Chapter 10 Basic Skills Count

Chapter 10Basic Skills Count

Chapter 10Basic Skills Count

Lesson 10.1 Getting Your Message Across


2Chapter 10 Basic Skills Count

Getting Your Message AcrossGetting Your Message Across

DiscoverDiscover

How to apply the basics of speaking

How to listen effectively

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DiscoverDiscover

How to improve your reading and writing skills

How to use images, or pictures, to present ideas



Why It’s ImportantWhy It’s Important

Basic skills are tools for getting information and sharing ideas.



Key TermsKey Terms

communicationpurposeaudiencesubjectactive listeningpreviewing

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Key TermsKey Terms

skimmingcontext cluesimages




The exchange of information between senders and receivers is called communication.




Communication skills are among the most important basic skills you can have.

Speaking Listening Reading Writing



SpeakingSpeaking

Talking is an important part of relationships.

It is also an important part of nearly every kind of work.



SpeakingSpeaking

In the work world, speaking is one of the main ways of sharing information.



Having a PurposeHaving a Purpose

Most people have a purpose, or overall goal or reason, for speaking.

It is important to have a clear purpose in mind when speaking.



Know Your AudienceKnow Your Audience

Knowing your audience can help you achieve your purpose in speaking.

An audience is anyone who receives information. When you speak, your listeners are your audience.



Know Your SubjectKnow Your Subject

You should know your subject—your main topic or key idea—when speaking.

Getting to know your subject may require some preparation.



Planning AheadPlanning Ahead

To know your purpose, audience, and subject, you need to plan ahead.

Think about what you’re going to say before you speak.



Good Speaking HabitsGood Speaking Habits

No matter what the situation, how you say something will be just as important as what you have to say.



Good Speaking HabitsGood Speaking Habits

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Graphic OrganizerGraphic Organizer

Connect with your audience.Connect with your audience.

Match your body language to your message.

Match your body language to your message.

Avoid nonwords.Avoid nonwords.

Make eye contact with your listeners. Address people by name if possible.Make eye contact with your listeners. Address people by name if possible.

Check your posture and facial expressions. Use appropriate gestures.Check your posture and facial expressions. Use appropriate gestures.

Avoid uh and um and “empty” words such as well, sort of, like, and kind of.Avoid uh and um and “empty” words such as well, sort of, like, and kind of.



Good Speaking HabitsGood Speaking HabitsGraphic OrganizerGraphic Organizer

Use correct pronunciation.Use correct pronunciation.

Practice enunciation.Practice enunciation.

Be enthusiastic and positive.Be enthusiastic and positive.

Pronunciation is how you say the sounds and stresses of a word.Pronunciation is how you say the sounds and stresses of a word.

Enunciation is speaking each syllable clearly and separately.Enunciation is speaking each syllable clearly and separately.

Remember, attitude counts!Remember, attitude counts!

Stress key ideas with inflection.Stress key ideas with inflection.

Inflection is the pitch or loudness of your voice.Inflection is the pitch or loudness of your voice.



ListeningListening

Like speaking, listening takes practice.

When you listen, you use your brain to interpret, or make sense of, what you hear



Active ListeningActive Listening

Good listeners show that they care about what someone is saying.

Active listening is listening and responding with full attention to what’s being said.



Try This ActivityTry This Activity

Try active listening with your friends, family members, and teachers.Try active listening with your friends, family members, and teachers.

Practice Active ListeningPractice Active Listening

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Try This ActivityTry This Activity

Note Reactions Note how people react when you pay attention to what they’re saying.

Note Reactions Note how people react when you pay attention to what they’re saying.

Practice Active ListeningPractice Active Listening



Taking NotesTaking Notes

Taking notes helps you remember facts and keeps your attention focused.

When you take notes, both your mind and your body are involved in listening.



Reading and WritingReading and Writing

Employers value employees who can read and write well.

Employees with these skills can take in and process large amounts of information.



Key Reading SkillsKey Reading Skills

Previewing is reading only the parts of a written work that outline or summarize its content.




Skimming is another timesaving reading skill.

You are skimming when you read through a book or document quickly, picking out main ideas and key points.




Context clues are hints about the meaning of unfamiliar words or phrases provided by the words surrounding them.

You can use context clues to understand the meaning of words you don’t know.



Reading on the JobReading on the Job

Keep polishing your reading skills.

You’ll need them just as much in the future as you do now.



Writing BasicsWriting Basics

Writing is a way to communicate.

You can communicate better when you know why you’re writing, and what you’re writing about.



Writing TipsWriting TipsGraphic OrganizerGraphic Organizer

Organize Your

Writing

Check Spelling

and Grammar

Watch Your Tone

Edit Your Work

Proofread Your Work



Forms of Business WritingForms of Business Writing

Businesspeople often use memos to communicate with others.

Memos are usually brief and focus on a limited topic.




Letters are more formal than memos.

Letters are used to communicate with people outside the office who are customers or who work in other businesses.




The purpose of a report is to address a topic at length.

People both within and outside an office may read reports.




Today, most written business communication is sent by e-mail.

E-mail enables fast communication.




E-mail should be written carefully and formally.

It should be considered a public and permanent record.



Using Images to Express IdeasUsing Images to Express Ideas

Images include photographs, illustrations, videos, maps, and graphs.

Images grab people’s attention and interest them in a subject.



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Working With ImagesWorking With ImagesGraphic OrganizerGraphic Organizer

Can this image say something that I couldn’t say with

words?

Is the message of the image clear?

Is the image interesting? Will it catch

people’s attention?

Is the image accurate? Up-to-date?

In good taste?



Attitude CountsAttitude Counts

Learning From Mistakes

It’s easy to learn from successes, but what about mistakes? Part of becoming a successful worker is learning how to have a sense of humor about your own mistakes.

Learning From Mistakes

It’s easy to learn from successes, but what about mistakes? Part of becoming a successful worker is learning how to have a sense of humor about your own mistakes.



What might happen if you do not take time to figure out your purpose before speaking?

You might ramble and lose the interest of your listeners. You might also forget an important point, or be unable to guide your audience clearly from one point to the next.

What might happen if you do not take time to figure out your purpose before speaking?

You might ramble and lose the interest of your listeners. You might also forget an important point, or be unable to guide your audience clearly from one point to the next.

Critical Thinking Review

Critical ThinkingCritical Thinking

QQ

AA

End of Chapter 10Basic Skills CountEnd of Chapter 10Basic Skills Count



Chapter 10 Basic Skills Count

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