CHAMPS BOARD OF DIRECTORS MEETING STAFF REPORT … · 2014. 10. 15. · 2. Infographic: How the...

CHAMPS BOARD OF DIRECTORS MEETING STAFF REPORT SUPPLEMENTAL MATERIALS

Monday, October 20, 2014

Westin Denver Downtown, Denver, CO

Refer to Page Numbers in Upper Right Corner

Outreach and Enrollment Activities

1. CHAMPS Outreach and Enrollment Online Resources Page 2

2. Infographic: How the Affordable Care Act Affected Region VIII Health Centers Page 3

Mountain/Plains Clinical Network (MPCN)

3. A Guide to Mountain/Plains Clinical Network (MPCN) Pages 4-5

4. Mountain/Plains Clinical Network (MPCN) Strategic Plan, 2013-2014

Pages 6-8 5. Improving Diabetes Care through Group Visits and PCMH Principles

Evaluation Summary Report Pages 9-18

6. 2014 Spanish Language for Health Professionals Training


Workforce Development Activities

7. A Guide to CHAMPS’ Workforce Development Initiatives Pages 23-24

8. Region VIII Job Opportunities Bank (JOB) Data Comparison Report and Infographic February 2013 – January 2014 Pages 25-27

9. Region VIII Veterans Workforce Steering Committee Resources Pages 28-33

10.Sample Pre-/Post-Test Comparison – Improving Diabetes Care through Group Visits and PCMH Principles Page 34

11.Sample Evaluation Summary Report – Planning for Successful Outreach

Pages 35-37 12.Sample Follow-Up Survey Results –

Focusing Social Media on Recruitment: It Works!

Pages 38-39 13.2014 Critical Skills for Mid-Level Managers Face-to-Face Training


Member Services

14.www.CHAMPSonline.org Website Flyer Pages 47-48

15.CHAMPS Website Usage and Trends Report

Pages 49-50

http://www.champsonline.org/

Community Health Association of Mountain/Plains States (CHAMPS)

d Outreach & Enrollment

Online Resources CHAMPS Outreach & Enrollment (O&E) resources are intended to assist

Region VIII Community Health Centers (CHCs) and Primary Care Associations (PCAs) in maximizing health insurance coverage for CHC patients

and communities across Region VIII (CO, MT, ND, SD, UT, and WY). Visit the CHAMPS webpages below to learn more!

Affordable Care Act Resources Tools and up-to-date information on the ACA in Region VIII: Background and Research on the Affordable Care Act, including infographics and

interactive tools as well as reports, articles, and briefs Resources on Health Centers and Healthcare Reform Information on Health Insurance Marketplaces, including the Colorado-Specific

Marketplace and Healthcare.gov Resources on Medicaid Expansion Information on how the Affordable Care Act affects Specific Populations d Outreach & Enrollment Resources Tools for facilitating O&E activities in your CHC and the surrounding community: Outreach and Enrollment training resources, including Upcoming Calls, Webinars, and

Conferences and links to official CMS Training Resources Health center O&E News Stories from across Region VIII Sample job descriptions for O&E positions at PCAs and Health Centers Tips and tools for facilitating Marketplace and Medicaid O&E, Plan Renewals, and Small

Business Health Options (SHOP) program O&E Outreach techniques for specific populations, including Immigrants, Migrant and

Seasonal Farmworkers, Native Americans, Rural Communities, and Youth Printable Outreach Materials and Resources to Share with Consumers D Health Insurance Literacy Resources Guides to help CHC staff ensure patients retain and utilize new health coverage: Information on Health Literacy and Preventative Care Consumer education resources on Private Health Insurance and Medicaid/CHIP A printable health insurance literacy packet for consumers, and Custom Health

Insurance Literacy Brochures for all of the Region VIII states

For more information, contact: Sophie Hagberg

CHAMPS Outreach & Enrollment Coordinator [email protected]

To see all of the CHAMPS O&E online resources, visit: http://champsonline.org/ToolsProducts/CrossDiscResources/HealthcareReform.html

Online Clinical Resources

Patient education tools including: Patient Education, Patient Self-Management, Well-Child,

and Wellness handouts.

Disease/condition resources including: Chronic Pain, Overweight and Obesity Treatment and

Prevention, Substance Use, and Tobacco Cessation. Quick Reference Pocket Cards including:

Oral Health, Dental Spanish, Medical Terminology, Medi-cal Spanish, and Prescribing in Spanish.

Cross-disciplinary resources including: Cultural Competency Resources, Migrant & Seasonal

Farmworkers (MSFW) Resources, and Spanish Language Resources for Health Professionals.

Quality improvement (QI) tools including: terms & acronyms, strategizing resources, and clinical

flow sheets.

Continuing Medical Education (CME)

Distance learning and face-to-face trainings that provide

CME are offered including:

▪ Webcasts and teleconferences

▪ CHAMPS/NWRPCA Annual Primary Care Conference Clinical Track

▪ Leadership trainings

A Guide to Mountain/

Plains Clinical Network

(MPCN)

The Mountain/Plains Clinical Network (MPCN) is a program of

CHAMPS that encompasses all health care providers working at

Region VIII community, migrant and homeless health centers,

and also includes National Health Service Corps (NHSC) partici-

pants working in Region VIII (CO, MT, ND, SD, UT, WY).

MPCN Mission

Popular

Clinical Resources

Evidence-Based

Clinical Guidelines

Spanish Language

Resources

Patient Education

Handouts

Upcoming Webcasts &

Teleconferences

Well Child Education

The mission of

MPCN is to facilitate

the professional,

administrative, and

educational

development of all

Region VIII CHC

providers to ensure

the delivery of the

highest quality of

care, eliminate

disparities, and

increase access.

http://www.champsonline.org/ToolsProducts/ClinicalResources/PatientEdTools.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/PatientEdTools/PatientSelfMgmtTools.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/PatientEdTools/WellChild.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/PatientEdTools/WellnessPages.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/DiseaseConditionResources/ChronicPain.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/DiseaseConditionResources/Obesity.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/DiseaseConditionResources/Obesity.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/DiseaseConditionResources/SubstanceUse.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/DiseaseConditionResources/TobaccoCessation.html


http://www.champsonline.org/ToolsProducts/ClinicalResources/ClinicalCardsPosters.html

http://www.champsonline.org/ToolsProducts/CrossDiscResources/CulturalCompetency.html

http://www.champsonline.org/ToolsProducts/CrossDiscResources/MSFW.html

http://www.champsonline.org/ToolsProducts/CrossDiscResources/MSFW.html

http://www.champsonline.org/ToolsProducts/CrossDiscResources/SpanishLanguage.html


http://www.champsonline.org/ToolsProducts/ClinicalResources/QualityImprovementTools/QIGlossary.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/QualityImprovementTools/QIStrategizing.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/QualityImprovementTools/QIDecisions.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/QualityImprovementTools/QIDecisions.html

http://www.champsonline.org/Events/DistanceLearning.html

http://www.champsonline.org/Events/Conference.html

http://www.champsonline.org/Events/LeadershipLearningOpportunities.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/EBCG.html






http://www.champsonline.org/ToolsProducts/ClinicalResources/PatientEdTools/PatientEdHandouts.html








CHAMPS

Mountain/Plains Clinical Network

600 Grant Street, Suite 800 ▪ Denver CO, 80203

Phone 303-861-5165 ▪ Fax 303-861-5315

www.CHAMPSonline.org

Support

ing R

egio

n V

III

Health C

are

Pro

vid

ers

in P

rovid

ing Q

uality

Care

Networking Opportunities

Network with peers at the CHAMPS/NWRPCA Annual Primary Care Conference

including the Clinicians’ Roundtable session.

Network electronically via the CHAMPS Clinicians Listserv which

allows members to email questions, announcements, and best practices to

clinicians throughout Region VIII.

Contact [email protected] to become a member of the CHAMPS

Clinicians Listserv.

MPCN Steering Committee

The MPCN Steering Committee guides the development of CHAMPS’

clinical programs to ensure the programs meet the needs and

challenges of MPCN. The MPCN Steering Committee is comprised of up

to four members from each of the six states in Region VIII:

▪ two medical providers

▪ one oral health provider

▪ one behavioral health provider, and

▪ one health promotion/disease prevention specialist from the Region

The MPCN Steering Committee meets every other month by conference call and

once a year in person.

Serving on the MPCN Steering Committee is a great opportunity for providers to

gain professional committee experience, network with peers and colleagues, and

provide input into CHAMPS programs and services.

Positions on the MPCN Steering Committee are open!

Ways to Stay Active in MPCN

Check with CHAMPS to make sure you are in the Region VIII Clinicians

Database to receive relevant email notices and event announcements.

Inform CHAMPS of new clinician hires so they can receive the CHAMPS

Welcome Packet.

Join the CHAMPS Clinicians Listserv to network and share information with

peers.

Join the MPCN Steering Committee and/or share your ideas for programs,

products, or services with CHAMPS or an MPCN Steering Committee member.

Visit the CHAMPS website at www.champsonline.org to find available

resources, educational activities, products, and services.

Contact Shannon Kolman, CHAMPS Clinical Programs Director, regarding any

of the MPCN activities or resources, or with any questions, at 303-867-9583

or [email protected].


http://www.champsonline.org/About/MPCN/CliniciansListserv.html

mailto:[email protected]

http://www.champsonline.org/About/MPCN.html

http://www.champsonline.org/About/MPCN/SteeringCallsMtgs.html




2013-2014 Strategic Plan

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

CHAMPS 10/6/14

GOAL #1: Reach out to MPCN members

STRAGEGIC INTENT: Increase membership awareness and utilization of MPCN

OBJECTIVES

AND ACTIONS: 1a. Increase MPCN awareness of and registration for CHAMPS webcasts

Offer clinical webcasts/teleconferences based upon MPCN member needs and requests.

Investigate ways to advertise webcasts to all MPCN members.

Investigate ways to simplify the registration process for MPCN members.

Utilize social media to promote webcasts to MPCN.

1b. Maintain a database of all MPCN members

Determine methods for uncovering Region VIII CHC health care providers not in the database.

Update the database with provider contact information from all

sources, e.g. correspondence, new hires, CHAMPS directory.

1c. Provide MPCN orientation for Region VIII CHC providers

Send welcome packets to new MPCN members.

Send emails with the MPCN flyer to providers added to the database that are not new to the CHC.

Remind CHC HR staff to inform CHAMPS of new provider hires.

Explore new ways to introduce MPCN to providers.

Provide information to medical directors and HR directors about MPCN, e.g. benefits, resources, financial incentives.

GOAL #2: Education and Training

STRAGEGIC

INTENT: Provide continuing education so MPCN can maintain credentials and stay up-to-date on best practices

OBJECTIVES AND ACTIONS: 2a. Utilize webcasts to provide education/training to MPCN

Continually seek desired/preferred webcast topics via Steering

Committee calls/meetings, evaluations, needs assessments, certification requirements, etc.

Use surveys to determine desired webcast topics.



___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

CHAMPS 10/6/14

Whenever possible, identify a primary contact at each Region

VIII CHC who can champion and advertise offerings to providers.

Assure accreditation for continuing education credit is obtained for pertinent disciplines as feasible.

2b. Continue to hold annual conference to support training, education, and networking needs of MPCN

Survey MPCN members for conference desires/needs.

Provide clinical leadership skills training.

Use the conference to offer focused, specific, and “one-off”

trainings including professional certification requirements and MD/ED roles/relations.

Market the conference appropriately and specifically to clinicians.

GOAL #3: Build/Nourish Partnerships

STRAGEGIC INTENT: Increase the value of MPCN and support MPCN members

OBJECTIVES AND ACTIONS: 3a. Expand the scope of partners to include integrated health

specialties

Identify potential partners with like goals of promoting integrated care, e.g. behavioral, dental, pharmacy, enabling, etc.

Explore possible collaboration with partners to promote integrated care.

Recruit more behavioral and oral health providers for the MPCN Steering Committee.

