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Christine Apikul Slide 2 Module 2 Objectives Introduce a strategic approach to content management and portal management Provide an overview of the national e-governance strategy in Iraq Explain the Iraqi government interoperability framework and national enterprise architecture for content management and portal management Slide 3 Module 2 Objectives Discuss a comprehensive framework for portal development and management Highlight the development of a monitoring and evaluation framework to measure progress and performance Explore the different funding options for content management and portal management, including public-private partnerships Slide 4 What is a Strategy Slide 5 A strategy includes: Analyses of needs, opportunities and risks A vision and goals that integrate the needs of the stakeholders Mechanisms that need to be in place for implementation and supervision, as well as monitoring and evaluation Slide 6 Strategy Development Process Slide 7 Case Study: m-Governance Strategy in the Republic of Korea By 2011, more than 160 mobile applications covering internal processes, access to information and public service delivery. Problems arose because the applications lacked a common framework, resulting in: Redundant development of products Mismatch of technical standards across ministries and agencies Lack of a clear direction for budget priorities around m- governance services Slide 8 Case Study: m-Governance Strategy in the Republic of Korea In 2011, five-year m-governance strategy launched, focusing on both internal processes and public services. It establishes a common framework for developing simple mobile websites and mobile applications It sets priorities ranging from security to quality assurance and authentication, to the establishment of a mobile common data management system It provides a detailed guide to the user interfaces and experiences with mobile government websites Slide 9 A Strategic Approach Review existing policies and plans Focus on development outcomes Balance choice and flexibility with fairness and common good Users first Consult and engage with them Promote multi-stakeholder partnerships Slide 10 Focus on Development Outcomes What is it? The actual improvements in peoples social and economic conditions Why? To drive enterprise-wide cultural change and break down service silos Collaborate around shared outcome targets Challenge entrenched working practices, organizational boundaries and corporate values Slide 11 Focus on Development Outcomes Example: In school system The number of teaching hours per student Input The quality of the curriculum Process The average exam results of students Output/Result Students go on to further education or employment Outcome Slide 12 Development Outcome: Questions What are the development outcomes for an e- governance portal project How can these outcomes be measured? Slide 13 Balance Choice with Common Good Be inclusive Reach out to marginalized communities Get marginalized communities involved Consider bandwidth Consider access to technology Consider literacy levels Slide 14 Consult and Engage with Stakeholders Who are the stakeholders? Who might be affected (positively or negatively) by the development concern to be addressed? Who are the voiceless for whom special efforts may have to be made? Who are the representatives of those likely to be affected? Who is responsible for what is intended? Slide 15 Who are the Stakeholders? Who is likely to mobilize for or against what is intended? Who can make what is intended more effective through their participation or less effective by their non- participation or outright opposition? Who can contribute financial and technical resources? Whose behaviour has to change for the effort to succeed? Slide 16 Users First Citizens Businesses Non-profits Government Employees Foreigners Marginalized Groups Slide 17 Modes of Stakeholder Consultation Roundtable meetings Focus group discussions Training workshops Formation of working groups and consultative committees Various online consultation and exchanges Slide 18 Promote Multi-Stakeholder Partnerships e-Consultation better strategies Resources sharing (finance, skills and innovation) e-Participation citizens and businesses as co- producers of content and applications Transparency and accountability build trust Sustainable programmes promote ownership and commitment for action Slide 19 Slide 20 Vision Harness ICT tools to improve basic services to all and to promote all-round good governance, including increased public participation, better social equity and justice as well as a general enhancement of the transparency and effectiveness of public institutions in order to build the necessary platform for a competitive, robust and knowledge-based economy. Slide 21 5 Strategic Goals 1. Strengthen the interaction between citizens and the state to enhance participation of civil society in public affairs and promote social inclusion 2. Disseminate and promote the new e-Governance services within the province so that all citizens have access to them on an equal opportunity standing 3. Increase the capabilities and responsiveness of public institutions through the use of ICTs to achieve better governance and to enhance efficiency, transparency and accountability 4. Contribute to the development of a favorable environment for sound economic growth 5. Foster the development of a knowledge based society and bridging the digital divide Slide 22 10 Criticial Components 1. Awareness Raising and Communication 2. Human Capacity and Resources 3. Government Interoperability, Standards and Applications 4. Organizational and Cultural Change 5. Regulatory Framework 6. Telecommunications Infrastructure 7. Financial Resource Management 