NewgenEnterprise Content Management

Solution Offering

About Newgen

Indian Software MNC founded in 1992

Market leader in BPM & ECM, fastest growing

Global footprint with 800+ ECM and BPM installations in 40 countries

across Verticals

Over 100+ mission-critical BFSI deployments

Credited with world’s largest implementations

Employee strength 1100+ (Product development: 200, Implementation: 400)

Innovative culture, Dedicated R&D centre, 30 patents

Investors

New Delhi

Mumbai

Chennai

Bangalore

Hyderabad

Kolkata

India

USA

UAE

Malaysia

Investors

Offices

Industry Recognition

Emerging India Award for IT, ITeS and ICE

Significant player in Banking

Market Leader in DM & WF

Innovator in ECM

2010 BPM & 2010 ECM MQ Reports

Global Leader in BPM & DMS

“Newgen has the resources and skills to develop quickly and I’ve

been watching their products change quickly and move faster than a

lot of their competitors.”

Fastest Growing

Significant Player

Market Leader

Innovator

Very Large Installations

Global Leader

Agile Company

Rare Product company to be in both ECM & BPM Magic Quadrants

“Newgen has developed a strong presence in

EMEA as a vendor of transactional content

platforms for large financial services

institutions and business process

outsourcers. Strong leadership and key

accounts management, relevant technology

and a services partner program that is paying

global dividends ….”

ECM MQ 2010

Source: Gartner ECM MQ 2010

BPM MQ 2010

“Newgen brings strong support for content interactions within the process (due to its heritage in the ECM market). • OmniFlow is proved for large-volume,

document-centric workflows. • Newgen has a good focus on and an

understanding of BPM needs in emerging geographies.

• Newgen consultants are well-trained in the design and architecture of solutions using Newgen's BPMS.”

Source: Gartner BPMS MQ 2010

Asia

Malaysia ChinaPakistan Hong KongPhilippines IndiaIndonesia JapanSingapore Thailand

Europe

Austria Germany Cyprus Lithuania Czech SlovakiaDenmark UKFinland

Africa

Egypt NamibiaGhana NigeriaKenya South AfricaLibya TanzaniaMauritius

The Americas

USABermudaCaribbeanMexico

Oceania

Australia New Zealand

Newgen’s Global Installation Base

Middle East

Bahrain OmanQatar Saudi ArabiaJordan KuwaitUAE

18 Financial &

Accounting

processes across 4

Continents

700+ branches

automated in 2

years; 40,000 loans

per month

Financial Services

30 min consumer

loan approval in 4

countries

Large Scale, Proven Deployments - BFSI

2,000+ users,

leaner branches,

97 offices

200 million

customers, 4 billion

pages archived,

2000 branches

Insurance

Claims processing

through 40 low

bandwidth branches

5000 users, 300

branches, 20 million

documents, retrieval

time 3 sec

100+ processes

(e-Serve);

pioneering work

20,000 checks in 4

hours; Loan Proc

14,000 branches

archiving 300

report types

(25GB/day)55 processes

across LOBs

implemented in just

8 months

450 branches in 22

countries, 4

languages

Banking

100+ processes

(e-Serve);

pioneering work

20,000 checks in 4

hours; Loan Proc

14,000 branches

archiving 300

report types

(25GB/day)55 processes

across LOBs

implemented in just

8 months

450 branches in 22

countries, 4

languages

Banking

Reports Archival for

10 yrs. Automated

9 core processes

for registration

Large Scale, Proven Deployments – SSC & BPO

Finance & Accounting

• Accounts payable automated for

53 manufacturing units• Payment TAT reduced from 30

days to 7 days

• 99.95% accuracy for captured

data• Productivity of agents improved

by 25%

Health Insurance

Insurance

• 44% reduction in TAT of

customer servicing• New policies issued within 24

hours

HR Processing

• HR processes centralized for

97000 employees

Mortgage & Lending

• End to end loan origination

automation• Distributed processing across

locations

Shared Services

• Multi-lingual, multi-process

implementation across 25

countries

Telecom , Government

500+ users, 23 Circles, 90 million Images Duplicate Bill Presentment & Distribution, Bills kept online since 1994

500+ concurrent users, ePOS Integration, 16 Circles

Prepaid & Postpaid Business, 500+ Users, CRM (Clarify) Integration for enhanced Customer Service, Pan India

PAN India, Centralization of CAF Repository, Bill Presentment

Government

Paperless office

Electronic File Movement Tracking and Management

100 % increase in productivity

SEC Philippines

Chandigarh Estate Office

DARPG

Automation of 24 Front and back office processes

100% decrease in TAT for application processing (35 to 13-20 days)