3b. Promote behavioral health integration through partnerships

Investigate sending resolution/correspondence to Region VIII

state PCAs regarding the importance of behavioral health representation on boards, committees, etc.

Provide resources/trainings on behavioral health integration through collaborations/partnerships.

GOAL #4: Provider Resource Library

STRAGEGIC

INTENT: Improve availability of resources and efficiency of accessing resources for MPCN members



___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

CHAMPS 10/6/14

OBJECTIVES

AND ACTIONS: 4a. Identify new areas for which resource assistance is needed

Identify new types of resources and assistance needed by MPCN.

Survey MPCN members about resource needs through post-event evaluations and the annual needs assessment.

Research and recommend mobile device apps that are appropriate for MPCN members.

4b. Provide new resources through partnerships

Provide resources on operational topics such as funding/policy changes, FTCA, HIPAA, Meaningful Use, and developing health

care plans and needs assessments.

Continue to explore the WCN/CPCA Clinic Library as a possible resource for MPCN members.

Explore additional organizations with which to partner, e.g. Midwest Clinicians Network, other physician groups, etc.

GOAL #5: Health Care Reform

STRAGEGIC

INTENT: Prepare MPCN for impending changes in federal funding and policies related to health care reform

OBJECTIVES

AND ACTIONS: 5a. Monitor impacts of health care reform on CHC operations with MPCN Steering Committee

Monitor impacts of reform on funding and discuss issues with the MPCN Steering Committee.

Monitor impacts of reform on clinical practices and discuss issues

with the MPCN Steering Committee.

5b. Communicate significant impacts/changes in CHC

operations to MPCN members

Determine topics and messages to be communicated to MPCN with the Steering Committee.

Use various modes, including email, Clinicians Listserv, website, newsletter, and meetings/calls to communicate important

changes.

Track and measure communication modes used to complete the above item to determine the best methods of communication.

Improving Diabetes Care – Evaluation and CME Credit Questions Summary

Community Health Association of Mountain/Plains States (CHAMPS) 1

Improving Diabetes Care through Group Visits and PCMH Principles CHAMPS Live and Archived Webcast Live Broadcast on March 18, 2014

Presented by Karen A. Funk,

MD, MPP, Vice President of Clinical Services, Clinica Family Health Services

Evaluation & CME Credit Questions Summary Report

As of March 31, 2014

117 links to the live webcast, with 193 verified individual participants

Alaska: 2

Arizona: 1

Canada: 1

Colorado: 36

Idaho: 36

Montana: 32

North Dakota: 4

Oregon: 7

South Dakota: 16

Utah: 16

Washington: 26

Wyoming: 16

Representing 71 different organizations

68 completed the Evaluation questions.

54 participants requested CME credit, and were awarded a total of 81 credits

Evaluation Questions

1) Please provide your contact information. This is required if you would like to receive

a Certificate of Participation or CME Credit for this event.

Response # Responses

Provided 66

Skipped 2

2) Are you requesting CME for this event?


Yes 57

No 11

3) Which version of this event did you watch in advance of completing this

Evaluation/Credit questionnaire?


Live Online Event 68

Online Archive 0

CD Archive 0



4) Please rate your overall satisfaction with this training:

Scale # Responses

10 (Best Possible) 18 (26.9%) Average: 8.4

9 17 (25.4%) Median: 9

8 16 (23.9%)

7 8 (11.9%)

6 6 (9.0%)

5 1 (1.5%)

4 0

3 1 (1.5%)

2 0

1 (Worst Possible) 0

Comments:

The questions were too fast to answer.

None.

I loved the interaction with Karen.

Could have left out the basics, i.e. how to set up room.

Would have been beneficial to have actually seen a group visit take place.

Very basic.

Very helpful.

A very interesting topic and speaker.

Excellent ground floor discussion.

Event was not what I had expected to be covered.

The polls did not add a lot to the conversation. I appreciated the tools and handouts.

Very well done!

Our slides were consistently 2-3 slides behind the speaker. They never coincided. We had

a paper version to follow along so that was good. The information provided was helpful

and well presented.

Very informative and interesting.

I would have liked to have been able to see the screen shots more clearly (small text).

Some of the screenshots on slides were small.

Nursing CE’s would definitely encourage more staff participation.

Dr. Funk did an excellent job presenting how to incorporate any kind of working group into

the PCMH model.

Questions and answer session was very helpful.

Include more billing information.

5) Please indicate how confident were you BEFORE and AFTER attending this training in

your ability to demonstrate Objective #1:

"Learn about a group visit model of care for chronic disease utilized at Clinica Family

Health to care for diabetic patients."

Confidence Level BEFORE the Training

Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

3.0% (2) 17.9% (12) 31.3% (21) 38.8% (26) 9.0% (6)

Confidence Level AFTER the Training

Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

27.3% (18) 50.0% (33) 22.7% (15) 0.0% (0) 0.0% (0)



Combined – Very Confident and Confident:

BEFORE: 20.9% (14)

AFTER: 76.1% (51)

Combined – Not Very Confident and Not at All Confident:

BEFORE: 47.8% (32)

AFTER: 0.0% (0)

Comments:

We are already thinking about setting up this model in our clinic.

I have held diabetes groups previously.

I did not have any knowledge before this, I liked it, interesting concept.

Not sold on group clinic visits per se, but there is a place for group visits with expanded

teams for educational purposes.

Will take a great culture change in our organization.

The detail and honesty made it feel doable.

Very helpful.



"Understand the components of the group visit Clinica care team that lead to improved

quality outcomes for diabetic patients."


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

4.5% (3) 13.6% (9) 28.8% (19) 39.4% (26) 13.6% (9)


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

22.7% (15) 54.5% (36) 21.2% (20) 1.5% (1) 0.0% (0)


BEFORE: 17.9% (12)

AFTER: 76.1% (51)


BEFORE: 52.2% (35)

AFTER: 1.5% (1)

Comments:

It was helpful to learn about labs taken, etc.

I would like to see what each care team’s role was in actuality.

Your numbered comparisons of outcomes between group and non-group were not

statistically significant.

Not sure the qualifications of the case manager role, is this a nurse, behavioral specialist,

social worker?





"Be able to identify how the components of the group visit care delivery model can

increase access and increase quality."


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

1.5% (1) 22.7% (15) 36.4% (24) 33.3% (22) 6.1% (4)


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

27.7% (18) 55.4% (36) 16.9% (11) 0.0% (0) 0.0% (0)


BEFORE: 23.9% (16)

AFTER: 80.6% (54)


BEFORE: 38.8% (26)

AFTER: 0.0% (0)

Comments:

We also found sharing between members very helpful.

I can see how it would improve patient outcomes.

Can increase access yes…increase quality: no studies done to compare these approaches.

Details of HOW the visit functions or a video snippet would be helpful.



"Be able to identify core components of the PCMH model that promote quality outcomes

for diabetic patients at Clinica Family Health."


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

1.5% (1) 27.3% (18) 24.2% (16) 40.9% (27) 6.1% (4)


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

21.2% (14) 56.1% (37) 22.7% (15) 0.0% (0) 0.0% (0)


BEFORE: 28.4% (19)

AFTER: 76.1% (51)


BEFORE: 46.3% (31)

AFTER: 0.0% (0)

Comments:

We are moving towards PCMH certification.

Nice tie to the concepts.



9) The speaker was knowledgeable on the topic:

Scale # Responses

Strongly Agree 55 (80.9%)

Agree 12 (17.6%)

Neutral 0

Disagree 1 (1.5%)

Strongly Disagree 0

10) The speaker was interesting to listen to:

Scale # Responses


Agree 23 (33.8%)

Neutral 4 (5.9%)

Disagree 0

Strongly Disagree 1 (1.5%)

11) The speaker fostered active participation in learning:

Scale # Responses


Agree 31 (45.6%)

Neutral 7 (10.3%)

Disagree 0


Comments:

Difficult to do during the presentation.

12) The content was presented in a balanced manner:

Scale # Responses


Agree 26 (38.2%)

Neutral 3 (4.4%)

Disagree 1 (1.5%)


Comments:

It was all pro group visits.

Definitely a “believer” was speaking; not exactly objective in discussing; studies that may

show or not show efficacy in patient impact or drawbacks from such a model.

13) Rate your experience registering for, logging on, and participating in this webcast:

Scale # Responses

Very Easy 31 (45.6%)

Easy 23 (33.8%)

Neutral 8 (11.8%)

Difficult 5 (7.4%)

Very Difficult 1 (1.5%)

Comments:

Internet audio was not good. We had to use a phone to teleconference to listen and

muted the computer.

I had tech issues in accessing site.

It was done for me.

I did not receive notification about this webinar until the day of. Therefore I was unable to

register although I followed the directions to do so. It was apparently closed so I watched

it with a colleague.

I was booted out 4 times.



14) The educational materials (handouts, learning activities, etc.) promoted my

understanding of the material:

Scale # Responses


Agree 31 (45.6%)

Neutral 5 (7.4%)

Disagree 0

Strongly Disagree 0

Comments:

It was difficult to read the slides on the projected screen, letters too small.

15) This webcast gave me practical tools I can use while working:

Scale # Responses


Agree 39 (57.4%)

Neutral 8 (11.8%)

Disagree 2 (2.9%)

Strongly Disagree 0

Comments:

I did group visits in Watts, Los Angeles 1978; Africa in 1988; in Alaska in late 90's. Good

for education and creating atmosphere of patient empowerment to help each other and

themselves....but not to replace face to face one on one with PCP; especially with lower

economic patients: they usually have a whole range of other issues (social, psyche,

economic) that they won't want to discuss in group.

I don’t work in a clinic but it was still a very informative talk.

16) How did you hear about this event?

Scale # Responses

Email Announcement 47 (78.3%)

CHAMPS Website 8 (13.3%)

CHAMPS Newsletter 5 (8.3%)

Event Flyer 2 (3.3%)

Comments:

Clinic Manager.

From my clinic director.

My clinic’s PCMH care coordinator program manager.

It was recommended to me.

Our education coordinator.

A colleague asked me if I had put it on my schedule. I had no idea what she was talking

about.

Supervisor recommended.

CHAD.

17) How likely are you to attend another CHAMPS distance learning event

(teleconference or webcast)?

Scale # Responses

Very Likely 44 (65.7%)

Likely 19 (28.4%)

Somewhat Likely 3 (4.5%)

Not Very Likely 0

Not at All Likely 1 (1.5%)

Comments:

If I receive timely notifications I will.



18) Briefly describe the best aspects of this webcast.

Presentation.

The speaker’s personal experience with establishing group visits was very helpful. It was

good to hear the successes and challenges that go along with it.

We are doing group diabetic visit but much differently. I really like some of the things

Clinica is doing such as keeping the same group together and having an annual schedule

of labs, teaching, etc.

Clear and easy to follow.

The speaker was very interesting to listen to and very informative.

The group dynamics.

Interaction.

No comment.

Relative to what our clinic is starting to do. Information easy to transfer to our project.

Interaction quizzes, question and answer period.

How the group was determined and the different models.

Innovative strategy.

Listen to ideas on group visit.

Speaker was very engaging and knowledgeable.

Care Planner template for NextGen.

Organization of topics.

Practical and helpful ways of setting up a group visit.

I like webcasts.

Linking group visits to the PCMH process.

Good info on group building and evaluating.

The PCMH tie in.

I enjoyed the anecdotal evidence for how Diabetes care is being improved through PCMH.

Her honesty and ease of speaking.

Slides with checklists and tools to guide implementation of your own group visits.

The subject matter.

Content knowledge was great! Also, very engaging speaker.

Summarized nicely the how tos in developing and sustaining group visits.

I really appreciated receiving several reminders for the webcast. I also appreciated the

ability to “test” the webcast on my computer before the webcast. This allows for problem

solving around tech issues BEFORE the event.

How to improve DM care.

Included very basic information on setting up group visits that you may overlook, i.e.,

having committed staffs that are responsible for the meetings.

Dr. Funk’s knowledge base and experience with doing the group model.

