Chapter one Notes

You will need a pen, paper and lots of patience to

complete the activity……

Learning Objectives After completing this class period you

will be able to: Identify and analyze the ethical and

social responsibilities of communicators Identify the components of the

communication process Explain the importance of effective

communication skills in personal, professional and social contexts

New Term Ethics

Refers to a persons sense of right or wrong

What does it mean to you to have someone refer to you as ethical?

Communication

Communication is a process

There are four parts to the process

If any of the parts are missing the communication will fail

Sender The sender of the message is the

originator.

The sender may be called the transmitter and may be called the encoder

The sender is responsible for the clarity of communication

Message

That which is sent or said is called the message

Words, body language and symbols that convey an idea of the sender are all a part or the total of a message

Receiver

The receiver is the person who intercepts the message and then decodes or interprets it for meaning and understanding

The receiver is responsible for providing feedback

Feed back

Includes the reaction of the receiver and may be Words, body language, symbols that reflect the understanding, attitude or lack of agreement with regard to the message.

Communication Barrier A barrier is any obstacle that gets in the

way of effective communication They are:

Attitudinal Social Educational Cultural Environmental

Before proceeding discuss and give one example of each barrier

To reduce the chance of creating barriers in communication

Senders:Think before you speak

Articulate your words correctly Watch the reaction of the receiverReceiver:

Ask questions, make polite requestsLearn about issues and peopleRelate to background and experiences

How do you think these will decrease barriers?

Written Communication

Written communication is any communication that must be read

This power point is an example of written communication, understanding can be attained by reading.

Verbal communication

Verbal or oral communication occurs as a part of normal speech and is reflected in your ability to put words together effectively

The words represent who or what you are and thus we should choose them wisely before using them

Can any one give us an example of when the words they chose to use made a difference

Nonverbal communication Nonverbal communication is relayed

through facial expressions and body movements

Nonverbal communication expresses your attitudes or mood about a person, situation or ideaNonverbal is using your body to convey the idea or Body LanguageWhy do you think we need to read body language?

Symbol

A symbol is anything that stands for an idea an is used for communications

Since symbols represent something by association they include both verbal and nonverbal communication

Thinking Critically due End of Period Nonverbal communication often refers

to the attitude you give off to others. Construct a list of 5 positive nonverbal

characteristics and 5 negative nonverbal characteristics. That you use

Describe what each looks like and what they are communicating when you use them