Christopher Hoffman-Professional Resume-02282017

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Christopher J. Hoffman, Page 1 Address on Request Cell: (503) 562-9010 Email: [email protected] Christopher J. Hoffman Summary I have an extensive career in Information Technology and I am proficient in many IT-related fields; I wish to utilize my extensive experience in a technically related position. * An extended resume detailing job duties, responsibilities, and skill sets follows this summary. Experience 8/2006–12/2016 The State of Oregon, DHS/OHA Salem, Oregon Procurement and Contracts Specialist 3 Duties Included: Possesses in-depth knowledge of all levels of Oregon procurement practices in order to lead discussions and mentor staff. Partnered with customers to develop and maintain procurement policies, procedures, and operating guidelines for their program area. Monitored work flow and prioritized workload. Identified strategic sourcing opportunities within category. Participated in continuous improvement activities, including daily huddles, weekly meetings, process improvement events, and strategic sourcing category team activities. Participated with the administrator and managers of OC&P in the development of operational policies and procedures that accomplish OC&P and agency objectives. Participated in and provided input into strategic initiative workgroups. Developed complex contracts and amendments that reflect the programmatic intent of customers, includes measurable performance criteria, and ensured legal sufficiency. Ensured contracts are in compliance with federal and state laws, Oregon Administrative Rules, agency policies and procedures, and other established criteria. Negotiated contract and agreement terms to minimize performance risk. Developed vendor relationships to encourage minority-owned, women-owned, and emerging small business participation. Consulted with professional and technical staff in determining the most appropriate procurement method to meet project's procurement needs. Developed complex statements of work and complex solicitation documents in conjunction with program staff, ensuring the statement of work, terms, conditions, and rules for participation meet procurement laws. Developed evaluation criteria in conjunction with program staff and facilitates the evaluation process. Provided technical assistance to program staff by interpreting and clarifying contract and solicitation rules and guidelines. Provided contracting and purchasing advice and guidance. Assisted program staff in planning and developing solicitation and contracting preparation for new programs. Assisted program to evaluate and analyze risks associated with agency contracts. Partnered with customers to develop possible resolutions that reduce the risks associated with agency contracts. Met with management and customers to develop, discuss, report and monitor corrective action plans. Participated in trainings and meetings as a subject matter expert. Job Rotations Completed: I completed job rotations with the following departments, thereby increasing my knowledge and inter- networking skills: Oregon Health Authority, Information Security and Privacy Office, February, 2012 – March, 2013. Job rotation summary and functional requirements document available upon request. Department of Administrative Service, Enterprise Goods & Services, September, 2015 – February, 2016. 1998–7/2006 The State of Ohio, DAS/OIT Columbus, Ohio Computer Acquisition Analyst 2 Duties Included: Possesses in-depth knowledge of all levels of Ohio public procurement practices in order to lead discussions and mentor staff. Partnered with customers to develop and maintain procurement policies, procedures, and operating guidelines for their program area. Monitored work flow and prioritized workload. Developed complex contracts and amendments that reflect the programmatic intent of customers, includes measurable performance criteria, and ensured legal sufficiency. Ensured contracts are in compliance with federal and state laws, agency policies and procedures, and other established criteria.

Transcript of Christopher Hoffman-Professional Resume-02282017

Page 1: Christopher Hoffman-Professional Resume-02282017

Christopher J. Hoffman, Page 1

Address on Request Cell: (503) 562-9010

Email: [email protected]

Christopher J. Hoffman Summary I have an extensive career in Information Technology and I am proficient in many IT-related

fields; I wish to utilize my extensive experience in a technically related position.

* An extended resume detailing job duties, responsibilities, and skill sets follows this summary.

Experience 8/2006–12/2016 The State of Oregon, DHS/OHA Salem, Oregon

Procurement and Contracts Specialist 3 Duties Included:

− Possesses in-depth knowledge of all levels of Oregon procurement practices in order to lead discussions and mentor staff. Partnered with customers to develop and maintain procurement policies, procedures, and operating guidelines for their program area. Monitored work flow and prioritized workload.

