Chapter 6community.mis.temple.edu/mis2101sec4sp2015/files/...Processes-with... · ses Busines s...
Transcript of Chapter 6community.mis.temple.edu/mis2101sec4sp2015/files/...Processes-with... · ses Busines s...
Chapter 6
Supporting Processes with ERP Systems
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
6-1
Lo
cation
Co
des
Shi
pmen
t C
osts
Invo
ices
Freight A/P Invoices/Fixed Asset Account Balances
Sales Data
Prism
Productio
n Schedule
s, Short
Term
MPP's
, Batc
h Siz
es, Cycle
Tim
e, Costs
and E
quipm
ent
Variance File, Grid File
Financial Issues
Order Level Data
Product Sourcing, C
ustomer Orders and Historic
al Order In
fo
Protea
n
Master Vendor Fields, Work Orders,
S+O
P
Forecasts, Supply Plan
Shipment History, Customer Orders,Inventory/ Replenishment Orders
Historical S
ales Data and M
anufacturing Costs
Busine
ss
Applica
tion
Ho
me
Gro
wn
Ap
plic
atio
ns
Singa
pore
Custom Orders Are EDI to Logistic Suppiler
Chin
a
Goverment In
voicing Cycle System
APR
CCH
S
Order Detail
OTIF
Business P
olicies R
eporting
GOOD
Daily C
ustomer Service In
formatio
n/All A
PR and LAR Ord
ers
Order D
ata/NAR and E
R Ord
ers
WWB
OM
Pro
du
ction
Mo
del U
saages, O
ver Head
Co
sts, R &
M C
on
tainer P
rices, Pu
rchase P
rices
DFIA
MI
MS
TW
S
Com
ponents of
Product C
osts
Ship Rates
Currency
Exchange Rates
Inventories
CS
Rs D
uring Month-end R
uns
Billing
Inform
ation
New Billing Documents/Customer M
onetary Adjustrments/Invoice Data
Global SACOS
A/R Invoices and Cost of Sales Balances
ODS
Data Extracted from Orders and
Shipments
Exter
nal
Data
Inter
nal
Data
User
Moves the Inventory from Produced to Consumed/Shipments
Path
Extrac
ts
Pat
h E
xtra
ct T
able
Info
, P
O's
, an
d It
em D
escr
ipti
ion
PCA
PC
A D
ata
Customers Orders Entered Manualy
Forecast Costs
Busin
ess
Plan
Yea
rly
Bus
ines
s Pla
n
Fo
recast Data
Busine
sses
Tolera
nce
LimitsBusin
ess Pla
n InfoMaintained by
Businesses
Buisne
ss
Finacia
l
Datam
art
Gross Volume Sold
Morton Standard Costs, Class 10 Production Transactions
Bu
sin
ess
Fin
anci
als
Data about Batches Tested in the Lab, Finished Packages Inventory
Lab
Resu
lts
COA
Man
ual
ly E
nte
red
Lab
Res
ult
s
Ord
er a
nd C
usto
mer
Info
rmat
ion
LOA
MM
ain
ten
ance
of
CO
A F
orm
ats
BPC
S
Class 10 P
rod
uctio
n T
ransactio
ns/ F
inish
ed
Go
od
s
Co
rpo
rate
Co
nst
ants
/Pro
fit
and
Co
st R
epo
rts
Mitro
lStandard
Costs
Invoices for ERS
CDR
OM
1 yr. Invo
ice Detail
Ord
er Pro
cessing
Deliv
ers O
rder
s to
be
Packe
d and S
hipped
/ Pla
nting S
ched
uling fo
r Ord
er D
ata
Asp
en
Plant P
roduction and Consum
ption
Formated Transactions
Formated Transactions, Payment Vouchers
Procurement Visa/ Procard Survey
A/P
Workfl
ow
Invo
ices
Scan
Stati
ons
Index
ing
Invo
ices
Ind
exed In
voices
Data Validation
Financial Data
Shipely Data
Contra
cts
Buyers T
able
Mainten
