CHAPTER 4 FOOTWEAR - Charlotte Russehandbook.charlotterusse.com/content/Chapter4... · CHAPTER 4:...
14
1 TABLE OF CONTENTS INTRODUCTION AND CONTACT INFORMATION 4-2 FOOTWEAR SAMPLING REQUIRMENTS 4-3 QUALITY 4-5 REGULATORY TESTING 4-5 LABELING 4-5 TICKETING 4-6 HANGING STYLES – HANGERS AND PACKING 4-8 DISPLAY SHOEBOXES AND PACKING 4-11 CARTON REQUIREMENTS 4-13 CHAPTER 4 FOOTWEAR
Transcript of CHAPTER 4 FOOTWEAR - Charlotte Russehandbook.charlotterusse.com/content/Chapter4... · CHAPTER 4:...
1
TABLE OF CONTENTS INTRODUCTION AND CONTACT INFORMATION 4-2 FOOTWEAR SAMPLING REQUIRMENTS 4-3 QUALITY 4-5 REGULATORY TESTING 4-5 LABELING 4-5 TICKETING 4-6 HANGING STYLES – HANGERS AND PACKING 4-8 DISPLAY SHOEBOXES AND PACKING 4-11 CARTON REQUIREMENTS 4-13
CHAPTER 4
FOOTWEAR
CHAPTER 4: FOOTWEAR
4-2
INTRODUCTION AND CONTACT INFORMATION
This Footwear Chapter is not a replacement for any of the terms and conditions in the Vendor Handbook. Please review the entire Vendor Handbook for more detailed reference. All Vendor questions can be relayed to [email protected]
Standard Terms
Please reference Chapter 15 for complete listing of Standard Terms and Conditions
Requirements, delivery dates, forms, ticketing and checklists must be followed to avoid delays and
chargebacks All samples need to be sent to the San Francisco address with the appropriate Attn: information applicable to
the sample. Charlotte Russe Attn: 575 Florida Street San Francisco, CA 94110
Hangers US CONTACT INFORMATION:
A & H MFG. CO. 1 Carding Lane Johnston, RI 02919 Tel: (401) 943-5040 Fax: (401) 942-1160 Email: [email protected]
CHINA CONTACT INFORMATION:
Tel. 86-769-8516-6000 Email: [email protected]
Tickets
Fineline contact information:
(800) 500-8687 ext. 228.
Shoe Boxes Scott Wang [email protected]
CHAPTER 4: FOOTWEAR
4-3
FOOTWEAR SAMPLING REQUIREMENTS
Sample Name:
Reference Sample TOP Samples Omni-Channel Production Sample
Send To: Attn: FW Merchant/Asst Merch -
Name Attn: FW Merchant/Asst Merch -
Name
Size 9 – Attn: S9 Studio Size 6 - Attn: NA Studio
Vendor All Orders All Orders All Orders
# of Samples Size # of Samples Size # of Samples Size
Shoes - All
1/2 - Domestic
only
6 (1/2 pair right)
1/2 6 (1/2 pair
right)
1/2 6 (1/2 pair left)
1 8 1 9
Arrival Date:
2 mos prior to CXL Date
As soon as produced - no later than by 7 days prior to CXL Date when order date is 6 wks or more from CXL Date, else due by 4 days prior to CXL Date
Size 6 - As soon as produced - no later than by 7 days prior to CXL Date when order date is 6 wks or more from CXL
Date, else due by 4 days prior to CXL Date.
Size 9 - One month prior to CXL Date
Color Way: Every color way on order Every color way on order Every color way on
order Every color way on
order
CR Form Size 6 - TOP Form TOP Form N/A N/A
Additional Requirements:
Official Charlotte Russe boxes or Vendor label boxes for stock chase orders required for TOP Size 6 ½ right pair only
Vendor will insert paperwork stating style name, IN DC date (cancel) and PO # for all enclosed samples
Each sample must have either price tickets, marketing and correct main/care labeling attached or vendor equivalent stating style name, in store date and PO# at a minimum.