− Identified strategic sourcing opportunities within category. Participated in continuous improvement activities, including daily huddles, weekly meetings, process improvement events, and strategic sourcing category team activities. Participated with the administrator and managers of OC&P in the development of operational policies and procedures that accomplish OC&P and agency objectives. Participated in and provided input into strategic initiative workgroups.

− Developed complex contracts and amendments that reflect the programmatic intent of customers, includes measurable performance criteria, and ensured legal sufficiency. Ensured contracts are in compliance with federal and state laws, Oregon Administrative Rules, agency policies and procedures, and other established criteria. Negotiated contract and agreement terms to minimize performance risk. Developed vendor relationships to encourage minority-owned, women-owned, and emerging small business participation.

− Consulted with professional and technical staff in determining the most appropriate procurement method to meet project's procurement needs. Developed complex statements of work and complex solicitation documents in conjunction with program staff, ensuring the statement of work, terms, conditions, and rules for participation meet procurement laws. Developed evaluation criteria in conjunction with program staff and facilitates the evaluation process.

− Provided technical assistance to program staff by interpreting and clarifying contract and solicitation rules and guidelines. Provided contracting and purchasing advice and guidance. Assisted program staff in planning and developing solicitation and contracting preparation for new programs. Assisted program to evaluate and analyze risks associated with agency contracts. Partnered with customers to develop possible resolutions that reduce the risks associated with agency contracts.

− Met with management and customers to develop, discuss, report and monitor corrective action plans. Participated in trainings and meetings as a subject matter expert.

Job Rotations Completed: − I completed job rotations with the following departments, thereby increasing my knowledge and inter-

networking skills: • Oregon Health Authority, Information Security and Privacy Office, February, 2012 – March, 2013.

Job rotation summary and functional requirements document available upon request. • Department of Administrative Service, Enterprise Goods & Services, September, 2015 – February,

2016.

1998–7/2006 The State of Ohio, DAS/OIT Columbus, Ohio Computer Acquisition Analyst 2

Duties Included: − Possesses in-depth knowledge of all levels of Ohio public procurement practices in order to lead

discussions and mentor staff. Partnered with customers to develop and maintain procurement policies, procedures, and operating guidelines for their program area. Monitored work flow and prioritized workload.

− Developed complex contracts and amendments that reflect the programmatic intent of customers, includes measurable performance criteria, and ensured legal sufficiency. Ensured contracts are in compliance with federal and state laws, agency policies and procedures, and other established criteria.

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Negotiated contract and agreement terms to minimize performance risk. Developed vendor relationships to encourage minority-owned, women-owned, and emerging small business participation.

− Consulted with professional and technical staff in determining the most appropriate procurement method to meet project's procurement needs. Developed complex statements of work and complex solicitation documents in conjunction with program staff, ensuring the statement of work, terms, conditions, and rules for participation meet procurement laws. Developed evaluation criteria in conjunction with program staff and facilitates the evaluation process.

− Provided technical assistance to program staff by interpreting and clarifying contract and solicitation rules and guidelines. Provided contracting and purchasing advice and guidance. Assisted program staff in planning and developing solicitation and contracting preparation for new programs. Assisted program to evaluate and analyze risks associated with agency contracts. Partnered with customers to develop possible resolutions that reduce the risks associated with agency contracts.

− Met with management and customers to develop, discuss, report and monitor corrective action plans. Participated in trainings and meetings as a subject matter expert.

Computer Acquisition Analyst 1 Duties Included:

− Skills included all duties for Computer Acquisition Analyst 2 (above), but in a lesser capacity and responsibility.

