CHSP Multicultural Access · PDF fileCHSP Multicultural Access Program ... Development of...

CHSP

Multicultural Access Program

Tamworth Sector Support Network

Thursday 1st September 2016

Mrs Terrie Leoleos

NSW Multicultural Ageing and Disability Access Officer

Ethnic Communities’ Council of NSW

Telephone: 02) 9319 0288

Email: [email protected]

Mobile: 0417 223270

MAP Programs

Ethnic Communities’ Council of NSW

Peak body for all culturally and linguistically diverse communities

in NSW since 1975

The ECCNSW undertakes a range of activities, including government funded

projects that focus on;

Community

Advocacy

Education

WHAT DOES THE ECCNSW DO;

Advocates for the Government to consult with all ethnic communities and to respect and protect their rights.

Enters into formal consultation regularly with both the NSW Government and the Opposition to discuss and advise on a broad range of policies affecting ethnic communities.

Has special focus on new and emerging communities, particularly in identifying access opportunities fill their unmet needs.

Ensures ongoing areas pertaining to children, young people, families, ageing, disability and refugee issues remain on government agendas

ECCNSW ORGANISATIONAL STRUCTURE

BOARD OF MANAGEMENT

CHIEF EXECUTIVE OFFICER

BILINGUAL EDUCATORS

ENERGY

ADVOCACYSUSTAINABILITY

NSW

MULTICULTURAL

AGEING AND

DISABILITY ACCESS

MEDIA AND

COMMUNICATIONSADVOCACY MENTORSHIP

MEMBERS

ECCNSW Programs include:

I Speak Your Language

Business Energy Smart Tips (BEST)

Cooks River Water Wise & Seeding Cultural Connections

Bin Trim, waste solutions

for sustainable business

Energy Advocacy Media Communications

Now back to the MAPS…..

History of the Multicultural Access Program

1980 2000 2005 2011 2015 2016 2017 2018

MAP

Established

under the

Home and

Community

Care

Program

(HACC)

MAP

Funded by

Department

of Ageing,

Disability

and Home

Care until

2011

2015-2018 – Community Care Support Program

funded by Ageing Disability and Home Care

(ADHC) Family and Community Services (FACS)

for young people with a disability and their

families

2015-2017 – Funding under

the Commonwealth Home

Support Program

2015

(November)

HACC transition

to

Commonwealths

Commonwealth

Home Support

Program (CHSP)

for +65

programs and

activities

MAP

Review

conducted

Resource developed by the NSW MAP Network – building the capacity of our CALD communities

PURPOSE OF THE MAP PROGRAMME….

IMPROVE ACCESS & EQUITY

for CALD older people, younger people with a disability and their carers

STRENGTHEN THE CAPACITY OF THE CHSP & CCSP

services system to respond to the needs of the CALD target group

STRENTHEN THE CAPACITY OF COMMUNITIES

to engage, participate, and navigate the changing community care system

RESPOND TO & INFORM POLICY & PROGRAM DIRECTION

that affects delivery to CALD communities

PROVIDE ADVICE & INFORMATION

to CHSP and CCSP services and related programs on CALD communities access and equity


Objectives under the Commonwealth

2 Main Objectives

Sector Support & Development

(Standard 1 – Expected Outcome 1:4 – Community understanding & engagement)

Enhance capacity and competence of service providers to be more responsive to CALD communities

Undertake activities which identified gaps & needs

contribute to policy

Develop good practice in a changing environment

Community Support & Development

(Standard 3 – Expected Outcome 3.4, Advocacy)

Build the capacity of CALD communities to access commonwealth support services

Undertake activities which identified gaps & needs

Contribute to policy

Develop good practice in a changing environment


National CALD Ageing & Aged Care Strategy

Principle of Inclusion, Empowerment, Access & Equity, Quality, Capacity Building

Strategic Goals and Actions

Goal 1 - CALD input positively affects the development of ageing and aged care policies and programs that are appropriate and responsive

Goal 2 - Achieve a level of knowledge, systems capacity and confidence for older people from CALD backgrounds, their families and carers to exercise informed choice in aged care.