The knowledge and level of experience of the speaker. Her ability to answer all questions.

How to set up a group and establish goals.

Very easy to follow.

Good discussion of how this provider used groups and topics for diabetes group visits.

Engaging speaker with excellent experience.

Logical progression of points, clear explanations and user friendly; willingness of speaker

to share experiences and what works best for them and what was/is a challenge to the

program.

Giving overview of what happens in a group visit at Clinica. Loved the detail of how to

plan for, run, and evaluate the group visit.

Excellent speaker very experienced with group visits.

Ease of use, able to involve several people easily.

Clear presentation of how to effectively run group visits.

Easy to follow.

TIMING.



18) Briefly describe the best aspects of this webcast. (Continued)

Lots of detailed information about how to plan, set-up for the event – pointers to build

participation, billing codes, confidentiality agreements, etc.

I appreciated the Q&A session at the end. It offered clarification.

Discussion at the end, questions already submitted.

Showing how to develop group visits.

Q&A was very helpful.

The speaker was very good and gave the information well.

Identify goals of group visit, how to organize them.

19) Please describe how this webcast could be improved.

Audio in the internet.

More discussion on how to bill insurance, or ideas for ‘getting paid.’ These questions were

asked by viewers at the end of the conference but not directly discussed in the

presentation.

I thought it was really good. I can’t think of any ways to improve it.

Couldn’t see the type on many of the slides.

More multiple choice questions/activities in between information given to involve audience

more.

Nothing – very good.

It was great.

No comment.

Easier to get logged in. Was registered but didn’t recognize it.

No idea.

As mentioned earlier do not spend as much time on basics i.e. whether to use tables or

not.

Needs a balanced presentation.

Nothing.

Feel strongly that the best way to show how this works in the real world would be to watch

an actual GV.

Present objective data on comparisons between group visits and traditional visits on basic

outcomes. However, this will be confounded by the educational component of the group

visits...which are very meritorious. The time aspect needs to be discussed: poor people

who work and have to rely on public transportation may not be able to afford 2 hours in a

group. Also, cultural aspects: Latinos are more apt to accept group discussion than native

American groups (I have worked with both); the latter tend to be a lot less trusting of the

'system' than Latino patients who have a reverence and respect for doctors and nurses,

and even for systems because they come from societies that don't offer health care

facilities. Native Americans have a distrust of the historical Indian Health Services and

therefore 'the system'.

More photos or a brief vide following a patient through the group process.

We played this for a group, and I was unable to maximize the presentation to full screen.

None.

More focus on the PCMH principles and how they apply.

Have the slides show up larger on the screen.

Some of the slide text was too small to read. I had to zoom my screen view in order to

read it. It would be nice if there was a full screen option for presentation content.

Patient satisfaction results or quotes.

More interactive questions, they were fun!

Explanation of cost to participant (through IPCA) better explained.

It would be nice to hear patients’ thoughts on the group and how it impacted their life.

The speaker’s audio was not as clear as it could have been.

Have the slides actually match what she is talking about.

More visuals. Larger pictures.



19) Please describe how this webcast could be improved. (Continued)

Audio was not always clear.

Clarification of the case manager role in groups, samples of group visit confidentiality

release and charting for group visits.

Video snippet of an actual group visit to see exactly how it functions. Also, my computer

lagged a bit, so couldn’t participate in all the questions.

I would like to have been able to see the screen shots of the forms used in bigger text

print and more clearly.

Showing statistics of outcome improvement before and after group visits.

The length of this evaluation form deters participants from filling it out. Could you make it

more compact?

Slides were busy, too small text on screen shots.

Audio difficult to manage on my computer, make default call-in?

None.

Interaction with viewers.

It felt as if the interactive questions were mainly a test to see if you were paying attention.

More thought provoking questions.

N/A.

More billing info, video.

N/A.

This will help my current DM clinics run more smoothly.

20) What additional types of follow-up activities addressing “Improving Diabetes Care

through Group Visits and Patient-Centered Medical Home (PCMH) Principles” might you

be interested in (to allow us to provide additional training and/or assistance in this

area)?

Options # Responses

Additional Webcast 33 (53.2%)

Fall Conference Session 19 (30.6%)

Email Listserv 18 (29.0%)

None 12 (19.4%)

Other/Comments:

Not sure.

Video of actual GV.

21) List other training topics that would meet the needs of your job.

Anything to help with PCMH.

I was very interested in the group visit for chronic pain and would like to learn more about

that.

Depression and its impact on Diabetes.

Other topics about diabetes, asthma, hypertension, pain management.

HIV/Hep C

We would like more information on use of panel management/population health for

improving outcomes of chronic disease.

Care transitions.

Anything PCMH.

DM and cardiac training for patient care regarding diet, labs, etc. for nursing staff.

Anything PCMH, MU, or quality related.

Grant reporting, PCMH (all topics), Care Coordination.

Starting and implementing case management.

The evolving role of the Clinical Care Manager. New areas of utilization and accountability.

Training on how to coach a diabetic…insulin, testing, and nutrition.

Obesity and success with group visit.

Weight loss group visits?



Chronic disease management curricula

Case Management and Care Coordination utilizing EMR in very small Family Practice (4

Part Time PVs, 1 Part Time BHP, 1 Part Time RN, 1 Full Time LPN, 2 Full Time MAs, 1 Part

Time IT).

Other group visits.

A collaborative approach to managing chronic disease.

Development of efficient care teams.

Chronic pain groups.

OB group visits.

22) Other Comments.

Presentation was all pro group visits and there was no discussion as to studies supporting

this option as a best practice. The statistics presented were not very different for the

individual visits versus the group visit.

PCMH is an appropriate concept...embodied in the foundations of Family Medicine....but it

is being bureaucratized in implementation.

Great work!

One of our former providers came from Clinica and developed group visit for diabetic

patients here at La Casa. I see how his development here and Clinica were similar.

Learned more of the how tos. Thanks.

I appreciate the links you provided. I have not looked at them yet but I feel they will be

useful.

CME Credit Questions

23) In preparing to do a diabetic group visit, all the following are essential to consider

EXCEPT:


Interdisciplinary team to plan 2 (3.3%)

Utilizing an electronic health record 39 (63.9%)

Method to assess staff satisfaction 20 (32.8%)

Method to assess patient satisfaction 0

24) It is essential to have a clinical pharmacist on your care team to conduct diabetic

group visits.


True 11 (18.0%)

False 50 (82.0%)

25) A group visit committee should include all of the following employees EXCEPT:


Clinician 0

Front desk staff 0

Medical assistant 1 (1.7%)

Member of the cleaning crew 59 (98.3%)

26) A well-functioning patient-centered medical home puts the primary care provider at

the center of the care model to ensure success.


True 10 (16.9%)

False 49 (83.1%)

2014 Spanish Language for Health Professionals- Evaluation


1

2014 Spanish Language for Health

Professionals Training May 2-5, 2014 Denver, Colorado

Hosted by CHAMPS and Denver Medical Society (DMS)

Evaluation Responses As of 5/19/14

43 participants attended the training - 35 CHAMPS participants from 9 health centers

within Region VIII

17 CHAMPS participants completed and returned the evaluation

EVALUATION QUESTIONS 1) Are you requesting CME credit for this training? If yes, which type?

Scale # Responses

AAFP 4 (23.5%)

AANP 2 (11.8%)

AMA 8 (47.1%)

ACEP 0 (0.0%)

Not Requesting CME Credit 3 (17.6%)

2) Please rate your overall satisfaction with this training on a scale of 1-10 (1 being the

worst possible rating and 10 being the best possible rating).

Scale # Responses

1 (Worst Possible Rating) 0 (0.0%)

2 0 (0.0%)

3 0 (0.0%)

4 0 (0.0%)

5 0 (0.0%)

6 0 (0.0%)

7 1 (5.9%)

8 1 (5.9%)

9 5 (29.4%)

10 (Best Possible Rating) 10 (58.8%)

Average Rating = 9.4

Comments:

Great course to take. Would highly recommend to friends and look forward to taking

again next year.

Very good class. Less time discussing controversial/political topics; I don’t think the short

readings were as helpful as the vocab/verb tense review.

3) The training gave me practical tools I can use while working:

Scale # Responses


Agree 5 (29.4%)



2

Neither Agree nor Disagree 0 (0.0%)

Disagree 0 (0.0%)


4) The training achieved the goals stated in the course description including –

acquire/strengthen ability to interview patients in Spanish, be exposed to Spanish

vocabulary of at least 1,500 general and medical words, develop good flow of speech,

develop awareness of differences in attitudes and cultures between Latinos and other

Americans, and develop skills to continue language acquisition:

Scale # Responses


Agree 4 (23.5%)


Disagree 0 (0.0%)


5) The content was presented in a balanced manner:

Scale # Responses


Agree 2 (11.8%)


Disagree 0 (0.0%)


6) Please rate your overall satisfaction with the trainer(s) from Rios Associates.

Scale # Responses

Very Satisfied 15 (88.2%)

Satisfied 2 (11.8%)


Disagree 0 (0.0%)


7) The trainer(s) was knowledgeable on the topic:

Scale # Responses


Agree 1 (5.9%)


Disagree 0 (0.0%)


8) The trainer(s) fostered active participation in learning:

Scale # Responses


Agree 1 (5.9%)


Disagree 0 (0.0%)


9) Please rate your experience with registering for this training.

Scale # Responses

Very Easy 10 (58.8%)

Easy 4 (23.5%)

Neither Easy or Difficult 1 (5.9%)

Difficult 2 (11.8%)



3

Very Difficult 0 (0.0%)

10) Please rate your experience with receiving communication from CHAMPS staff once

you registered for the training.

Scale # Responses

Very Good 10 (58.8%)

Good 4 (23.5%)

Neutral 2 (11.8%)

Poor 1 (5.9%)

Very Poor 0 (0.0%)

11) The educational materials (books, workbooks, learning activities, etc.) promoted

my understanding of the topic:

Scale # Responses


Agree 4 (23.5%)


Disagree 0 (0.0%)


12) How did you hear about this event?

Scale # Responses

Email Announcement 8 (47.0%)

CHAMPS Website 1 (5.9%)

CHAMPS Newsletter 2 (11.8%)

Event Flyer 2 (11.8%)

Other 4 (23.5%)

Comments:

Co-workers directed me to CHAMPS.

Not sure, my Chief Operations Officer informed me of this class.

From someone who had previously taken the course.

Personal recommendation.

13) How likely are you to attend another CHAMPS learning event:

Scale # Responses

Very Likely 9 (52.9%)

Likely 6 (35.3%)

Somewhat Likely 2 (11.8%)

Not Very Likely 0 (0.0%)

Not At All Likely 0 (0.0%)

14) Briefly describe the best aspects of this training:

Level was appropriate for my knowledge. Very good instructors.

Location, focused, works!

Intensive exposure to Spanish language with an emphasis on practical medical approaches

and vocabulary.

Good one on one training and help; lots of cultural training.

Trainer was very energetic and knowledgeable.

I enjoyed the way the material was presented. Tamara was very engaging.

Small group, conversational.

Tamara kept us engaged!

The friendly and knowledgeable trainers.

Very good emphasis on immersion experience for teaching.



4

Joanna, the instructor, was amazing!

Great instructor! Excellent book! Good outline of the important topics and focused on

how to be pertinent to a medical professional.

Instructors are fantastic.

15) Please describe how this training could be improved:

More talking to each other.

Smaller group sizes.

Large tablets were used for writing information. A large chalk board would have worked

better.

Not having it over a weekend.

Although the training was mainly for medical professionals I felt that I could still use much

of the information presented.

Focusing more on grammar and vocab review in the advanced class. Although the topics

were interesting, we often got off track and did not talk about things that would be useful

for me in clinic.

More time to go through the material.

A little more one on one time would help to make sure you are really understanding how

to speak and carry on a conversation.

Nada.

16) List other training topics that would meet the needs of your job:

Anything related to being a Medical Assistant or Referral Coordinator.

Learning in Spanish how to give anticipatory guidance for well child physicals.