1993–1998 CompuServe Incorporated Columbus, Ohio Administrative Supervisor (Engineer I)

Duties Included: − Administered and coordinated technical projects and work for 25 technicians and engineers; − Coordinated service calls with external vendors and internal departmental clients; − Coordinated resource allocation, including manpower, schedules, hardware and software; − Analyzed customer needs and facilitated solutions within a multi-departmental environment, included

problem analysis, troubleshooting, resource allocation, and problem resolution; − Implemented processes and procedure change, within a self-directed work team, to better utilize

resources, save on costs, and to provide better and faster services. Engineering Technician 2

Duties Included: − Installation, testing, and set up of client/server system components in a large data center environment,

including large system servers utilizing multi-processor servers and disk arrays (Compaq models 5000, 7000, Compaq disk arrays, etc.) (Responsible for main LAN/WAN servers, including hardware, architecture, software, operating systems, protocols, procedures, and principles);

− Cisco router installation and integration (including series 1700, 2600, 3600, and 7200); Connectivity monitoring and troubleshooting of LAN/WAN host servers (including cable runs and labeling, node assignment verification, connectivity, patch panel organization and labeling, and router to router cabling and setup);

− Repair and servicing of all parts of the LAN/WAN systems from server to node. Verification of node validity via network software tools;

− Verification of node validity via network software tools; − Installation, software setup, account and security initialization of Windows NT 3.51, 4.0 and UNIX

operating systems for servers, including integration and validation into network using TCP/IP, net masking, HP Openview, and other tools.

− Designed and developed training materials for other technicians; − Trained new technicians on engineering duties and procedures. − Resource assessment and determination; − Resource ordering and validation for customer orders and work detail (server orders, resource

management and ordering, resource validation, installation scheduling and verification); − Resource organization and audit.

Operations Shift Supervisor Duties Included:

− Supervised two batch processing operators, included merit reviews, problem resolution, delegation, discipline, and support and training;

− Directed and delegated workloads and special projects. − Performed nightly SOPs, in response to customer needs. Included processing files, saving data and

backing up to tape storage (included reel to reel, standard cartridge, and DAT tapes); − Initiated and supervised nightly program problem solving procedures on proprietary mainframe systems

(CompuServe’s mainframe systems were internally developed and built mainframe systems. They required the same set of procedures for nightly back up, restoration, transfer and validation of data.

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Older mainframes were later supplemented/replaced with standard Intel multiprocessor PCs utilizing Windows NT (versions 3.51 and 4.0) and UNIX operating systems);

− Ensured nightly processing and program runs were completed; knowledge transfer to next shift on pending issues.

− Automated manual processes involving database manipulations, procedures and programs utilizing programming knowledge via CompuServe’s proprietary mainframe scripting language;

− Created/Updated staff operating procedures (SOPs). Systems Processing Operator 2

Duties Included: − Lead worker over 1 part-time operator. Included problem resolution, delegation, and support and

training. − Performed and monitored daily procedures, including data/file manipulation, backup and restore; − Addressed program errors as necessary and followed staff operating procedures (SOPs) to validate,

transfer, backup and restore data for client specific nightly procedures; − Nightly processing of batch programs and procedures, which included incremental and full back up of

certain client/customer data. Batch programs were dependent on weekday, week and month (different processes were run at different times, and each had varying complexities).

− Minimal programming via CompuServe’s proprietary mainframe scripting language; − Maintained databases and records, updated files or SOPs when requested. − Processed customer requests as needed or directed, including SOPs, or job / batch programs,

troubleshot output as directed. − Minimal programming via CompuServe’s proprietary mainframe scripting language; − Maintained databases and records, updated files or SOPs when requested.

