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Project

ERP Date

Go-Live & Support Phase

Objective:

The objective of this checklist is to confirm that the Go Live phase has been completed to

the customers satisfaction and that all issues have been resolved, or that there is anexecutable action plan to resolve them

1. System Readiness

!erif" that all actions to #et the $%P s"stem properl" confi#ured accordin# to the blueprinthave been conducted and available in the productive environment

1.1 Project ana! em en t

%re there an" issues outstandin# prevent in # a Projectclosure&

'es (o

)f "es, provide ade*uate documentation

+ave the customer metr ics for project success been met& 'es (o

)f not , are the" anticipated to be met in the near future& 'es (o

1." System ana!ement #a$ $ instances%

+as onership of the productive environment beentransferred of to the support or#ani-ation&

'es (o

%ll hardare is insta lled and operati ve& 'es (o

+ave s"stem administ ra tion procedures been def ined& 'es (o

.ackup / restore have been tested& 'es (o

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$"stem Chan#es mana#ement is established andcommunicated&

'es (o

$tartup7shutdon procedures have been tested& 'es (o

8ob schedules are available and tested& 'es (o

%lert moni to rs are act ivat ed& 'es (o

9isaster recover" plan is read"& 'es (o

:ser administration responsibilit" ;ho can authori-ene users, hat access ) #ranted

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". 'ompany Readiness

To confirm that the end users and the s"stem support personnel are read" for the Go?Live

".1 (nd )ser Readiness

+ave all end? users completed (avi#ation trainin#& 'es (o

End user documentation is available and updated herere*uired&

'es (o

+ave all end?users completed business process trainin#for their specific functions in the $%P s"stem&

'es (o

+o man" end?users are currentl" usin# the $%P R71solution&

Transaction users&

)nformation users&

)nternet users&

%ll :ser )ds have been created in the s"stem andappropriate securit" level assi#ned

'es (o

%re there addi tional trainin# re*ui reme nt s& 'es (o

)f "es, is a trainin# schedule and list available& 'es (o

"." Production Support Readiness

Can "our operations staff maintain dail" support& 'es (o

Can "our help desk resolve business and functional

issues&

'es (o

+as a help desk facilit" been created and staffed& 'es (o

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;hat is "our lon#? term product support strate#"& Explain 'es (o

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. Data Readiness

To confirm that all data, as a#reed in the blueprint, has been properl" mi#rated and is

available in the ne s"stem

.1 'ut- over

+ave all automated conversions been run& 'es (o

+ave all automated conversion result s been verif ied& 'es (o

+ave all manual conversions been completed& 'es (o

+ave all manual conversion results been verified& 'es (o

+ave all manual outstandin# transactions