Vendors will receive APPROVAL confirmation via email/fax for size 6 ½ right pair Reference and TOP samples only
Vendors will send all required samples, sending new samples for all reorders
CHAPTER 4: FOOTWEAR
4-4
TOP Form for Footwear:
Date Sent: P/O #:
Vendor Name: Vendor PO#:
Style Number: Vendor Phone #:
Description: Vendor Contact Person:
ATTN- Buyer/Dept.: Cancel By Date (market vendors):
Hand Over Date (direct imports):
Comments:
SizeColor
SIGNATURE DATE
*This section is for Charlotte Russe only*
FOOTWEAR TOP FORM
575 Florida Street
San Francisco, CA 94110
415.820.6400 phone
415.000.0000 fax
877.266.9327 toll free
www.charlotterusse.com
TOP APPROVED
TOP REJECTED - See comments below for futher information and instructions
CHAPTER 4: FOOTWEAR
4-5
QUALITY
The Charlotte Russe Quality Assurance team reserves the right to reject any merchandise that does not pass
quality inspection at the DC. All orders will be inspected and must pass at a 4.0 AQL. Please refer to the Quality Assurance Guidelines chapter 5 for further details.
When problem merchandise is discovered, the DC places the merchandise/PO on QA Hold and notifies the merchant team to review both photos and 1-2 cartons of actual merchandise.
Footwear orders shipped with any issues such as nail/tacks in footbed, improperly attached heel, and any other defects that could pose a safety threat to customer will result in an RTV. Vendors should take every possible precaution to ensure that merchandise with safety issues are not shipped to our DC.
The merchant team will handle the problem merchandise by either releasing to stores, issuing a discount on the merchandise, returning to vendor, or requesting that the vendor conduct a repair and return. For returns, a Return Authorization number (RA#) is required by the vendor so the DC can prepare the goods for pickup by the vendor.
Further information about RTV’s and Return and Repair can be found in Chapter 14: Vendor Returns and Offsets.
REGULATORY TESTING
All footwear must meet the requirements of California Proposition 65 and/or The Consumer Product Safety Improvement Act (CPSIA).
Testing must be conducted at one of our nominated labs (Intertek, SGS, BACL, BV, UL) and lab reports submitted to [email protected] at least 5 business days prior to delivery (domestic/market) / handover (imports/international) date.
Specific testing protocols and list of lab contacts can be found in Chapter 5
LABELING
A. Labels
All Charlotte Russe Footwear labels must be applied as a heat stamp, UNLESS the item requires a woven label, as agreed upon by merchant and vendor during the sample approval process.
If a woven label is required, it must be ordered from NEXGEN.
Nexgen contact information is listed below. Nexgen Packaging Nexgen Packaging Ltd. Hong Kong 375 E. Main St. Unit A, 11/F Leroy Plaza Ventura, CA 93001 15 Cheung Sha Wan, Kowloon, Hong Kong Tel: 805-648-4004 Tel: 011 (852) 3551-2600 Fax: 805-648-4018 Fax: 011 (852) 2741-9948
B. Footbeds
Hanging Flats and Boxed shoes have the same footbed logo/size
The Hanging Beach footbed logo is slightly different in size (smaller)
The approved footbed logo colors are below • No Fill Debossed Logo
CHAPTER 4: FOOTWEAR
4-6
Examples of Footbed Logos:
TICKETING
Ticket Ordering When pre-ticketing is specified on the purchase order the vendor has accepted the responsibility to purchase tickets and to follow the Company ticketing procedures.
1) Tickets MUST be purchased using Fineline for any orders with Charlotte Russe.
2) In order to ensure the highest level of customer service, FineLine Technologies produces and ships tickets in the US and in Asia.
3) Tickets will be available online at https://secure.finelinetech.com/charlotterusse/
4) Please ensure that the appropriate shipping method is chosen to ensure there is enough allotted time to receive and apply the tickets so that the order will ship on time.
