Changing How Our Children Grow Up in America.

Managing the Whitewater of ChangeJune 24 – 26, 2008National Conference

Presenter: Vonda Melton

Changing How Our Children Grow Up in America.

To learn what you can do to lead others

through the change process.

Purpose: Why are we here?

Changing How Our Children Grow Up in America.

What’s driving change?

Technology

• 20 years ago; 50,000 computers in the world. Today 50,000+ computers installed daily.

• 80% of the world’s technological advances have occurred since 1900.

Changing How Our Children Grow Up in America.

What’s driving change?Information

• In 1995: 300 million emails/daily and in 2005: 35 billion emails/daily.

• The amount of information available in the world is doubling every five years.

• There are 17 new pages on the web every 3 seconds.

Changing How Our Children Grow Up in America.

What’s driving change?

People

• There are more computer-literate first graders than there are computer-literate CEOs.

• The world’s population in May 2008 was estimated at 6.6 billion, with the UN predicting close to 10 billion by the year 2050.

Changing How Our Children Grow Up in America.

• In 1904, Big Brothers was founded with 39 volunteers.

• In 1912, the New York Times reports Big Brothers are active in 26 cities.

• In 2004, BBBS celebrates 100 years of serving America’s youth.

• In 2007, BBBSA had close to 400 agencies in all 50 states, serving 255,000 children.

BBBS’ History of Changes

Changing How Our Children Grow Up in America.

• Program Impact – More children in longer and stronger relationships

• Resource Acquisition – Increased capacity for sustainable, quality growth

• People and Talent – The right people, with the right talent in the right positions both at the staff and Board level

Changes within BBBS’ Strategic Direction by 2010

Changing How Our Children Grow Up in America.

Payoff: What’s in it for me?

WIIFM?Opportunities exist for those

CEOs/EDs/Staff who can quickly align themselves with a rapidly

changing marketplace.

Changing How Our Children Grow Up in America.

What will we learn?

• The three guarantees of change.

• The most effective tool for dealing with change – both personally and professionally.

• Why people resist change.

• Best Practices in change management.

Changing How Our Children Grow Up in America.

The Whitewater of Change

Changing How Our Children Grow Up in America.

1. First Guarantee: Change won’t go away, it will only go faster.

Three guarantees of change

Changing How Our Children Grow Up in America.

Late ‘90s:

1-2 years preparation/

recovery

Early ‘00s: 6 mos. preparation/

recovery

TODAY:

Early ‘90s:3 years

preparation/recovery

Changing How Our Children Grow Up in America.

1. First Guarantee: Change won’t go away, it will only go faster.

2. Second Guarantee: No matter how well planned, change won’t be trouble-free.

Three guarantees of change

Changing How Our Children Grow Up in America.

• No Matter How Exciting the Change

is……..Expect a Sense of Loss.

• No Matter How Competent People

Are……..Expect a Sense of Confusion.

Changing How Our Children Grow Up in America.

Three guarantees of change

1. First Guarantee: Change won’t go away, it will only go faster.

2. Second Guarantee: No matter how well planned, change won’t be trouble-free.

3. Third Guarantee: Each of us is accountable for making change

successful.

Changing How Our Children Grow Up in America.

Change is a process

Current Transition Future

Time

Where you are today

Where you want to be

Process of change

Changing How Our Children Grow Up in America.

The Current State

• The current state is where we have been successful.

• The current state is comfortable.

• The current state is predictable.

Changing How Our Children Grow Up in America.

The Future State

• The future state is not fully defined.

• The future state is worrisome.

• The future state may not match personal and professional goals.

Changing How Our Children Grow Up in America.

The Transition State

• Messy

• Disorganized

• Less Productive

• Emotionally charged

Changing How Our Children Grow Up in America.

Transition dynamics

Quantity?

Quality?

Energy Required?

“Noise”?

Changing How Our Children Grow Up in America.

The ADKAR Model

Changing How Our Children Grow Up in America.

The five building blocks for successful change

Awareness

Desire

Knowledge

Ability

Reinforcement

Changing How Our Children Grow Up in America.

ADKAR was developed by Prosci Research after studying

the change patterns of more than 700 companies.

ADKAR represents the five goals of change that must be

achieved for the change to be a success.

ADKAR is the most effective tool for managing change at

an individual level and guides activities at an

organizational level.

The ADKAR model

Changing How Our Children Grow Up in America.

Awareness of the need for change.

• What’s the nature of the change?

• Why is the change needed?

• What is the risk of not changing?

The ADKAR model

Changing How Our Children Grow Up in America.

Desire to support the change.

• Personal choice to support the change.

• A decision to engage and participate.

• What’s in it for me (WIIFM)?

The ADKAR model

Changing How Our Children Grow Up in America.

Knowledge on how to change.

• Understanding of how to change.

• Training and education of new skills.

• Learning new processes and tools.

The ADKAR model

Changing How Our Children Grow Up in America.

Ability to implement new skills.

• Demonstrated capability to implement the change in the new environment.

• Achievement of the change in performance or behavior.

The ADKAR model

Changing How Our Children Grow Up in America.

Reinforcement to sustain the change.• Any action or event that strengthens the

change or increases the likelihood that the change will be sustained.

• Recognition and rewards that sustain the change.

The ADKAR model

Changing How Our Children Grow Up in America.

• Complete the ADKAR Personal Worksheet.

• Discuss the different barrier points to change.

Individual exercise

Changing How Our Children Grow Up in America.

* Data from 327 companies undergoing major change projects.

The number one obstacle to success for major change projects is employee

resistance and the ineffective management of the people side of change.

Research finding #1– Best Practices 2007

Changing How Our Children Grow Up in America.

Resistance

• The top obstacle to change is employee resistance.

• Resistance is a natural reaction to change.

Do not underestimate the power of “comfort” with how things are today.

Changing How Our Children Grow Up in America.

Why staff members resist change?

Prosci Research (2007 Study)

1. Lack of awareness.2. Fear of the unknown.3. Lack of job security.4. Lack of sponsorship.

Changing How Our Children Grow Up in America.

Why CEOs/EDs resist change?

Prosci Research (2007 Study)

1. Fear of losing control and authority.

2. Lack of time.

3. Comfort with the status quo.

4. No answer to “What’s in it for me?”

5. No involvement in solution design.

Changing How Our Children Grow Up in America.

What are the most effective activities a CEO/ED can do when faced with a change within the agency? Best Practices 2007

1. Engage actively in the project.

2. Have face-to-face communications

with employees.

3. Involve employees in the overall process.

Changing How Our Children Grow Up in America.

Most effective ways to reinforce change – Best Practices 2007

At the group level:• Celebrations of project

successes• Formal recognition of group

contributions• Performance measurement• Frequent communication• Feedback opportunities

At the individual level:

1. Recognition of efforts • “Telling someone

enthusiastically that they did a good job goes a long way.”

2. One-on-one discussions

3. Rewards

4. Performance measurement system

5. Feedback opportunitiesp. 46

Changing How Our Children Grow Up in America.

Question and Answer?