ance
Metrics
Entity
Costs
Flow
Hierar
chy
Report
s
Operati
onal
Report
s
Cry
stal
Rep
orts
Ou
tpu
t ca
n b
e to
Scr
een
, File
,
Pri
nte
r
Outp
ut to S
cree
n, File
, Prin
ter
Output to Screen , F
ile, P
rinter
ERS
Invoic
es
Invo
ices
RFE
Rec
eipt
s
Reference Data
Corporate Level Information
Price In
fo fo
r NA
R an
d E
R B
usin
ess Team
sTransf
er
Price
Data
US
Dome
stic
Billing
Sys
tem
Con
trol
File
s
Order Entry Data, Product Info, Container Info, Customer Info, US Invoices
Note
s
File
Notes on Ship to Inro
Co
rpo
rate Level In
form
ation
Feeds the SACOS
Pana
gonHistorical Invoice System
Paper
Invoic
es
End Custom
er Invoices
Data fo
r Trad
ing
Partn
ers
Ord
er D
ata
Global
Logisi
tics
Global Logistics D
atamart
Asset
Utiliza
tion
End of P
eriod Monthly Files/
TDC
,MD
PR
Acce
ss
Linked Tables
Branch
Wareh
ouse
Invento
ry
Sys
Fla
t File
s B
atch
Jobs
and ID
MS
Dat
abas
e
Histo
rical Data, C
ost C
enter R
eference D
ata/Up
date B
ud
get L
edg
ers, Plan
t Allo
cated C
osts
Plant Allocated Costs
Excel
l
Sp
read S
heet D
ata
OASI
S
Up
dat
ed B
ud
get
Am
ou
nts
Budge
t
Manag
ers
Direc
t Bud
get A
mou
nts
TWS
FRP
DFIA
HR/
Payr
oll
MSA
Actual
Expen
ses
Busines
s
Plan &
Monthly
Actuals
Fringe, LTI Rates
Location Code/Names, Business
Code/Names
Bonus D
ata
Dep
riciation
Data
User
InputInput is Keyed into the System asNeeded
Business Data
Business Data
Accounts Receivable/ Time Drafts, Unshipped Orders Summarized at a Remitt Level
Cas
h
Bank Transmissioins
Transfe
r Pric
ing In
fo
Server
Datab
ase
Ad
ho
c Qu
eriesKub
ra
Canadi
an
Sales
System
Invoices
CMD
B
Production Reporting
Manu
el
Input
Corpor
ate
Consta
nts
Reference Data
Cost
s
Mitro
l
Standard C
osts
Customer Data/Order Information
Custo
mer
Servic
e
Ord
er D
ata
Cycle
Count
Tool
Inventory is Calculated Based on Pattern or Process
Repo
rts
Custo
mer
Service
Report
s
Foc
us
Online
Applica
tion
Mida
s
Major Customer In
fo
Business C
ontact Info
Majo
r Cu
stom
er Info
Account Maintenance
Customer Hierarchy Info
Daily
Billin
gs
Daily
Cost
s
Sta
nd
ard
Co
sts
Standard Costs of Productio
n
Sta
ndar
d R
& H
Cos
ts
Dimen
sion
Mart
Export
Billing
Syste
m
Co
rpo
rate Data
Order Entry Data to Build the Export Invoice
Electronic D
ata For the Freight Forwarder
Billin
g Info
rmatio
n
INVC
Custo
ms
Paper
work
Paper
Invoic
es
Paper Work to Clear Customs
Custom
er Invoices
Focus
Pivot
Table
Foreign
Sales
Corpora
te
Tax
SACO
S
FCM
S
Orders are W
ritten to File
Freig
ht Rate
s, Fre
ight T
arrifs
, Sta
ndard S
urcharg
es
Info
About
Carrier
s
Adddit
onal
Surcha
rges
Sta
nd
ard
Mai
nte
nan
ce
Manually C
ase by
Case
Freight
Costs
Statem
ents
List of Freight Costs
Cost of Transportation by Product/ Customer
Process
Perform
ance
Qu
eries
Ord
er D
ata
Freig
ht
Rate
s
Freig
ht Bills
and Ship
ping
Data
Sh
ipm
ent D
ata
Fre
igh
t B
ills
