ARE YOU EMOTIONALLY INTELLIGENT?

OR YOU STILL THINK (NOT FEEL)

THAT IQ MATTERS MORE THAN EQ

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THINK ABOUT IT…….. Recall a situation in the last one week

when you have felt extremely emotional…..

Can you identify the emotion?Name it

Now recall how you felt?Describe it

How did you deal with it?Describe your behavior

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BEFORE WE MOVE AHEAD PLEASE NOTE THAT:

IQ means intelligence quotient

EQ means emotional quotient

EI means emotional intelligence

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EQIQ

THE PERSONALITY

The HEAD The

HEART

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EMOTIONAL INTELLIGENCE

"Emotional Intelligence, more than any other asset, more than IQ or technical expertise, is

the most important overall success factor."

Warren Bennis, Ph.D., Distinguished Professor of Business

Administration, Founding Chairman of The Leadership

Institute at the USC

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GETS YOUHIRED

GETS YOUFIRED/PROMOTED

THE PROFESSIONAL SUCCESS

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EMOTION + INTELLIGENCE Emotion – How a person feels about

something Intense & Specific

Intelligence – IQMultiple Intelligence

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Intelligence Characteristics Famous examples

Logical / Mathematical Quantifies / Calculates / Analytical / Einstein

Verbal / Linguistic Words Writers / Poets / Shgakespeare /Tom Peters

Interpersonal Interacts / Understands others / Empathises

Oprah Winfrey

Intrapersonal Independent / Goal-Oriented / Perseverant

Howard Hughes

Visual / Spatial Mental models Architects

Musical Sensitivity to pitch, melody, rhythm

Mozart

Bodily / Kinesthetic Physical movement Gymnasts / Dancers

Naturalist Connect to nature

Existential Personal mission / Purpose

Victor Frankl, Martin Luther King

Emotional Emotionally mature Gandhi04/12/2023 8EI

EMOTIONAL INTELLIGENCE DEFINED

Ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others

DEFINITIONS The subset of social intelligence that involves

the ability to monitor ones’ own & others feelings & emotions, to discriminate amongst them and to use this information to guide one’s thinking & actions

• Salovey & Mayer (1990)

The capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships

• Daniel Goleman (1995)

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Self-Awareness

Self-Regulation

Self-MotivationEmpathy

Social Skill Dimensions of Emotional Intelligence

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•Self-understanding; Knowledge of feelings in the moment

Self - Awareness

•Handle one’s emotionsSelf –

Regulation

•Overcome negative emotional impulse & delay gratification to attain desired outcome or goal

Self - Motivation

•Understand & be sensitive to other’s feelingsEmpathy

•Interact with ease with others & form networks

Social Skills

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Social Awareness

Self-management

Understanding and sensitivity to the feelings, thoughts, and situation of others

Controlling or redirecting our internal states, impulses, and resources

Self-awarenessUnderstanding your own emotions, strengths, weaknesses, values, and motives

Relationship Management

Managing other people’s emotions

Lowest

Highest

MODEL OF EMOTIONAL INTELLIGENCE

Self Awareness - Assignment:• Recall the strongest emotions you experienced

recently. Beside each emotion, write down your accompanying bodily sensations and thoughts.

• In a final column, write down how you became aware of that feeling. That is, did you recognize the emotion as it occurred, become aware of it through bodily sensations, or become aware of it through thoughts?

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FRAMEWORK OF EI COMPETENCE

Personal Competence (SELF)

Social Competence (OTHER)

Recognition

Self Awareness Social Awareness

Emotional Self AwarenessAccurate Self AssessmentSelf Confidence

EmpathyService OrientationOrganisational Awareness

Regulation

Self Management Relationship Management

Self ControlTrustworthinessConscientiousnessAdaptabilityAchievement DriveInitiative

Developing othersInfluenceCommunicationConflict ManagementLeadershipBuilding bonds

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SELF AWARENESS

EMOTIONAL AWARENESS: Recognizing one’s emotions and their effects.

ACCURATE SELF-ASSESSMENT: Knowing one’s strengths and limits.

SELF-CONFIDENCE: Sureness about one’s self-worth and capabilities.

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SELF MANAGEMENT

SELF-CONTROL: Managing disruptive emotions and impulses.