More conversational Spanish.

A little more information on how to help the patient with a bill.

Maybe having Spanish speaking standardized patients.

I would love a training in orthopedic exams for PA/NP/MD/DO’s.

17) Other comments:

Was a bit of a hassle to register with a check vs a credit card.

It was a great course. I would highly recommend it to others.

A parking map for the course location would have been very helpful.

This was an excellent training seminar and I will recommend that others attend.

Please contact Andrea Martin, CHAMPS Workforce Development & Member Services Director, with any questions about CHAMPS’ workforce activities or resources: 303-867-9581, [email protected]

Continuing Education and Professional Development Providing opportunities for professional growth within effective organizations: Distance Learning program of live and archived webcasts and teleconferences

o Includes a Distance Learning Library of handouts and related materials

from past CHAMPS events, plus links to Other Online Learning Resources

Annual Primary Care Conference addressing Workforce/Human Resources,

Clinicians, Operations, Finance, Governance, Policy, and more

Leadership Learning Opportunities for current and emerging CHC leaders and

managers

Archived trainings that can be borrowed through the CHAMPS Lending Library,

and additional Electronic Media that can be purchased or borrowed

Online Calendar of Events detailing regional and national conferences and

trainings relevant to community health

Resources for Job Seekers Helping highly-qualified candidates find community health careers: Searchable Job Opportunities Bank (JOB) of open positions in Region VIII CHCs;

CHAMPS advertises these openings at career fairs and conferences

Details about the Advantages of Working in a CHC plus Testimonials Video

In-depth information About CHCs

Links to other regional and national Recruitment & Retention Resources

Online Resources for CHC Staff and BOD Members Ensuring CHCs recruit, train, and retain the personnel required to maintain high-quality and effective organizations: A robust selection of Recruitment and Retention Resources including:

o Job seeking resources as listed above, plus

o Recruitment-related information about HPSAs and MUAs, CHC-Related

Federal & State Programs, Physician Recruitment FAQs, and a

Physician Recruitment Plan

o Materials to help centers successfully Orient New Staff and Retain Highly

Qualified and Motivated Staff

o Support of workforce training partnerships through the Education Health

Center Initiative (EHCI)

Additional Community Health Center Board Resources to support strong and

effective governance

Additional Clinical Resources including provider training resources, clinical

products, and provider and patient reference materials

Additional Cross-Disciplinary Resources addressing special populations, cultural

competency, and clinic operations (including PCMH, HIT, and MU)

CHAMPS’ Workforce Development tools and programs address the

unique concerns of current and future community, migrant, and homeless health center (CHC) professionals in Region VIII

(CO, MT, ND, SD, UT, and WY) on a variety of levels: from students considering a future career in community health, to

current clinicians, managers, administrators, and board members. Click on the links below to learn more!

A GUIDE TO CHAMPS’ WORKFORCE DEVELOPMENT INITIATIVES



http://www.champsonline.org/Events/DistanceLearning/Library.html

http://www.champsonline.org/Events/DistanceLearning/OtherOnlineLearning.html


http://www.champsonline.org/Events/LeadershipLearningOpportunities.html

http://www.champsonline.org/ToolsProducts/PublicationsMedia/LendingLibrary.html

http://www.champsonline.org/ToolsProducts/PublicationsMedia/ElectronicMedia.html

http://www.champsonline.org/Events/Calendar.html

http://www.champsonline.org/JobBank/JobOpportunitiesBank.html

http://www.champsonline.org/ToolsProducts/RRResources/CHCAdvantages.html

http://www.champsonline.org/JobBank.html/#testimonials

http://www.champsonline.org/About/CHCs.html

http://www.champsonline.org/ToolsProducts/RRResources/OtherRRResources.html

http://www.champsonline.org/ToolsProducts/RRResources.html

http://www.champsonline.org/ToolsProducts/RRResources/UnderstandingHPSAs.html

http://www.champsonline.org/ToolsProducts/RRResources/FederalStatePrograms.html

http://www.champsonline.org/ToolsProducts/RRResources/FederalStatePrograms.html

http://www.champsonline.org/ToolsProducts/RRResources/PhysicianRecruitmentFAQ.html

http://www.champsonline.org/ToolsProducts/RRResources/PhysicianRecruitmentPlan.html

http://www.champsonline.org/ToolsProducts/RRResources/OrientingStaff.html

http://www.champsonline.org/ToolsProducts/RRResources/RetainingStaff.html


http://champsonline.org/ToolsProducts/RRResources/EHCI.html

http://champsonline.org/ToolsProducts/RRResources/EHCI.html

http://www.champsonline.org/ToolsProducts/CHCBoardResources.html

http://www.champsonline.org/ToolsProducts/ClinicalResources.html

http://www.champsonline.org/ToolsProducts/CrossDiscResources.html

Community Health Association of Mountain/Plains States (CHAMPS) 600 Grant Street, Suite 800

Denver, CO 80203

Phone 303-861-5165 * Fax 303-861-5315 www.CHAMPSonline.org

Trends and Statistics Increasing awareness of workforce trends to guide recruitment and retention (R&R) policies:

Targeted Region VIII CHC Staff Recruitment and Retention Surveys

identifying ways to attract and keep talented professionals

Biennial assessment of salary, benefits, turnover, and vacancy statistics via the

Region VIII Health Center Salary Survey Report

Annual analysis of recruitment efforts and fill rates via the Region VIII Job

Opportunities Bank (JOB) Data Comparison Report

Annual Region VIII UDS Summary including staffing trends

Links to Other R&R Surveys and Data relating to health and health centers

Peer Support Encouraging successful careers by providing venues for discussion between colleagues:

Networking with peers during Roundtable Sessions at the Annual Primary

Care Conference; for Boards of Directors, Chief Executive Officers, Chief

Financial Officers, and Operations, Human Resources, and Clinical staff

Region VIII CHC clinicians are part of the Mountain/Plains Clinical Network

(MPCN) and communicate electronically via the CHAMPS Clinicians’ Listserv

Region VIII Primary Care Association (PCA) staff network during regular

Workforce Development/R&R Conference Calls

Region VIII Health Center Directory, available in print and searchable online,

providing information about all Region VIII CHC Executive Leadership Staff and

Clinicians

Additional Services Educating CHC staff about CHAMPS, MPCN, CHCs, PCAs, and other state, regional, and national resources, events, funding opportunities, federal policies, etc.:

Quarterly Newsletters delivered electronically to CHC Executive Leadership and

Clinical Staff, and other partners across the country

Welcome Packets for new CHC Executive Leadership and Clinical Staff

Online Links to the websites of Region VIII CHCs, PCAs across the nation, and

other organizations invested in community health

CHAMPS’ WORKFORCE DEVELOPMENT INITIATIVES

Most Popular CHAMPS Resources for CHC Workforce:

Job Opportunities Bank (JOB)

Physician Recruitment Plan

Events and Trainings

Resources for Retaining CHC Staff

Region VIII Health Center Salary Survey Report

Region VIII Health Center Recruitment & Retention Survey Report

Evaluation Tools for CHC Board Members

Patient Education Tools

PCMH Information and Resources

http://www.champsonline.org/ToolsProducts/PublicationsMedia/Publications.html#RandR

http://www.champsonline.org/ToolsProducts/PublicationsMedia/Publications.html#salary

http://www.champsonline.org/ToolsProducts/PublicationsMedia/Publications.html#job

http://www.champsonline.org/ToolsProducts/PublicationsMedia/Publications.html#job

http://www.champsonline.org/ToolsProducts/PublicationsMedia/Publications.html#UDSsummary

http://www.champsonline.org/ToolsProducts/RRResources/RRSurveys.html





http://www.champsonline.org/About/MPCN/CliniciansListserv.html

http://www.champsonline.org/About/Workforce/Region8Calls.html

http://www.champsonline.org/ToolsProducts/PublicationsMedia/Publications.html#directory

http://www.champsonline.org/About/CHAMPS/Newsletters.html

http://www.champsonline.org/About/CHAMPS.html#welcome

http://www.champsonline.org/Links.html

http://www.champsonline.org/JobBank/JobOpportunitiesBank.html

http://www.champsonline.org/ToolsProducts/RRResources/PhysicianRecruitmentPlan.html

http://www.champsonline.org/Events.html


http://www.champsonline.org/ToolsProducts/PublicationsMedia/Publications.html#salary

http://www.champsonline.org/ToolsProducts/PublicationsMedia/Publications.html#RandR

http://www.champsonline.org/ToolsProducts/CHCBoardResources/EvalAssess.html

http://www.champsonline.org/ToolsProducts/ClinicalResources/PatientEdTools.html

http://www.champsonline.org/ToolsProducts/CrossDiscResources/PCMH.html

Region VIII CO MT ND SD UT WY Region VIII CO MT ND SD UT WY

POSITIONS POSTED ON JOB DURING YEAR*

Total Number All Positions+

299 195 41 31 13 11 8 281 184 31 30 16 15 5

Total Number CHC-Specific Positions 271 174 37 29 13 11 7 260 165 30 30 15 15 5

CHC Positions Carried Over from Previous Year 76 39 15 7 6 8 1 91 43 14 19 7 6 2

CHC Positions Newly Posted During Year 195 135 22 22 7 3 6 169 122 16 11 8 9 3

Number of CHCs Posting Positions 45 18 12 4 4 4 3 51 18 12 5 6 7 3

All Posted CHC-Specific Positions - Breakdown by Position Type***

Posted Administrative/Management Positions 36 19 7 6 1 0 3 47 26 10 6 1 1 3

Posted Behavioral Health Positions 18 15 2 1 0 0 0 11 8 2 1 0 0 0

Posted Clinical Dental Positions 28 19 5 2 2 0 0 20 13 2 3 2 0 0

Posted Clinical Medical Positions 114 63 19 8 10 11 3 111 61 14 8 12 14 2

Posted Clinical Support Positions 36 25 3 7 0 0 1 35 27 1 7 0 0 0

Posted Non-Clinical Support Positions 40 34 1 5 0 0 0 36 30 1 5 0 0 0

CHC-SPECIFIC POSITIONS CLOSED DURING YEAR**

Total Number CHC-Specific Positions Closed 175 129 22 8 6 5 5 149 92 16 20 6 12 3

Percentage of Total Posted During Year 64.6% 74.1% 59.5% 27.6% 46.2% 45.5% 71.4% 57.3% 55.8% 53.3% 66.7% 40.0% 80.0% 60.0%

Average Recruitment Length in Months++

5.7 4.9 6.4 8.9 8.1 17.8 2.7 10.1 6.4 9.2 14.8 12.4 31.5 5.0

Positions Filled 114 85 12 5 5 4 3 107 73 8 15 3 5 3


6.8 5.5 9.6 10.3 9.5 21.7 2.3 8.4 6.4 9.8 14.3 8.1 20.7 5.0

Positions Withdrawn, Not Filled 9 6 2 0 0 1 0 8 1 1 4 2 0 0


3.5 2.8 6.5 - - 2.2 - 17.8 11.8 1.2 20.3 24.2 - -

Positions Status Unknown 52 38 8 3 1 0 2 34 18 7 1 1 7 0

All Closed CHC-Specific Positions (Filled, Withdrawn, and Unknown) - Breakdown by Position Type***

Closed Administrative/Management Positions 29 17 5 4 1 0 2 32 16 8 4 0 1 3


3.3 3.1 1.8 5.3 1.2 - 5.1 5.9 5.5 4.6 11.0 0.0 0.7 5.0

Closed Behavioral Health Positions 13 13 0 0 0 0 0 5 4 1 0 0 0 0


5.9 5.9 - - - - - 13.3 7.8 35.2 - - - -

Closed Clinical Dental Positions 18 13 4 0 1 0 0 23 8 1 2 1 11 0


4.9 4.5 5.5 - 7.2 - - 7.9 7.8 0.3 10.3 11.7 34.3 -

Closed Clinical Medical Positions 60 38 10 1 4 5 2 42 29 5 3 5 0 0


8.3 6.6 9.4 23.0 10.1 17.8 1.0 16.0 8.9 13.8 27.0 12.5 - -

Closed Clinical Support Positions 25 20 3 1 0 0 1 21 14 0 7 0 0 0


3.9 3.9 5.1 1.7 - - 1.4 7.9 4.6 - 14.4 - - -

Closed Non-Clinical Support Positions 32 29 1 2 0 0 0 26 21 1 4 0 0 0


4.6 4.2 1.8 12.4 - - - 5.5 4.2 3.9 12.8 - - -

Filled Clinical Positions - Breakdown by Title

Filled Dentist/Dental Director Positions 14 9 4 0 1 0 0 10 6 1 2 1 0 0


5.5 5.3 5.5 - 7.2 - - 9.2 8.8 0.3 10.3 11.7 - -

Filled Physician/Medical Director Positions 30 21 4 0 1 4 0 28 13 3 2 3 7 0


10.8 9.2 19.2 - 21.3 7.9 - 24.1 12.8 22.4 39.8 24.2 41.4 -

Filled PA/NP/CNM Positions 22 11 5 1 3 1 1 21 13 1 1 2 4 0


7.5 4.4 3.1 23.0 6.4 57.3 1.5 8.5 6.5 0.3 1.3 4.7 21.9 -

*Positions posted on JOB do not represent all Region VIII CHC positions available.++

As of January 2014, any inactive postings dated over 18 months will be

**Filled or otherwise closed positions may not have been de-activated immediately by posting organizations.

***Refer to page 2 for a breakdown of posted and closed positions by discipline within each type.+Includes postings by Region VIII Primary Care Associations (PCAs).

