Chatbot Guide - Why Chatbots Are The Future of Market Research

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Chatbot Marketing Mastery

Transcript of Chatbot Guide - Why Chatbots Are The Future of Market Research

Page 1: Chatbot Guide - Why Chatbots Are The Future of Market Research

Chatbot Marketing Mastery

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Chatbot Marketing Mastery

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Chatbot Marketing Mastery

In end of this EBOOK you can see top 37 tools about

marketing.

Table of Contents

Table of Contents .................................................................................................. 3

Introduction ............................................................................................................ 4

Benefits of Chatbots .............................................................................................. 6

Drawbacks of Chatbots ......................................................................................... 7

Are Chatbots Right For You? ................................................................................ 8

Ways to Use Chatbots ......................................................................................... 10

Content Delivery .............................................................................................. 10

Making Sales ................................................................................................... 11

Customer Service ............................................................................................ 11

Chatbot Solutions ................................................................................................ 14

chattypeople .................................................................................................... 14

Botsify .............................................................................................................. 15

Conclusion ........................................................................................................... 16

Resources ........................................................................................................... 17

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Chatbot Marketing Mastery

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Page 5: Chatbot Guide - Why Chatbots Are The Future of Market Research

Chatbot Marketing Mastery

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Chatbot Marketing Mastery

Introduction

With sites like Facebook and Kik opening their platforms to automated

messaging for companies, chatbots have really exploded in popularity.

Facebook went from zero chatbots in February 2016 to 18,000 by July

of the same year. Kik had approximately 300,000,000 registered users,

and those users exchanged 350,000,000 automated messages with the

platform in the first seven months of its chatbot.

You’ve probably seen chatbots in action. They are on all sorts of

websites, from major retail chains to mobile phone service providers

and many other types of sites and apps.

At first, you might think you’re talking to a real person. Usually, a popup

appears with a picture of an agent, along with a name. The agent asks

something like, May I help you with anything? Or, Do you have any

questions?

Chatbots use artificial intelligence that is often quite advanced to

answer many questions a user might have, and in the event that the

bot is unable to help the user, it will usually as the user to call, email, or

fill out a support form, or perhaps to check a F.A.Q. page.

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Chatbots are quite advanced, and many of them can almost manage to

fool users into thinking they are speaking to a real person. This is

beneficial, because it allows companies to lower their overhead by

using chatbots to replace customer service agents in many

circumstances, and only when the chatbot is unsuccessful in helping the

customer must a real agent step in.

Chatbots have a few drawbacks, but they also have many benefits. In

this guide, you’re going to learn more about how chatbots can be used

for marketing, and whether or not chatbots are a good fit for your

business.

So let’s get started.

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Benefits of Chatbots

Chatbots are very useful for a lot of different applications—from simple

user contact, to answering questions, and even helping the sales

process along.

One of the biggest benefits of using Chatbots is that you can have fewer

actual employees, because chatbots can take care of a lot of issues that

might take up time from paid employees. This frees up paid employees

for more important tasks, and allows them to have more time to help

customers with major issues.

This benefits customers, too, because they can get answers to

questions and help with problems much faster than they might if they

ended up contacting customer service through traditional means.

Bots can also provide you extremely valuable information about your

customers if you log those conversations and analyze them, because

you can see the types of questions they are asking. Never overlook

those logs as a way to find out more about them.

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Drawbacks of Chatbots

Of course, chatbots have a few drawbacks, too. No technology is

perfect, and bots are no exception.

The biggest drawback is that artificial intelligence, no matter how

advanced it may be, is not yet at the level that can replace actual

humans. This inevitably leads to failure to help customers sometimes,

which may end up frustrating the user enough that they leave your site.

This is rare, but it can happen, so you must make sure your chatbot can

direct customers to live help when needed.

Many bots are poorly programmed because they have been rushed to

market to take advantage of the surge in chatbot use, so you must be

on the lookout for this, as well. The cheapest solution isn’t always the

best, so it’s vital that you test your chatbot thoroughly to make sure

there are no problems with it that could end up frustrating your

customers.

