CHANEL VAN DER MERWECurrent contact details:

Personal Details:

Sport City, Dubai +9715 5541 6715|chanelvdm5@outlook.comSkype address availability on request - to setup for interview

Name: ChanelSurname: van der MerweDate of Birth: 30/06/1986 Nationality: South AfricanGender: FemaleMarital Status: Single

SUMMARY

I am a self-motivated driven person I strive for excellence in everything that I do and have a good track record and excellent references I have attached my mystery shop results with BMW in SA to support my customer excellence promise. I will be an asset to any company and learn very quickly.

I have successfully completed a 3 Year Diploma in Business Management (Marketing), (NQF level 6) and as a post-graduate, a further Diploma in Marketing Communication (Brand Management), (NQF level 6).

I am a driven sales person who is able to listen and relate well to people, build a genuine rapport with them, and identify exactly what it is that they want. I have a proven track record of having exceptional knowledge of my brand’s product range and meeting my customers’ expectations in every element of their buying experience. I instill confidence as I able to listen to them, answer important questions and recommend the right product to meet their needs and expectations. I am professional in my appearance, have exceptional work ethic and am accustomed to working under pressure.

My current objective is to further and expand my career. I feel that I have gained the experience I need as a sales executive, from having held sales positions in multiple industries. I further consider my in-depth knowledge and experience with one of the world’s top motor vehicle brands, of great value. Together with my previous experience in events and exhibition management, I have acquired further valuable skills from Working first as a Supervisor in training to be manager at a Nursery School I then continued to managing a new branch for the Nursery.

EXPERIENCE

November 2015 - Current

April 2014 -

2015

Manager Grandma Nursery

Stared with Grandma Nursery in November 2015 as a floor Supervisor to train with regards to the Nursery standards rules regulations and to learn the company culture preparing me to become a Manager at the new branch of the Nursery opening in Al Mamoura.

Duties:

Creating a caring and stimulating environment that promotes learning through play living up to the British Montesori Cirriculum standards and the standards set by the Grandma Nursery Brand Standards and Culture

Running the nursery in line with environmental, health, safety and fire regulations

Supervising activity planning to make sure that children’s needs are met

working closely with parents and giving them a high standard of customer service, including regular updates

Making sure that equipment, such as furniture and toys, are in good condition and are suitable for children.

Assisting with hiring staff who are suitable to work with children.

Working hand in hand with the PRO to make sure that health standards as well as clearance standards are met such Criminal Records Bureau clearance

Setting up training programs, supporting and leading the nursery team, to achieve and maintain high standards

Having regular staff meeting to make sure that the team is at all times aware of what is expected and that they are supported by management in the daily expectations of carrying out their duties, being aware of training needs and developing teamwork

Having knowledge and overseeing all interactions with head office to insure that high standards are maintained throughout the Nursery so that I was at all times aware of what is needed what is going on and preventing any foreseeable problems that may arise before they do

New Vehicle Sales, Cedar Isle BMW South Africa

Responsible for selling the maximum number of vehicles possible at optimum profit. Also in charge of building relationships with customers and generating new business through marketing available extras, accessories and value added products.

Duties:

Selling both new and used cars and related product

Selling and promoting Finance, Insurance products and After Sales Products.

Demonstrating vehicles to customers, including taking them for CRM out rides.

Following-up in-bound telephone enquiries, walk in prospects and emails

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Reference:

January 2011 – 2014 March

enquiries.

Actioning Internet leads by setting up appointments through meeting their enquiry needs and offers.

Cold calling up qualified sales prospects.

Meeting customers face to face and holding sales discussions with them.

Preparing car purchase packages.

Negotiating the terms of a sales agreement and closing sales.

Writing up sales offers

Arranging motor vehicle finance through various sources.

Reporting to the vehicle Sales Manager on activities, reviews and analyses.

Delivering vehicles to customers.

Representing the company at trade exhibitions, events and demonstrations.

Liaising with the showroom body shop to ensure that vehicle repairs are carried out quickly, where necessary.

