Christ 07 5483 6331

Highfields Highfields Church of Christ 07 4698 7122

Jamboree Heights Westside Church of Christ 07 3279 1570

Jamboree Heights Vietnamese Church of Faith 07 3818 8889

Kallangur Pine Rivers Church of Christ 07 3204 6718

Kedron Brisbane North Church of Christ 07 3857 5316

Kingaroy Kingaroy Church of Christ 07 4162 2244

Kingsthorpe Kingsthorpe Church of Christ 07 4630 0939

Leichhardt Leichhardt Church of Christ 07 3812 3737

Lowood Lowood Church of Christ 07 5464 0523

Ma Ma Creek Ma Ma Creek Church of Christ 07 4695 6579

Mackay Mackay Church of Christ 07 4942 3321

Marburg Marburg Church of Christ 07 5464 4717

Maryborough Maryborough Door of Hope 07 4121 6822

Moorooka Rising Sun International Church 07 3848 3148

Mount Walker Mount Walker Church of Christ 07 5464 0536

Murgon Murgon Church of Christ 07 4168 4134

Nambour Sanctuary Park Church of Christ 07 5441 2833

North Buderim Lakeshore Community Church of Christ 07 5445 6255

75

Pialba Hervey Bay Church of Christ 07 4194 5916

Raceview Whitehill Church of Christ 07 3288 0186

Redcliffe Redcliffe Church of Christ 07 3880 1225

Rockhampton Rockhampton Church of Christ 07 4927 5289

Roma Roma Church of Christ 07 4622 1323

Rosevale Rosevale Church of Christ 07 5464 9197

Silverdale Silverdale Church of Christ 07 5467 1541

Springfield Springfield Oasis Church 07 3282 0847

Springwood Springwood Church of Christ 07 3299 3737

Sunnybank Sunnybank Church of Christ 07 3344 5152

Toowoomba HumeRidge Church of Christ 07 4635 0350

Toowoomba Toowoomba North/ Garden City Church of Christ 07 4639 1350

Townsville Townsville Church of Christ 07 4721 0282

Warwick Warwick Church of Christ 07 4661 8211

Withcott Withcott Church of Christ 07 4630 3808

Wynnum Wynnum Church of Christ 07 3396 9231

Zillmere Zillmere Church of Christ 07 3865 1558

Aboriginal & Islander Christian FellowshipTarragindi Aboriginal & Islander Christian Fellowship 07 3848 9466