Goal 3 - Older people from CALD backgrounds are able and have the confidence to access and use the full range of ageing and aged care services.

Goal 4 - Monitor and evaluate the delivery of ageing and aged care services to ensure that they meet the care needs of older people from CALD backgrounds, their families and carers

Goal 5 - Enhance the CALD sector’s capacity to provide ageing and aged care services.

Goal 6 - Achieve better practice through improving research and data collection mechanisms that are inclusive of cultural and linguistic diversity in the ageing population.


Service Outcomes ….

The service system is better equipped to respond to the specific needs of

CALD population.

System planning processes are responsive to the specific needs of the CALD

population.

CALD communities are better informed about the aged, disability and other

related programs and the services they offer.

Access & use of services by CALD clients is reflective of local/regional

demographics.

Productive cohesion & network between the funded project and other relevant

community care services.


12 MAP Programs Across NSW

Terrie Leoleos NSW

John Biswas Northern Region / Hunter

Jordan Valageorgiou Nepean

Renika Renadam Macarthur-Wollondilly - Wingercarribbee

Sue Ellen Evans Central Coast

Jorge Ferrerosa-Rojas Northern Sydney

Joyce Van Akkeren Bankstown - Fairfield - Liverpool

Ashley Hill Eastern Sydney

Tom Hinton Inner West

Thushara Halnethilage St George / Sutherland

Desiree Leone Cumberland Prospect

Dave Robinson Illawarra / Shoalhaven


1. Above Sydney Metro Regions

2. Above: NSW including Regional and Country

3. Above: Sydney Metro and regional areas


Activities Delivered Across Sydney / NSW

ILLAWARRA / SHOALHAVEN

Regional Forum Scheduled Thursday 12 May 2016, 10am – 3pm,

Gerroa.

Interface between My Aged Care (MAC),

Regional Assessment Services (RAS), Aged

Care Assessment Team (ACAT) and

Service Providers across the region.

Attendance by Department of Health and

facilitated discussion by Glen Sorenson.

Platform for direct feedback to the

department

EASTERN SYDNEY/ INNER WEST

Information Sessions to

the Community

My Aged Care info session –

Arabic, Vietnamese, Greek,

ST GEORGE/ SUTHERLAND

MAC Forum - Consultation with RAS

and CHSP on MAC issues for CALD-April 2016 (in Collaboration with St George SSDO)

Strengthening Capacity of CHSP -Practical interactive workshops -Build knowledge of CALD issues pertaining to wellness and re-enablement approaches and consumer directed care

Capacity Building Program -Developing future CALD Community Leaders and Aged Care Ambassadors (Pilot program to include Macedonian and Arabic speaking community members)

MAC, CHSP and CDC Information Session (with COTA peer educators) for communities speaking Arabic, Greek, Italian, Macedonian, Cantonese and Mandarin

Tour of local Mosque- Meet and greet with the Imam

- Taste Halal food

- Discussion about religion, beliefs and

local challenges

Cultural BriefingsCultural briefings for service providers

in Chinese, Arabic, Greek

Making the Connection

Directory and links to local CALD

services for the Inner West CALD

communities

NEPEAN

IPAD training (digital literacy )

5 week training x 2 hr sessions

Local libraries and associations

working with CALD communities to teach them how to use My Gov, Centrelink and other

government online services Translators used

BANKSTOWN/ FAIRFIELD/ LIVERPOOL

MAC FACTS sheets (train the facilitators)

Languages

(Chinese, Arabic, Assyrian, Khmer, Serbian,

Turkish, Portuguese, Croatian, Macedonian,

Spanish, Vietnamese)

Development of conversational DVD

Training bilingual educators

Getting the Right HelpThe right to ask questions and get help.

