Chapter 2.1
Transcript of Chapter 2.1
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Business Business CommunicationsCommunications
Hierarchy of human needsJohari WindowContrasting Management StylesNonverbal communicationEffective listeningSummary
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Recovering Human NeedsRecovering Human NeedsHierarchy of NeedsHierarchy of Needs
Lower Level Needs Upper Level Needs
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Exploring The Johari WindowExploring The Johari Window
Free Open Area Known to self Known to others
Bind Area Not known to self Known to others
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Exploring the Johari Exploring the Johari WindowWindow
Hidden area Things we know about
self Things others do not know
about us
Unknown area Things never experienced
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Contrasting Management StylesContrasting Management StylesOld Tradition ViewOld Tradition View
Job Paycheck
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Contrasting Management StylesContrasting Management StylesModern Needs of SatisfactionModern Needs of Satisfaction
Treats workers as Adults
“Right job for a person”
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Nonverbal CommunicationNonverbal CommunicationMetacommunicationMetacommunication
Encouraging Discouraging
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Nonverbal CommunicationNonverbal CommunicationKinetic MessagesKinetic Messages
Visual Vocal
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Effective ListeningEffective ListeningListening as a Communication SkillListening as a Communication Skill
Managers/listeningListen for specific
purposea) Social interactingb) To receive
informationc) Sharing feelings
with others
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Benefits of Effective Benefits of Effective ListeningListening
-Good Listeners are liked by others-Job performance is improved-Accurate feedback-Greater job security-Able to separate fact from fiction-Opens doors for ideas
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Types of ListeningTypes of ListeningCasual listeningListening For
InformationIntensive
ListeningEmpathic
Listening
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Bad ListeningBad Listening
Faking attentionAllow disruptionsOver listeningStereotypingDismissing
subjects as uninteresting
Failing to observe nonverbal aid
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Tips for effective Tips for effective ListeningListening
cut distractionsGet in touch with
speakerShow interestDon’t interruptAsk reflective
questionsUse prompts to
direct
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SummarySummary
Hierarchy of human needsJohari windowContrasting management stylesNonverbal communication
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SummarySummary
Effective listening skills are important in business
There are different types of listening/appropriate for different times
There are ineffective/effective ways of listening
Good communication skills can help in building relationships in business