Berrinba Logan Aboriginal Community Church 07 3208 6297

Eidsvold Eidsvold Christian Community 07 3848 9466

Fingal Head Cross Flow Ministries 07 5523 2119

Mareeba Mareeba Community Church 07 4092 5318

Mount Isa Mount Isa Christian Centre 07 4749 1307

Normanton Normanton Christian Centre 07 4745 1212

Thursday Island Torres Strait New Light Ministies 07 4069 2818

Toukley Wyong Christian Koori Fellowship 02 4393 6965

Churches of Christ in Queensland Annual Report 2009/1076

Church and care service locations

Chur

ch lo

cati

ons

Earl

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ildho

od

serv

ices

Child

pro

tect

ion

serv

ices

Hou

sing

ser

vice

s /

hom

e as

sist

sec

ure

Com

mun

ity

ag

ed c

are

Res

iden

tial

ag

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are

Ret

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g

BRISBANE

Acacia Ridge

Alexandra Hills

Annerley

Arana Hills

Boondall

Bray Park

Brisbane City

Calamvale

Camp Hill

Capalaba

Cedar Creek

Forest Lake

Hawthorne

Jamboree Heights

Kallangur

Kedron

Kenmore

Mitchelton

Moorooka

Pine Rivers

Redcliffe

Spring Hill

Springwood

Sunnybank

Tarragindi

Upper Kedron

Wynnum

Zillmere

NORTH OF BRISBANEBirtinya

Bongaree

Bundaberg

Caboolture

Dicky Beach

Edge Hill

Eidsvold

Gin Gin

Gladstone

Gympie

Hervey Bay

Kingaroy

Mackay

Mareeba

Maryborough

Mount Isa

Murgon

Nambour

Normanton

North Buderim

77

Rockhampton

Thursday Island

Tiaro

Townsville

Woorim

SOUTH OF BRISBANE

Beenleigh

Benowa

Berrinba

Biggera Waters

Browns Plains

Burleigh Heads

Chambers Flat

Fingal Head

Greenbank

Hillcrest

Inala

Labrador

Logan

Nerang

Robina

Southport

Toukley

Yatala

WEST OF BRISBANE

Blackall

Bongeen

Boonah

Bundamba

Cecil Plains

Chinchilla

Crows Nest

Cunnamulla

Dalby

Fernvale

Gatton

Highfields

Inglewood

Injune

Kalbar

Kingsthorpe

Leichhardt

Lowood

Ma Ma Creek

Marburg

Mount Walker

Raceview

Roma

Rosevale

Silverdale

Springfield

St George

Toowoomba

Warwick

Withcott

Churches of Christ in Queensland Annual Report 2009/1078

Church statistics

Church statistics as at the 31st December 2009

Average total attendance to services throughout

the week

Active Members

BaptismsYear Church Commenced

Aboriginal & Islander Christian Fellowship 275 169 0 1929

Acacia Ridge Church of Christ 47 35 0 1953

Ann Street Church of Christ (Brisbane City) 48 14 0 1883

Annerley Church of Christ 58 43 3 1913

Arana Hills Church of Christ 250 140 0 1966

Avenell Heights Church of Christ (Bundaberg) 36 33 4 1970

Bongeen Church of Christ 46 37 3 1977

Boonah Church of Christ 71 86 1 1894

Boondall Church of Christ 32 51 0 1916

Bribie Island Church of Christ 64 48 0 1975

Brisbane North Church of Christ (Kedron) 45 77 0 1992

Browns Plains Church of Christ 18 28 0 1980

Burleigh Heads Church of Christ 134 119 7 1982

Caloundra Church of Christ (Dicky Beach) 252 182 1 1974

Camp Hill Church of Christ 73 62 1 1957

Cairns Centenary Lakes Christian Community 258 200 16 1969

Charters Towers Church of Christ 29 22 8 1884

Chinchilla Church of Christ 91 68 2 1951

Cunningham Community Church 39 42 0 2002

Dalby Church of Christ 31 28 0 1956

Fernvale Community Church 37 36 3 1997

Garden City Church of Christ (Toowoomba) 32 28 0 1992

Gatton Church of Christ 65 39 0 1955

Gladstone Church of Christ 64 77 10 1953

Gympie Church of Christ 110 58 1 1886

Hervey Bay Church of Christ 120 85 0 1974

Highfields Church of Christ 108 48 9 2002

HumeRidge Church of Christ (Toowoomba) 1003 552 16 1882

Kingaroy Church of Christ 84 54 3 1909

Kingsthorpe Church of Christ 56 58 1 1988

Lakeshore Community Church of Christ (North Buderim)