E-governance for transparency, accountability & fairness in companies’ financial reporting

Telecom

Glimpses of Other Customers across WorldBanking

BPO & Shared Services

Telecom

Glimpses of Other Customers across World

Integrated Defence Staff

DARPG

Comptroller and Auditor General, India

MP Transport Department

Voter’s Identity Card

Chandigarh Estate Office

CSIRBOTUBI UIA BOC

WHO

GIPCL GSFC

NIAIndian Navy

SEC Phillipines

Ombudsman

Glimpses of Other Customers across WorldGovernment

Content Chaos: Need for ECM

Electronic Documents

Email & Fax Correspondence Cheque Images

ECM : Key Drivers

Managing Content Chaos

• Archive content originating from multiple sources

• Enterprise Search on all archived content

Audit & Compliance

• Adherence to regulatory and internal standards

• Record Management Policies

• Audit Trail

Green IT

• Centralized processing• Reducing Operational

Overhead

Reducing Enterprise Cost

• Less Paper processing• Ad-Hoc Electronic

Document Routing

Improve Customer Service• Reduce File Processing

cycle times• Improved customer

satisfaction with higher service levels

Collaboration

• Sharing Documents with external Partners

• Internal Knowledge Repository

Target Verticals

Pharmaceutical companies

Government agencies

Insurance companies

Retail companies

Telecoms companies

Manufacturing companies

Retail banks

Financial services

ECM – Departmental Usage

ECMRepository

LogisticsAirway Bills

Delivery ChallansBill of Lading

IT DeptLicense Documents

User Machine Information

IT Complaint Reports

ArchiveStorage

Metadata

Index

What is Document Management System ?

Capture

Scan Email

Fax

Electronic Files

Print Redirection

End to End SolutionEnd to End Solution

Search

Document Life Cycle Management

Review

Versioning

Edit Retention DispositionActive Document Archive Document

Scanning

Indexing

Image Enable

ERPs, CBS

Portal, Other applications

View Image Documents

View Electronic Document

Document Management Records Management

Displaying

Document Acquisition Document Processing Document Access Record Management

Physical Document Tracking

Enterprise Content Management

Document Management

Imaging

Capture

Record Management

Ad-Hoc Workflow/Document

Routing

Email Archival

Reports Archival and

Distribution

Collaboration & KM

Web Content Mgmt

n-tier SOA Architecture

J2EE based

Web Services

XML/Java API

LDAP/SSO

Unicode based

Collaboration & Content Publishing

Record Management

Email Archival

Data & Document Capture

Technologies

Browser Based

User

Desktops

Reports Archival and Distribution

Workitem initiation tools

ECM Suite

ArchitectureIntegration

with Business Applications

DMS EngineDocument Hierarchy,

Indexing, Search, Version, Check-in Check-out,

Scalable Image Server

Image Processing Engine

Administration & Monitoring

Workflow EngineProcess Modeling, Route, Rules, Roles, Exceptions,

Escalations, Process Monitoring & Measurement

End to End Solution

OmniDocs ECM Capabilities

Records Management

• Archive Documents as Records• Define Retention Policies

Document Retrieval

• Search and retrieve documents from anywhere

• View Image Documents • View Electronic Documents

Physical Documents Mgmt

• Filing Locations/Boxes/Files Naming & Numbering

• Tracking of documents while in transit or storage

Image Enablement

• Associate & retrieve documents in ERP or Core Systems

• Faster Query resolution in ERP

Documents Archival

• Rights-based archival• Filing Structure• Scalable Storage• Indexing of documents• Record Management

Document Scanning

• Centralized Scanning• Distributed Scanning• Batch Scanning• Bulk Scanning• Image Improvement

Company Confidential. Copyright 2010

Document Capture – Production Scanning Process

SAP Image Enabling Solution

Batch Scanning Indexing

Associating Images to SAP Objects e.g. Purchase Order

DMS SAP Connector

Document

Archival System

Image Enabling Display for End User

Our Shrink Wrapped Products

Scanning & Distributed Capture

Tool for bulk & distributed scanning of paper documents. OmniScan can carry out scanning of documents in bulk in form of batches and export them to OmniDocs.

Document Management System

Platform for enterprise document archival & record management.

SAP Connector to associate Images stored in DMS with SAP Objects.

Associated Images can be accessed from SAP GUI.

SAP Image Enablement Connector

Newgen’s Implementation Approach

Mass Customization of Product

Newgen owns the IPR of all its products & solutions and thus can take customer feedback and make changes to the Product in long term as well as short term to serve any specific requirements of the customer. Newgen Team Support will be required in all such cases. Usually done in Million Dollar plus cases.

