Chatter Cloudforce 2010 - San Jose, June 22nd

Chairman & CEOsalesforce.com

Marc Benio!

Welcome to

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Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could di!er materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other "nancial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible #uctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could a!ect the "nancial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent "scal year ended January 31, 2010. This documents and others are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

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Our Mission: Cloud Computing Driver, Catalyst & Evangelist

TodayEnterprise Cloud Computing

1960sMainframe

1980sClient/server

3

377

354

331316

305290

276263

248

217

192177

162

144130

118105

9183

7264

55464135

$1.5 Billion+Annual Revenue Run Rate

Quart

erly R

evenue (

$M

)

Revenue through fiscal quarter ended 4/30/10

FY2005 FY2006 FY2007 FY2008 FY2009 FY2010

First Cloud Company to Exceed $1.5 Billion24% Quarterly Revenue Growth Y/Y in Q1 FY11

FY2011

4

77300

72500

67900

62300

59300

55400

51800

47700

43600

41000

38100

35300

32300

29800

27100

24800

22700

2050018700

1690015500

1390012500

111009800

87007700700063005700510049004300

350030002500200015001125750

77,300+

FY2006 FY2007 FY2008 FY2009FY2002 FY2003 FY2004 FY2005

Strong Growth In New Customers

FY2010 FY2011

Paying Customers

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Applications Moving to the Cloud

TodayCloud Computing Applications

apps

1960sMainframe

1980sClient/server

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TodayCloud Computing Platforms

1960sMainframe

Platforms Moving to the Cloud

1980sClient/server

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1980sWorkgroup Computing

TodaySocial Computing

2000sIntranet Computing

Lotus Notes

Microsoft Groove

File Sharing

Collaboration Moving to the Cloud

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ENTERPRISE

MID-MARKET

SMALL BUSINESS

The Cloud Serves Companies of Every Size

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Multi-tenantPay-as-you-go

ElasticReal-time

5x Faster

*IDC Report: “Force.com Cloud Platform Drives Huge Time to Market and Cost Savings”, September, 2009. Applies to development of custom applications on Force.com.

1/2 the Cost

The Cloud Computing Model

*

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Beware of the False Cloud

The False Cloud:- is NOT e"cient

- is NOT democratic

- is NOT economical

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192,000+ hourscommunity service

8,500+non-pro"t organizations

$20 million+grants

1%TimeEquityProduct

ShareTheModel.org

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UCSF Benio! Children’s Hospital at Mission Bay

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Chancellor, UCSFSusan Desmond-Hellmann

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Share Your Ideas for the Hospital

ideas.ucsfbenio!childrenshospital.org/

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http://ideas.ucsfbenioffchildrenshospital.org

http://ideas.ucsfbenioffchildrenshospital.org

Ten-Year Computing Cycles10X the number of users per cycle

1980s Client/server Computing

1970s Mini Computing

1990s Desktop Internet Computing

2000s Mobile Internet Computing

1960s Mainframe Computing

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2009: Social Networking Surpasses Email

250

450

650

850

11/06 3/07 7/07 11/07 3/08 7/08 11/08 3/09 7/09 11/09

Email Users

Social Networking Users

Glo

bal U

sers

(MM

)

Source: Morgan Stanley Internet Mobile Report, December 2009

22 Percent of Internet Time is Social.“

”

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0

15.0

6/06 9/06 12/06 3/07 6/07 9/07 12/07 3/08 6/08 9/08 12/08 3/09 6/09 9/09

Shar

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Onl

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Usa

ge

Top Internet Use Cases

Search

Broad Change in Internet Usage


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0

250

500

750

1000

Annu

al U

nit S

hipm

ents

(MM

)

2005 2006 2007 2008 2009E 2010E 2011E 2012E 2013E

Desktop

Smartphones

Notebook PCs

Next Generation Devices Changing How We Access the Internet


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Fundamental Shift in Cloud Computing

Collaboration . Real-time . MobileLow Cost . Fast . Easy-to-use

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1999: Why isn’t all enterprise software like Amazon.com?

2010: Why isn’t all enterprise software like Facebook?

