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Christina R. Callaway ___________________________________________________________________________________________________________ 

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3313 Wellingmoor Ave. Louisville, KY 40218 502.345.3436 crcallaway69@yahoo.com

SUMMARY

I am a consummate professional with over 15 years experience in customer service, sales,and management. I am seeking a position that is inspiring and has advancement

opportunities.

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PROFESSIONAL EXPERIENCE

DOCTOR ROOF, LLC, LOUISVILLE, KY 06/2009 to 12/2009

Customer Service Manager 

RESPONSABILITIES

• Provide consultation service to customers by answering, handling and

resolving customer questions, requests, issues, complaints etc. for an assigned

market

• Communicate customer issues and feedback to appropriate individuals using

established communication channels

• Data entry• Warm sales calls and setting appointments

CONNER’S FLOOR COVERING, LOUISVILLE, KY 08/2003 to 06/2009

Sales Manager/Owner’s Assistant

RESPONSABILITIES

• Generate new business and developed new accounts increasing yearly

revenue by 40%. (i.e. Sun Residential, R.B.W. Real Estate, Steier Realty)

• Assisted owner with day to day operations of business

• Maintain warehouse with updated inventory and pricing of remnants

• Provide professional advice on the quality of material and color schemes for home

décor 

• Supply accurate measurements and estimates

• Accurately update the showroom with current styles and costs of all floor-

coverings

• Place and track orders with vendors

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• Train new staff on sales, customer service and guidelines for measuring

SAM KINNAIRD’S FLOORING, LOUISVILLE, KY 05/2001 to 08/2003

Flooring Specialist

RESPONSABILITIES

• Maintain a thorough knowledge of products (new and existing), policies and

merchandising information to efficiently serve customers

• Retail sales

• Supplied customers with accurate measurements and estimates

• Provide excellent customer service by advising customers on their flooring needs

CONNER’S FLOOR COVERING, LOUISVILLE, KY 02/1997 to 05/2001

Office Manager 

RESPONSABILITIES

• Solicited and maintained core accounts (i.e. Housing Authority, Underhill

Assoc., Danmark Homes)

• A/R, A/P, payroll, collections, monthly and quarterly tax deposits

• Retail sales and customer service

Role Essentials

• Professional image – ability to build strong working relationships with people,

internally and externally

• Emotional intelligence – demonstrated ability to manage self around others and

in difficult situations, remaining in control and professional at all times

• Organized – ability to balance multiple initiatives, prioritize workload andsuccessfully drive projects to completion

• Forward-thinking – ability to be pro-active and expect the unexpected

• Outgoing and energetic – with a solid comfort level in an executive environment

Key Competencies

•

Communication – I am able to actively listen to others to understand their  perspective and ensure continuous understanding regardless of communication

channel or audience

• Problem Solving – ability to encourage others in collaborative problem solvingand engage people in problem solving without taking over 

• Implementation/Execution – I am great at organizing and managing multiple

 priorities and/or projects by using appropriate methodologies and tools

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• Administrative Services Knowledge – I understand methodologies and

 processes for coordinating and providing office administrative, clerical andsupport services.