Chapter Ten: Communicating in Groups and Teams H.L. Goodall & Sandra Goodall Communicating in...

Chapter Ten:Chapter Ten:Communicating in Groups and TeamsCommunicating in Groups and Teams

H.L. GoodallH.L. Goodall&&

Sandra GoodallSandra Goodall

Communicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed

2

Ch10: Communicating in Groups and Teams

Copyright © 2006 Wadsworth

Conscious Communication Conscious Communication in Groups and Teamsin Groups and Teams Group of Individuals

3



Conscious Communication Conscious Communication in Groups and Teamsin Groups and Teams Group in Name Only

4



Conscious Communication Conscious Communication in Groups and Teamsin Groups and Teams Collaborative Group

5



Conscious Communication Conscious Communication in Groups and Teamsin Groups and Teams Team

6



Conscious Communication Conscious Communication in Groups and Teamsin Groups and Teams Conscious Communication Choices

7



Choosing: Strategies for Choosing: Strategies for Organizing TeamsOrganizing Teams

Developing Effective Leadership Strategies

Initiating Discussions

Providing Information

Seeking Information

Consensus Building

Mic

roso

ft Im

age

8




Giving Assignments

Clarifying Goals

Summarizing and Evaluating

Celebrating Success

Developing Effective Leadership Strategies

Mic

roso

ft Im

age

9



Phrases Leaders Shouldn’t UsePhrases Leaders Shouldn’t Use

10



Choosing: Strategies for Choosing: Strategies for Organizing TeamsOrganizing TeamsParticipation What Does the Team Expect from Me? How Can I Serve the Team? Do I have Promises or Commitments to Team? Is There any Reason I Can’t Succeed? Is There Information I Need? How Can I Help other Team Members?

11



Choosing: Strategies for Choosing: Strategies for Organizing TeamsOrganizing TeamsBehaviors Contributing to Effective Participation Be Fully Committed Prepare for Dialogue Prepare List of Personal Goals Listen Carefully Provide Feedback to Others Ask Relevant Questions

Mic

roso

ft Im

age

12




Be Willing to Adapt Avoid Taking Comments Personally Be Willing to Share Personal Opinions Be Willing to Participate in Team

Traditions, Rites, and Rituals Avoid Unnecessary Commentary Trust Team Process and Members

Behaviors Contributing to Effective Participation

13



Choosing: Strategies for Choosing: Strategies for Organizing TeamsOrganizing TeamsSelection of Team Members Members Need to Know

Why Chosen Jamming Members Need to

Develop New Understanding and Skills

Mic

roso

ft Im

age

14



Choosing: Strategies for Choosing: Strategies for Organizing TeamsOrganizing TeamsAdaptive Skills

Developing Repertoire of Self-Presentation

Serving as Example of Collaborative

Communication

Accepting Legitimacy and Honesty of

Others’ Self-Presentations

15



Creating: Defining the Goals Creating: Defining the Goals and Strategies for a Teamand Strategies for a TeamSample Agenda

16



Creating: Defining the Goals Creating: Defining the Goals and Strategies for a Teamand Strategies for a Team

Creating a Shared Vision

Step 1: The Vision of the Future

Step 2: Current Reality

Step 3: Creating the Vision

Mic

roso

ft Im

age

17



Coordinating: Establishing a Coordinating: Establishing a Creative Environment for Creative Environment for Team Problem SolvingTeam Problem SolvingCoordinating with Other Teams

Look for Creative Solutions

Operate within Constraints

Mic

roso

ft Im

age

18



Coordinating: Establishing a Coordinating: Establishing a Creative Environment for Creative Environment for Team Problem SolvingTeam Problem SolvingCoordinating the Problem-Solving Process

Step 1: Understanding the Charge Nature of Problem

Who Involved?

What are Stakes?

What Resources Available?

What Deadlines?

Mic

roso

ft Im

age

19



Coordinating: Establishing a Coordinating: Establishing a Creative Environment for Creative Environment for Team Problem SolvingTeam Problem Solving

Step 2: Phrasing the Question Wording Should Be Clear

Wording Shapes Outcomes

Wording Should Reflect what is Important

and Relevant for Solving Problem

Coordinating the Problem-Solving Process

Step 1: Understanding the Charge

20




Step 3: Fact-Finding Background

Current State of Problem

Possible Outcomes


Step 1: Understanding the Charge

Step 2: Phrasing the Question

Mic

roso

ft Im

age

21




Step 4: Establishing Criteria for Solution What Would Ideal Look Like?

What Might it Include?

How Would it Impact Stakeholders?

What Resources are Necessary?


22




Step 5: Generating Alternative Solutions

Step 6: Testing Solutions Against Criteria

Step 7: Formulating a Solution

Step 8: Presenting the Solution


Step 4: Establishing Criteria for Solution

Group Decision Making and Problem Solvinghttp://www.mapnp.org/library/grp_skll/grp_dec/grp_dec.htm

http://www.mapnp.org/library/grp_skll/grp_dec/grp_dec.htm

23



Delivering as a TeamDelivering as a Team

Memos and Reports

Staff Briefings and Weekly Sessions

Planning and Problem-Solving Meetings

Virtual Meetings

Conferences, Workshops, and Seminars

H.L. GoodallH.L. Goodall&&

Sandra GoodallSandra Goodall

Communicating in Communicating in ProfessionalProfessional Contexts ContextsSkills, Ethics, and Technologies Skills, Ethics, and Technologies 2ed2ed

Chapter Ten: Communicating in Groups and Teams H.L. Goodall & Sandra Goodall Communicating in...

Documents

Transcript of Chapter Ten: Communicating in Groups and Teams H.L. Goodall & Sandra Goodall Communicating in...