Computer Operator 1 Duties Included:

− Performed scheduled tasks including incremental and full backup procedures; − Performed staff operating procedures (SOPs) according to customer requests, which produced data

files, job reports, and other customer data; − Organization and filing of tape data (including reel-to-reel, cartridge and DAT data tapes); − Monitored systems for errors, emergency situations, or standard messages. Approximately 130 host

systems were running continuously with output. − Processed customer requests as needed or directed, including SOPs, or job / batch programs,

troubleshot output as directed. 1987–1989 INACOMP Computer Centers Worthington, Ohio Computer/System Technician

Duties Included: − Built, repaired, and tested many name-brand PC systems; loaded software and configured systems for

corporate clients; system problem troubleshooting and resolution; inventory stocking, requisition; new technician training.

1986–1987 PC Solutions Incorporated Eagan, Minnesota Computer/System Technician

Duties Included: − Built, repaired, and tested generic and name-brand PC systems; loaded software and configured

systems for corporate clients; system problem troubleshooting and resolution; managed warehouse stocking and parts supply.

Education 2016–Current Chemekata Community College Salem, Oregon

Continued part-time studies for Bachelor of Science degree; continuing. 2003–2005 Franklin University Columbus, Ohio

Continued part-time studies for Bachelor of Science; no degree. 1990–1993 The Ohio State University Columbus, Ohio

Studied for Bachelor of Arts; no degree. 1985–1986 Hennepin Technical Centers Eden Prairie, Minnesota

Electro-Mechanical and Computer Technology; Graduated; Technical Degree.

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Christopher J. Hoffman Objective A rewarding job that will utilize my skill sets and experience in an environment that allows

growth and opportunity. I have an extensive career in Information Technology and I am proficient in many IT-related fields; I wish to utilize my extensive experience in a technically related position.

Experience 8/2006–12/2016 The State of Oregon, DHS/OHA Salem, Oregon

Procurement and Contracts Specialist 3 Leadership/mentoring:

− Over the course of 10 years, mentored and trained numerous new-hires on DHS OC&P’s policies, procedures, and contract-related information. Attended, evaluated, and recommended hiring of 1 new-hire for MMIS Replacement position. Mentored positions were PCS2- & PCS3-level hires.

Project Management and Administration. Skills Include: − Management of all processes, timelines, stakeholder relations, documentation, analysis,

development, implementation, and close-out of projects using set methodologies, principles, and inter-related disciplines;

− Extensive communication skills for internal and external entities, including: daily in-person, telephone, and written contact with senior management, technical and non-technical agency staff, and vendor community. I provided advice and guidance on technical and non-technical issues, both in an official and non-official capacity, and in written and verbal form;

− Extensive documentation and development of templates, technical documents, and electronic and official correspondence;

− Independent and self-directed evaluation of issues and remedies in regards to a specific situation, including escalating issues when necessary. I have extensive tracking and reporting knowledge and I have maintained extensive organization of files, both electronic and hardcopy. I have extensive experience in ensuring contract records were maintained in accordance with retention schedules and policy;

− Promoted clarity and buy-in to associated processes and time lines with internal and external stakeholders; collaborated with senior management, managers, staff, and technical resource staff on procedures and specifications for developing IT-related specifications, requirements, and goals;

− Performed advanced, professional-level work that required in-depth analysis and responsiveness to continuing changes in programs or technological developments; addressed urgent or critical needs as they arose; managed and prioritized time to efficiently complete tasks and manage multiple projects simultaneously;

− Responsible for a wide breadth of planning, coordination, problem identification, and risk assessment due to processes and conflicts inherent in the contract and agreement process;

− Performed time-management, multi-tasking, and project prioritization in relation to customer needs and management directed work loads.

Contract Administration. Skills include: − Independently negotiated and administered legally binding contracts and agreements; − Performed general contract administration duties for daily projects, as well as back-up

administration on the MMIS contract; − Performed independent evaluation of contractor performance and quality of services; − Performed independent evaluation of appropriateness of contract or agreement remedies in light of

a specific situation; − Followed extensive tracking and reporting procedures. Extensive organization of contract files, both

electronic and hardcopy; − Ensured contract records are maintained in accordance with retention schedules.