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Are Chatbots Right For You?

Chatbots aren’t right for every business. If you find that you don’t have

a lot of contact with customers normally, you may not need a chatbot.

But, on the other hand, if you do have a lot of contact with customers,

or if you find you have a lot of shopping cart abandonment or your

customers tend to ask a lot of questions or need additional help, a

chatbot just might be perfect for your needs.

Here are some situations where a chatbot might work for your

business:

1. Your customer service agents are overwhelmed. If you find that

your agents are overwhelmed by the volume of help requests you

get daily, especially if the are simple requests that could easily be

taken care of by a bot, it makes perfect sense for you to use one.

2. You have a high rate of shopping cart abandonment. If you find

that a lot of people are abandoning their shopping carts or leaving

your site without converting into email subscribers or buyers, a

chatbot might help by asking the customer what went wrong

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when they try to leave your site, and then guide them through the

process so they can complete the conversion.

3. Customers keep asking the same questions over and over. Let’s

face it, customers rarely read F.A.Q. pages. Sometimes you may

wonder, Why even bother having a F.A.Q. page? It seems like

nobody reads them! And that’s true. But chatbots are a great

way to get more people to find out the answers to simple

questions without wasting your or your agents’ time. You can

program common questions into your bot and let it answer those

questions.

4. Your business is oriented toward service. If you’re in an industry

that is notoriously service-centric, such as the travel industry, for

example, chatbots can go a long way toward helping customers

get assistance while alleviating some of the initial work that

agents might otherwise have to deal with.

These are just a few examples, but hopefully you’re beginning to get an

idea of whether or not a bot might be a good fit for your business.

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Ways to Use Chatbots

There are many ways to use chatbots for business, and companies are

thinking of new, innovative ways to use them all the time. Let’s take a

look at a few ways chatbots can benefit your business.

Content Delivery

A lot of companies are using chatbot technology to deliver content in a

new an interesting way. Websites such as CNN are sending interesting

articles to visitors through messaging apps.

Since so many people are using messenger apps like Facebook and Kik

on a regular basis, delivering content straight to the platforms they’re

already using just makes sense.

This allows companies to reach readers even if those readers aren’t

coming to their site daily.

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Making Sales

Companies like Dominos and Taco Bell are making use of chatbot

technology by allowing customers to make purchases directly through

their bots via text message or platforms like Facebook Messenger.

This is beneficial to companies like Dominos because it keeps stores

from being inundated with so many phone calls during peak times, and

it’s beneficial to their customers because it’s often faster and less

frustrating than calling or using the website.

All sorts of businesses can benefit from using a chatbot to assist in

making sales, by offering personalized product suggestion based on

input from customers.

Customer Service

The most common use for chatbots is for general customer service,

such as answering basic questions, making suggestions, directing

problems to appropriate departments, and more.

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This is a great for chat bots, because they can programmed with

specific responses to your most frequently asked questions and keep

you and your employees from having to field a lot of questions that

could have been answered by the bot.

Chatbots can improve user experience, too. Customers love getting an

answer in seconds without having to wait on hold for a live person or

sending an email and waiting hours or days for a response.

Studies have shown that 51% of people believe a business should be

available for customer support 24/7. They don’t appreciate companies

operating in normal business hours anymore. In the days of microwaves

and overnight shipping, patience is growing thinner and thinner. If your

company takes 12 hours to answer an email, and your competitor

answers a simple question at two o’clock in the morning, whom do you

think they will buy from? Whom would they feel most loyal to?

45.8% of people would rather contact a company through messaging

than through email. They know email can be slow. They’d rather use a

method that gets faster, easier results.

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49.5 would rather contact a company through messaging than

telephone. No one likes waiting on hold, and some people don’t like

speaking on the phone. Messaging is easier for those people.

The bottom line is that people want chatbots. They save them time and

frustration, and in return, it saves you time and money. It’s a win-win

situation.

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Chatbot Solutions

There are already a number of chatbot products on the market. Some

are quite effective, while others have been obviously rushed to market

and are full of bugs that will frustrate you and your customers.