8. Monitoring, Evaluation and Assessments 9. Connecting Services and Citizen 10. Data and Information Systems Slide 23 Key Themes To improve interactions with citizens Enable citizens to participate in decision-making Promote transparency and accountability One-stop shop portal envisioned Services will be groups into topics or life events Use everyday language of citizens Ensure all citizens have access to services Create community service centres (CSCs) Link CSCs with implementation of e-services Address local issues and priorities Slide 24 Action Points Qualify the community centres in the governorates Develop a framework for the use and dissemination of information through mobile phone Coordinate with other ministries to qualify the enquiry offices in the service ministries Conduct customer satisfaction questionnaire Slide 25 Action Points Identify parameters of governorate e-strategies and the role that they will do to deliver services to citizens Adopt open data policy Develop a mechanism to identify and involve other institutions and help them to develop and increase their available e-services and update their data In addition, a number of studies, standards, policies and plans are proposed Slide 26 Sectoral e-Strategies & Roadmaps Guide development of content and services of the different sectors Selected sectors are linked with priorities given in the framework of the Public Sector Modernization Programme Includes: e-Health e-Education e-Municipal works e-Citizens personnel records Slide 27 Local Framework & Action Plan Basis for planning content management and portal management at the local level Missan and Ninawa have been selected to pilot the development of e-local governance strategies and road maps List of priorities identified for: G2C services G2G services Slide 28 Exercise Study the National e-Governance Strategy Form groups of 4 to 6 people and choose a priority area or action point for discussion. Answer these questions: What are the steps that need to be taken to address the priority area or action point Who will be involved What are the factors that will determine the success of the initiative? Summarize discussion on a flip chart for presentation Slide 29 Slide 30 Interoperability The ability of two or more systems or components to exchange information and to use the information that has been exchanged Slide 31 Benefits to Administrations Helps them to do their jobs better, more efficiently, and fulfil their obligations faster at lower cost Speeds up the development of public services and supporting systems Better decision-making, allowing data collected by different agencies to be aggregated, and serve as inputs to better, more informed decisions Allows for better coordination of government services resulting in higher added value to citizens and businesses Slide 32 Benefits to Citizens Interoperability is the foundation of citizen-centric delivery of one-stop-shop services through a variety of channels Enabling the streamlining and simplification of e- government services offered to them (e.g. via integrated/single window-type applications) The seamless flow of information across government and between government and citizens/businesses increases transparency and accountability Slide 33 e-Government Interoperability Adoption of standards (in a GIF) Architecture (in a NEA) Slide 34 GIF A set of standards and policies that a government uses to specify the preferred way that its organizations, citizens and partners should interact with each other Business process or organizational interoperability Technical interoperability Information or semantic interoperability Slide 35 NEA A strategic planning framework that relates and aligns ICT with the governmental functions that it supports Provides a common framework that ensures general coherence between public sector ICT systems at the same time as the systems are optimized in terms of local needs Slide 36 Open Standards GIFs/NEAs are often based on open standards Easy accessibility for all to read and use Developed by a process that is open and relatively easy for anyone to participate in No control or tie-in by any specific group or vendor Slide 37 Iraqi GIF/NEA Technical standards 4 categories Semantic interoperability Slide 38 Iraqi GIF/NEA Technical Standards 1. Interconnection/Network to enable all government departments and employees to communicate with each other using a set of standard protocols and software e.g. HTTP, SOAP, SMTP/MIME, POP3, IMAP, LDAP, TCP, IPv4 / IPv6, IEEE 802.11, and more Slide 39 Iraqi GIF/NEA Technical Standards 2. Data Integration the protocols and standards to allow the recognition, input and output of data e.g. UTF-16, XML, XSL, RDF, UML, and more Slide 40 Iraqi GIF/NEA Technical Standards 3. Access and Presentation Access - ensure that content is accessible to citizens with impairments to vision, hearing, speech and mobility Web Content Accessibility Guidelines (WCAG), version 2.0 Presentation the format of content for presentation for multiple devices (including websites and mobile phones), and for interchange between ministries, departments and directorates as well as third parties e.g. HTML, XHTML, WML, ODF, OOXML, PDF, CSV, JPEG, MPEG, and more Slide 41 Iraqi GIF/NEA Technical Standards 4. Security lists open standards used to secure information stored and transferred on a government network e,g, ISO/IEC 27001, ISO/IEC 24762, TLS, S/MIME, WS-I Basic Security Profile and more Slide 42 Semantic Interoperability Ensures that the precise meaning of exchanged information is understandable by any person or application receiving the data This is accomplished by adding metadata Slide 43 Metadata Used for Finding digital content Managing digital content Can be applied to Text Images Sound Videos Services Slide 44