February 2012 - January 2013 February 2013 - January 2014

Region VIII Job Opportunities Bank (JOB) Data Comparison Report

deactivated, which may lead to skewing of data relating to the number of

closed positions and the related average recruitment lengths when compared

with the previous 12 month period.


Region VIII Job Opportunities Bank (JOB) Data Comparison Report, continued

02/2012 - 01/2013 02/2013 - 01/2014

POSTED CLOSED FILLED** POSTED CLOSED FILLED** RECRUITMENT RESOURCES FOR FILLED CHC-SPECIFIC POSITIONS

CHC-SPECIFIC POSITIONS POSTED, CLOSED, & FILLED DURING YEAR Total Number Closed 175 149

Total Number 271 175 114 260 149 107 Positions Filled 114 107

CHC-Specific Positions - Breakdown by Discipline Recruitment Resources for All Filled CHC-Specific Positions

Admin./Management Positions 36 29 14 46 32 23 Recruitment Resource Unknown 26 73

Chief Executive 9 5 3 8 8 7 Internal Hire 20 6

Finance Executive/Manager 11 10 2 14 10 8 Newspaper / Local Advertising 3 6

Operations Executive/Manager 2 2 2 1 0 0 Online Listing 18 5

Clinical Operations Executive/Manager 2 2 2 2 2 0 Local Referral / Word of Mouth 16 4

Clinical Programs Executive/Manager 5 5 3 10 6 3 Recruiter / Locums 3 4

Quality Improvement (QI) Executive/Manager 2 2 2 4 2 1 National Health Service Corps 6 3

Other Executive/Manager 5 3 0 7 4 4 Contacted by Candidate Directly 1 2

Behavioral Health Positions 17 12 10 11 5 4 Employee Referral 15 2

Behavioral / Mental Health Executive/Manager 5 4 4 2 0 0 Educational Facility 1 1

Psychiatrist 2 2 2 0 0 0 Hired Former Employee / Intern / Extern 6 1

Psychologist 0 0 0 1 0 0 Job Fair 1 0

Social Worker / LCSW 4 3 1 0 0 0 Top Recruitment Resources by Position Type***

Therapist 5 2 2 4 3 3 Total Filled Admin./Management Positions 14 24

Other 1 1 1 4 2 1 Online Listing 5 3

Clinical Dental Positions 26 16 15 20 12 10 Internal Hire 3 2

Dental Director 3 2 2 3 3 3 Employee Referral 3 0

Dentist 17 10 10 13 7 5 Local Referral / Word of Mouth 0 0

Dental Hygienist 6 4 3 4 2 2 Total Filled Behavioral Health Positions 12 4

Clinical Medical Positions 95 53 38 110 52 35 Local Referral / Word of Mouth 6 1

Medical Director 11 4 3 16 9 9 Internal Hire 1 0

Physician (see below for specialties) 56 22 17 55 18 9 Online Listing 1 0

Nurse Practitioner &/or Physician Assistant 35 23 14 36 22 14 Total Filled Clinical Dental Positions 15 10

Pharmacist/Pharmacy Manager 3 3 3 3 3 3 Educational Facility 4 1

Certified Nurse Midwife 1 1 1 0 0 0 Employee Referral 3 1

Physician Positions - Breakdown by Specialty Internal Hire 2 1

Physician Positions 56 21 16 55 18 9 Local Referral / Word of Mouth 1 1

Family Practice 20 9 7 16 7 4 National Health Service Corps 1 1

Family Practice with OB 5 1 1 7 3 3 Online Listing 1 0

Family Practice or Internal Medicine 5 2 1 3 1 0 Recruiter / Locums 0 0

Internal Medicine 3 1 1 3 1 0 Total Filled Clinical Medical Positions 43 36

Extended Care 0 0 0 1 0 0 Internal Hire 7 3

Faculty 2 1 0 1 0 0 Recruiter / Locums 5 3

OB/GYN 2 0 0 2 1 0 National Health Service Corps 5 2

Pediatrics 3 1 1 3 1 0 Contacted by Candidate Directly 4 1

Primary Care 4 2 2 4 1 1 Employee Referral 3 1

Unspecified 12 4 3 14 3 1 Local Referral / Word of Mouth 2 1

Senior Care 0 0 0 1 0 0 Online Listing 2 1

Hired Former Employee / Intern / Extern 1 0

Job Fair 0 0

Total Filled Clinical Support Positions 11 14

Newspaper / Local Advertising 4 2

Educational Facility 1 1

Local Referral / Word of Mouth 1 1

Online Listing 1 1

Employee Referral 0 0

Internal Hire 0 0

Total Filled Non-Clinical Support Positions 21 20

Newspaper / Local Advertising 6 2

Employee Referral 5 0

Internal Hire 3 0

Online Listing 1 0

*Positions posted on JOB do not represent all Region VIII CHC

positions available.

**Includes positions that were specifically reported as filled; other

closed positions may also have been filled, but are not listed unless

specifically reported as such.

***Numbers of filled positions with unknown recruitment resources

are not shown.

Successful Recruitment Resources for Filled PositionsPosted, Closed, & Filled Positions by Discipline within Each Type*

02/2012 - 01/2013 02/2013 - 01/2014


Job Opportunities Bank Data Comparison Report

Behavioral Health

4%

Clinical

Dental

8%

Clinical

Support

13%

Non-

Clinical

Support

14%

Admin./

Management

18%

Clinical

Medical

43%

Average Recruiting Length of

Closed Positions (In Months)

2012—2014

Top Recruiting Resources

Internal Hire

21%

Online Listing

19%

Local Referral/

Word of Mouth

16%

Employee Referral

14%

Newsletter/

Local Advertising

7%

National Health

Service Corps

7%

Clinical Medical

Non-Clinical

Support

Clinical Dental

Clinical Support

Behavioral Health

Administrative/

Management

5.5

5.9

7.9

7.9

13.3

16

Read the complete JOB Data Comparison Report at www.CHAMPSonline.org/ToolsProducts/PublicationsMedia/Publications.html#job

281 Total

Positions

Posted

Types of Positions

Posted

Unless otherwise noted, data is from 02/2013 - 01/2014

Health Resources and Services Administration

Helping Veterans Become Medical Professionals: http://bhpr.hrsa.gov/veterans/

Physician Assistant Training

To make it easier for veterans to leverage their military medical training to become physician assistants, HRSA is giving additional review points to physician assistant education grant program applicants that can demonstrate strategies that help veterans enter, succeed in and graduate from their education programs. The first class of physician assistants, in 1965, was composed of former U.S. Navy hospital corpsmen. The curriculum was based in part on training programs for physicians in World War II. Today, there are about 81,000 PAs in the U.S. and employment of physician assistants is expected to grow rapidly. Physician assistants deliver care in nearly one in 10 visits to community health centers. Learn more: Helping Veterans Become Physician Assistants

Nurse Training

Many Iraq and Afghanistan veterans come home from their deployments with rich and deep medical training and experience that does not always qualify for academic credit. To help these veterans translate the health care skills gained during their enlistment into civilian nursing jobs, HRSA is giving additional review points to nurse training grant program applicants that reach out to veterans and help them transition into nurse training. Registered nurses are the largest health care occupation, with 2.6 million jobs. More than 15,000 RNs, nurse practitioners and certified nurse midwives work at community health centers. Learn more: Helping Veterans Become Nurses

http://bhpr.hrsa.gov/veterans/

http://bhpr.hrsa.gov/veterans/physicianassistants.html

http://bhpr.hrsa.gov/veterans/nurses.html

http://www.hhs.gov/

http://www.hrsa.gov/

The White House Initiative Translating veterans’ medical skills into nursing careers (04/29/2013) HRSA Helping Veterans & Their Families (webpage) We Can't Wait: Supporting Our Veterans (10/25/2011) Helping Veterans Transition to Careers in Nursing (09/21/2011)

Training Opportunity

Behavioral/Mental Health of Veterans, Service Members & Families monthly webinars focused on the mental/behavioral health needs of veterans, service members, and their families, including issues related to post traumatic stress disorder (PTSD) and traumatic brain injury (TBI). .

http://www.hhs.gov/news/press/2013pres/04/20130429a.html

http://www.hrsa.gov/veterans/

http://www.whitehouse.gov/blog/2011/10/25/we-can-t-waitsupporting-our-veterans

http://www.whitehouse.gov/blog/2011/09/21/helping-veterans-transition-careers-nursing

http://bhpr.hrsa.gov/grants/areahealtheducationcenters/ta/trainings/veterans/index.html

http://www.hhs.gov/


Health Resources and Services Administration

Health Centers Hire Veterans Challenge: http://bphc.hrsa.gov/veterans/ VETERANS

Veterans and transitioning service members, working at a health center may work for your career. Health centers need staff with a wide variety of skills and experience. Health centers currently employ veterans in a range of positions including

Dentist Administrator of Office Support Chief Operating Officer Medical Assistant Nurse Facilities Director Scheduling Clerk Network Administrator Director of Pharmacy Operations Director

When you put your skills to work at a health center, you continue to be a valued member of a team serving your country – caring for people who otherwise might be unable to find or afford basic health care. Find out more about veterans and community health centers . Three fact sheets showcase the opportunities for employment at health centers. HEALTH CENTERS

Veterans of the U.S. military have skills and experience that can work for your health center. Walter “Mickey” Presha, president and CEO of Manatee County Rural Health Services, Manatee, FL, a retired Army colonel whose health center employs a platoon's worth of veterans, says:

Employers need to recognize that vets are disciplined, have a tremendous work ethic and are goal oriented. ... [They]are trained to provide direction, prioritize missions and resources, anticipate change and motivate others to achieve the organization’s goals and objectives.

How Health Centers are reaching out and hiring veterans Colorado Community Managed Care Network: Hiring Veterans to Help Health Centers with Health IT

http://bphc.hrsa.gov/veterans/

http://www.nachc.com/alert-detail.cfm?AlertID=116

http://www.hhs.gov/


http://bphc.hrsa.gov/exitdisclaimer/hrsaexitdisclaimer.html

8,000 Veterans in 3 Years

President Obama, in October 2011, challenged Community Health Centers to hire 8,000 veterans – approximately one veterans per health center site – over the next three years:

We Can't Wait: Supporting Our Veterans

Helping Veterans Become Physician Assistants

Veterans and Community Health Centers (PDF - 940 KB)

Making the Connection Between Veterans and Community Health Centers (PDF - 341 KB)

Job Opportunities

Uniformed Services Health Professional Placement provides discounted clinician referral services to National Association of Community Health Center members seeking physician assistants, nurse practitioners, dentists, and physicians. National Resource Directory lists job opportunities at health centers for non-clinical and clinical staff. Joining Forces is dedicated to connecting our servicemen and women, veterans and military spouses with the resources they need to find jobs at home. American Job Centers can help veterans look for work and offer workshops, like resume and cover letter writing Job Banks offer opportunities and resources in U.S. states and territories.