Available in 6 languages

“Enhancing the lives of older

refugees" Self Improvement resource

My Aged Care Conduit between communities and

government services

Feedback on digital response of CALD

consumers

Know your local CALD communityThe unique Nepean community population

and diversity



CENTRAL COAST

Workforce Planning

Resource developed to assist in the

development of future Community

Care Services Workforce

HUNTER

MAP role is establishment of the

Hunter CALD Disability Engagement Reference

Group

MACARTHUR/ WOLLONDILLY / WINGERCARRIBBEE

Coffee Room – open house community discussions

IPad training – information session to 12 aged social support groups on My Aged Care

NDIS Readiness - Joint with MAP and Campbelltown City Council local council

People Live Enhanced Lives-Working in partnership with Frank Whiddon Nursing Home

CCSP and CHSP Building the capacity of carers

and their families

Carers Programs and

ActivitiesEmpowering families to understand

changes

CALD Information sessions CHSP system & aged care

services

Use of TIS services Collaboration with SSDO

Hunter CALD Dementia working party & Roadshow

Cultural expertise




CUMBERLAND PROSPECT

Making a Difference

Language and Culture in Home

Care Standards

NORTHERN SYDNEY

Making a Difference

Language and Culture in Home Care Standards

NSWRoad Show Across Regional &

Country NSW

Identifying and responding to the regional needs of CALD communities

TAFE NSW & MAP Collaboration

CALD Workforce development & community engagement

Local Council Partnerships

Develop strong policies and multicultural

action plans

Regional / State Representation

- on advisory groups, boards, committees, networks

I Speak Your Language

- Regional Resource

Workforce DevelopmentCreating a competent bilingual

workforce

Consumer and Carer

Handbook in 21 languages,

including Arabic, Armenian, Assyrian,

Chinese, Croatian, English, Greek,

Hindi, Indonesian, Italian, Japanese,

Korean, Maltese, Persian/Farsi,

Samoan, Serbian, Spanish, Tagalog,

Tamil, Turkish and Vietnamese;

Consultations with CALD

communities and

cultural organisations in regards to the home and

community care needs in their

communities.

Bilingual Radio Scripts4 languages

Chinese, Arabic, Turkish,

Spanish

Bilingual Radio ProgramProviding CALD communities with

information on healthy ageing


RESOURCES & MATERIALS

WHERE TO FROM HERE?

Lets do it together…in style …..

- Regional sharing of knowledge and resources (PICAC/ AMP Conference CALD MAC Issues)

- Capacity building of regional NSW re: cultural challenges and best practice models

- Collective approach to identifying and responding to gaps across service system to meet

our changing demographic

- Collaboration on MAC research & recommendations for regional CALD

communities

- Developing future partnerships and collaborations (Allied health, medical

facilities, councils, package services, CHSP service providers, high /medium

/ low need care providers etc)

- Utilisation of MAPS across NSW grass root expertise for specific cultural

strategies

- Other – what would the opportunity look like for you?

Where To From Here……

Individual support / cultural guidance for service providers / staff / team leaders etc

Training bilingual speakers/ members of the community to deliver

My Aged Care information sessions to their own community in their own language

Developing MY Aged Care Ambassadors from CALD Backgrounds/ Our CALD Champions

Working with newly arrived refugees / migrants entering the community care sector &

creating a competent and efficient future aged care workforce

Regional Outreach Marketing Strategies – SBS/ Broadcast Community Radio to regional NSW

Multicultural Dementia Memory Walk

Participation in EXPO’s and Events

Gathering real “My CALD Aged Care Stories” – Traveling Road Show Kiosk

Sharing of resources / sharing of knowledge / across NSW

Good Neighbour Program – refugee volunteer program

NEW !!

PICAC Conference 20th and 21st September 2016 – showcasing CALD aged care experiences

NEW!! Inner West / NSW 1 Day Symposium 17th November 2016 – Workforce development, capacity

building, marketing and promotion, consumers journey, 2017 and beyond

Where To From Here……A few ideas….

On behalf of the MAP network members

THANK YOU

Now lets look at what the MAP

program can provide for you…


ATD At the Doctors

BFF Best friend fell

BTW Bring the wheelchair

BYO-T Bring your own - Teeth

FWIW Forgot where I was

GGPBL Gotta go pacemaker batter low

GHA Got Heart Burn

IMHO Is my hearing aid on?

LMDO Laughing my dentures out

OMMR On my massage recliner

OMSG Oh My .. Sorry.. Gas..

ROFLACGU Rolling on floor laughing and can’t get up

TTYL Talk to you louder

Texting for seniors……

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