WILLIAM C. (CHUCK) ROSSSenior Sales & Project Manager

mobile | 678.314.8085 email | cro1010@hotmail.com !

CAREER Skilled senior manager with broad skills in training, sales management and project management. Strong team player, SUMMARY consistently exhibiting solid leadership to meet business objectives and complete projects on time and under budget. !

DISTINCTIVE QUALIFICATIONS

Sales Management & Training • Consistent record of exceeding sales goals, resulting in performance-based promotions in every employment setting. • Continued success training large sales forces, based on excellent knowledge of sales training techniques and workflow processes. • Adept relationship manager, skilled at developing rapport and leveraging resulting relationships to close sales and drive profits.

Project Management • Consistent record of managing large-scale projects on time, on budget and in accordance with client specifications. • Skilled at evaluating existing and designing new workflow processes to increase productivity, reduce costs and improve the bottom line. • Wealth of experience identifying new vendors, negotiating amenable rates and soliciting bids across industries.

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CAREER HISTORY

ROSS, LLC • Atlanta, GA 2008-Present Consulting Firm FOUNDER Launch and grow business consulting business focusing on innovation around multiple revenue streams with a wide range of companies. Regularly invited to speak about team building, professional motivation and diversifying product and service offerings in corporate environments. Transitioned one line of business in the firm to coaching and camp counseling and management, applying my business acumen to both at-risk and affluent youth in sports and adventure environments.

Sales Management & Training • Grew youth summer camp business from 15 campers a week for 3 weeks to 50 campers a week for 8 weeks each summer. • Invited to speak on team building, motivation and diversification of revenue streams at YMCA Atlanta & Greensboro. • YMCA Camp Fire Conference key note speaker on running successful summer day camp business and social, 2006-2009 • Regularly facilitate team-building exercises on-site for companies, including AT&T, IBM, BBVA Ban, Coke and Kennesaw State University. • Continued success training groups in best practices around profitably running summer day camp businesses.

YMCA OF METRO ATLANTA - EAST COBB • Marietta, GA 2007-2008 Community-based NonProfit Organization SOCCER DIRECTORProfessionally led both the Select and Recreational soccer programs for the East Cobb location of large international organization, focusing on player development, coaching development, program development and club development, while cultivating a love of the game in all involved.

Sales Management • Acted as the face of the organization in all soccer-related matters, and promoted public consumption of the program.

WISE COMMERCIAL CONTRACTING • Alpharetta, GA 2006-2007 Commercial Contracting Company PROJECT MANAGERResponsible for a staff of more than 50 employees working in hotel renovations and property maintenance, while managing major renovations in all classifications of hotel across the United States.

Sales & Project Management • Successfully identified and closed potential clients and sales opportunities using tested marketing strategies in conforming market. • Project coordination, management and budgeting to ensure delivery on time, on budget and to client specifications.

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PINE STATE MORTGAGE CORP. • Atlanta, GA 2006-2007 Top Residential Home Loan Firm DIVISION TRAINING MANAGERProvided day-to-day supervision for a sales team of 50+ associates and more than 20 supervisors in the Specialty Product Division, utilizing logic-based problem solving skills to help loan officers overcome customer objections and isolate and remedy problems during the loan process. Effectively identified and prioritized sales and product trainings, while designing continuing education offerings for all sales associates. As a well-respected mentor at this top first-time home buyer leader, consistently and successfully coached seasoned sales professionals on enhanced sales techniques and strategies to maximize results.

Sales Management & Training • Increased cold calling to appointment conversion rate by nearly 20 percent in first year as Division Training Manager. • Grew real estate and loan closings from 1.5M to 3.5M per month during first year as Division Training Manager. • Strengthened customer service skills of divisional staff, resulting in 21 percent increase in customer satisfaction scores. • Developed & successfully implemented sales force training across divisions, as well as corporate training for sales origination software. • Accountable for all product, sales and software training manuals.

Project Management • Created and profitably executed business plan for new Atlanta-based division of nationwide company. • Designed processes to enhance work flow from sales to production, resulting in quick promotion.

HOMEOWNER’S LOAN COMPANY • Atlanta, GA 2004-2006 Mortgage Subsidiary of 7th Largest World Bank PROCESSING MANAGERDirectly oversaw staff of 50+, and actively supplied training for 250+ employee region across four call centers serving customers nationwide, including new hire, product, sales, systems, compliance, HR and operational topics. Assisted AVP of Training to create and implement new training modules, owned Continuing Education program, and coached new and seasoned associates in effective sales techniques and strategies, as well as problem resolution in a high-demand atmosphere.

AMERICA’S FIRST HOME MORTGAGE COMPANY • Atlanta, GA 2003-2004 Atlanta-based Mortgage Broker BRANCH MANAGER / ORIGINATORSuccessfully owned multiple new business generation projects, from new construction to direct marketing, for this mortgage broker offering FHA and conventional loans. Quickly promoted to Branch Manager due to high personal production performance and proven ability to coach other associates to successfully navigate the often high stress loan application and approval process.

Sales Management & Training • Promoted to turn-around failing branch, increasing sales by $6M per month in only four months.

THE WOW FACTORY • Atlanta, GA 2001-2002 Full Service Marketing Agency CLIENT SERVICES MANAGERFavorably managed key customer accounts for Fortune 100 firms through effective project coordination, management and budgetary accountability in a full-service agency environment. Consistently ensured project delivery on time, on budget and in a quality manner consistent with client expectations.

Sales & Project Management • Created new revenue streams in an unfamiliar industry, resulting in $200K new income for the company. • Drafted and delivered professional presentations and pitches, including development of creative communication approaches. • Key member of product launch team, acting as project coordinator for launches including lighting and stage build outs. • Identified outside vendors, negotiated rates and solicited bids for various client projects.

A BETTER IMAGE • Atlanta, GA 1999-2001 Grand Format Printing Company CREATIVE SALES EXECUTIVESuccessfully generated and maintained new print business through thorough product knowledge and in-house marketing concepts for grand format printing services including billboards, truck wraps, panels, photo reproduction and imaging. Managed key retail and wholesale customer accounts to ensure projects were accurate and delivered on time and budget.

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A BETTER IMAGE (CONT.) Sales Success

• Earned progressive promotion from Inside Sales to Outside Sales Executive based on surpassing sales objectives and outstanding work. • Recognized for initiation of four new key accounts using strong relationship building acumen.

YMCA OF METRO ATLANTA - ALPHARETTA • Atlanta, GA 1985-1999 Community-based NonProfit Organization ADVENTURE PROGRAM COORDINATORProven record of consistent promotion from Senior Camp Counselor during school to advanced, full-time leadership roles, including Ropes Course Facilitator, Adventure Program Facilitator and, ultimately, Adventure Program Coordinator for at-risk youth and corporate clients.

Sales Success • Developed & managed Jungle to Jungle program for at-risk youth, resulting in a greater understanding of human interaction & kids finding their strength. • Designed and implemented adventure-based and rope best practices for citywide locations. !

EDUCATION ART INSTITUTE OF ATLANTA - Atlanta, GA ASSOCIATE OF ARTS IN COMPUTER SCIENCE

TRAINING AEE Experiential Education SeminarAdventure Experience Certification