Chapter 1 - Towards E-Commerce

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Chapter # 01 1Moving Toward E-Commerce

Moving Toward E-Commerce


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E-Business

E-Business

E-Business, the practice of performing and coordinatingbusiness processes such as designing products, obtainingsupplies, manufacturing, selling, fulfilling orders, andproviding services through the extensive use of computerand communication technologies and computerized data

Work SystemsA system in which human participants use information and

technology resources to perform business processes toproduce products and/or services for internal or externalcustomers.

Information SystemA work system whose business process is devoted to

capturing, transmitting, storing, retrieving, manipulatingand displaying information, thereby supporting other worksystems


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E-Business

System

A group of interactive components that operate together

to accomplish a common objective.

Subsystem

It is a component within a system, even though it can bealso be considered a system its it own.

Terms related to System

Purpose / Objective

Boundary Environment

Input

Output


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E-Business

Business Process

A related group of steps or activities in which people

use information and other resources to create value

for internal and external customers

Subprocesses

Are parts of a process that are processes in their own

right because they consist of well-defined steps

related in time and place, have a beginning and end,

and have inputs and outputs.

Value Add

It is the amount of value which a process creates for its

internal or external customer.


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E-Business

Functional Areas of Business

Processes that cross functional areas. Creating a new product, coordinating business plan

Processes related to a specific functional area

Manufacturing, Identifying customers, and paying taxes etc

Activities and sub-processes occurring

Communication, analyzing data, planning daily work etc The Value Chain

The set of processes a firm uses to create value for its customers.

Supply ChainIt is the transactions, coordination, and movement of goods

between the firms supplier and the firm.

Customer ExperienceIt includes every aspect of the customers involvement with the

firms product, i.e. determining requirements, acquiring theproduct, its usage, maintaining it, and its retirement.


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The Trend Toward E-Business

Above Concept Include the Value Chain, supply chain and customerexperience help demonstrate that the trend toward e-business

involves much more that having only a cool website.

E-CommerceUsing Internet and other communication technology for marketing, selling

and serving products. It includes :

Informing a customer of a products existence.

Providing in-depth information about the requirements Performing the purchase transaction

Delivering the product electronically or coordination to make delivery.

Providing customer service electronically

Types of E-Commerce B2C

B2B

B2G


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E-Commerce

E-Commerce Categories / Models

E-Retailers

Clicks and bricks

Financial Services

E-Auction

E-Marketplace

Content Aggregator

Content Provider.

Web Hosting, Internet Service providers


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Phases in Building and MaintainingSystems Initiation

Defining the need to change an existing worksystem and it is a part of planning as well

Development Process of acquiring and configuring hardware,

software, and other resources needed to perform

both IT-related and other functions Implementation

Process of making a new work system operational inthe organization. It include Planning, user training,conversion and follow-up

Operation and Maintenance All the efforts and activities to let the work in working

condition and even to enhance or debugging theexisting system.


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Information Technology as driving forcefor innovation Greater Miniaturization, Speed and portability

ICs, Laptops, PDAs etc Greater Connectivity

Emails, Faxes, EDI etc

Continuing convergence of computing and

communications Through Computers, Telephone, Telegraph, TV

broadcast, Radio broadcast

Greater use of digitized information andmultimedia When a data is equivalent or approximately

equivalent set of numbers.

Better Software techniques and interfaceswith people

Ob l h l i I f i


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Obstacles when applying InformationTechnology in the real World Un-realistic Expectations and Techno-hype

Difficulty Building and Modifying IT-BasedSystems

Difficulty in integrating IT-Based Systems Organization inertia and Problems of Change

The tendency to continue doing things in the sameway, and therefore to resist change If change adds it will subtract as well May raise more problems than it solves

Goods may times also bring bad as well. May have unforeseeable effects.

Genuine Difficulty anticipating what willhappen

Chapter 1 - Towards E-Commerce

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