2010 CHBO Property Owner Handbook

Support@myCHBO.com Phone: 877.333.2426 Fax: 720.228.2426

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CHBO Complete What Is CHBO Complete?

CHBO Complete is a quality seal that identifies properties that meet or exceed the minimum standards as stated by the corporate housing industry and expected by the standard corporate housing tenant. The CHBO Complete seal assures tenants that the property meets with generally accepted corporate housing industry standards and is well furnished, fully equipped and comfortable.

How CHBO Complete Works The CHBO Complete system allows landlords of distinctive executive rental properties to identify and market their properties directly to the corporate traveler. Property owners certify their properties and are expected to adhere to the honor system. The “tenant review process” successfully serves as a check and balance system. When a property listing bears the CHBO Complete seal, it communicates value to prospective tenants and a guarantee of a quality rental experience. If you are interested in making your property CHBO Complete, follow the items below.

Inventory List Follow the Inventory List on the following pages. It’s a required checklist to ensure that your rental meets at least the minimum number of desirable features and equipment expected by corporate tenants. Owners are encouraged to give tenants a specific inventory list that can serve as an inspection report at arrival and departure.

Prepare the Property

Use the CHBO Handbook as a tool to make sure that everything is ready to meet the tenant’s expectations.

Utilities, Internet Access & Cable/Satellite

To qualify as a CHBO Complete property, you must provide:

• Electricity

• Water

• Trash pickup

• High-speed Internet service (with a modem/router located in the unit),and

• Expanded TV channels. This means providing extended basic cable service (i.e. CNN, MSNBC, ESPN, etc). You may need to review your monthly bill and charge the tenant for pay-per-view movies or additional services.

If your property has the potential of extra high heating or water bills you may want to provide the tenant an allowance for the utilities. Let the tenant know the average heating bill in the winter is $200 but if they choose to keep the heat at 75 degrees they will exceed this average and will need to pay for the overage. Gather averages for the utilities and give the tenant a reasonable allowance. If the tenant does go over the monthly allowance, you invoice them for the difference.

2010 CHBO Property Owner Handbook

Support@myCHBO.com Phone: 877.333.2426 Fax: 720.228.2426

3

Phone Having a phone is optional, but recommended. Do some research to see if a flat rate package

that provides domestic long distance, phone service and high-speed Internet is available in your area and would be cost effective.

Tenants cannot be expected to forward information or be disturbed by numerous calls. If you plan on returning to the property at a later date, we recommend transferring your existing line directly to a voicemail box and establishing a new phone number for the tenant. Just a reminder that phone companies will charge a set-up fee for a new line so your first phone bill will be higher than normal.

Activating the CHBO Complete Icon Once you’ve used the Inventory List and Preparation Guide (included later in this Handbook) to prepare for your tenant, you’re entitled to return to MYCHBO and turn on the CHBO Complete Icon. This icon will show as on your property listing.

Tenant Reviews Tenants can review properties during or after their stay. Tenants are asked to rate your property in terms of how it met their expectations. If your property meets or exceeds their expectations, you will instantly make your listing more attractive to the next potential tenant. However, if you have stated that you are CHBO Complete and tenants discover discrepancies, you can expect a poor review and potentially fewer tenants.

2010 CHBO Property Owner Handbook

Support@myCHBO.com Phone: 877.333.2426 Fax: 720.228.2426

4

Property Inventory list - Page 1 of 2 Print out this consolidated inventory list to use as an actual checklist as you furnish your property. The following list is based on CHBO’s understanding and experience with corporate housing travelers and their expectations of a fully furnished corporate housing rental. To list your property as CHBO Complete your property MUST have, as a minimum, the following item:

Kitchen Place settings refer to the quantity of dishes, glasses and silverware that must be provided.

• Studios: Set of six matching items (for example, six plates, six forks, six glasses).

• One & Two Bedrooms: Set of eight matching items.

• Three Bedrooms and Larger: Set of 10 matching items.

General: Blender Broom/Dust Pan Coffee Maker Dishwasher*

Fire Extinguisher Garbage Disposal* Icemaker* Microwave Mixer Mop

Oven Refrigerator Scissors Stove Tea Pot* Toaster Trash Can

Baking Dish Broiler Pan Can Opener Colander Cookie Sheet

Corkscrew Cutting Board Fork/Tongs Grater Ice Cream Scoop

Knife Set Ladle Measuring Spoon Set Measuring Cup Set Mixing Bowls

Pizza Cutter Salt & Pepper Spatula-flipper Spatula-scraper Spoon–slotted

Spoon–cooking Tupperware Utensil Holder Vegetable Peeler

Water Pitcher

Drinking: Coffee Mugs Drinking Glass Juice Glass Wine Glass

Plates: Large Plates Small Plates Bowls Serving Bowl

Pots & Pans: Large Frying Pan Small Frying Pan Large Sauce Pot Small Sauce Pot

Large Pasta Pot

Cutlery: Cutlery Tray Forks Spoons Knives Steak Knives

Linens: Dish Towel Dish Cloth Potholder Placemats Napkins

* Some items are recommended for a CHBO Complete property but are optional.

2010 CHBO Property Owner Handbook

Support@myCHBO.com Phone: 877.333.2426 Fax: 720.228.2426

5

Property Inventory Page 2 of 2 Bedroom Closets and drawers need to empty and clean for the tenant to use.

Furniture: Bed Headboard Dresser Night Stands

Linens: Bedspread Blanket Mattress Pad Sheets Pillows

General: Clock Radio Hangers Laundry Basket Lights

Bathroom Set refers to the quantity of towels and must be twice the potential number of occupants. Sets must match. A full bath must include a shower, toilet and sink.

Towels: Bath Hand Face Bath Mat

General: Plunger Shower Curtain Soap Dish Toilet Brush Waste Basket

Living room/Living Area

Furniture: Sofa Coffee Table End Table

General: Art TV (min 32 in) DVD Stereo Lights

Dining Room Set refers to the quantity of chairs and must be a minimum of 4 and reflect the potential number of occupants.

Furniture: Table Chairs

General: Art Lights

Other Set refers to the quantity of towels and must be twice the potential number of occupants. Sets must match. A full bath must include a shower, toilet and sink.

General: Phone* Iron Ironing Board Vacuum Washer/Dryer Snow Shovel* Garage

Broom* Fan*

Light Bulbs: Keep a supply of light bulbs under the kitchen sink to avoid a tenant calling and asking you to replace one.