Manu
el
Entry
Frei
ght B
ills,
Tar
iffs
Dslsct
ytd
Essb
ase
DslsC
osts
Dimensio
n and D
ata F
iles fo
r Sale
sview
Model
Freight Costs
Cost Information
Perio
d C
ost an
d V
ariance C
ost
Monthly Sales File
DCD
A
DCD
F
APR
Cu
sto
mer
Dat
a
Market Directory
Monthly Sales Files
Provides all C
orpora
te Constants
Freigh
t
Rates
Freight Bills
Shipment Data
ATTA
K
GE
Inform
ation
Extran
et
Geon
Interlin
king
PO C
hange
Notic
es
Ord
ers,
PO
As,
ASM
s, In
voic
es
Dema
nd
Planni
ng
Tool
Fo
reca
st In
fo
Hyperi
on
Fina
ncia
l Mod
els
Ledge
r
Accou
nts
Direct In
put of D
ata
Info
Servi
ce
Corporate Constants Reference Information
Dat
a fr
om
IDM
S T
able
Files
Web
Trends
Reporti
ng
Static
HTM
L and E
xcel Reports
Sams
onWeb Trends Reports
Tax
Dat
a
Prop
ertyFixed Property Data
Sal
es
Payr
oll
Payro
ll Data
Orders Inventory, Shipment History
Orders and Inventories
Integr
ated
Costs
Stan
dard
Costs o
f Pro
ducts
Intra
com
Bill
ing
Do
cum
ents
Declarat
ions
Invoice
Archivi
ng &
Retriev
al
CDRO
M
ER
IN B
urn
t on
to a C
DR
OM
ERIN
Yearly H
istorical In
voice D
ata
Italian
Traini
ng
Syste
m
Traini
ng
(Intern
al)
Train
ing
Sessio
ns
Sessio
n
Form
Person
al
Trainin
g
Form
Use
rs P
erso
nal
Tra
inin
g H
isto
ry
Fo
rm D
escribin
g a S
pecific T
rainin
g
Sessio
n
Balance Records
M1 Reports
Freig
ht
Invoi
ce
Constru
ction
Expens
e
Paid
Vouch
er
Detail
Financi
al
M1
Report
Banks
Sal
es F
reig
ht
Co
sts
Co
nst
ruct
ion
Co
sts
Balance Records
Pai
d V
ou
cher
Info
M1
Rep
ort
s
Pay
men
t Det
ail
Brazili
an
Bank
File
Pai
d A
/P V
ou
cher
, an
d A
/R In
voic
e D
etai
l
Payroll
System
s
Mars
h
Pay
roll
Acc
ou
nt B
alan
ces
Fix
ed A
sset
Acc
ou
nt B
alan
ces
Budget
Appllica
tion
An
nu
al B
ud
get
Am
ou
nts
Customer Receipts
Stand
ards
Keywo
rds
Keywo
rd
Searc
h
Man
ufactu
ring
Stan
dard
s
Ass
oci
ated
Wo
rds
Global
Shipp
ment
Info
Order S
hipment Inform
ation
LIF
OInventory Vaules
Transmi
ssion
Files
Quantity and Value by Location
Lion
Operato
rs
&
Secretar
ies
Ro
om
Reservatio
ns/ O
n D
eman
d
Bad
ges
Badg
e
Confer
ence
Room
Vis
tor
Bad
ges
Lists o
f Bo
oked
Ro
om
s
Logi
plan
Monthly S
tatis
tics, D
aily P
lanning R
eport
Resources Parameters File, Procurement Orders, Planning File, Merge Orders
Mast
er
Data
e-
busine
ss EDI Forecasts
Date/
Time
Mariti
me
Carrier
Contai
ner
Type
Order
Numb
er
Locati
on
Destin
ation
Port
LPSCAg
Man
ual In
pu
t Man
ual
In
pu
tMan
ual In
pu
t Man
ual
Inp
ut
Manual Input M
anua
l Inp
ut
Lo
ad P
lann
ing
per L
ocatio
n
Manage
r
Applica
tion
Lo
ng
Ter
m P
rod
uct
ion
Pla
ns
Fo
recasts, Su
pp
ly Plan
Shipment History, Customer Orders, Inventory
Released Orders, Short Term Production Plans
Busines
s
Applicat
ions
Mast
er
Data
All
Dat
a F
rom
LIC
ON
S
EDI, Forecasts
Market
Direct
ory
Daily File from NAR/Actual M
arkets and Accounts
Mar
ket D
irec
tory
Info
fro
m A
PR
