Challenges, Process, and Support: A Sense of Community

Journey Begins with Hosting your own Diabetes Community

Outreach Health Fair Event

Welly Mente, PharmD, FCSHP

Assistant Professor of Clinical Sciences

Experiential Education Area Coordinator

California Northstate University College of Pharmacy

and

Judy C Lee, RPH

Purchasing Supervisor

Kaiser Permanente

Disclosure

Judy C. Lee and Welly Mente declares:

We are not receiving any monetary payment for this presentation.

We have no conflict of interest to disclosure for this presentation.

Pharmacist Learning Objectives

Promote diabetes awareness within your local community.

Develop a sense of community to address the needs of the underserved diabetes population in your local counties.

Collaborate with industry partners and external healthcare partners to identify resources and support for diabetes education and services.

.

Provide a supporting role and take leadership opportunities within your chapter to address the growing needs of diabetes care.

Promote diabetes awareness within your local community.

Collaborate with industry partners and external healthcare partners to identify resources and support for diabetes education and services

Technician Learning Objectives

1. The American Diabetes Association Standards of Medical Care in Diabetes – 2016 promotes identifying/developing/engaging community resources and public policy that support healthy lifestyle.A. True

B. False

2. Collaborating with external stakeholders/constituents to provide educational opportunities and community outreach activities is part of developing a sense of community.A. True

B. False

3. Student participation in a diabetes community outreach health fair event may be considered a co-curricular learning activity per ACPE Standard 2016 since it involves learning experience outside of the classroom that complements, in some way, what students are learning in school in order to advance professional development.A. True

B. False

Pre-test Questions:

•Background/Proposal

•Regional Chapter

•Pharmacy School Students

•Grants

•Industry Partners

•Timeline/Highlights

•Process

•Challenges

•Sense of Community

Topics

DSHP Education Chair Barbara Uenaka, PharmD, MHA, FCSHP met with 2 Novo Nordisk national account managers in May 2011 who discussed a remarkable community-wide diabetes outreach program supported by Novo that takes place annually in the Portland Oregon area.

Novo Nordisk felt that the level of activity of the Diablo Chapter of the California Society of Health System Pharmacists would make a great catalyst to conduct a diabetes outreach program to increase health awareness of diabetes in the Northern California area.

Dr. Uenaka met with the DSHP Board in February 2012 to propose coordinating a diabetes community outreach program in this area.

The proposal was approved.

Background/Proposal

The Diablo Society of Health System Pharmacists consist of ~250 very active pharmacy professionals working in medical centers and healthcare systems in the Contra Costa, Alameda and Solano counties in the San Francisco East Bay Area.

We are dedicated to educating our members, and to providing educational community outreach services to the underserved population in these counties.

We participate in events such as the RotaCare free clinic in Concord, the Berkeley Suitcase free clinics, and in local health fairs.

Our members also provide educational lectures at community and senior center health fairs, the John Muir Women’s Health Center and other venues.

Regional chapter is mentoring local pharmacy schools/pharmacy students

Regional Chapter

Touro University from Mare Island in Vallejo, California

Solicited two P1 student co-chair volunteers in January of calendar year to help with committee volunteering and bring meeting updates to those not in attendance and providing coordination

Help solicited other committee chairs

Help with soliciting support

Help translate flyer into Spanish

Checks pharmacy school resources (A1C, blood pressure, etc)

Local Pharmacy School Students

Early submission needed:

◦ CSHP Public Relations Chapter and Student Grant – March 2016

◦ Merck Grant – May 2016

◦ Henry Schein Cares Foundation – May 2016

◦ Amgen Grant – June 2016

◦ Kaiser Community Cares: Molly.E.Bergstrom@kp.org and Diablo-Area-Community-Benefit@kp.org – August 2016

◦ Considered applying for the Novo Nordisk

◦ Research other grants in your local area

Grants

Novo Nordisk Diabetes Academy:

Major supporter and inspiration for the project

Health Systems Diabetes Specialist (HSDCS)

Commitment to diabetes care

Monthly committee meetings

Exhibitor table

Providing celebrity chef

Diabetes education

Major Industry Partner

Eli Lilly exhibitor table

Lifescan- donate One Touch Meter and strips

Genentech

CVS

Sanofi

Walgreen – donate lancets, test strips

Safeway giftcards

WalTek Medical – Cholestech Analyzer POCT (as long as we buy cassettes for approximately $7 each)

