Christian HillAddress: Vaartweg 145Hilversum, Noord-HollandTel: 0655344930E-mail: chdaniel76@gmail.com

Date of birth: 09 December 1976Place of birth and nationality: California, USA

Country of residence: The NetherlandsValid Work Permit

Education

Bachelor of Arts degree in English, 2002, Sonoma State University, California, USA Was an assistant teacher for 6 months at a local high school Tutored Japanese college students to help them learn English

Professional Background Customer sales and support Teaching and training Technical and financial advising

General Skill Sets

Verbal / written communications skills well above native level. Very fast and accurate typing ability. Software: Microsoft Office, Excel, Outlook; Google Keep, Drive, Calendar, Documents, Blogger;

Tax based GoSystems, Lacerte, Ultratax, ExactTax; Ticketing systems Resolve, RightNow, and others; Mass communications via KPN network software; Photo editing with Irfanview, Photoshop; movie editing with Windows Movie Maker, Wondershare; sales processing programs (various); ability to quickly learn new software quickly

Sales devices: cash register, credit card terminal, calculator, various kinds of network software Creative thinker to troubleshoot unorthodox problems (results driven)

Work Experience

Convergys – Nike.com, Amsterdam Sloterdijk, NL • June 2014 – July 6th 2016E-Services Customer Service Representative (sales and support)

Sales and product support for sports shoes and clothing items. Handled in-bound chats and e-mails via ticketing system (RightNow). Escalated cases that require supervisors or other departments. Communications and tracking with various carriers to ensure proper delivery. Reported spelling, grammar, language clarity issues on Nike.com and internal message board. Technical support or escalations to facilitate a sale or improve Nike.com and internal board

functionality.

Laureate Online – Walden University, Amsterdam, The Netherlands • January 2013 – April 30, 2014International Enrollment Advisor (sales and support)

Enrolling prospective Master and PhD degree international students, if they are qualified, into an American online university.

Ticketing system for handling and documenting each case Researching laws or social changes in the prospect's country which could affect whether they can

enroll Providing technical support to teach new students how to enter an online classroom, submit their

coursework, and look up scholastic information.

TNS Nipo, Amsterdam, The Netherlands • October – November 2012Market Research Surveyor

Outbound cold or warm calls to complete market surveys on behalf of Volvo, Google, and other large corporations.

Making appointments and generating new leads.

Finsens, Amsterdam, The Netherlands • January 2012 – May 2012Income Tax Assistant

Provided financial advice and completed American and Dutch tax returns for US expats. Handled inbound sales calls and queries. Set appointments. Promoted the business by traveling to and attending various social and business gatherings and

meetings. Succeeded in generating new customers via spoken word.

Nokia Siemens Networks, Amsterdam, The Netherlands • April 2010 – January 2012Technical/Communications Support Representative

B2B environment Received emergency calls from engineers and corporate managers worldwide regarding faulty

equipment that required further support. Equipment examples: Train parts, cell phone tower malfunctions, corporate online/network devices, electric issues, software issues). These emergencies affected anywhere from thousands to hundreds of thousands of people.

Ticketing system, Resolve, for in-bound phone calls and e-mails from engineers to document, escalate, and continuously monitor emergencies.

Utilized software for mass communication to keep all involved parties informed from the engineers to the engineers' managers to the business managers of the corporations and customers impacted until final resolution.

Douglas E. Hill, CPA, Camarillo, California, USA • February 2002 – September 2009Income Tax and Administrative Assistant

Assisted in the preparation and completion of state & federal tax returns for individual customers and small businesses.

Accounts Payable and Receivable. Processed customer payments with a credit card machine and handled cash and followed up on

missing / late payments. Scheduled appointments and helped keep track of over 800 clients. Provided basic tax advice. Payroll related tasks and processing. Created and distributed company marketing brochures and advertisements.

Logistics, Westlake, California, USA • March 1998 – April 1999Order Processing and Customer Care Employee (sales)

Handled a high influx of inbound sales calls from satellite television customers. Managed channel subscriptions using software. Quickly assisted existing customers who had any questions or complaints.

References available upon request.

Hobbies Practicing martial arts (Jujitsu or Muay Thai) and watching MMA Jogging / Gym Reading non-fiction books (crime, psychology, war, biography) Playing the piano or making electronic music