an
d L
AR
Daily Customer/Product T
ransaction File/Market D
irectory Adjustm
ents
Data Aligned Daily, Actual M
arkets and Accounts
SBU D
ata
and Act
ual M
arke
ts a
nd Acc
ount
CC
HS
Mexic
an
Payme
nts
Corporate Code References
Tran
spo
rtation
Rates
Carrier Modes
Mono
mers
Cu
sto
mer
Ord
ers
and
Inve
nto
ry
Tax
Fin
ancial D
ata
Tax
Pur
pose
s an
d R
epor
ting
Operati
onal
Report
s
Val
idat
e D
ata
En
try
TSX
Used
for T
ax Pu
rpo
ses
Data A
dded to the Application
User
Impo
rts
Data
Service/
Area
Identific
ation
Comm
ents
Author
Identific
ation
Product
Identific
ation
NC-
ACP
Metri
cs
List o
f All F
iles
Referen
ce of th
e Service o
f the A
uth
or
Reco
rd o
f the A
ctiion
/An
alysis
taken b
y the A
uth
or
Lo
go
n o
f th
e P
eop
le w
ho
Inp
ut
Iden
tifi
cati
on
An
y R
efer
ence
: Pro
du
ct C
od
ing
,
Bat
ch N
um
ber
...
Office
Svs
Syste
m
OFP
Mont
hly
Sh
ipm
ent
Info
rmat
ion
Datam
art
Glo
bal L
og
istics
Data
Inbound/Outbound Data
ER, NAR Data
Hazard Info on Products/Customer Data/Logistics Data/Carrie
r Data
Freight Rates/Carrier Routings and Transit Times
Qu
alit
y C
on
tro
l In
form
atio
n
Invo
ice Level D
ata
QCS
CGII
No
Lo
ng
er Su
pp
orted
By O
PIM
Inb
ou
nd
Electro
nic D
ata Exch
ang
e
Historical O
rder Data (3yr. R
etention)
ORDILab
eling S
ystem
Order Level D
ata
MCM
S
Plan
Sch
edu
ling
SRC
E
So
urce In
form
ation
for S
hip
pin
g P
rod
uct
Qu
alit
y C
on
tro
l Sys
tem
Corporate Level Data
INVC ERIN
Exp
ort In
voice D
ata
Eu
rop
ean In
voices
KMC
Knoxv
ille
Pla
nt
Sch
edu
ling
Pac
kag
e fo
r O
rder
Dat
a
Order
Commit
ment
Tool
IPT
and
IBT
Ord
ers/Dem
and
Data
Test
Res
ults
Plant
Quali
ty
Contr
ol
Job
Up
dat
es
PPQ
M
Seq
uen
tial
File
s
PRD
B
Man
ufa
ctin
g S
ub
ject
Are
a
Pricing In
formatio
n from th
e Web
Pricin
g
Focus
Datab
ase
Operati
onal
Pricing
Reports
Pri
ce U
pd
ates
Pricing Information
User
Input
Bristol
Polyme
rs
Proces
s
Control
Rep
ort
Mo
no
mer
Co
nsu
mp
tio
n
Entity
Templ
ates
Manually Entered Templates
Regulat
ory
Informat
ion
Mainten
ance
Work
Process
Test Codes, Test Specifications, Test Results, Product Specifications
Quality Control Data
RCM
S
Order Data
Order Status Info
Order S
hipm
ent Data
Rail
Carri
ers
Car Locatio
n Messages
Operati
onal
Report
s
Rep
orts U
sed to
Track
Sh
ipm
ents
VSA
M
Files C
on
tainin
g V
ehicle ID
's
Estim
ated Arrival D
ates
Routi
ng
Data Updates, Order Entries
Shipm
ents
Daily
Ord
er and S
hipm
ent Data
Global Logistics and B
usiness Financials
Static
Global
Deman
d
Sheets
Static
Regio
nal
Dema
nd
Sheet
s
Supply/
Line
Order
Pad
FTPs File
FTPs
File
Freight Payments to Carriers
Training
Manage
ment
System
Report
s
(up-to
65)
Input File
Ref
eren
ce In
form
atio
n
Suppl
y
Chain
s
SBU's
Maps V
ariance Data to
Proper U
ser
Excel
l
Cu
sto
m Q
uer
ies
Webtre
nds
Reporti
ng
Word
Docu
ment
Web
Tren
ds
XRefere
nces