Planning and Development. Skills include:

Address on Request Cell: (503) 562-9010

Email: [email protected]

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− Collaborated with senior management, managers, staff, and technical resource staff on procedures and specifications for developing IT-related contract specifications and requirements;

− Independent determination and development of contractor response and performance criteria; − Aided program offices with technical requirements and industry best practices, including:

requirements analysis, industry standards, and best value/practices determination; − Decided the appropriate contracting method and evaluated the risks associated with contracts; − Wrote specialized requirements, negotiated contract language; − Extensive documentation and development of templates, technical documents, and electronic and

official correspondence; − Independent industry research and analysis of products and market trends; − Performed cost/price analysis and approved or rejected changes; − Independent evaluation of contracts, scopes of work, IT-related criteria for risk or non-standard

requirements; − Risk assessment to minimize potential risks, including analysis of reasonableness, validity, and

potential legal ramifications (in conjunction with DOJ review) of all aspects of a project. Negotiation. Skills include:

− Devised and performed negotiation strategies; − Managed development of new financial arrangements and prioritized delivery schedules to support

program needs; − Consulted with Attorney General's office to facilitate clarification of legal issues and the approval of

contract language; − Provided liaison between private attorneys and Attorney General's office; − Utilized extensive communication skills for technical, non-technical, and official communication,

correspondence, and discussion/meetings. Technical Assistance / Customer Service. Skills include:

− Primary IT liaison for Salem contracts office, served all of DHS, especially the OIT department; − Sole administrator of the Managed Service Provider price agreement for the Salem office (DAS

Price Agreement 5488), which focused on IT-related staff augmentation, and deliverable-based projects;

− Provided information and ensured compliance regarding department purchasing, contract, agreement policies, state contracting laws, rules, regulations, operating policies, procedures, and ethics to agency program staff;

− Prepared and delivered training and presentations to agency staff on procedures, requirements, programs and related issues;

− Participated in stakeholder meetings to establish and improve IT-related contract specifications, standards, procedures and criteria, including: requirements, industry standards, and best value/practices determination;

− Audit contracts to identify process strengths and weaknesses and areas of noncompliance with regulations and policies, collaborating with management and customers to decide corrective action.

Interpersonal and Communication. Skills include: − Performed daily in-person, telephone, or written contact with senior management, technical and

non-technical agency staff, and vendor community. Provided advice and guidance on technical and non-technical contracting issues, both in an official and non-official capacity, and in written or verbal form;

− Communicated with technical and non-technical resources and stakeholders to promote clarity and buy-in to processes and time lines;

− Performed duties as a primary point of contact and information resource for IT-related contracts and the MSP program;

− Worked in cooperation with, or on behalf of, local governmental agencies and agency offices; − Extensive communication with a diverse individuals and groups regarding agency decisions, policy,

and procedures; − Provided overviews and presentations on the MSP program; − Performed frequent telephone or written contact with the Attorney General's office to seek advice

and for law interpretation; occasional contact with DAS contracts staff to obtain interpretation or clarification of rules;

− Used many interpersonal communication skills to find common ground between individuals, vendors, and stakeholders.

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Job Rotations Completed: − I completed job rotations with the following departments, thereby increasing my knowledge and

inter-networking skills: • Oregon Health Authority, Information Security and Privacy Office, February, 2012 – March,

2013. Job rotation summary and functional requirements document available upon request. • Department of Administrative Service, Enterprise Goods & Services, September, 2015 –

February, 2016.

1998–7/2006 The State of Ohio, DAS/OIT Columbus, Ohio Computer Acquisition Analyst 2

Project Management and Administration. Skills Include: − Management of all processes, timelines, stakeholder relations, documentation, analysis,

development, implementation, and close-out of projects using set methodologies, principles, and inter-related disciplines;

− I attended state-sponsored Project Manager Development Program and Project Management Fundamentals training.