5) FineLine contact information:
• (800) 500-8687 ext. 228.
CHAPTER 4: FOOTWEAR
4-7
6) Charlotte Russe contact information:
• (858) 490-2685
7) Chargeback Policy for Ticketing Violations
• Failure to purchase and apply tickets will result in a Chargeback.
• Failure to apply the ticket in the correct location will result in a Chargeback.
8) Tickets are available at the release of the PO.
9) Ticket types are designated on the purchase order and download to FineLine.
10) In the event of a change driven by Charlotte Russe after vendor has purchased the tickets, Charlotte Russe will reorder tickets and have it shipped to vendor’s address.
Lost tickets / Replacement Tickets The FineLine website was built to only allow re-order if the PO has been modified. Unfortunately, the system does not allow the vendor to re-order a PO if there has been no changes. The only way to handle a re-order is for the vendor to contact Fineline directly to manually process the order. Fineline will need the PO#, vendor name, number, and shipping address.
CHAPTER 4: FOOTWEAR
4-8
HANGING STYLES – HANGERS AND PACKING
Currently all Hangers may be obtained from: US CONTACT INFORMATION:
A & H MFG. CO. 1 Carding Lane Johnston, RI 02919 Tel: (401) 943-5040 Fax: (401) 942-1160 Email: [email protected]
CHINA CONTACT INFORMATION:
Tel. 86-769-8516-6000 Email: [email protected]
Hangers must be purchased through A&H and the hanger # you must purchase will be specified on your PO
The correct Hanger # for Hanging Flats is RUSSE0216 (or RUSSE0216D)
The generally used Hanger # for Slippers is RUSSE0213D
The correct Hanger # for Hanging Beach/Hanging Sandals is RUSSE0281D
The correct Hanger # for Hanging Oxfords is RUSSE0310
Hanging Flats tacked together with a clear swift tack, through ribbon loops, with COO and security sticker on each sole. The clear swift tack should be 7” in length.
If sole material does not allow adhesion of sticker then you may place one (1) security sticker on the back of price ticket. All hanging styles must be shipped in this method wrapped in tissue and inside a polybag. For ECOM Orders, a mandatory safety warning must be printed on all poly bags.
Example of printed Safety warning:
CHAPTER 4: FOOTWEAR
4-9
* Please review your PO carefully. Any exceptions will be clearly communicated in writing on the vendor’s PO copy.
Examples of Charlotte Russe Shoe Hangers (Black):
Slipper Hanger
RUSSE0281B
RUSSE0216B
RUSSE0213B
RUSSE0310
Charlotte Russe Security Sticker is required for all hanging shoes (flats, flip flops, slippers, etc.). Please note that
boxed shoes do not require security stickers.
RUSSE0109
CHAPTER 4: FOOTWEAR
4-10
Examples of attaching Pairs:
CHAPTER 4: FOOTWEAR
4-11
DISPLAY SHOEBOXES AND PACKING
Shoeboxes
Shoeboxes for all Charlotte Russe PO’s must be ordered per the details in this section.
Your contact for ordering is Scott Wang at [email protected]
There are 3 factory locations, Scott will work with you to determine the factory locations closest to your production facility.
All Charlotte Russe PO’s must be shipped using these required shoeboxes, and must be shipped with solid WHITE tissue paper inside ONLY. Shoes must be packed to retain quality throughout the shipping process.
Polybags are used ONLY as an exception to insure undamaged merchandise upon receipt.
