Chapter 14 Supply Chain Management. Supply Chain A management system that coordinates and integrates...
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Transcript of Chapter 14 Supply Chain Management. Supply Chain A management system that coordinates and integrates...
Marketing 333Chapter 14
Supply Chain Management
Supply Chain Management
Supply ChainSupply Chain
A management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value.
Supply Chain Integration
Relationship Integration
Relationship Integration
The ability of two or more companies to develop social connections that serve to guide their interactions when working together.
The ability of two or more companies to develop social connections that serve to guide their interactions when working together.
Role Specificity
Role Specificity
When each firm in a supply chain has clarity in terms of knowing which firm is the leader, which firms are the
followers, and which responsibilities are assigned to
each firm.
When each firm in a supply chain has clarity in terms of knowing which firm is the leader, which firms are the
followers, and which responsibilities are assigned to
each firm.
Measurement Integration
Measurement Integration
Measurement Integration
The performance assessment of the supply chain as a whole that also holds each individual firm or business unit accountable for meeting its own goals
Activity-Based costing (ABC)
An accounting method used in measurement integration to assess the costs associated with each supply chain activity
Technology and Planning Integration
Technology and planning integration
The creation and maintenance of information technology systems that connect managers across and through the firms in the supply chain
Material and Service Supplier IntegrationFirms should link
seamlessly to those outsiders that provide goods and services to them.
Internal Operations Integration
Internal Operations Integration
Links internally performed work into a seamless process that stretches across departmental and/or functional boundaries, with the goal of satisfying customer requirements
Customer Integration
CustomerIntegrationCustomer
Integration
A competency that enables firms to offer long-lasting, distinctive, value-added offerings to those customers who represent the greatest value to the firm or supply chain
ABC Segmentation
The supply-chain process whereby customers are placed into groups A, B, and C according to their overall long-term value to the firm and to the extent to which the firm can serve their desires
Customer Relationship Management
Customer Relationship Management
Process
Customer Relationship Management
Process
The prioritization of a firm’s marketing focus on different customer groups according to each group’s long-term value to the company or supply chain; designed to identify and build relationships with good customers.
Customer Service Management
Customer Service
Management Process
Customer Service
Management Process
A multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced; designed to ensure that customer relationships remain strong.
Demand ManagementDemand
Management Process
DemandManagement
Process
The alignment of supply and demand throughout the supply chain to anticipate customer requirements at each level and create demand-related plans of action prior to actual customer purchasing behavior.
Order Fulfillment
Order FulfillmentProcess
Order FulfillmentProcess
A supply chain management process that involves generating, filling, delivering, and providing on-the-spot service for customer orders.
Manufacturing Flow Management
Manufacturing Flow
Management Process
Manufacturing Flow
Management Process A process that ensures that
firms in the supply chain have the resources they need
Supplier Relationship Management
Supplier Relationship Management
Process
Supplier Relationship Management
Process
A supply chain management process that supports manufacturing flow by identifying and maintaining relationships with highly valued suppliers
Product Development and Commercialization
Product Development and Commercialization
Process
Product Development and Commercialization
Process
The group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firms.
Returns ManagementReturns
Management Process
Returns Management
Process
A process that enables firms to manage volumes of returned product efficiently, while minimizing costs and maximizing the value of the returned assets to the firms in the supply chain.
Supply Chain Strategies
Lean Supply Chain
Management
Lean Supply Chain
Management
Agile Supply Chain Management
Agile Supply Chain Management
The strategy that focuses primarily on the removal of waste from the supply chain to achieve the lowest total cost to the members of the supply chain systemThe supply chain strategy that focuses primarily on the ability of the firm to fulfill customer demand, even if this means somewhat higher costs
The supply chain strategy that focuses primarily on the ability of the firm to fulfill customer demand, even if this means somewhat higher costs
Lean versus Agile Supply Chain Management
Mapping The Supply Chain
Logistical Components of the Supply Chain
SupplyChainTeam
Sourcing & ProcurementSourcing & Procurement
Order ProcessingOrder Processing
Inventory ControlInventory Control
Warehouse & Materials HandlingWarehouse & Materials Handling
TransportationTransportationLog
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Log
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Trends in Supply Chain Management
Electronic distributionElectronic distribution
Outsourcing of logistics functionsOutsourcing of logistics functions
Advanced computer technologyAdvanced computer technology
Globalization of supply chain managementGlobalization of supply chain management
Outsourcing of logistics functionsOutsourcing of logistics functions