Contract Administration. Skills include: − Reviewed, analyzed, evaluated, and approved requests for acquisition of data processing

hardware, software, education, consulting services and maintenance for all state agencies or county departments of human services, children services boards, and child support enforcement agencies;

− Determined state and/or federal regulating authorities; − Ensured consistency and compliance with Ohio data network's policies and strategies.

Technical Assistance / Customer Service. Skills include: − Determined requirements for new hardware, software and communication systems and

modifications, enhancements, or upgrades to existing hardware, software and communication systems;

− Provided technical assistance to state/county agencies for data processing projects, which involve large numbers of technical variables (e.g. multiple computing platforms, multiple agency interfaces, conversion efforts, newly developed/unique technologies);

− Analyzed data processing requests in terms of merit, cost effectiveness, agency utilization, and strategic plan consistency in order to determine appropriate acquisition action, and to assist in development and implementation of section policies, procedures and standards;

− Performed needs assessment and feasibility studies of users' operations (e.g., identified and defined agency's computer operation needs and technical requirements through observation and interviews with key personnel; determined size, scope and complexity of problem; assessed agency's level of planning for current and future computer automation needs to determine if analysis was required);

− Evaluated space and staff requirements, determined planning and implementation schedules; − Assisted state/county agencies to develop long range plans; − Evaluated new products and provided technical expertise on new technologies, areas suitable for

automation, fiscal timeframes and advantages/disadvantages of large variety of data processing areas with size and complexity variances (e.g., system software from multiple vendors for specific mainframes, monitors for personal computers);

− Provided primary problem resolution for internal and external web users; − Reviewed trade publications and attended vendor demonstrations/seminars.

Interpersonal and Communication. Skills include: − Performed daily in-person, telephone, or written contact with senior management, technical and

non-technical agency staff, and vendor community. Provided advice and guidance on technical and non-technical contracting issues, both in an official and non-official capacity, and in written or verbal form;

− Wrote technical specifications for acquisition of hardware, software and related services; − Acted as liaison between agencies, vendors, budget, and management regarding technical

feasibility and cost effectiveness of computer systems acquisitions; − Identified vendors, coordinated and conducted pre-bid and bidder's conferences, responded to

vendors' questions; evaluated bid proposals and recommended selection; − Maintained contact with agencies to determine status of on-going or future projects; − Consulted with management personnel to solve complex data processing problems.

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Programming / Miscellaneous. Skills include: − Development and maintenance of Filemaker Pro v.4 and v.5 databases; − New program development and design within Filemaker; provided new functionality enhancement

of the programs and tools within Filemaker, utilizing programming knowledge and scripting; − Primary analyst for the Filemaker databases and responsibility for developing reports for distribution

to all levels of management; − Provided primary customer support for these programs and the website; − Utilized experience in MS Access, MS Word, MS PowerPoint, and Lotus Notes 4.6 and 5.0.

Computer Acquisition Analyst 1 Skills included all duties for Computer Acquisition Analyst 2 (above), but in a lesser capacity and

responsibility.

1993–1998 CompuServe Incorporated Columbus, Ohio Administrative Supervisor (Engineer I)

Supervisory / Technical Assistance / Customer Service. Skills include: − Administered and coordinated technical projects and work for 25 technicians and engineers; − Utilized management and communication skills for internal and external interactivity; − Coordinated service calls with external vendors and internal departmental clients; − Analyzed customer needs and facilitated solutions within a multi-departmental environment,

included problem analysis, troubleshooting, resource allocation, and problem resolution; − Coordinated resource allocation, including manpower, schedules, hardware and software; − Implemented processes and procedure change, within a self-directed work team, to better utilize

resources, save on costs, and to provide better and faster services; − Resource and time estimation for PC and LAN/WAN based service; − Resolution tracking, time allocation tracking, data entry, project projection.

