Medical Software

Simple | Intuitive | Flexible | Complete

Main value

Ability to simplify and automate complex processes

and workflows;

Cross departmental automation and organizational

processes that touch multiple departments;

Dramatically decrease the operational costs;

Improves employees’ efficiency and customer loyalty;

360 view over the performance indicators;

It increases the company’s agility and competitiveness;

Collaborative working environment, focused on

satisfying business partners’ needs.

value

Provides key reports for executives to run business;

Reports with the ability to go from high level to low

level detail;

Comprehensive insight from all departments and

systems;

Provides executive dashboards, on-spot quick facts

and real-time notifications.

value

Clean and easy to use interface;

Commonly performed tasks can be automated;

Can provide data from other applications and sources;

Can access various reports from the same interface;

Support – Users have access to training and support.

value - Minimal IT requirements

Workflow modifications can be made without

additional code writing development;

Easy to upgrade and to upscale the entire system;

Ability to support all business units with different

attributes, user views and rules;

Personalized training and support access to all

stakeholders.

Management

Employee’s

Cost

The market of medical services is

usually facing serious problems

due to the lack of funds,

overloading, low quality of the

services and treatments applied.

All these challenges can be

overran when the medical units

will have access to an overview on

the entire performed activity that

enables them a better control on

resources, clear tracking of the

recorded costs at any level

(medical unit, section, room or

bed), clear tracking of all the

provided services, as well as the

lowering of the routine work

volume for a greater focus on the

medical institution’s essential

activities.

The complex activity within a medical unit should rely on a powerful reporting engine and

a unique, easily accessible and real time updated information source, regarding patients

flow within the medical unit, performed examinations and medical tests or prescribed

medication. Besides the care for the patients' health, the medical institutions need a

strict inventory management, the reduction of operational costs by quickly recording and

accessing the information from a unique information system or the automation of the

specific internal processes. Only an integrated information system can contribute to

creating a modern, efficient and productive medical environment that is strongly oriented

on the patients' satisfaction.

Charisma Medical Software is a modular software solution that integrates and optimizes

the processes, the flows, the operational and financial activities specific to hospitals,

clinics, pharmacies and medical laboratories. The product offers the possibility of

electronic tenders for selecting the suppliers of drugs, instruments, repairs, consumable

items or food, while being integrated with HL7 transmission protocol for retrieving and

processing data from laboratory analyzers or 3rd party applications.

Charisma Medical Software is perfectly adapted to the electronic reporting regulations of

statistics and reimbursements for CNAS (National Health Insurance House) – SIUI and

DRG.

Medical Software

Modules:

Patients

Appointments

Polyclinic Care Unit

Medical Examinations

Doctor Workstation

Decision Support

General Practitioners

Occupational Medicine

Emergency Room / Admission

Ward

Laboratory

Pharmacy

Medical Investigations

Imaging

Contracts and Insurances

Billing

Contract Management

Partner Network

Reports/DRG

Interface with other systems

Electronic Medical Record (EMR)

Patients Website

Doctors Website

n

n

n

n

n

n

n

n

n

n

n

n

n

n

n

n

n

n

n

n

n

n

n

BenefitsFinancial and Operational

Manages efficiently the beneficiaries’ Simplifies the transfer process between

subscriptions and ensures the medical units and increases the patient

performance indicators tracking safety

n n

n

n

n

Provides real support for an efficient Provides a complete electronic medical

delivery subscriptions and medical record management for each patient, by

insurances management, through continuously loading, transmitting and

administrative and financial updating them;

management of thousand of contracts, Provides doctors with a 24/7 access to

companies and individual clients; patients’ medical histories, regardless of

Provides real support for the their location;

optimization of the medical services Controls the costs and resources through

supplier’s activity, by using medical an integrated flow and complete

services activity analysis tools. The solution that automates the information

services costs, price lists and consumer exchange (schedules, electronic medical

files are analyzed to generate records, automatic investigations

profitability reports. outcomes between the laboratory and

the patient/doctor), ensures data

accuracy and enhances the institution’s

profitability.

