Christina Hoy & Eugene Wen - Building an analytics department – What’s the magic formula?

Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail

Building an Analytics Department

What is the Magic Formula?

Christina Hoy

VP, Corporate Business Information and Analytics June 21, 2016


Creating the Right Analytical Team at WSIB:

Our Magic Formula

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to here.

WSIB wanted to go from here...


WSIB – Who we are

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A “hybrid” – independent trust

agency:

- legislated by the Ontario

government and responsible

for administering the

Workplace Safety and

Insurance Act (WSIA)

- funded by the employers of

Ontario

Administers compensation and

no-fault insurance for Ontario

workplaces

Serves workers and employers

ranging from small businesses to

large private- and public-sector

organizations Source: By the Numbers: 2014 WSIB Statistical Report

www.wsibstatistics.ca

http://www.wsibstatistics.ca/


Where we were and where we are

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Sources: That Was Then, This Is Now, 2015; 2012-2016 Strategic Plan Measuring Results Q3 2015 Report


Information: The Core of Service Excellence

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Best Practices for Analytics Departments

1. Engagement and Communication

2. Innovation

3. Culture

4. Skills and Expertise

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Building a Successful Team


Engagement and Communication

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What we care about

What data users care

about

What we all need to care about


Innovation

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Corporate Business

Information and

Analytics Division

Innovation Team


Culture

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Formal policies,

systems and practices

Informal practices, and

symbolic actions

Belief, values and

attitudes

How do we transform culture

to deliver on data solutions?


Culture

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• Create policy where none exists, update outdated policies

• Embed IM into corporate orientation programs

Formal

• Create a network of information champions, allies across the organization.

• Establish joint IM/IT governance to ensure the alignment between technology

solutions and information needs

Informal

• Educate the client-facing staff on consulting and client service principles

• Watch for openness and willingness to change

• Understand who you are hiring, and what they bring to the organization

Beliefs, Values and Attitudes


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Skills and Expertise At least four different skill streams are required to support analytics:


Skills and Expertise Desired Approach

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Traditional Approach


Questions

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Building An Analytics Department:

What’s the Magic Formula?

continues in…

The Journey of Predictive Analytics

June 21, 2016

Eugene Wen, MD. DrPH.

Vice President & Chief Statistician, WSIB

CAO Forum Canada


Advanced Business Analytics

Prescriptive

Predictive Analytics

Descriptive Analytics

Com

ple

xity

Analytics


Company Dynamics Analysis

■ What is company dynamics?

– The behavioral relationships among employees, divisions and

units in terms of achieving the company’s mission.

■ How to “diagnose” the organizational culture for the purpose of

advanced analytics?

– Enterprise vision, mission, strategic priorities & products/services

– Organizational history, structure & interactions

– Distribution of decision points

■ What’s your company’s dynamics?

■ What’s your choice, centralized, decentralized or federated?


Develop Advanced Analytical Team

■ Envisioning the goal and function of the

advanced analytical team

■ Identifying skill needs and talent mix

■ Key requirements for a successful analyst

■ Training and mentoring

■ Consultation skills are the new “math” for

analysts

■ Leadership development

■ Building internal process

■ Balancing creativity and consistency

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Questions?

Christina Hoy & Eugene Wen - Building an analytics department – What’s the magic formula?

Technology

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