Partner resources can get skilled in providing L1 support to the customer going forward which involves supporting Production deployments. In addition, Partner technical resources can get Newgen API trainings to carry out simple implementation activities on their own.

Selling of Shrink Wrapped Products

Newgen has identified few products which it would like to sell as shrink wrapped

products. The core product will remain untouched in this case. OmniDocs, OmniScan

and SAP Certified image enablement tool are the three products in this category as of

now. Partner should be able to sell and support these products with minimal or no

support from Newgen. Business Partners can write add on applications with the help of

API’s if needed in some specific cases.

Getting Started

Training on Solutions

Web based training, Class room training and Webinars to get skilled.

Class room trainings are paid trainings. All certifications are paid certifications.

Sales and Marketing

Assistance in lead generation. Joint GTM and back end support to drive campaigns.

Technical workshop for your customers in your city to help you drive business.

All product collaterals can be provided for re production in your region.

A Help Desk has been set up to provide technical and sales help in all pre sales and

post sales activities through mail and telephone.

You need to register your customer with Newgen Help Desk to get this support.

Help Desk

Newgen’s Comprehensive Product Suite

Payment and Clearing Systems

BPM-based application for payment, settlement & clearing of checks,

demand drafts, dividend/interest warrants, etc.

Workflow & Business Process Management

Platform for process automation, including modeling, simulation, workflow

execution, monitoring & imaging.

Scanning & Distributed Capture

Tool for bulk & distributed scanning of paper documents.

Data Extraction from Paper

Application for data extraction from structured forms through ICR, OCR,

Barcode & OMR technologies.

Application for document/ statement generation and distribution for

consolidated and personalized output management.

Document Output Management

Reports Archival & Distribution / COLD

Application for archival of data & reports from disparate systems for fast,

on-demand retrieval.

Adaptor to associate and retrieve document images from core systems

like Flexcube, Finacle, Misys, SAP, etc.

Image Enablement of Core Applications

Document & Record Management

Platform for enterprise document archival & record management.

Newgen’s Comprehensive Product Suite

Corporate Office:New DelhiNewgen Software Technologies Ltd.A-6, Satsang Vihar Marg, Qutab Institutional AreaNew Delhi - 110 067Tel: + 91 - 11 - 2696 3571, 2696 4733, 2656 1223,26371267~71Fax: + 91 - 11 - 2685 6936Email: corpmktg@newgen.co.inSales & Support Offices:New DelhiNewgen Software Technologies Ltd.E44/13, Okhla Industrial Area Phase IINew Delhi - 110 020Tel: + 91 - 11 - 2638 4060, 2638 6158Email: newgendelhi@newgen.co.inBangaloreNewgen Software Technologies Ltd.FF-2, Alpine Arch, 10 Langford RoadBangalore - 560 025Tel: + 91 - 80 - 2223 7765, 2227 3614Telefax: + 91 - 80 - 2229 1615Email: newgenbangalore@newgen.co.inKolkataNewgen Software Technologies Ltd."Malancha", 1st Floor, 4A,Lala Lajpat Rai SaraniKolkata - 700 020Tel: + 91 - 33 - 2280 1860, 2280 1870Email: newgenkolkata@newgen.co.in

HyderabadNewgen Software Technologies Ltd.304/2, 3rd Floor, Block-I, White House6-3-1192/1/1, Kundan BaghBegumpet, Hyderabad - 500 016Tel: + 91 - 40 - 5561 1020, 3912 1020Telefax: + 91 - 40 - 2784 0156Email: newgenhyd@newgen.co.inMumbaiNewgen Software Technologies Ltd.B-Pitruchhaya,Parulekar Marg,Off. Ranade Road, DadarMumbai - 400 028Telefax: + 91 - 22 - 2444 6588-89Email: newgenmumbai@newgen.co.inChennaiNewgen Software Technologies Ltd.Brooklyn Business Centre5th Floor, East Wing,103 - 105, Poonamalle High Road(Next to Dasaprakash Hotel),Chennai - 600 084Tel: + 91 - 44 - 55651060~62Email: newgenchennai@newgen.co.in

International Offices:USNewgen Software Inc.1364 Beverly Road, Suite 300McLean, VA 22101Tel: + 1 - 703 - 749 - 2855Email: usa@newgensoft.com UAENewgen Software Technologies Ltd.YI 46PO Box 120586Sharjah Airport International Free ZoneSharjahUnited Arab Emirates (UAE)Email: emea@newgensoft.comMalaysiaNewgen Software Technologies Ltd.Plaza SentralKuala LumpurEmail: asiapac@newgensoft.com

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