Engineering Technician 2 Network Engineering. Skills include:

− Host servers: Installation, testing, and set up of client/server system components in a large data center environment, including large system servers utilizing multi-processor servers and disk arrays (Compaq models 5000, 7000, Compaq disk arrays, etc.) (Responsible for main LAN/WAN servers, including hardware, architecture, software, operating systems, protocols, procedures, and principles);

− Lotus Domino servers: Installation, testing, and set up of client/server system components in a large data center environment, including standard Intel PCs with single and dual processors, multiple hard drives, customer-specified configurations;

− Connectivity monitoring and troubleshooting of LAN/WAN host servers (including cable runs and labeling, node assignment verification, connectivity, patch panel organization and labeling, and router to router cabling and setup);

− Repair and servicing of all parts of the LAN/WAN systems from server to node. Verification of node validity via network software tools;

− Cisco router installation and integration (including series 1700, 2600, 3600, and 7200); − Managed installation, setup, verification, and administration of CompuServe’s “IPLINK+” frame

relay product using dedicated Cisco routers. Network Administration. Skills include:

− Verification of node validity via network software tools; − Installation, software setup, account and security initialization of Windows NT 3.51, 4.0 and UNIX

operating systems for servers, including integration and validation into network using TCP/IP, net masking, HP Openview, and other tools.

Training. Skills include: − Designed and developed training materials for other technicians; − Trained new technicians on engineering duties and procedures.

Miscellaneous. Skills include: − Resource assessment and determination; − Resource ordering and validation for customer orders and work detail (server orders, resource

management and ordering, resource validation, installation scheduling and verification); − Resource organization and audit.

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Operations Shift Supervisor Supervisory. Skills include:

− Supervised two batch processing operators, included merit reviews, problem resolution, delegation, discipline, and support and training;

− Directed and delegated workloads and special projects. Computer Operations. Skills include:

− Performed nightly SOPs, in response to customer needs. Included processing files, saving data and backing up to tape storage (included reel to reel, standard cartridge, and DAT tapes);

− Initiated and supervised nightly program problem solving procedures on proprietary mainframe systems (CompuServe’s mainframe systems were internally developed and built mainframe systems. They required the same set of procedures for nightly back up, restoration, transfer and validation of data. Older mainframes were later supplemented/replaced with standard Intel multiprocessor PCs utilizing Windows NT (versions 3.51 and 4.0) and UNIX operating systems);

− Ensured nightly processing and program runs were completed; knowledge transfer to next shift on pending issues.

Programming / Miscellaneous. Skills include: − Automated manual processes involving database manipulations, procedures and programs utilizing

programming knowledge via CompuServe’s proprietary mainframe scripting language; − Created/Updated staff operating procedures (SOPs).

Systems Processing Operator 2 Supervisory / Lead Worker. Skills include:

− Lead worker over 1 part-time operator. Included problem resolution, delegation, and support and training.

Computer Operations. Skills include: − Performed and monitored daily procedures, including data/file manipulation, backup and restore; − Addressed program errors as necessary and followed staff operating procedures (SOPs) to

validate, transfer, backup and restore data for client specific nightly procedures; − Nightly processing of batch programs and procedures, which included incremental and full back up

of certain client/customer data. Batch programs were dependent on weekday, week and month (different processes were run at different times, and each had varying complexities).

Programming / Miscellaneous. Skills include: − Minimal programming via CompuServe’s proprietary mainframe scripting language; − Maintained databases and records, updated files or SOPs when requested.

Technical Assistance / Customer Service. Skills include: − Processed customer requests as needed or directed, including SOPs, or job / batch programs,

troubleshot output as directed. Programming / Miscellaneous. Skills include:

− Minimal programming via CompuServe’s proprietary mainframe scripting language; − Maintained databases and records, updated files or SOPs when requested.

