Chatbots 101

www.chatbots.co.ukinfo@chatbots.co.uk0121 247 3628

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Health Warning

TLAs

Ahead

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What is a chatbot?

A chatbot (also chatterbot, chatterbox) is a computer program which attempts to maintain a conversation with a person.

- Wikipedia

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What is a chatbot?

Virtual Assistant

Virtual Helper

Virtual Customer Service Agent

Web Assistant

Virtual Agent

Virtual Customer Service Assistant

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What is a chatbot?

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How does a chatbot work?

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How does a chatbot work - Interface

Input

Output

Speech

Text

Text Speech

?

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How does a chatbot work - Cases

<aiml><category>

<pattern>HELLO * </pattern><template>

<random><li>Hello World!</li><li>Hi</li></random></template>

</category></aiml>

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Case Dimensions 1

What are Daden?

What do Daden do?

Where are Daden based?

Who owns Daden?

When was Daden founded?

How do Daden operate?

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Case Dimensions 2

What do Daden do?

Rephrasing

Alternate answers

SubsidiaryQuestions

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How does a chatbot work - Modules

Internal Time User Memory Conversation

Memory Gossip Garbage Learning Mood Emotion Dream

External Specific Amazon Google RSSWeather BBC News Wikipedia eMail

External Generic RSS RDF/ATOM REST RPC-XML SOAP Screenscrape

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How does a chatbot work - Management

Learn from all users, all inputs Jabberwacky

Convo-logging ALICE Halo Brian

Question users Learn from the web Hybrids

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How does a chatbot work?

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Is it Artificial Intelligence?

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How do organisations use chatbots?

As guides As newscasters As an alternative to a FAQ As survey takers As teachers and trainers As interpreters for the visually impaired As virtual sales people As customer service assistants As personal assistants

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Why do organisations use chatbots?

Differentiate their site/campaign/content Build identification/empathy Increase usage and loyalty Increase trust Improve usability

In order to: Increase sales Increase customer retention Increase course completion and information

retention

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Who’s Using Chatbots and Avatars?

Chatbots 101

www.chatbots.co.ukinfo@chatbots.co.uk0121 247 3628