Medicover was facing management problems due to its complex

chain of clinics. The institution required a solution to monitor the

entire workflow of a clinic and to consolidate all data at

headquarters. The application had to provide management

services for over 2 million patients, 1.5 million subscriptions and

over 2 million medical tests registrations per month.

75%

63,6%

75%

90,9%

25%

36,4%

75%72,7%

37,5%

54,5%

50%

45,5%

10

20

30

40

50

60

70

80

90

100

operational costs

decrease

SLA quality and customer

satisfaction increase

brand awareness

increase

operational control

improvement

analysis and managerial reporting

improvement

bed usage time

optimization

< 150 beds

> 300 beds

The impact of IT&C solutions on medical institutions

“We were looking for a system able to meet the clinical, laboratory

and hospital needs and, naturally, to offer us features such as the

electronic medical record within Charisma” – Calin Glodeanu,

Euroclinic IT ManagerH O S P I TA L & M E D I C A L C E N T E R SEUROCLINIC

Complete solution for hospitals

n

Compulsory tool for partner relationship

management

n

n

n

n

n

nReal time financial reports per patient by

Streamlines medical decisions, by capturing and expense type, highlighted subsidies,

consulting rapidly the necessary information, discounts or amounts supported by

orchestrating the entire process the patients or patients.

investigations might undergo; covers all stages,

from the patient scheduling, clinic/ emergency

room entrance, primary examination and

diagnosis, laboratory investigations, advanced Automatically calculates the variable revenues

examination or surgical stage, hospitalization to of doctors or other medical services providers;

the patient discharging or medication Provides specialized administrative and

prescription and billing or settlement of financial activity, by using the electronic tender

provided services; to choose drug, tool, repairs, consumable, food

Manages the hospital flows, wards and surgery etc. suppliers;

repartitions (room, medical team, drugs, Provides data confidentiality due to a secured

related services etc.); and controlled access to the application’s

Provides real time and specialized reports and modules and definition of access levels.

examinations:

nAccurate record of admissions per wards,

units, doctors, drug stocks, their quantities

and prices;

nComplete and complex laboratory

investigations report for a correct

consumable inventory management;

Automates medical analyses process

n

n

n

Provides transparency over the entire medical activity

n

Automates processes within medical analyses laboratories,

from analyses requests up to their outcomes, thus simplifying

the activities and reducing the redundant work;

Eliminates human errors due to a scanning bar code system

that avoids such errors regarding the sample and outcome

flows within laboratories;

Comprises integration and interoperability mechanisms that

are based on HL7 international standards regarding data

acquisition and processing within medical testing equipments.

Brings administrative and scientific benefits through the

execution/ reporting speed of analyses within laboratories,

secured web access to patient records, automated outcomes

transmission between laboratory and doctors, SMS

notifications or confirmations, as well as multiple data

selection criteria.

“16,000 analyses are daily

processed in the 8 laboratories of

the company. For more than half

of these, the results should be

ready in 3 hours. Without a

solution like Charisma Medical

Software, no business can be real

and efficient. The reports on costs

and revenues can be done at any

time - these reports have to be

optimal if the business is

profitable. This control is not

possible without an adequate

information system.” Virgil Ivan,

Synevo CEO

200 Sensiblu pharmacies, as well as the 28

Miniblu and Optiblu stores of the group are

efficiently managing their business with

Charisma: clients, loyalty cards, products,

medical consultancy, patient medical records.

BenefitsFinancial and Operational

Reduces the scheduling time and increases Financial and medical management tool

customer satisfaction n

n

n

n

n

n

n

n

Complete and efficient control of the institution’s

Provides an improved time management and expenses and revenues by tracking all medical

efficient personnel allocation by optimal services per locations and specializations, both

management of appointments and elimination of from financial and medical point of view.

time loss; Manages the product, service, procedure, price,

Reduces company losses by optimizing patients consumable and material lists;

and doctors time – advanced examination Covers the workflow specific to occupational

management and optimization of average time medicine and general practitioners’ offices;

per examination; manages all examination stages, as well as the

Increases customer loyalty by providing on line client contracts, regardless of their type;

appointments possibility, through secured web Manages the electronic medical records

access or call center services; containing the intervention, medication and

Sends confirmations and notifications on recommendation history.

appointments, as well as investigations outcomes

via e-mail, telephone or SMS.