Other Industry Supporters

Secure exhibitor tables for $1000 per table

Donating healthy snacks that are welcoming for diabetes patients

Diabetes health fair event support

Supplying educational materials

How Industry Partners can Support Us

Gift cards

Gift baskets

Office supplies

Financial

Donations

Supplies

Donors

Exhibitors

Volunteers/Availability

Contribute to “wish list” items

Other forms of Support: finance, goods, service

1. Glucose meters (5)

2. Disposable Lancets (600)

3. Test strips (600)

4. A1C Machines / kit (5)

5. Latex free small, medium,

and large gloves (6 boxes /

600)

6. Sharps Container (10)

7. Cotton balls / pads (600)

8. Alcohol Swabs / Prep pads

(600)

9. and Sanitizer (20) +

10.Stickers – dot stickers

(180 dots)

11.Name Tags (600)

12.Trifolds (10)

13.Tape – painter’s tape or

masking tape (5 rolls)

14.Pencils (50)

15.Pens (200)

16.Sharpie Markers (30)

17.Disposable Table Cloths

(50)

18.Labels for equipment (250)

19.Direction signs (20)

20.White Poster Boards (25)

21.Balloons (30)

22.Helium Tanks (1)

23.Band-Aids (600)

24.Bottled Waters (600)

25.Gift Bags (600)

26.Pill Boxes (600)

27.Paper Towels (16)

28.Raffle Tickets (600)

29. Disinfectant Wipes (15)

30.Yoga Mats (20)

31.Regular Basketballs (4)

32.Large garbage bags (40)

33.iPads / iPods

34.Healthy, pre-packaged

snacks / beverages

35.drug information database

for “brown bag”

36.internet access if available

Resources and Supplies (estimation)

Budget

Budget

Budget

Budget

Timeline/Highlights

March

Determine kinds of screening at fair Secure location for community outreach, pay initial deposit and insurance needs

February

Solidify the committee chairs and call for volunteers

Send Thank You Letter

Seek location for health fair

January

Transition meeting with co-chair; information from previous year

Secure conference room needs for planning committee

Timeline/Highlights

June

Determine winner of flyer competition Start working on floor plan for exhibit hall

May

Continue seek for more volunteersStart reporting out financial, budgetary

information

April

Find speakers for event Develop list of places to visit and advertise

Timeline/Highlights

September

Put together “day of” program document/Passport Review Consent Form

Order volunteer t-shirts

August

Confirm Diabetes Academy Celebrity Chef participation

Start working on newspaper ads and articles and radio stations

July

Finalize flyer for distribution Start identify raffle items

Timeline/Highlights

December

Survey/feedback Plan for next year

November

Deliver remaining flyers and visit remaining sites and deliver remaining flyers

DSHP Diabetes Community Outreach even

October

Communicate to all volunteersFinalize translation needs for Spanish

speaking

• Assemble and organize a team

• Decide and agree upon regular date/time each

month

• Determine location for monthly meetings

• Monthly meetings on the first Wednesday of

every month 6:00 pm to 8:00 pm

• Brainstorm ideas

• Work on a plan/have some goals laid out

ahead of time/start rollout

• Be prepared to divide up the work. It’s a lot of

work and requires an entire team

• Food/meal for people attending monthly

planning committee meetings in person

• Send/email regular calendar invites

• Monthly Welcome Message at the beginning of

each planning committee meeting

• Meeting minutes – approval before the start of

each meeting

• Create letters to donors/exhibitors/sponsors

on DSHP letterhead

• Complete Taxpayer Form W-9

• DSHP is the sponsoring organization, and we

have a 501(c)6 tax exempt status from the IRS

• Set up share drive for committee members to

access documents

• Create consent form for patients, volunteers,

guests

• instill leadership in each person helping by

empowering team members to do their job

• Determine financial needs/set budget

• Apply for grants

• Be prepared to receive rejections from grant

agencies

• decide location

• Form subcommittees

• Working with a timeline

• Take attendance

• Reflect on who show up

• Reflect on who calls in

• Ask for feedback

Process

Provision of educational opportunities for students, faculty, preceptors, local community pharmacists

Collaborate with partner with key stakeholders/constituents to promote and engage diabetes related services