Employer Opportunities

Hiring Veterans: A Step-by-Step Toolkit for Employers is a detailed veterans hiring kit. National Association of Community Health Centers (NACHC) has negotiated an agreement with Uniformed Services Health Professional Placement, which works exclusively with military and former military clinicians, to provide discounted clinician referral services to member health centers. All health centers may use the service. Learn more: Staffing for Health Centers. National Resource Directory outlines four steps for adding job openings to the Veterans Job Bank. See: Instructions for Employer Participation. Hero to Hired and Hire Veterans are veteran-focused job boards where you can post opportunities and search for candidates at no charge. The U.S. Department of Labor offers Hire a Vet resources. Employers may post job openings on national veterans and state job banks for free, contact a Veterans Employment Representative at an American Job Center, and access other helpful information. Health centers may post opportunities on Job Banks in U.S. states and territories.

http://www.hhs.gov/


Region VIII Veterans Workgroup

Veterans Training and Employment Resources

October 2014

1. HRSA Workforce Programs

Helping Veterans Become Medical Professionals:

http://bhpr.hrsa.gov/veterans/index.html

Health Centers Hire Veterans Challenge – 8,000 Veterans in 3 Years:

http://bphc.hrsa.gov/veterans/index.html

2. Community Health Association of Mountain/Plains States (CHAMPS)

CHAMPS Job Opportunities Bank (JOB):

http://champsonline.org/JobBank/JobOpportunitiesBank.html

CHAMPS Online Veterans Employment Resources:

An online clearinghouse of Veterans Resources to help health centers better serve veterans, not only as patients but also as potential candidates for employment. http://www.champsonline.org/ToolsProducts/CrossDiscResources/Veterans.html

Recruitment and Retention Resources for Veterans http://www.champsonline.org/ToolsProducts/RRResources/OtherRRResources.html#veteran

3. National Association of Community Health Centers (NACHC)

Hiring Our Nation’s Veterans:

http://www.nachc.com/Veterans.cfm

NACHC Resource Guide: o Veteran Hiring in Community Health Centers: Best Practices & Lessons Learned,

December 2013 http://www.nachc.com/client/documents/NACHC%20Veterans%20Hiring%20Document%20FINAL%20Best%20Practices%20Lessons%20Learned.pdf

4. U.S. Department of Labor

Veterans Employment and Training Service (VETS):

Information and tools for employers, service providers, veterans, service members, and families including news updates, testimonies, and events. http://www.dol.gov/VETS/index.htm

VETS Employment Services Fact Sheet: http://www.dol.gov/vets/programs/empserv/employment_services_fs.htm

America’s Heroes at Work: Step-by-step toolkit for employers on hiring veterans http://www.dol.gov/vets/ahaw/

http://bhpr.hrsa.gov/veterans/index.html

http://bphc.hrsa.gov/veterans/index.html

http://champsonline.org/JobBank/JobOpportunitiesBank.html

http://www.champsonline.org/ToolsProducts/CrossDiscResources/Veterans.html

http://www.champsonline.org/ToolsProducts/RRResources/OtherRRResources.html#veteran

http://www.nachc.com/Veterans.cfm

http://www.nachc.com/client/documents/NACHC%20Veterans%20Hiring%20Document%20FINAL%20Best%20Practices%20Lessons%20Learned.pdf

http://www.nachc.com/client/documents/NACHC%20Veterans%20Hiring%20Document%20FINAL%20Best%20Practices%20Lessons%20Learned.pdf

http://www.dol.gov/VETS/index.htm

http://www.dol.gov/vets/programs/empserv/employment_services_fs.htm

http://www.dol.gov/vets/ahaw/

5. Colorado Rural Health Center Job Listings

Colorado Provider Recruitment:

https://coruralhealth.org/colorado-provider-recruitment/jobs

6. Other

The White House:

Fact Sheet: We Can’t Wait: Obama Administration’s New Initiatives to Help Create Jobs for Veterans (2011) http://www.whitehouse.gov/the-press-office/2011/10/25/fact-sheet-we-cant-wait-obama-administrations-new-initiatives-help-creat

The Fast Track to Civilian Employment (2013) http://www.whitehouse.gov/sites/default/files/docs/military_credentialing_and_licensing_report_2-24-2013_final.pdf

eBenefits:

A joint VA/DoD web portal that provides resources and self-service capabilities to veterans, service members, and their families. Includes a Veterans Job Bank. https://www.ebenefits.va.gov/

Region VIII State Workforce Resources

Colorado o Connecting Colorado – Veterans

http://www.connectingcolorado.com/e_app_priority_of_service.html o Hire a Colorado Veteran

http://www.hireacoloradovet.gov/

Montana o Montana Veterans Employment Services

http://wsd.dli.mt.gov/veterans/vetemployment.asp

North Dakota o Job Service North Dakota for Veterans

http://www.jobsnd.com/individuals/veterans

South Dakota o South Dakota Department of Labor and Regulation – Veterans Priority of Service

http://dlr.sd.gov/vet/priority.aspx

Utah o Utah Veteran Employment Services

http://jobs.utah.gov/jobseeker/veteran.html

Wyoming o Wyoming Department of Workforce Services – Veterans Programs

http://www.wyomingworkforce.org/job-seekers-and-workers/employment-and-training/Pages/veterans-program.aspx

https://coruralhealth.org/colorado-provider-recruitment/jobs

http://www.whitehouse.gov/the-press-office/2011/10/25/fact-sheet-we-cant-wait-obama-administrations-new-initiatives-help-creat

http://www.whitehouse.gov/the-press-office/2011/10/25/fact-sheet-we-cant-wait-obama-administrations-new-initiatives-help-creat

http://www.whitehouse.gov/sites/default/files/docs/military_credentialing_and_licensing_report_2-24-2013_final.pdf

http://www.whitehouse.gov/sites/default/files/docs/military_credentialing_and_licensing_report_2-24-2013_final.pdf

https://www.ebenefits.va.gov/

http://www.connectingcolorado.com/e_app_priority_of_service.html

http://www.hireacoloradovet.gov/

http://wsd.dli.mt.gov/veterans/vetemployment.asp

http://www.jobsnd.com/individuals/veterans

http://dlr.sd.gov/vet/priority.aspx

http://jobs.utah.gov/jobseeker/veteran.html



Improving Diabetes Care Webcast –

Pre-/Post-Test Comparison


Improving Diabetes Care through Group Visits and

Patient-Centered Medical Home (PCMH) Principles

CHAMPS Live Webcast

Broadcast on March 18, 2014

Presented by Karen A. Funk, MD, MPP

Pre-Test / Post-Test Comparison

Pre-Test: Online-only form displayed before the start of the webcast

16 participants completed the Pre-Test

Post-Test: Portion of online Evaluation/Credit Questions Form

68 participants completed the Post-Test

Questions:

1) In preparing to do a diabetic group visit, all of the following are essential to consider

EXCEPT:

# Pre-Test

Responses

# Post-Test

Responses

Responses

2 2 a. Interdisciplinary team to plan

4 44 b. Utilizing an electronic health record

9 22 c. Method to assess staff satisfaction

1 0 d. Method to assess patient satisfaction

Answer: b

Pre-Test: 25.0% responded correctly Post-Test: 64.7% responded correctly

2) It is essential to have a clinical pharmacist on your care team to conduct diabetic

group visits.

# Pre-Test

Responses

# Post-Test

Responses

Responses

8 11 a. True

8 57 b. False

Answer: b


3) A well-functioning patient-centered medical home puts the primary care provider at the

center of the care model to ensure success.

# Pre-Test

Responses

# Post-Test

Responses

Responses

6 11 a. True

10 55 b. False

Answer: b



Planning for Successful Outreach CHAMPS/CCHN Live and Archived join.me Event

Live Broadcast on August 19, 2014

Presented by:

Dayanne Leal, Deputy Director, Best Practices Institute, Enroll America

Melanie Herrera Bortz, Southwest Regional State Assistance Manager, Enroll America

Event Summary Report

20 links to the live event, with 20 verified individual participants

Colorado: 13

Montana: 1

North Dakota: 0

South Dakota: 0

Utah: 3

Wyoming: 1

Alaska: 0

Unknown: 1

Arizona: 1

Representing 15 different organizations.

7 completed the evaluation questions.

Evaluation Questions

1) Please provide your contact information:


Provided 7

Skipped 0

2) Did you listen to the event live or as a recording?


Live 6

Recorded 1

3) Please rate your overall satisfaction with the Outreach to Special Populations session

on a scale of 1-10:


1 (worst possible) 0 Average: 8.71

2 0 Median: 9

3 0

4 0

5 0

6 0

7 1

8 1

9 4

10 (best possible) 1

Comments:

I really liked the handouts, & the idea of partnership.




Strongly Agree 3

Agree 4

Neither Agree nor Disagree 0

Disagree 0

Strongly Disagree 0

5) The join.me session met the learning objective: Learn the importance of outreach

planning.


Strongly Agree 3

Agree 3


Disagree 0

Strongly Disagree 0

Other (please specify) 0

6) The join.me session met the learning objective: Learn why collecting metrics is

essential for outreach and educational activities.


Strongly Agree 4

Agree 3


Disagree 0

Strongly Disagree 0

7) The join.me session met the learning objective: Participate in an interactive activity

to learn how to develop an outreach work plan.


Strongly Agree 1

Agree 5


Disagree 0

Strongly Disagree 0

8) Before the session, I felt very capable of crafting an outreach work plan and

collecting metrics on my outreach activities.


Strongly Agree 1

Agree 2


Disagree 1

Strongly Disagree 0

9) After the session, I feel very capable of crafting an outreach work plan and collecting

metrics on my outreach activities.


Strongly Agree 1

Agree 4


Disagree 0

Strongly Disagree 0


Strongly Agree and Agree ‘I feel very confident’ in these topics

BEFORE: 43%

AFTER: 71%

Neither Agree or Disagree ‘I feel very confident’ in these topics

BEFORE: 43%

AFTER: 29%

10) Please rate your overall satisfaction with the presenter, Melanie Herrera Bortz:


Very Satisfied 4

Satisfied 3

Neutral 0

Not Satisfied 0

Disappointed 0

11) Please rate your overall satisfaction with the presenter, Dayanne Leal:


Very Satisfied 4

Satisfied 3

Neutral 0

Not Satisfied 0

Disappointed 0

Other (please specify) 0

12) Briefly describe the best aspects of this training.

I liked the handout materials, I felt they were very useful. The idea for partnership is

great!

The best aspect of this training was that the webinar was free, and how to develop an

outreach plan was broken into steps.

I like the idea of having a formal tool to record efforts and formalizing the measurement of

such efforts.

13) Please describe how this training could be improved.

The training could be improved by providing more time to write down the outreach plan

and then sharing it with others.

I would have liked to review the process ahead of time and been more prepared to discuss

our existing efforts, instead of being caught off guard.

14) Other comments.

I am sorry I also had to leave early as I had other commitments. I thought it was only

scheduled for an hour but it went longer and I was not prepared for that either.

15) What training topics would you like to see discussed in the future?

I would like to dive deeper into, auditing ideas for O&E.

More information on the ways to create useful quantitative metrics for outreach.

History of various attempts to reach successful outreach.

Focusing Social Media on Recruitment Webcast Follow-Up Survey Results

Community Health Association of Mountain/Plains States 1

Focusing Social Media on Recruitment: It Works!