For RETAIL and ECOM Orders, a mandatory safety warning must be printed on all poly bags. Example of printed Safety warning:
Gel Silica Packs or Anti-Mold Stickers should be inserted in shoe box when necessary to ensure product quality. Box factory locations:
1. Dongguan Friendon Investment Ltd.
Pai Ma Industry Zone, Nancheng, Dongguan City, Guangdong, China
2. Fujjian Shangyang Paper Industry CO.,Ltd., Beida Village, Sitianwei Town, Leecheng Area, Putian City, Fujian, China
3. Shanghai Xing Sheng Packing & Printing CO., Ltd., No. 4018, Tai Qing Road, Quincun Town, Feng Xian Area, Shanghai, China
CHAPTER 4: FOOTWEAR
4-12
Box Sizes and Markings by category:
Size Dimensions Style#
Size1: 29*21*9.5 High Heel Shoe
Size2: 29*12*9.5 Flat shoe
Size3: 29*11*10.5 Flat shoe
Size4: 30*26*11 Boots
Size5: 48*28*11 Boots
Size6: 27.3*17.8*10.2 Sample Box
Shoebox ticketing
Shoeboxes will be ticketed with a double gummy ticket. To attach the ticket, remove the primary backing
so that the two tickets remain attached to the secondary backing.
Ticketing with the double gummy ticket will allow the Company to later place a ticket on the shoe at the store level for display purposes.
Ticket as per below picture. All shoeboxes must have a sketch of the actual shoe and list the style, size and color.
SHOEBOX REQUIRED STICKER PLACEMENT
The price tickets /stickers must be placed next to the style / color / size boxes on the end of the shoe box. Please see attached picture below.
CHAPTER 4: FOOTWEAR
4-13
CARTON REQUIREMENTS
PACKAGING REQUIREMENTS: It is the vendor’s responsibility to contact [email protected] if the following packaging requirements cannot be met. Failure to obtain pre-approval for packaging violations will result in SUBSTANTIAL chargebacks to the Vendor.
Carton weight must be a minimum of 5 pounds and a MAXIMUM 40 POUNDS per carton.
Dimension Requirements:
Length (Longest side): • Minimum: 15 inches • Maximum: 30 inches
Height (SKU Description Orientation): • Minimum: 5 inches • Maximum: 20 inches
Width: • Minimum: 12 inches • Maximum: 20 inches
No single carton dimension can exceed 30 inches. Longest side must be at least 15 inches long.
A carton’s combined Length plus Width must be no greater than 110 inches
A/B BOXES
A/B boxes are required for retail PO shipments that exceed our carton dimensions.
It is the vendor’s responsibility to review all PO’s and to call out all styles/POs that exceed acceptable carton dimensions within 10 days of receipt of your PO. Failure to do so will result in a chargeback.
Box A must be labeled entirely in Red ink.
Box B must be labeled entirely in Blue ink.
Please see below for required A/B box sizing breakdowns.
*** ECOMMERCE ORDERS NEVER USE A/B BOXES- ALWAYS SOLID PACKS***
Examples of A and B Case Pack Configurations:
A/B CASE PACKS FOR 12 PAIR MUSICAL RUN
Size 6 7 8 9 10 11
Case A: Break 1 1 2 1 1 0 6 Pair Case A
Case B: Break 1 2 2 1 0 0 6 Pair Case B
Total Run 2 3 4 2 1 0 12 Pair
CHAPTER 4: FOOTWEAR
4-14
Carton Construction and Labeling Requirements Please refer to Chapter 10
Tape should be 2” (5.1 cm) minimum width.
Seal carton, top and bottom, using vinyl tape to form an H pattern. If you are using kraft tape, make sure
Carton Marking information is clearly visible. You may write over the tape, if necessary.
Absolutely no banding/strapping or staples allowed.
All products with tactile material must have chipboard on top of every box to protect merchandise when opening boxes.
Cartons must not be overstuffed so that they cannot be stacked easily and safely on top of each other.
All shipments must be shipped in as specified on the Purchase Order. Note on packing shoeboxes too tight in carton:
We’ve received examples that were packed too tight, resulting in the shoe boxes to be damaged upon receipt. Please be sure to use the correct carton size for your shipments to avoid the boxes from being damaged in transit.
Shipping and Delivery Please reference Chapter 13: Shipping & Delivery Requirements for complete shipping guidelines, packing slip
requirements, and delivery guidelines.
Vendor returns and offset policy
Please reference Chapter 14: Vendor Returns and Expense Offset for complete RTV and offset guidelines