Computer Operator 1 Computer Operations. Skills include:

− Performed scheduled tasks including incremental and full backup procedures; − Performed staff operating procedures (SOPs) according to customer requests, which produced

data files, job reports, and other customer data; − Organization and filing of tape data (including reel-to-reel, cartridge and DAT data tapes); − Monitored systems for errors, emergency situations, or standard messages. Approximately 130

host systems were running continuously with output. Technical Assistance / Customer Service. Skills include:

− Processed customer requests as needed or directed, including SOPs, or job / batch programs, troubleshot output as directed.

1987–1989 INACOMP Computer Centers Worthington, Ohio Computer/System Technician

Duties included:

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− Built, repaired, and tested many name-brand PC systems; loaded software and configured systems for corporate clients; system problem troubleshooting and resolution; inventory stocking, requisition; new technician training.

1986–1987 PC Solutions Incorporated Eagan, Minnesota Computer/System Technician

Duties included: − Built, repaired, and tested generic and name-brand PC systems; loaded software and configured

systems for corporate clients; system problem troubleshooting and resolution; managed warehouse stocking and parts supply.

Education 2016–Current Chemekata Community College Salem, Oregon

Continued part-time studies for Bachelor of Science degree; continuing. 2003–2005 Franklin University Columbus, Ohio

Continued part-time studies for Bachelor of Science; no degree. 1990–1993 Ohio State University Columbus, Ohio

Studied for Bachelor of Arts; no degree. 1985–1986 Hennepin Technical Centers Eden Prairie, Minnesota

Electro-Mechanical and Computer Technology; Graduated; Technical Degree. Courses & College Credits

State Of Oregon Sponsored: Length: BA161 – OPBC Certification Training (Certified) (10 Weeks, 1 day per) ORPIN Full System Training (1 day) Project Initiation (1/2 day) Project Planning (1/2 day) Project Work Breakdown Structure (WBS) (1/2 day) Project Estimating (1/2 day) Contract Ethics (1 day) Coaching Excellence (1 day) Contract Administration (1 day) Writing Statement of Work (1 day) Conflict Resolution (1 day) State Of Ohio Sponsored: Productivity Management (3 days) Project Manager Development Program (3 days) Project Management Fundamentals (1 week) The Business Systems Development Process (4 days) Filemaker Pro 5.0 Update, Basics (2 days) Filemaker Pro 5.0 Update, Intermediate (2 days) Filemaker Pro 5.0 Update, Advanced (3 days) Filemaker Pro 4.0, Basics (2 days) Filemaker Pro 4.0, Intermediate (2 days) Filemaker Pro 4.0, Advanced (3 days) Access ‘97, Basics (2 days) Access ‘97, Intermediate (2 days) Access ‘97, Advanced (3 days) Access ‘97, Application Development (3 days) R5 Lotus Notes Application Development Update (1 day) AD 450 Lotus Domino 5.0 Designer (1 day) Systems Analysis & Design (1 day) Risk Management (1 week) CompuServe Sponsored: CompuServe Management Training (2 weeks) Cisco Router Programming (CompuServe) (2 day, on-line self study) Microsoft Windows NT Workstation (CompuServe) (1 week) Business Etiquette (1 day) Franklin University: Credits: GPA:

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Introduction to UNIX 1 4.0 Learning Strategies 2 4.0 Research Paper 2 4.0 Introduction to Presentational Software, Web Authoring, and Graphics (MS Power Point, MS Front Page) 1 4.0 Introduction to Databases (MS Access) 1 4.0 Computer Science I (C++ Programming) 4 4.0 Effective Presentational/Virtual Communications 2 4.0 Computer Science II (Object Oriented, JAVA 2 Programming) 4 3.0 Chemekata Community College: Credits: GPA: College Trigonometry 5 TBD Drafting/CADD 130 4 TBD Chemekata Credits to Bachelor’s of Science: 9.00 Franklin Credits to Bachelor’s of Science: 17.00 Total Transfer Credits to Bachelor’s of Science: 35.31 Total Credits toward Bachelor’s of Science: 61.31 (as of 12/2016)