Chapter 4 Summary by Kenneth Nwachukwu, Devarie Klish.
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Transcript of Chapter 4 Summary by Kenneth Nwachukwu, Devarie Klish.
Chapter 4 Summary by Kenneth Nwachukwu, Devarie Klish
TeamsIn order to be an effective team, members must communication skills:
Cooperation
Politeness
Patience
Enthusiasm
Dependability
Loyality
Building self-esteem
Types of teamsGenerally there are Three types of teams:
formal-teams made for a specific and organized purpose
Virtual teams-Made up of members from different locations
Informal teams-Teams that come together for a social purpose
team developmentOnce the team is in place, the team will eventually evolve and grow as a team but there are basic steps that teams take:
Getting to know each other
Learning to work together
Working together
Being successful
Team Member rolesEach member has their own individual role:
Facilitator
Recorder
Timekeeper
Encourager
Meeting as a TeamWhen planning a meeting:
Reserve a meeting place
Send an invitation to those who need to attend
Create and send an agenda
Start the meeting on time
Preview the agenda
Encourage participation
Keep discussion on topic
VocabularyTeam- two or more people working for the same goal
Formal teams- teams created for a specific and organized purpose
Virtual teams- members from different locations
Informal teams- teams that come together for social purpose
Facilitator- helps the team work through steps
Recorder-Creates minutes
Timekeeper- mindful of time
Encourager- positive and influences others
Skeptic-challenges the group to prove their solution correct
Parliamentary Procedures-Rules for conducting meetings
Chapter 4 pg. 80-84Sheridan Ward & Rosalinda Ipina
Written CommunicationA team often creates written reports on its findings and how it has reached its goals. Also, successful teams know that well-written messages reflect competence and professionalism.
Verbal CommunicationTeam members must be able to work together to create presentation and select the person who bests represents the group as a speaker.
Nonverbal CommunicationTeam members must be aware that the way in which a person walks, sits, and listens to others sends nonverbal communication signals.
Leadership StylesLeadership - can be defined as the ability to motivate or guide others
Leadership style - the way in which a manager or team leader leads employees or team members
laissez-faire - means leader lets someone complete a task on his or her own
democratic - leader encourages members or employees to participate in the leadership process
autocratic - leader determines policy, procedures, tasks, and responsibility of each team members or employees within the company
Characteristics of an Effective LeaderLeaders - people who can motivate and direct others and who can improve a process or situation. They have good communications, are trusted by others, take risks, and lead by example.
is self motivated
is a motivator, someone who can move others to take action
can manage conflict in a team and guide others to build consensus
is confident, positive, and sees the glass half full
does not feel he or she has to do everything
Overcoming Communication Barriers in TeamsIdentify the team’s purpose, goal, and objective for the task at hand.
Identify each team member’s responsibility for completing the task.
Identify ways to communicate with all team members while working on the project
Identify the processes needed to get to the solution
Identify conflicts as they happen and resolve them