Live and Archived Webcast sponsored by CHAMPS, NWRPCA, and WACMHC

Live Broadcast on March 27, 2014 Presented by Marisol Murphy-Ballantyne

FOLLOW-UP SURVEY RESULTS

Viewers of the live version of this event were asked to participate in a follow-up survey to assess how CHAMPS' webcasts affect quality improvement at Region VIII health centers and other

organizations.

54 viewers were asked to participate. 13 viewers responded to the survey. Response Rate: 24%

Note: The following follow-up evaluation questions were developed based on the content of the original webcast.

1. Did the information provided in the webcast change the way you use social media to

support HR-related activities within your organization, or for any organization that you support?

Answer Response Total Response Percent

Yes 8 61.5%

No 1 7.7%

Not Applicable 2 15.4%

Other 2 15.4%

Other: We are already planning on it, so this information was good reinforcement.

Not much. Working on it.

2. Since viewing the event, have you incorporated or updated the use of social media as part of your organization’s communication efforts?


Yes 7 53.8%

No 4 30.8%


Other 2 15.4%

Other: Not yet.

Without a Marketing & Communications Administrator, it is unclear who should manage social media.

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=-hxPjEFXbGmZrM&tbnid=NZP2NJf7lHjBJM:&ved=0CAUQjRw&url=https://www.facebook.com/pages/Washington-Association-of-Community-and-Migrant-Health-Centers/124283922734&ei=cEHxUe-RGong8wSJjIHAAw&bvm=bv.49784469,d.aWM&psig=AFQjCNHKfylVQHyxI-vHL1sFw4JCSxlBqg&ust=1374851821532899

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=nVefnFDa5Fi3SM&tbnid=Fy93aDHZe7wrIM:&ved=0CAUQjRw&url=http://www.medjump.com/companies/northwest-regional-primary-care-association&ei=IkHxUbmwIJLa9QSxqIGIBg&bvm=bv.49784469,d.aWM&psig=AFQjCNHDg5DS09bs7oc0Ew-DnqVK8EK9tQ&ust=1374851718396003

Focusing Social Media on Recruitment Webcast Follow-Up Survey Results

Community Health Association of Mountain/Plains States 2

3. Since viewing this webcast, have you implemented or updated the social media policy

for your organization?


Yes 1 7.7%

No 8 61.5%


Other 2 15.4%

Other: I think our social media policy already met the criteria needed.

We are reviewing our policies now.

4. Since viewing this webcast, have you updated your HR strategy for using social media

(researched potential audiences and tools, outlined goals and a timeline, created a plan to manage social media, created a plan for engaging people on social media, etc.)?


Yes 1 7.7%

No 6 46.2%


Other 2 15.4%

Other: Not yet.

We have discussed it and are trying several options but no final decisions on changes have been made.

5. Since viewing the webcast, have you updated your recruitment practices/policies to

use social media to recruit and/or attract candidates?


Yes 3 23.1%

No 7 53.8%


Other 0 0.0%

2014 Mid-Level Managers Face-to-Face Training - Evaluation Summary


2014 Critical Skills for Mid-Level Managers

Face-to-Face Training April 8-10, 2014 Seattle, Washington Hosted by Community Health Association of Mountain/Plains States and Northwest Regional Primary Care Association

Presented by: Lisa Mouscher of Sogence Training and Consulting

Nancy Schnoor of Peninsula Community Health Services Laurence Shapero of Riddell Williams

Evaluation Summary Report

26 participants attended the training Alaska: 6

Idaho: 1

North Dakota: 4

Oregon: 5

Washington: 10

Representing 13 different health center organizations

26 participants completed the evaluation (100.0% response rate)

1) Please rate your overall satisfaction with this training:

Scale # Responses 10 (Best Possible) 11 (42.3%) Average: 9.0

9 7 (26.9%) Median: 9 8 6 (23.1%)

7 2 (7.7%) 6 0

5 0

4 0 3 0

2 0 1 (Worst Possible) 0

Comments: Some refresher but still very helpful.

I really enjoyed the training. It was very beneficial to me and my organization. Thank you.

Very applicable.

I learned more than what I thought I would. I found this training to be very informative and diverse. I learned a lot in a very short

amount of time. The only reason I didn’t rate a “10” was I would have liked more discussion on “change”

and a little more direction before the group projects.




Scale # Responses Strongly Agree 16 (61.5%)

Agree 8 (30.8%) Neutral 0

Disagree 0 Strongly Disagree 2 (7.7%)

Comments: I now know how to have difficult conversations.

Many of the tools I learned here I will be bringing back to my organization and will be

changing several of the models we use now. I recently became a manager and the skills and tools I have learned are amazing. I

definitely became more confident on my ability to be a great manager. Communication techniques/problem solving – performance evaluation/goal setting.


your ability to demonstrate Objective #1: "Lead and manage change."


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

0.0% (0) 19.2% (5) 46.2% (12) 34.6% (9) 0.0% (0)


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

15.4% (4) 61.5% (16) 23.1% (6) 0.0% (0) 0.0% (0)


BEFORE: 19.2% (5) AFTER: 76.9% (20)


BEFORE: 34.6% (9) AFTER: 0.0% (0)

Comments: There are many obstacles currently in my clinic that need to be addressed before I can

implement a lot of what I’ve learned. Needed this portion to be more in-depth.

I have had past training in this area, so it was not the one where I learned to most. I know I am a great leader but I was definitely not so confident on being a great manager.




your ability to demonstrate Objective #2: "Hire staff for long-term success by identifying candidates’ skills and organizational fit."


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

0.0% (0) 23.1% (6) 50.0% (13) 19.2% (5) 7.7% (2)


Very Confident

Confident Somewhat Confident

Not Very Confident

Not at All Confident

19.2% (5) 73.1% (19) 7.7% (2) 0.0% (0) 0.0% (0)

Combined – Very Confident and Confident: BEFORE: 23.1% (6)

AFTER: 92.3% (24) Combined – Not Very Confident and Not at All Confident:

BEFORE: 26.9% (7) AFTER: 0.0% (0)

Comments: Obstacle that needs to be addressed is our salary range (it’s abysmal) as we are in the

middle of nowhere and one degree away the pay is much better.

This has helped me to realize that our interview questions need to be modified. I liked the interviewing and the ability to practice. It’s nice to know I can interrupt and

redirect and will need to so I can get the info needed. I am now confident that I have the skills to hire competent candidates due to this

wonderful program. The tools learned will definitely support me.


your ability to demonstrate Objective #3: "Understand the basic components necessary

for CHC financial success."


Very Confident


Not Very Confident


0.0% (0) 19.2% (5) 42.3% (11) 23.1% (6) 15.4% (4)


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

7.7% (2) 61.5% (16) 26.9% (7) 3.8% (1) 0.0% (0)


BEFORE: 19.2% (5) AFTER: 69.2% (18)

Combined – Not Very Confident and Not at All Confident: BEFORE: 38.5% (10)

AFTER: 3.8% (1) Comments:

I would have liked more training in conflict resolution processes. Would like more specifics of how to budget, less “overall info.

Very good presentation. The data given and suggestions for a budget day are things I will

share with our CFO. I have not been involved with any of the financial part of the clinic.

Nancy’s program gave me an in-depth inside look into CHC’s financial success.




your ability to demonstrate Objective #4: "Understand the four basic communication styles to flex your communication to meet individual needs."


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

3.8% (1) 30.8% (8) 30.8% (8) 30.8% (8) 3.8% (1)


Very Confident


Not Very Confident


34.6% (9) 53.8% (14) 11.5% (3) 0.0% (0) 0.0% (0)



BEFORE: 34.6% (9) AFTER: 0.0% (0)

Comments: I need to work on this!!

I have a degree in Communication; this section was a great reminder/practice area.

I love this. I have taken the Myers-Briggs, but I like this better! I love the “What’s my Communication Style” tool. I will definitely start using this.

This was great and I will use this immediately with my staff.

7) Please indicate how confident were you BEFORE and AFTER attending this training in your ability to demonstrate Objective #5: "Understand the basic employment laws

necessary to manage your employees in a legally compliant fashion."


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

0.0% (0) 7.7% (2) 23.1% (6) 5.7% (15) 11.5% (3)


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

11.5% (3) 50.0% (13) 34.6% (9) 3.8% (1) 0.0% (0)


BEFORE: 7.7% (2) AFTER: 61.5% (16)


BEFORE: 69.2% (18) AFTER: 3.8% (1)

Comments: Legal information = very helpful!

Did not realize all there is to know. Will be more alert and conscientious. I was not looking forward to this but it was very informative and helpful.

This was a great session. Would like more in-depth info. It was great but too short.




your ability to demonstrate Objective #6: "Increase employee engagement and deliver results through ongoing performance management."


Very

Confident Confident

Somewhat

Confident

Not Very

Confident

Not at All

Confident

0.0% (0) 15.4% (4) 50.0% (13) 30.8% (8) 3.8% (1)


Very Confident


Not Very Confident


26.9% (7) 61.5% (16) 11.5% (3) 0.0% (0) 0.0% (0)



BEFORE: 34.6% (9) AFTER: 0.0% (0)

Comments: This is the area that has provided the greatest tools and knowledge for me.

Learning how to develop S.M.A.R.T. goals and effectively talk to employees on

performance issues will help me greatly.

9) Please rate your overall satisfaction with the following trainers.

Presenter Very Satisfied Satisfied Neutral Not Satisfied Disappointed

Lisa Mouscher 88.5% (23) 11.5% (3) 0.0% (0) 0.0% (0) 0.0% (0)

Nancy Schnoor 53.8% (14) 30.8% (8) 11.5% (3) 3.8% (1) 0.0% (0)

Laurence Shapero 84.6% (22) 15.4% (4) 0.0% (0) 0.0% (0) 0.0% (0)

Comments:

Laurence needs an entire day, at least!

The speakers brought a great deal of knowledge and a different way of viewing things. Very informative.

10) The trainers fostered active participation in learning:

Scale # Responses Strongly Agree 20 (76.9%)

Agree 6 (23.1%) Neutral 0

Disagree 0

Strongly Disagree 0 Comments:

Did not like the networking piece on the first day, too much time spent on it.

11) Briefly describe the best aspects of this face-to-face training: Multiple input improved problem solving process for real life/time barriers.

Willingness of presenters to address individuals’ concerns and questions. Tools, learning from others, questions answered by Lisa

Meeting others from health centers, don’t feel so “alone.”

Employee engagement and goals. I will use this for sure with the other employees. Interaction between all participants, it was nice to interact with peers of the same level.

Interacting with my team, seeing ages of other CHC managers, and hearing problems/similarities from other CHCs.



11) Briefly describe the best aspects of this face-to-face training: (Continued)

I enjoy the opportunity to discuss our current problems in management and learning the best way to work through them.

I love that this training is CHC specific and we have the opportunity to talk with others about their work, success, and struggles.

All of it! (Legal, Financial, Employee Performance Management). Legal aspects.

My favorite aspects were the training on engagement and performance management. Realistic and helpful. I feel more able to utilize a system when working with employees.

All information.

Great ideas to try. Lisa’s communication style is very effective! I enjoy her presentations, especially the

session on hiring and the one on communication. Group activities to enforce the training, great to share and receive working knowledge.

Being with other CHCs made all of this relatable. All sections were geared towards “real life” and it was nice to hear others’ similar situations.

Lisa’s attitude and smarts…love your spirit! Each person was fabulous. Having input from other managers’ experiences and getting to practice skills.

Extremely informative in so many areas.

12) Briefly describe how this face-to-face training could be improved:

Encourage multiple people from an organization to attend together, both personal and organizational benefits.

More role-playing for interviewing, on-going meeting with employees, etc. Less refresher.

Some of the slides are too busy, hard to read in back. I’m not sure. It was really good all around.

I think more time spent on employment law would be beneficial.

I really don’t see anything. That’s unusual. Much less ice breaker mixing on the first day. 10-15 minutes would be plenty. Utilize

table groups to foster relationships, information. Better breakfasts-hot? The lunches were excellent!