TRUSTWORTHINESS: Maintaining standards of honesty and integrity

CONSCIENTIOUSNESS: Taking responsibility for personal performance.

ADAPTABILITY: Flexibility in handling change.

INNOVATIVENESS: Being comfortable with and open to novel ideas and new information.

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SELF MOTIVATION

ACHIEVEMENT DRIVE: Striving to improve or meet a standard of excellence.

COMMITMENT: Aligning with the goals of the group or organization.

INITIATIVE: Readiness to act on opportunities.

OPTIMISM: Persistence in pursuing goals despite obstacles and setbacks.

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SOCIAL AWARENESS

EMPATHY: Sensing others’ feelings and perspective, and taking an active interest in their concerns.

SERVICE ORIENTATION: Anticipating, recognizing, and meeting customers’ needs.

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SOCIAL SKILLS

INFLUENCE: Wielding effective tactics for persuasion. COMMUNICATION: Sending clear and convincing messages. LEADERSHIP: Inspiring and guiding groups and people. CHANGE CATALYST: Initiating or managing change. CONFLICT MANAGEMENT: Negotiating and resolving disagreements. BUILDING BONDS: Nurturing instrumental relationships. COLLABORATION AND COOPERATION: Working with others toward shared goals. TEAM CAPABILITIES: Creating group synergy in pursuing collective goals.

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EMOTIONAL SKILLS MANAGERS SHOULD LEARN

EMOTIONAL COMPETENCY EMOTIONAL MATURITY EMOTIONAL SENSITIVITY

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I. EMOTIONAL COMPETENCY

Tackling Emotional Upsets High Self-esteem Handling Egoism Handling Inferiority Complex

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II. EMOTIONAL MATURITY Self-Awareness Developing Others Adaptability and Flexibility

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III. EMOTIONAL SENSITIVITY Understanding Threshold of Emotional Arousal Empathy Improving Inter-personal Relations Communicability of Emotions

THE DEBATE……..

Supporters say…

Critics speak…..

Intuitive Appeal

EI predicts criteria that matter

EI is biologically based

EI is a vague concept

EI cannot be measured

Validity of EI is suspect

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Fed Ex – Leadership Development Daimler-Benz – Project Manager General Electric – Leadership Bench Eli Lilly – Sales Force US Navy & Marine Corps – Train-the-

Trainer for Change Management Harvard Business School study

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At L’Oreal, sales agents selected on the basis of certain emotional competencies significantly outsold salespeople selected using the company’s old selection procedure. On an annual basis, salespeople selected on the basis of emotional competence sold $91,370 more than other salespeople did, for a net revenue increase of $2,558,360. Salespeople selected on the basis of emotional competence also had 63% less turnover during the first year than those selected in the typical way (Spencer & Spencer, 1993; Spencer, McClelland, & Kelner, 1997).

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 In a national insurance company, insurance sales agents who were weak in emotional competencies such as self-confidence, initiative, and empathy sold policies with an average premium of $54,000. Those who were very strong in at least 5 of 8 key emotional competencies sold policies worth $114,000 (Hay/McBer Research and Innovation Group, 1997).

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Another emotional competence, the ability to handle stress, was linked to success as a store manager in a retail chain. The most successful store managers were those best able to handle stress. Success was based on net profits, sales per square foot, sales per employee, and per dollar inventory investment (Lusch & Serpkeuci, 1990).

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Optimism is another emotional competence that leads to increased productivity. New salesmen at Met Life who scored high on a test of "learned optimism" sold 37 percent more life insurance in their first two years than pessimists (Seligman, 1990)

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Global study by J&J Consumer & Personal Care Group on 358 managers

Rated by Supervisors, Peers & Subordinates High performance managers rated higher on

Self-Confidence, Achievement Orientation, Initiative, Leadership, Influence and Change Catalyst

Gender DifferencesFemales

Supervisors - Adaptability and Service Orientation

Peers - Emotional Self-Awareness, Conscientiousness, Developing Others, Service Orientation, and Communication

Males Change Catalyst

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 Financial advisors at American Express whose managers completed the Emotional Competence training program were compared to an equal number whose managers had not. During the year following training, the advisors of trained managers grew their businesses by 18.1% compared to 16.2% for those whose managers were untrained.

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