SK
Us
Cro
ss R
efer
ence
s
Referen
ce Tab
le/Pro
vides a L
ink b
etween
Mo
rton
Co
de S
tructu
res and
Cu
stom
er Levels, S
ales, Co
sts and
Pro
fits
Fo
rmat
ted
Dis
bu
rsem
ents
Product Test Results
Data fr
om D
B2 Data
base
DAZ
EL
Fax/em
ail Co
pies
Tote
max
Ord
er D
ata
Manu
el
Tote Details/Status
Car
rier
Co
ntr
acts
Customer O
rder a
nd Assignment S
hipments, SKU's, P
roductio
n and Consumptio
n, Invento
ry R
elocations, P
roduct R
eclassificatio
ns, IPT re
ceipts, Receipts of U
nfinished G
oods, Inventro
y Transactio
n
BO
Ms,
Rel
ease
d O
rder
s/Th
ird
Par
ty P
urch
ase
Ord
ers,
Cla
ss 1
0 Pla
nnin
g Pro
duct
ion
Ord
ers,
Dem
and
to D
ata
Ord
ers,
Fore
cast
Con
sum
ptio
n, L
ong
Term
Pro
duct
ion
Plans
SKU Descrip
tion/ N
et Fore
casts fo
r SKUs
Invoice, Cash, A/R Movement
Transf
er
Price
File
Pricing Data for IPT's
Exc
ell
A/R Invoices, Matched Payment Vouchers, Manufacturing Account Balances/Direct Cost Budget Detail, Direct Cost Actual Detail, Currency Exchange Rates, Invoice Payments, Costs, Allocated Overhead Costs
Plant Budget
Pro
fit and
Co
st Rep
orts, P
rod
uctio
n R
eference D
ata/Bu
siness D
ata
Market P
roduct Info
Salt
Customer Data
ATTA
K
Sales D
ata for P
lastic Ad
ditives
M62
M26
Order Data OnlyPurchase Data Only
Order
s/
Shipm
ents
Compl
aints
Custom
er
Complai
nt
Handlin
g
System
Up
dated
Ord
er File
Man
ual
ly E
nte
red
th
rou
gh
Web
Focus Pivot Points
MSA
Fixed
Assets
e-
Comme
rce
Invoic
e
Archiv
al
Proce
ss
Plex
New
Ro
hm
and
Haas O
rgan
ization
Stru
cture In
fo
Current State
System MapPrici
ng
Pro
duct
Sourc
ing/R
elea
sed O
rder
s/S
hor
t Ter
m
Pro
duct
ion P
lans
EDI
CIS
E
R
MI
MI
Manugis
tics
Cycle Count Inventory Data
Insourc
e
CS
Income
Tax
LIC
ON
Manufacturing Subject Area, Costs Subject Area, Spending Subject Area, Forecast Area, G/L Subject Area, Sales Subject Area, OFP Subject Area
AIMTPS
Budg
et
Web
OPIMJDE
GBDB
G/L
TM
S
PRM
S Sal
es a
nd PRM
S Cost
s
Business
Unit
Restructu
ring
Hom
e G
row
n Applic
atio
ns
All Data from LICONS
Data
mart
CAR
S
CSR
LOG
S+
DFIA(Corpor
ate
Constan
ts)
Procure
ment
Card
Ari
ba
PRM
S
GSI
All P
roduction, Rew
ork, Sales Transactions, E
nd of Period Inventory, D
aily Inventory, Monthly P
roduction Forecasts/jDaily P
roduction, TRH
IST Files
Knoxv
ille
Barco
dingA
nnual
Pro
duct
ion P
lans,
Cust
om
er M
aste
r File
(Ja
pan
Only
)
Ver
ga
Ord
er a
nd
Pro
du
ct A
ssig
nm
ent
Dat
a/C
lass
10
Pro
du
ctio
n T
ran
sact
ion
s
Inve
nto
ries
, Res
ou
rce
Mas
ter,
BO
M,T
ran
sact
iion
Info
rmat
ion
, Sch
edu
le
Rem
ittance Info
Canadi
an
Billing
System
Varia
nce
Sa
pis
Pri
ce In
form
atio
n, R
ecal
cula
tes
Pri
ce a
t Tim
e of
Bill
ing
Fo
reca
st S
ub
ject
Are
a, C
orp
ora
teR
efer
ence
Info
Pro
fit a
nd C
ost R
epor
ts a
t a C
usto
mer
Lev
el
Invoice Retention of Data
What Problem Does an ERP System Solve?
