© 2014 SmarterKnowledge

SmarterKnowledge

Responding to Public Sector Leadership Challenges with better Change Leadership, Leading with Less, and Leading Innovation

Change Leadership Leading InnovationLeading with Less

41% of employees believe senior leaders effectively lead and manage organisational change

23% of agencies are at a change management maturity level that would enable them to achieve agency goals within the next three years

Encouraging Innovation in bottom 3 of 10 investigated immediate supervisor capabilities

18% of agencies are perceived as dynamic and entrepreneurial — people are willing to take risks

46% of agencies will have underdeveloped management or leadership capability among middle managers (#3 workforce risk)

52% of agencies will be addressing capability gaps due to a changing operating environment (#1 workforce risk)

More = Better Less = BetterStatistics from State of the Service Report 2012–13

Leaders

hip

Challenges

Leaders

hip

Responses

Measure: Find, manage, use and reuse data to measure what was, is and will be

Communicate: Manage the expectations of stakeholders by controlling communication

! Believe: Leadership must talk the talk and walk the walk

? Challenge: Transformative change comes through challenging the status quo

Contextualise: Change is successful when it implements horses for courses

Anticipate: Change can have unintended consequences that can derail the entire change process

Endure: Stopping active change management too early can unravel achievements

Supplement: Identify when external support is needed, but it has to be the right support

Value is questioned

Promote your achievements

Fight for your fair share

Limited $ for investment

Reform yourself

Reform could be thrust on you

SurviveLimited resources

CollaborateDysfunctional leadership

Conditional Cooperation: Guilt employees into innovating by comparing with their peers

Nudges: Show real-time innovations on the intranet homepage, and reward first contributions of the week

Convenience: When staff log-on ask if there are innovation ideas they need to complete

Choice Overload: Make the most important innovations the easiest to find and apply

Contacts

Dr Michael NelsonDirector, SmarterKnowledgemichael.nelson@smarterknowledge.com

About SmarterKnowledge

SmarterKnowledge is a progressive management consulting company that delivers high-end consulting services, focused on improving, innovating and empowering its clients.

Improve: Efficiency and effectiveness reviews. Operating model redesign. Cost reduction. Strategy and policy analysis using Behavioural Economics and Systems Thinking.

Innovate: Thought leadership and original research. Public sector innovation. Business and technology alignment.

Empower: Capability development through training (Systems Thinking, Decision Making, Behavioural Economics) and knowledge management strategy.

For more information, please visit www.smarterknowledge.com.

SmarterKnowledge

The Public Sector Executive Level Leadership Conference 2014

Practical Tools for Improving, Innovating and Empowering Leadership16-18 September 2014, Boat House by the Lake, Canberra

Notes