Changes Management - ACE case study
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Transcript of Changes Management - ACE case study
![Page 1: Changes Management - ACE case study](https://reader036.fdocuments.in/reader036/viewer/2022062512/553aaa44550346e2498b45b6/html5/thumbnails/1.jpg)
Issue-Changes Management
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Issue- Changes Management (cont’)
• So many changes, how to manage it?• A changes manager? What’s the duty of it?• A consistent communication?– The commitment management protocol.
• A key role person is about to retire?– A succession planning.
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Commitment Management Protocol
• Four task phases:– Define– Negotiate– Perform– Assess
• Seven communications– Offer– Request– Agree– Report– Accept– Reject– Withdraw
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Commitment Management Protocol
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Creating A Customer-Specific Value Chain
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Establishing “Who Owes What To Whom”
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Putting The Commitment Management Protocol To Work
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Applying The Protocol To Diagnose A Business Process
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Redesigned Business Process With Complete Protocols
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Succession Planning and ManagementIdentifying and developing the next generation of leaders in an organization — a practice commonly referred to as succession planning
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Steps on Succession Plan
• Develop a framework for identifying high-potential employees
• Identify critical competencies and other leadership criteria
• Provide both training and development opportunities
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Steps on Succession Plan (cont’)
• Promote interaction between senior managers and promising employees
• Ensure the involvement and commitment of senior leaders
• Planning Pays Off