“The integrated system allows control and cost analysis, assuring

us an efficient use of our resources for the benefit of our

customers. Also, each patient has rapid access to all information

that is needed - fast system of appointments, medical records,

appointment booking etc. We are delighted to have since the

beginning of the project, a strong and reliable partner such as

TotalSoft.” Robert Popescu, CEO A&D Pharma

Integrates with the price list for medicines

agreed by the Ministry of Health;

Manages the product list, giving the possibility to Observes the partial or full drug compensation

divide them into categories and use them in regime, doctors registry and their contracts with

various price grids; the health insurers.

Tracks the stocks in terms of quantity and

quality, per pharmacy or centralized.

Increases customer loyalty through fidelity

points and discounts cards;

Maximizes the marketing efforts by promoting

Manages daily transactions per location; new services.

Provides complete commercial and managerial

reports on each unit’s activity;

Optimizes and simplifies the drugs supply in n

pharmacies

n n

n

Enhances sales increase per pharmacy unit

n

Provides a complete management for each

pharmacy unit n

n

n

Medical SoftwareWhy Charisma

Complete en-to-end solution

The experience and expertise of the

implementation team

Advanced modularity, scalability and

adaptability

Quick and transparent access to the system

Charisma Medical Software covers all the internal

processes within any type of public or private, local or

international medical institution, regardless its size or

complexity.

The unique experience of Charisma experts is based

on a large number of sophisticated implementations

in national and multinational medical institutions,

integrating and offering business processes and best

practices used in the largest hospitals, clinics and

laboratories existing on the Romanian market.

The modules of Charisma Medical Software can work

standalone or together, and can be integrated with

any ERP, Human Resources or BI solution. This

exceptional modularity, as well as the use of the most

modern software technologies and architectures

enables a remarkable adaptability to the specific of

each single institution. Furthermore, the integration

of hospitals with multi-location, multi-language or

multi-currency calculations offer a unique,

transparent image on the activity of the institution.

The latest technology enables the secured access via

Web, anytime, anywhere. The access is done based on

the access rights preconfigured according to the

internal security policy of the institution, depending

on each type of user involved in the medical process.

A&D Pharma

Anima Specialty Medical Services

Bucharest Institute of Oncology

City Pharma

Centropharm

Doctor Luca

Euroclinic

Fildas

Focusmed

GSK

Medical City Blue

Medicover

Mediplus

Medsana

PanMed Group

Sensi Blu

Simona Medical Services

Synevo

Terra Aster

Terra Med

Tody Laboratories

Victor Babeş Foundation

Victor BabeşNational Institute

TotalSoft Headquarters

Global City Business Park

10 Bucharest - Nord Street thBuilding O2, 8 Floor,

077190, Bucharest-Ilfov, Romania

P: +4021 335 17 09

F: +4021 335 17 12

E: office@totalsoft.ro

W: www.totalsoft.ro

W: www.charisma.ro

TotalSoft Bulgaria

11 Maria Louisa Blvd,

Sofia, Bulgaria

P: +359 2 9239 564

F: +359 2 9239 560

E: marketing@totalsoft.bg

W: www.totalsoft.bg

W: www.charisma.bg

TotalSoft Greece64 Vas. Sofias, 115 28Athens, GreeceP: +30 210 72 00 084F: +30 210 7253 511E: info@totalsoft-hellas.comW: www.totalsoft-hellas.comW: www.charisma.com.gr

TotalSoft Qatar

Commercial Bank Plaza,

West Bay, Level 15

P.O Box 200348, Doha, Qatar

P: +974 44 52 83 97

F: +40 21 335 1712

E: iconstantinescu@totalsoft.ro

W: www.totalsoft.ro

W: www.charisma.ro