AutoCAD Architecture 2008: Part I: Getting StartedQuality Management, 6th ed. Goetsch and Davis
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Based on the book
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Quality Management, 6th ed. Goetsch and Davis
© 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Four:
MAJOR TOPICS
Trust and Total Quality
Values and Total Quality
Integrity and Total Quality
Responsibility and Total Quality
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Quality Management, 6th ed. Goetsch and Davis
© 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Four:
(Continued)
Models for Making Ethical Decisions
Beliefs versus Behavior: Why the Disparity?
Ethical Dilemmas: Cases
Quality Management, 6th ed. Goetsch and Davis
© 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Four:
(Continued)
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Quality Management, 6th ed. Goetsch and Davis
© 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Four:
(Continued)
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Quality Management, 6th ed. Goetsch and Davis
© 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Four:
(Continued)
Values are those core beliefs that guide our behavior. Individuals and organizations apply their knowledge and skills most willingly to efforts in which they believe. Managers should work to establish an environment in which values that lead to ethical behavior and values that lead to peak performance are the same.
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Quality Management, 6th ed. Goetsch and Davis
© 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Four:
(Continued)
Accepting responsibility is part of ethical behavior. People who pass blame are not behaving ethically. In a total quality setting, people are responsible for their performance. When speaking of their organization, ethical people say, “we” instead of “they.”
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Quality Management, 6th ed. Goetsch and Davis
© 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Four:
(Continued)
The organization’s role in fostering ethical behavior includes creating an ethical environment and setting an ethical example. Key in creating an ethical environment is having a comprehensive ethics policy. Key in setting an example is following the policy, expecting all employees to follow the policy, and rewarding those who do.
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Quality Management, 6th ed. Goetsch and Davis
© 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Four:
(Continued)
People who believe in ethical values will sometimes make unethical decisions because of self-interest, self-protection, conflicting values, or because they see the benefits as being intangible or deferred.
Key elements of corporate social responsibility include the ethical aspects of the following issues: human rights, safety and health, business practice, governance, environmental engagement, consumer relations, marketplace activities, community involvement and social development.
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