Retention Program – This system notifies me of any customers that have asked for settlements or who’s contracts are coming to an end. I then see where I can assist either in refinance or with the purchase of a new/ used vehicle for replacement.

My CSI (Customer Service Index) is still excellent and I scored 99% on My Mystery Shop (Video and report available on request)

Gavin Berry (New Vehicle Sales Manager) : +27 82 826 2239

gavin.berry1@bmwdealer.co.za

Gavin Smith (Used Car Sales manager) : +27 73 296 0459

Mark MacCan (2IC New Cars) : +27 82 575 6347

New Vehicle Sales Executive, Northcliff Auto BMW South Africa

Responsible for selling the maximum number of vehicles possible at optimum profit. Also in charge of building relationships with customers and generating new business through marketing available extras, accessories and value added products.

Duties:

Selling both new and used cars and related product

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Selling and promoting Finance, Insurance products and Paint Protection.

Demonstrating vehicles to customers, including taking them for drives.

Following-up in-bound telephone enquiries, walk in prospects and emails enquiries.

Arranging appointments via Internet Leads.

Cold calling up qualified sales prospects.

Meeting customers face to face and holding sales discussions with them.

Preparing car purchase packages.

Negotiating the terms of a sales agreement and closing sales.

Arranging motor vehicle finance through various sources.

Reporting to the vehicle Sales Manager on activities, reviews and analyses.

Delivering vehicles to customers.

Representing the company at trade exhibitions, events and demonstrations.

Liaising with the showroom body shop to ensure that vehicle repairs are carried out quickly, where necessary.

My CSI (Customer Service Index) has been 100% for the last 5 months and I averaged around 99.8% before that.

2011 BMW Sales Cadet Program, BMW

Through a process of personal interviews and psychometric evaluations, candidates were chosen according to the following main selection criteria:

Individuals with exceptional interpersonal and communication skills.

Highly ambitious and performance-driven individuals.

Graduates

Passionate go-getters who wanted to jump-start a career in Sales.

KEY SKILLS AND COMPETENCIES

Strong leadership, communication and organizational skills. High levels of resilience, drive, energy and talent. An ability to achieve and exceed targets. Able to work as part of a busy sales team. Ability to build rapport with a wide spectrum of people. Ability to prioritize and meet deadlines on multiple assignments. Previous related retail experience. Valid driver's license and advanced driving skills.

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OTHER WORK EXPERIENCE

While studying & Gap Year

Furniture Sales

Orthopedic pillow and mattress

November 2015 – Current

BBBEE

Gestetner – Office Automation - Sales

Property Management: Dealing with tenants, estate agents and any issues regarding maintenance on a portfolio of ten properties

Sales, Exhibitions, event co-ordination, admin, PA to owner and Sales Manager

Supervisor / Manager Grandma Nursery

I first worked at the main nursery as a supervisor training to be manager at another branch that opened officially beginning March –

Currently a Manager at Grandma Nursery 3

COMPUTER SKILLS AND LANGUAGES

Software

· Windows

· Microsoft

· Oasis

· Dealernet

· Focus Pro

Languages

· English

· Afrikaans

EDUCATION - ALL TERTIARY QUALIFICATIONS WERE ATTESTED FOR UAE IN 2015

2004 Matriculated

False Bay High School, Cape Town, South Africa

2008 3 Year Diploma in Business Management (Marketing) NQF level 6

Helderberg College

2009 Post Graduate Diploma – Marketing Communication (Brand Management) NQF level 6

AAA School of Advertising

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SPECIAL ACHIEVEMENTS

2009 Finalist in the L’Oreal International Brand storm competition 2009

Only the top 7 teams (consisting of 3 students) out of entries from all the South African universities reached the finals, where we presented before a panel of international judges.

2011 Selected for the BMW Sales Cadet program.

Out of more than 3,000 applicants, I was one of only 15 candidates selected for this three month intensive training program. After graduating from the program, I was one of only 9 people that were offered a position with BMW.

INTERESTS AND HOBBIES

Scuba Diving NAUI certified

Travel Wild life, Camping, International

Motor Sport Advanced Driving Course

Reading Fiction

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