75 75 0 2002

Leichhardt Church of Christ 15 23 0 1953

Living Hope Christian Family (Caboolture) 30 21 2 1986

Lowood Church of Christ 17 18 0 1949

79

Average total attendance to services throughout

the week

Active Members

BaptismsYear Church Commenced

Ma Ma Creek Church of Christ 28 48 4 1885

Mackay Church of Christ 98 46 1 1937

Marburg Church of Christ 28 29 0 1895

Maryborough Door of Hope 89 76 2 1892

Mount Walker Church of Christ 37 33 0 1884

Murgon Church of Christ 13 12 2 1960

Outback Church of Christ (Clermont) 24 27 1 1991

Pine Rivers Church of Christ (Kallangur) 276 209 15 1975

Powerhouse Church of Christ (Townsville) 45 60 0 1930

Redcliffe Church of Christ 73 83 0 1956

Redlands Church of Christ (Alexandra Hills) 45 58 7 1979

Rising Sun International Church (Moorooka) 30 30 7 1931

Riverwood Church of Christ (Chambers Flat) 20 24 0 1992

Rockhampton Church of Christ 32 25 5 1928

Roma Church of Christ 45 62 0 1888

Rosevale Church of Christ 36 34 0 1891

Samford Cell Church (Cedar Creek) 6 6 0 1979

Sanctuary Park Church of Christ (Nambour) 95 88 1 1951

Silverdale Church of Christ 40 34 1 1920

Southport Church of Christ (Biggera Waters) 410 319 35 1957

The Oasis Church (Springfield & Bundamba) 90 126 0 2002

Springwood Church of Christ 260 143 1 1974

Sunnybank Church of Christ 70 51 1 1914

Toowoomba North Church of Christ 275 189 5 1922

Twyford St Church of Christ (Bundaberg) 171 109 1 1923

Vietnamese Church of Faith (Jamboree Heights) 35 42 4 2004

Warner Community Church of Christ (Bray Park) 50 63 0 2005

Warwick Church of Christ 50 41 2 1883

Westside Church of Christ (Jamboree Heights) 190 127 4 1993

Whitehill Church of Christ (Raceview) 314 213 5 1922

Withcott Church of Christ 90 95 0 1982

Wynnum Church of Christ 24 33 0 1925

Zillmere Church of Christ 39 22 2 1882

Total 6841 5213 197

Churches of Christ in Queensland Annual Report 2009/1080

Directory of care services

STATE OFFICE41 Brookfield Road Kenmore 4069PO Box 508 Kenmore 4069Phone: (07) 3327 1600Fax: (07) 3878 1268Email: care@cofcqld.com.auWebsite: www.care.cofcqld.com.au

Child, Youth and Family CareEarly Childhood Services

Long Day Care

Alexandra HillsChinchilla Kallangur North BuderimRaceviewSouthportSt George Withcott

Family Day Care

Chinchilla Gin GinHervey BayJamboree HeightsMaryborough St George

Other services

Occasional Care – Jamboree Heights Limited Hours Care – HawthorneIn-Home Care – MaryboroughOutside of School Hours Care – SouthportMobile Children’s Service–St George Family Support Service – Maryborough

Care Pathways – Child Protection Services

Fostering Services

BeenleighBundabergBundambaCentenary Gold CoastInalaIpswichLoganMackay/WhitsundayMaryboroughMount IsaTownsville/BohleYatala

Assessment and Intervention Services

Gold Coast MackayMaryborough

Residential and Supported Accommodation

BerrinbaBrowns PlainsBundamba CabooltureCalamvaleCapalabaForest LakeGreenbankInalaLoganMount IsaTownsville/Thuringowa (Condon)Upper Kedron

Semi-Independent Living Program

Browns PlainsBundabergIpswichLoganMackayMaryboroughMount IsaTownsville

Options

Brisbane Gold CoastIpswichLoganYatala

Respite for Carers

Mackay

Housing ServicesBrisbane IpswichGold Coast

Home Assist Secure

BlackallGold CoastRedcliffeWarwickWestern Suburbs of Brisbane

HACC Home Maintenance

Blackall (HM only)Redcliffe (HM only)Western Suburbs of Brisbane

Rental Units for seniors

Alexandra Hills SouthportSt George

Retirement LivingAcacia RidgeBenowaBongaree – Bribie IslandBoonahBundaberg Crows NestGatton MaryboroughMitcheltonNambourSouthport ToowoombaWoorim – Bribie Island

Aged Care Services Residential Care

Acacia RidgeAlexandra HillsBenowaBlackallBongaree – Bribie IslandBoonahBundabergCrows Nest CunnamullaGatton Gin GinHervey BayHillcrestInglewood InjuneKalbar MaryboroughMitcheltonNerangSouthport St GeorgeTiaroToowoombaWoorim – Bribie Island

Community Aged Care

Alexandra HillsBlackallBoonahBribie Island Crows NestGin GinGold Coast Hervey BayMitcheltonSt GeorgeSunshine CoastToowoomba

DIRECTORIES

Churches of Christ in Queensland has prepared this annual report according to criteria

set by the Australasian Reporting Awards and aims to:

• provide a comprehensive overview of our services and achievements throughout the year

• provide a current financial and statistical report

• highlight our future direction.

Churches of Christ in Queensland is a legal body incorporated under letters patent issued

pursuant to the Religious Educational & Charitable Institutions Acts 1861-1959.

All bible references have been taken from the New International Version

Churches of C

hrist Care Annual Report 2008/09

ANNUAL REPORT 2009/10

Churches of Christ in Queensland

CHU

RCH

ES OF CH

RIST IN

QU

EENSLA

ND

AN

NU

AL R

EPORT 2009/10

I am the light of the world. Whoever follows me will never walk in darkness, but will have the light of life.

– John 8:12

State Office

41 Brookfield RoadKenmore Queensland 4069

Phone (07) 3327 1600Fax (07) 3878 1268

Free call 1800 193 438Website cofcqld.com.au