Challenging Negative Attitudes · © 2008, 2012 HRDQ Learning objectives •Identify attitudes that...
Transcript of Challenging Negative Attitudes · © 2008, 2012 HRDQ Learning objectives •Identify attitudes that...
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© 2008, 2012 HRDQ
Challenging Negative
Attitudes
Presented by:
Mindy Hager, Relationship Manager
First Marblehead
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Presented by:
Mindy Hager
Vice President, Sales
First Marblehead
Content Developed by HRDQ
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© 2008, 2012 HRDQ
Course objectives
• Adjust your own attitude.
• Control the impact of negative situations and
negative people.
• Use distraction and disputation to enhance
optimism.
• Cope with the negativity that results from change.
• Identify and eliminate the negative norms present
in your organization.
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Adjusting your own attitude
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Learning objectives
• Identify attitudes that cause negativity.
• Promote positive attitudes.
• Implement behavior changes.
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Choice one: Locating new opportunities
• What do you want to do?
• What do you like to do?
• What type of people do you enjoy?
• What are you skilled at doing?
• What gives you satisfaction?
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• Focus on the positive.
• Redefine winning.
• Talk about your
accomplishments.
• Share the wealth.
• Act with integrity.
• Take responsibility.
• Take care of you.
• Start small goal.
Choice two: Changing your attitude
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Handling negative situations
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Learning objectives • Analyze reactions to negative situations and
evaluate how negative reactions occur.
• Use a four-step process to control the impact of
negative situations.
• Eliminate negative reactions by utilizing the
EXPEL model.
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The EXPEL Model
Explain
Pinpoint
Evaluate
Link
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Examining self-talk
Attitudes
Perceptions Self-talk
Beliefs Reactions
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Controlling impact
Step 1: Challenge Your Perceptions
– Catch and correct any mental mistakes.
– Open up to all the possibilities.
Step 2: Alter your self-talk
– Avoid rigid vocabulary.
– Practice thought stopping.
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Controlling impact (cont.)
Step 3: Monitor your reactions
– Pay attention to your emotions.
– Link emotions to actions.
– How do you see yourself? Why?
– How do you think others see you?
– How is the world supposed to treat you?
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The EXPEL Model
Explain the negative situation
Pinpoint emotional response
Evaluate actions taken
Link to your self-esteem
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Dealing with negative people
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Tips for whiners
• Acknowledge the whiner’s
hopelessness and despair.
• Indicate concern for them.
• Ask: “How are you handling this?”
• Say: “That’s too bad. What
a shame.”
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Tips for complainers
• Identify realistic expectations.
• Attempt to answer bad with good.
• Ask, “What are you going to do about it?”
• Say, “I’m sure you’ll figure this out.”
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Tips for blamers • Pinpoint exactly what’s wrong.
• Do some perception checking.
• Use “I” statements.
• Say: “I’m glad you told me that.”
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Tips for defenders • Ask for their help.
• State problems objectively.
• Stick to behaviors and areas of
agreement.
• Say, “You’re really good at…”
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Balancing pessimism
and optimism
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Characteristics of pessimism • Promotes depression.
• Produces inertia.
• Causes bad feelings.
• Causes self-fulfilling failures.
• Associated with poor physical health.
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Characteristics of optimism • Promotes positive thinking.
• Produces activity.
• Causes good feelings.
• Attains success.
• Associated with good health.
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Use optimism when:
• You are in achievement situations.
• You are concerned about feelings.
• You want people to support you.
• You want to lead and inspire.
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Use pessimism when:
• The cost of failure is high.
• The future is risky and uncertain.
• You’re counseling others whose
future is dim.
• You need to be sympathetic to others.
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Coping with the negativity
of change
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The nature of change
Denial
Resistance
Acceptance
Support
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Find acceptance
• List how the change will affect you.
• Get copies of new policies and procedures.
• Keep track of any information regarding the
change.
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Let go and be flexible
• Concentrate on moving forward.
• Eliminate saying, “I like the old way better.”
• Start small.
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Take control • Convert your work space, habits, and tasks ASAP.
• Spend your time and energy on relevant tasks.
• Volunteer for new assignments.
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Seek support • Discuss coping strategies with your boss and
peers.
• Discover their tips for implementing new systems.
• Focus all discussions on adjusting, not whining.
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Gain balance • Keep other changes to a minimum.
• Participate in rewarding activities outside of work.
• Look at the big picture.
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Commit to life-long learning
• Participate in training.
• Read a book or manual.
• Find a mentor.
• Observe another’s performance.
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Explore alternatives • Change what you can.
• Accept what you can.
• Leave if you cannot change it or accept it.
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Questions?
Thank you!
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