Let’s take a look at some of the products that are currently on the

market and are considered to be good quality.

chattypeople

>> https://www.chattypeople.com/

The chattypeople platform is one of the most popular chatbots

available for the Facebook Messenger system, and also works with

Facebook comments. They are remarkably affordable, with a 30-day

free trial and a permanent free plan for under 100 customers.

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The chattypeople platform will even allow you to sell products directly

to customers through Facebook with Stripe, Paypal, and other payment

platforms.

Botsify

>> https://botsify.com/

Botsify is another very popular platform that works for Facebook

Messenger, but also has a version that works directly on your website.

They have a free plan (only for Facebook Messenger) that has a lot of

features, but their paid plans (which can be used on a website) start at

a very reasonable $10 per month.

Botsify also allows human takeover at any time, so you can have a

customer service agent take over whenever the chatbot isn’t helping

the customer properly.

ChitChatChimp

>> http://www.chitchatchimp.com

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ChitChatChimp is poised to be one of the frontrunners in the chatbot

realm. It allows absolutely anyone, even with zero programming

knowledge, to create their own chatbot.

It can create all types of bots, including:

Customer support bots

Sales bots

Research-gathering bots

Educational bots

Entertaining bots

If you need something flexible and customizable that doesn’t cost a

fortune, ChitChatChimp is probably your best option.

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Conclusion

Chatbots can provide real-time engagement that is available

instantaneously, which is something that even the most well-staffed

company is rarely able to do.

While chatbots can’t replace all staff, they can certainly help you cut

down on the number of times your support staff has to answer basic

questions simply because customers don’t read the F.A.Q. pages or

miss information on sales pages. They can also provide feedback from

customers that can help you streamline your sales and customer

service processes and make things easier for future customers.

If your business falls into one of the types of businesses that might find

a bot useful, or even if you just think a bot would be a good fit, give it a

try. If nothing else, you may find out some valuable information about

your customers.

Good luck!

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Resources

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Youtube Page 1 in 1 minute Easy System - See

How All My Videos Rank Page 1 in Youtube,

Yours Can Be

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Chatbot Marketing Mastery

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Page 22: Chatbot Guide - Why Chatbots Are The Future of Market Research

Chatbot Marketing Mastery

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Chatbot Marketing Mastery

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Chatbot Marketing Mastery

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Chatbot Marketing Mastery

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Chatbot Marketing Mastery

Germ.io

germ.io is a project planning tool that helps to capture abstract ideas, collaboratively brainstorm and turn them into actionable projects.

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Hubspot's Blog Topic Generator

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Chatbot Marketing Mastery

Use this title generator to brainstorm shareable link bait title ideas for your website.

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Chatbot Marketing Mastery

This tool enables you to correct the most cumbersome mistakes, with a high degree of accuracy and speed, and to improve your written English.

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Chatbot Marketing Mastery

White Smoke

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WordPress Distraction Free Writing

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Chatbot Marketing Mastery

The CLIPZINE is a content curation platform that you can curate and create a stylish reusable sharable content.

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CurationSoft allows bloggers to focus on creating great posts without all the back-and-forth of copying, pasting, and having a gazillion open tabs.It takes the pain out of creating great mashups that are filled with content your visitors are looking for. It also enables content marketers to have more time to post more often, giving you more potential search rankings and a more loyal following.

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Chatbot Marketing Mastery

Curation Traffic a WordPress based content curation platform that includes a stand alone theme, a plugin, and the Curation Mastery Training.

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Chatbot Marketing Mastery

Magnify allows website publishers to create their own video channels, and populate it with videos from other sites (like YouTube, Revver, Yahoo Videos, etc.) that allow embedding. The result is a highly targeted niche video site that integrates very well into existing content websites.

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Chatbot Marketing Mastery

Scribit is a content logistics platform that supports online publishers in discovering, organizing and publishing their content.

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We all know that using internet marketing tools can

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Chatbot Marketing Mastery

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Chatbot Marketing Mastery

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