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CHAPTER 1A FRAMEWORK FOR INTERPERSONAL SKILL DEVELOPMENT

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OPENING THOUGHTS

• Effective interpersonal relationships must be combined with technical knowledge and good work habits to achieve success in any job involving interaction with people.• Lack of good interpersonal skills

can hurt your career.• Interpersonal skills enable you to

connect with others, and thereby to be more successful.

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PLAN OF THE BOOK

• 3-part strategy of book is (a) key concepts, (b) suggestions or behavioral guidelines, and (c) a variety of exercises. • Interpersonal skills training

teaches skills to deal with others.• Interpersonal skills training

involves soft skills rather than hard skills.

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SEVERAL SOFT-SKILL COMPETENCIES

• Translating and conveying information• Interpreting emotions of others • Sensitivity to people’s feelings• Resolving conflicts calmly• Avoiding negative gossip• Being polite• Cooperation and teamwork

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SOFT SKILLS, CONTINUED

• Soft skills training is important because a combination of human effort and technology is needed to produce results.• Soft skills are often the difference

between adequate and outstanding performance because dealing with people is part of many jobs.

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A MODEL FOR IMPROVINGINTERPERSONAL SKILLS

Goal(or desired

state of affairs)Assessing

reality Action plan

Feedback onActions

Frequent practice

Click when done with all of slide

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FINE POINTS ABOUT GOAL SETTING

1. State each goal as a positive statement2. Formulate specific goals3. Formulate concise goals4. Set realistic goals as well as stretch

goals5. Set goals for different time periods.

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REALISTIC GOALS

• Represents right amount of challenge• Easy goals not very motivational• Goals too far beyond capabilities can

lead to frustration and despair if person fails• Self-efficacy (confidence in ability to

carry out task) helps determine realism• Several goals that stretch capability

might be included in your list of goals.

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ACTION PLAN

• Mechanism to change relationship between person and environment• Series of steps to achieve a goal• Personal goal will be elusive without action

plan• Self-discipline needed to implement action

plan.

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FEEDBACK ON ACTIONS

• Measures effects of actions against reality• Obtain feedback on consequences of

actions• Need short- and long-term measures of

effectiveness of actions• Long-term measures important

because skill-development of major consequence has long-range implications.

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FREQUENT PRACTICE

• Final step in model makes true development possible• Skill must be integrated into usual way of

conducting self• Skill becomes a habit after it is

programmed into brain• Interpersonal skills involve many habits.

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IDENTIFICATION OFDEVELOPMENTAL NEEDS

• A developmental need is a specific area in which a person needs to change.• To improve interpersonal skills we must

first be aware of how we are perceived by others who interact with us.• Be candid with yourself about areas that

need changed. • Think about consistency in feedback

you have received from others.• Solicit feedback from others.

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DEVELOPMENTAL NEED IDENTIFICATION, CONTINUED

• Ask opinion of people who know you well to help you identify needs for improvement with respect to interpersonal skill.• Reflect on feedback from performance

evaluations. What constructive suggestions did you receive from the evaluation?• Self-Assessment Quiz 1-1 will help you

identify your interpersonal developmental needs. Take the quiz on p. 11.• You are now ready to develop action

plans.

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COMPLETE SELF-ASSESSMENT QUIZ 1-1 P. 11

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SKILL-BUILDING EXERCISE 1-1, P. 9

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UNIVERSAL TRAINING NEEDS FOR INTERPERSONAL RELATIONS

• A universal training need is a common area for improvement for most people, such as better spoken communication skills. • Chapters 2-17 deal with universal training

needs. Treat each chapter as an opportunity for development.• The 16 broad areas for universal training

needs (needs for most people) are listed next.

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1. Understanding individual differences.2. Self-esteem and self-confidence.3. Interpersonal communication.4. Behaving appropriately when using

digital devices.5. Developing teamwork skills.6. Group problem solving and decision

making.7. Cross-cultural relations.8. Resolving conflicts with others.

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9. Becoming an effective leader.10.Motivating others.11.Helping others grow and develop.12.Positive political skills.13.Customer service skills.14.Enhancing ethical behavior.15.Stress management and personal

productivity.16.Job search and career management

skills.

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DEVELOPING INTERPERSONALSKILLS ON THE JOB

• This course emphasizes the learning of interpersonal skills.• Opportunities exist also in the

workplace for developing interpersonal skills.• Two related aspects of learning

interpersonal skills…

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1. INFORMAL LEARNING

• Acquisition of knowledge that takes place naturally outside structured learning environment.• Trend is for companies to integrate

formal and informal learning.• Worker can learn by observation.• Coaching brings about informal

learning.

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2. SPECIFIC DEVELOPMENTAL EXPERIENCES

• Unfamiliar responsibilities• Proving yourself• Problems with employees• Influencing without formal authority• Difficult manager

The above on-the-job challenges require high-level interpersonal skills.