CHANGE MANAGEMENT & CHANGE REQUEST MANAGEMENT

Ujjwal Kumar Joshi10th April, 2013

Change and it’s types

Change is “to make something different”In management perspective, “Change

Management is the process, tools and techniques to manage the people-side of change to achieve the required business outcome”.

Changes could be: Internal or External Individual or Organizational

2

Typical tasks of a Change Project

1. Identifying need for change2. Change Recommendation3. Analysis of the feasibility of Change4. Steering committee approval5. Project Sponsor approval6. Implementation7. Constant review

3

Method and Tools

Survey (Feedback) Expert Judgment (Situational Analysis) Communication (Stakeholder) Benchmarking (Standards) Risk management (Impact Analysis) Trainings (Knowledge and skills

enhancement)

4

Importance of ChangeManagement in the Companies

Innovation and development Customer satisfaction Competitive advantages Quality assurance Efficiency of resources Enhanced Individual and Organizational

Morale and skills Increased profitability

5

“EVERYONE THINKS OF CHANGING THE WORLD, BUT NO ONE THINKS OF

CHANGING HIMSELF.”

- LEO TOLSTOY