Have a facilitator at each table when doing activities/exercises to help guide conversation and provide direct feedback on ways to improve.

Nothing. More resources to give if people need to review or to avoid burnout.

Time for more group discussions on topics effecting CHCs specifically, maybe have opener

questions to start the dialogue. More days added. More discussion about clinic flow and PCMH implementation.

No improvement needed.



13) Please rate your experience with the Marriott Seattle Waterfront Hotel for this

training. Scale # Responses

Very Good 16 (66.7%) Good 5 (20.8%)

Neutral 3 (12.5%) Poor 0

Very Poor 0 Comments:

Except for lack of internet access.

The hotel was great but sometimes hard to find staff other than front desk. Would have been nice to have WI-FI in the room, but I probably would have multi-tasked

too much. Poor internet access appeared to be an issue in the conference room.

As always, the Marriott is first rate! Internet/phone was hard to get.

14) Please rate your experience with the onsite NWRPCA staff that assisted with this

training.

Scale # Responses Very Good 19 (79.2%)

Good 5 (20.8%) Neutral 0

Poor 0 Very Poor 0

Comments: One staff member remembered when I made an inquiry last year and personally emailed

and invited me. I’m so thankful. This training was excellent!

Arrangements were made for me for a discounted room after the deadline.

15) Additional Comments: Great job, I will recommend this to my employer.

Needed a mid-afternoon snack. Thank you for gluten free food options!!

I really though the financial presentation was really effective and great for managers to understand.

Excellent training. Some new information and some reminders. Lisa does amazing work

keeping training updated and keeps my attention. Her personal and real stories are motivating.

Thank you! Loved it!

The training could be done in two days. Very informative. I only wish other staff would have attended. Will definitely recommend

them for future conferences.

www.CHAMPSonline.org Data, documents, tools, resources, products, and links…

Serving Region VIII Health Centers and PCAs by

providing educational resources and training; promoting

collaboration, networking, and the sharing of best practices;

supporting a strong workforce; strengthening clinical quality; and

monitoring the environment and needs of Region VIII

Visit ABOUT US to learn more about: CHAMPS mission, goals, leadership, membership, and newsletters Mountain/Plains Clinical Network (MPCN) goals, leadership, and programs

Workforce Development programs and peer support

Health Center Program Grantees (Community, Migrant, and Homeless Health Centers) Primary Care Associations (PCAs)

Visit EVENTS & TRAININGS to access: An interactive Calendar of Events Distance learning opportunities for health center staff and board members

Annual Primary Care Conference information Leadership Learning Opportunities

Visit TOOLS & PRODUCTS for: Health center board resources providing tips and resources for successfully creating

strong Boards of Directors Clinical resources including provider training resources, clinical products, and provider

and patient reference materials addressing Evidence-Based Clinical Guidelines, tobacco cessation, diabetes, chronic pain, asthma, and more

Recruitment & retention resources for recruiting, hiring, orienting, and retaining health center staff as well as establishing education health centers

Cross-disciplinary resources including terms and acronyms as well as quality

improvement, Patient-Centered Medical Home, emergency preparedness, health information technology, needs assessment, and Special Populations information

A clearinghouse of publications and media available for purchase or on loan

Visit the JOB BANK to: Search the Job Opportunities Bank (JOB) of openings at Region VIII health centers

Find recruitment resources for individual Region VIII states Learn more about the advantages of working in a health center

Visit LINKS to help you connect with: Region VIII Health Center Program Grantee websites

National Primary Care Association (PCA) websites National Cooperative Agreement (NCA) websites

Region VIII recruitment & retention resources Nationally recognized websites addressing health, special populations, and more

Current Members are invited to visit MEMBERS ONLY to view: A searchable Region VIII Health Center Directory

CHAMPS Board Resources including policies, procedures, and meeting minutes Printable versions of CHAMPS Region VIII health center salary surveys

Visit CONTACT US for current CHAMPS staffing information.

Please contact [email protected] with any questions or comments about the CHAMPS website.


http://www.champsonline.org/events/calendar.asp

http://www.champsonline.org/events/distance_learning.asp

http://www.champsonline.org/events/conference.asp

http://www.champsonline.org/tools/CHCBoardResources/default.asp

http://www.champsonline.org/tools/ClinicalResources/default.asp

http://www.champsonline.org/tools/RRResources/default.asp

http://www.champsonline.org/tools/CrossDiscResources/default.asp

http://www.champsonline.org/tools/PubsElectronicMedia/default.asp

http://www.champsonline.org/links/CHC.asp

http://www.champsonline.org/links/PCA.asp

http://www.champsonline.org/tools/RRResources/OtherResources.asp

http://www.champsonline.org/members/login.asp




Check out these NEW and UPDATED Resources! www.CHAMPSonline.org

(Added/Updated October 2013 – September 2014)

November 2013: New testimonials video about

Working at Health Centers in Region VIII www.CHAMPSonline.org/JobBank.html/#testimonials

November 2013: New pages of

Affordable Care Act & Outreach and Enrollment Resources www.CHAMPSonline.org/ToolsProducts/CrossDiscResources/HealthcareReform.html

December 2013: New section of

Public Housing Resources www.CHAMPSonline.org/ToolsProducts/CrossDiscResources/Homeless.html

December 2013: Information about the new

ICD-10 Education & Training Group Purchasing Offer (GPO) with Optum www.CHAMPSonline.org/Events/OptumGPO.html

January 2014: New page of

Women’s Reproductive Health Resources www.CHAMPSonline.org/ToolsProducts/ClinicalResources/DiseaseConditionResources/

WomenReproductive.html


Lesbian, Gay, Bisexual, and Transgender (LGBT) Resources www.CHAMPSonline.org/ToolsProducts/CrossDiscResources/LGBT.html


Health Insurance Literacy Resources www.CHAMPSonline.org/ToolsProducts/CrossDiscResources/HealthcareReform/

HealthInsuranceLiteracy.html

April 2014: New page of

Veterans Resources www.CHAMPSonline.org/ToolsProducts/CrossDiscResources/Veterans.html

April 2014: New pages listing CHAMPS Resources Supporting Health Center Program Requirements and

Health Center Clinical and Financial Performance Measures www.CHAMPSonline.org/SiteMap/ProgramRequirements.html www.CHAMPSonline.org/SiteMap/PerformanceMeasures.html

July 2014: New page of

Sample Health Center Job Descriptions www.CHAMPSonline.org/ToolsProducts/RRResources/JobDescriptions.html

New and updated data publications including:

2013 Region VIII BPHC UDS Summary

2013-2014 Region VIII Health Center Directory

2014 Region VIII Data Summaries: Behavioral Health, Demographics, Mortality, Women’s Health

2014 Job Opportunities Bank Data Comparison Report

www.CHAMPSonline.org/ToolsProducts/PublicationsMedia/Publications.html


www.CHAMPSonline.org/ToolsProducts/ClinicalResources/DiseaseConditionResources/WomenReproductive.html

www.CHAMPSonline.org/ToolsProducts/ClinicalResources/DiseaseConditionResources/WomenReproductive.html

http://www.champsonline.org/SiteMap/PerformanceMeasures.html

http://www.champsonline.org/ToolsProducts/PublicationsMedia/Publications.html

Page Title

Welcome

to

CHAMPS

CHAMPS -

About Us

CHAMPS -

Job Bank

CHAMPS -

Events &

Training

CHAMPS -

Tools &

Products

CHAMPS -

Contact Us

CHAMPS -

Members

Only

CHAMPS -

Links

CHAMPS -

Site Map

CHAMPS -

Site Search

'12-'13

Oct. '13 3,423 1,965 4,555 3,672 16,545 204 1,789 620 155 148 33,076 43,617

Nov. '13 3,424 2,459 4,401 3,687 15,294 172 2,226 559 109 143 32,474 43,228

Dec. '13 3,268 3,177 5,962 4,150 16,375 260 1,691 827 156 108 35,974 40,871

Jan. '14 4,168 3,473 7,182 5,018 15,053 447 1,290 1,014 237 119 38,001 43,421

Feb. '14 3,704 3,326 5,317 4,475 15,198 412 1,680 1,157 265 144 35,678 39,694

March '14 4,069 3,409 5,962 5,309 17,009 441 1,965 1,308 317 119 39,908 40,181

April '14 4,194 3,398 6,705 5,318 17,740 478 2,112 1,407 407 135 41,894 33,304

May '14 4,146 3,881 4,171 5,764 16,754 508 2,265 1,707 870 150 40,216 37,610

June '14 4,685 2,167 3,963 4,619 16,262 302 1,389 696 491 199 34,773 41,311

July '14 4,420 3,700 4,629 9,284 20,397 417 1,494 917 645 174 46,077 41,413

Aug. '14 4,859 3,321 4,223 4,993 15,575 259 2,469 489 298 184 36,670 33,037

Sept. '14 5,985 3,285 5,609 3,912 14,729 420 2,643 908 631 168 38,290 30,026

50,345 37,561 62,679 60,201 196,931 4,320 23,013 11,609 4,581 1,791 453,031 467,713

453,031 -3.1%

Overall SiteUnique

Visitors # of Visits

Visits/

Visitor Pages

Pages/

Visit Hits

Hits/

Visit Bandwidth '12-'13

Unique

Visitors

Oct. '13 3,771 6,177 1.64 23,375 3.78 75,498 12.22 9.62 Oct. '12 3,020

Nov. '13 3,352 5,899 1.76 33,017 5.60 85,310 14.46 7.45 Nov. '12 3,042

Dec. '13 3,173 5,838 1.84 26,002 4.45 70,306 12.04 9.87 Dec. '12 2,904

Jan. '14 3,406 6,540 1.92 36,211 5.54 87,357 13.36 7.21 Jan. '13 3,383

Feb. '14 3,192 5,919 1.85 31,920 5.39 82,890 14.00 8.29 Feb. '13 11,391

March '14 3,736 6,786 1.82 38,938 5.74 97,376 14.35 10.80 March '13 8,425

April '14 3,568 6,927 1.94 38,768 5.60 97,820 14.12 8.74 April '13 4,661

May '14 3,761 6,875 1.83 36,616 5.33 90,174 13.12 12.93 May '13 3,497

June '14 3,594 6,505 1.81 32,485 4.99 93,135 14.32 10.16 June '13 3,779

July '14 3,568 6,353 1.78 53,829 8.47 116,353 18.31 10.97 July '13 3,256

Aug. '14 3,928 6,921 1.76 30,765 4.45 90,311 13.05 20.81 Aug. '13 3,547

Sept. '14 3,838 7,268 1.89 34,149 4.70 93,437 12.86 11.60 Sept. '13 3,689

TOTAL 42,887 78,008 1.82 416,075 5.33 1,079,967 13.84 TOTAL 54,594

Definitions

CHAMPS Website Usage October 2013 - October 2014

Bandwidth: The maximum amount of data that can be transferred in a given time, usually measured in seconds. It determines how much data can flow through your site.

Hits: This term refers to the number of files that are downloaded from a Web server. Keeping track of hits is a way of measuring traffic to a Web site. The number of hits a

site receives is usually much greater than the number of actual visitors. That's because a Web page can contain more than one file.

Unique Visitor: A person or computer that has made at least one hit on one page of the website during the current period shown on the report; if a user makes several

visits during the period, it is counted only once. Visitors are tracked by IP address.

Visits: This term refers to the "sessions" on the site by visitors. For example, if a visitor from a unique IP address access a page, then requests three other pages within an

hour, all of the "pages" are included in the visit; typically there are multiples pages per visit, and multiple visits per unique visitor.


www.CHAMPSonline.org

Website Metrics – Hits by Fiscal/Membership Year (April 1 – March 31)

0

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100,000

150,000

200,000

250,000

300,000

350,000

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450,000

500,000

www.champsonline.org Home Page

2010-2011 2011-2012 2012-2013 2013-2014

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

About Us Events &Training

CHCBOD

Resources

ClinicalResources

Cross-Disc.

Resources

R&R Resources JobBank

Pub. &Electronic

Media

Links Members Only


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