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“The Facebook Imperative”: The World Has Changed

Amazon.comTabs Pull

ClickDesktop

FixedLocation Unknown

Windows/MacSelf-integrated

FacebookFeeds Push TouchSmartphone/TabletMobile Location Aware Cocoa/HTML 5Discrete Apps

2000 2010

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Apple Surpasses Microsoft in Market Cap

0

80

160

240

320

400

03/00 03/01 03/02 03/03 03/04 03/05 03/06 03/07 03/08 03/09 03/10

Apple

Microsoft

Surreal“ ”Steve JobsFounder & CEO, Apple

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People Apps Data

New Desktopless World

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Pro"les Groups Feeds Content Sharing App UpdatesSecurity &

Sharing Chatter APIStatus Updates

Elastic Database & Stored Procedures Java & Apex

Visual Process Manager

Real-time Websites

Real-time Mobile Deployment

Integrated Content Library

Real-time Analytics

Integrated Knowledge

800+ Integrated Apps

Programmable User Interface

ISO 27001 Certi"ed Security

Proven, Real-time Scalability

Real-time Query Optimizer

Real-time Transparent

Status5 Minute Upgrade

Proven, Real-time Integration

Real-time Sandbox

EnvironmentSalesforce to

Salesforce

3 Global Data Centers & Disaster

RecoveryProven Reliability

Multitenant Kernel

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Platform for Cloud Apps

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Cloud

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Our First Enterprise-wide AppChatter is Now Live for All 77,300+ Customers

Included at no charge for all customers

Chatter for every employee:$15/user/month

Sales . Marketing . Service . Finance . HR . Operations . IT . Services . Alliances

salesforce.com

Learn how to turn it on at salesforce.com/chatter/getstarted

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SVP, Product MarketingKraig Swensrud

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Salesforce.com is the Sales Cloud Leader

Magic Quadrant Leader

Market LeadershipMarket Leadership

Would Recommend

94%

Customer SuccessProduct Innovation

"This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from salesforce.com. To access the report, please go to www.salesforce.com."

Jigsaw

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Source: Salesforce.com Customer Relationship Survey conducted April 2010, by an independent third-party, MarketTools Inc., on 6,000+ randomly selected salesforce.com customers. Chatter results from survey of 135 customers during June, 2010.

Average Percentage Improvements Reported by Customers

Customers Succeed Across Every Major Metric

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Tremendous Excitement with Chatter

We’ve been chatterized for a few weeks. I love it!”“

Turned on Chatter over the weekend the o!ce is all abuzz!”“

Chatter rocks. Amazing innovation.”“

It’s pretty much exactly what my team wanted.”“

This is crazy cool - collaboration on steroids.”“

Salesforce Chatter takes enterprise collaboration to a whole new level.”“

Wow, chatter for salesforce.com is AMAZING.”“

Things I love this week: salesforce chatter...”“

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Product Expert

Executive

Sales Ops

Forecasts

Competitive Expert

Contracts

Price List

CorporatePresentation

Legal

Leads

Today, It’s Impossible To Stay On Top of Everything

SharepointLotusNotes

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Bob IgerCEO, The Walt Disney CompanyFortune Brainstorm Tech 2009

Cloud 2 Shows Us a Better WayStatus Updates . Pro#les . Feeds . Filters

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What if enterprise sales & collaboration worked like Facebook?

But was private, secure, and trusted?

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Cloud 2 Meets the Enterprise

Cloud 2: Works like Facebook

Trusted:

Real-time Feeds:

Secure, private application

People, documents, and app data is pushed to you

The sales conversation starts here.

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The World’s Leading Sales Application

Accounts & Contacts

Marketing & Leads

Opportunities & Quotes

Jigsaw

Work#ow & Approvals

Email &Productivity Content

Library

Real-TimeAnalytics

Partners

Social

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Demonstration

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Michael TchaoVice President, Product Marketing

iPad Worldwide

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Marc Benio! with Former Japanese Prime Minister Yukio HatoyamaJune, 2010

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Thank you, Apple!

Find this. Win this.

You have just won an Apple iPad!Please take this to registration to redeem your prize.