• Information Silo Problem
– Data isolated in separate information systems
• Solutions
– Enterprise Application Integration (EAI)
– Enterprise Resource Planning (ERP)
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
6-4
What Problem Does an EAI System Solve?
6-5
What Problem Does an ERP System Solve?
6-6
8/22/2011 Copyright © 2013 Pearson Education, Inc.
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5 information silos
Where do we need to get information from if we need to know if we can fill an order for 1,000 bikes by next week?
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1 central database
Where do we need to get information from if we need to know if we can fill an order for 1,000 bikes by next week?
Where did ERP systems come from?
• Grew out of manufacturing software
– MRP – Manage inventory, production & labor
– MRPII – adds in:
• Financial tracking of manufacturing processes
• Ability to schedule capacities
• Other drivers too
– Y2K
– Sarbanes-Oxley (SOX)
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What Are the Elements of an ERP System?
– SCM – P2P, O2C, inventory management, supplier management
– Manufacturing – scheduling, capacity planning, quality control, BOM
– CRM – sales prospecting, customer management, marketing, customer support, call center support
– Human Resources – payroll, time and attendance, HR management, commission calculations, benefits admin
– Accounting – GL, AR, AP, cash management, fixed-asset accounting
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What Are the Elements of an ERP System?
• Five Components of an ERP System
– Software
– Hardware
– Data
– Procedures
– People
• What about systems like SAP Business ByDesign?
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What Are the Elements of an ERP System?
• ERP Software
– Configuration
• ERP Databases
– Over 25,000 tables
• Procedures
– Train the trainer (in-house training)
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What Are the Elements of an ERP System?
• Hardware
– ERP Hardware Dilemma
• People
– Users
– Analysts
– Consultants
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What Are the Elements of an ERP System?
• Inherent Business Processes in ERP
– System specified business processes
– Process blueprints
– Is it better to change the software to conform to existing business processes or better to change business processes to match software?
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What Are the Benefits of an ERP System?
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How tough is managerial accounting?
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Vs.
What Are the Benefits of an ERP System?
Example Measures of the Benefits of ERP
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What Are the Challenges of Implementing an ERP System?
• Sample implementation Decisions
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What Are the Challenges of Implementing an ERP System?
• People Issues
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What Types of Organizations Use ERP?
Figure 6-13 ERP by
Industry
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• ERP by Industry Type
• ERP by Organization Size
• International ERP
Who Are the Major ERP Vendors?
• ERP Vendor Market Share
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Who Are the Major ERP Vendors?
• ERP Products
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What Makes SAP Different from Other ERP Systems?
• SAP Modules
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What Makes SAP Different from Other ERP Systems?
• SAP Inputs and Outputs - Procurement
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What Makes SAP Different from Other ERP Systems?
• SAP Business Suite
– SAP ERP
– SAP CRM
– SAP SRM
– SAP SCM
– SAP NetWeaver
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