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John Miles VP IT, CIO

Consumer & SMB

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Co-founder &EVP, Technology

Parker Harris

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Salesforce Leads the Market with Service Cloud 2

Market LeadershipCustomer Success

~9,000 Service Cloud Customers

Market LeadershipProduct Innovation

Market Leadership

Leader

Magic Quadrantfor Customer Service

Call Centers

Market Leadership

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Source: Salesforce.com Customer Relationship Survey conducted April 2010, by an independent third-party, MarketTools Inc., on 6,000+ randomly selected salesforce.com customers.

Customer Success Across Every Major Metric

Average Percentage Improvements Reported by Customers

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Today’s Contact Centers Can’t Connect with Customers

But customers have moved to Cloud 2:Built for this:

Contact Center

Community Sites

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Search

Email

Chat

Partners

Customer Portal

Call Center

Social

Community

Contracts & Entitlements

Call Scripting

Service Cloud 2 Connects You to Customers Everywhere

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Now the Service Cloud gets even better.

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Service Requests

How Do Agents Collaborate Across Departments To Find Answers?

Product

FinanceSales

Service

Billing

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Search

Email

Chat

Partners

Customer Portal

Call Center

Social

Community

Contracts & Entitlements

Call Scripting

Service Cloud 2 Connects You to Customers Everywhere

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Demonstration

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Mike LeopoldDirector

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The Leading Cloud Platform for Building Cloud 2 Apps

Visionary

Enterprise Application Servers

77,300+ Customers 160,000+ Custom Apps

38,000+ Web Sites

Market Leadership Customer Success Product Innovation

"This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from salesforce.com. To access the report, please go to www.salesforce.com."

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Traditional Platforms Are Too Expensive, Complicated & Slow

Too Expensive

Install and Integrate Stack

Con"gure Software

Write and Test Lots of Code

Deploy and Load Test

Monitor and Tune

Patch and Regression Test

1

2

3

4

5

6

Too Complicated Too Slow

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Real-time Sandbox


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Real-time Websites



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World’s First Collaboration Platform


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Savings with Force.com 2009 IDC Research Report

Savings with Force.com 2009 IDC Research Report

Sta$ng 76%

Development Time 60%

Changes 78%

TCO 54%

Force.com is the Fastest Way to Build Cloud 2 Apps

Companies were able to reduce their three year TCO by 54%, saving $560,000 per app.

“

”65

All 160,000+ Force.com Apps Are Now Cloud 2 Apps

OperationsBack O"ce Human Resources RetailManufacturing

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Enterprise Java Developers Don’t Have a Path to the Cloud

Cloud

?6 Million Developers

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The World’s First Enterprise Java Cloud

The Trusted Cloud for 6 Million Enterprise Developers

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Paul Maritz President & CEO

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All Native ISV Apps Are Now Social

Cloud Apps

Project ManagementMarketing Sales RecruitingIT

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35+ New Collaboration Apps Live TodayTotal of 60 ChatterExchange apps now live

!"#$%&'(

www.appexchange.com

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http://www.appexchange.com

http://www.appexchange.com

AppExchange Keeps Growing with New Categories of Apps

ChatterExchange Categories

! Project Management! Quoting! Contracts! Accounting! Marketing! Recruiting! Field Service Management! Real Estate! Integration

...and many more!

Forbes

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The AppExchangeTrusted enterprise cloud marketplace

$350 Million+AppExchange partner revenue to date from AppExchange apps*

100% of all revenue goes to AppExchange developers

*Company estimate based on currently available information.

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Kia BehniaSVP & CTO

Brian Bell SVP & General Manager

Stacey Epstein VP Marketing

Tom GonserChief Strategy O$cer

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Welcome to Cloud





Real-time Websites



Real-time Analytics










Real-time Sandbox


Salesforce



Multitenant Kernel

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Cloud AppsPlatform for Cloud Apps

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Dreamforce 2010: Biggest Cloud Computing Event of the Year

A year’s worth of learning in four daysDecember 6-9, 2010

www.dreamforce.com

Stevie Wonder, Entertainer President Bill Clinton YOU!

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Thank [email protected]

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mailto:[email protected]

mailto:[email protected]

Chatter Cloudforce 2010 - San Jose, June 22nd

Technology

Transcript of Chatter Cloudforce 2010 - San Jose, June 22nd