Promote Community Outreach

Activate and educate patients

Remove financial barriers and reduce patient-out-ofpocket costs for diabetes education, eye exams, self-monitoring of blood glucose

Identifying/developing/engaging community resources and public policy that support healthy lifestyle

“Change the care system”

Radio ad

Newspaper ad or article

Flyer (include translated flyers)

Day of Program brochure/pamphlet

City liaison – connections

Advertising

Volunteer Opportunity!3rd Annual Diabetes Health Fair and Screening

November 2016 ◦ WE NEED YOU! Be a volunteer or head a committee◦ Meetings Monthly 1st Wednesday meeting at John Muir campus, 1450 Treat Blvd, Walnut Creek, Trinity RM 2nd floor

◦ Volunteer with students from the area: largely from Touroand Northstate University, however some from UCSF and UOP

◦ Contact Welly Mente for additional information: wmente@cnsu.edu

DSHP Spring/Summer Newsletter 2016

Introductions

Approval of Minutes

Old Business

New Business

Chair report-outs

Miscellaneous

Next Meeting

Adjournment

Setting an Agenda for monthly Planning Committee Meetings

Call for volunteers (ALL)

◦ “Wish list”

◦ “Flyer submission”

◦ Places to visit and help advertise

◦ Raffle items

At least three levels of volunteering for this community is necessary:

1. Planning committee (see on next slide)

2. Planning committee (does not attend monthly meetings)

3. “day of” volunteers

Call for Volunteers

A1C Station Chair

Audiology Station Chair

Blood Glucose Station Chair

Blood Pressure Screening Chair

Brown Bag Station Co-Chairs

Budget Chair

Chiropractic Station Chair

Cholesterol Screening Chair

City of Concord Liaison

Dental Screening Station Chair

Exhibit Hall Chair

Flu Shot Station Chair

Industry Liaison Chair

John Muir Health Liaisons

John Muir Health Volunteer

Coordinator

Marketing Flyers Co-Chairs

Nursing Volunteer Chair

Optometry Screening Station

Chair

Outpatient Retail Pharmacy Chair

Patient Survey Chair

Pharmacist Preceptor Chair

Physical Therapy Station Chair

Podiatry Screening Station Chair

Passport/Poster Design Chair

Raffle Logistics Chair

Smoking Cessation Chair

Spanish Speaking Chair

Sponsor Chair

Tai Chi demonstration

Technology Chair

Volunteer Coordinator

Planning Committee Members

Conference call line available for monthly meetings

Decision making – Chairs

Sign-in sheet (for planning committee meetings)

floor plan of Concord Senior Center

Lunch/food

Email committee members regularly

Provide contact email on flyer for people to ask questions or contact event organizers

Creativity

Spanish speaking

Spanish speaking interpreter

Sign-in sheet (day of)

Evaluations/survey from attendees

Logistics

Meeting Sign-in Sheet

•Capacity

•Rates

•Websites

•Sites and Venues we considered for our local area:

• Centre Concord

• Concord Senior Center

• Willow Pass Community Center

• Concord Police Association

• Concord Hilton

• Crowne Plaza Concord

Search for Possible Venue/Rental Halls

Importance of Knowing Rental Procedures

Floor plan sample (Exhibit Hall Chair)

List Description

“Wish List” of potential donated goods and items to help and use on Saturday, 11/12/16

Our “Wish List” will be a helpful list to have and reference when communicating with organizations and sponsors who can potentially assist us with sponsored items and donated goods for use during our diabetes health fair on 11/12/16 at the Concord Senior Center.

List of raffle items to give away on Saturday, 11/12/16

This is a summary list of potential raffle related items we feel can be acquired and raffled on 11/12/16 at the Concord Senior Center.

Please note that Krystal Pong is currently looking to put together a smaller group of volunteers (3 people) to help her identify and acquire raffle items to give away on 11/12/16. If you are available to help or have some ideas, please contact her as soon as possible.

List of local places to help advertise for our Diabetes Community Outreach Health Fair on event Saturday, 11/12/16

We are asking everyone to help advertise by identifying and committing to a minimum of three local places to visit before November 2016 in order to help communicate to potential people who need access to health care. Also, we are asking everyone to take this opportunity to actively contribute to this list as we focus on our local advertising efforts. Our goal is to strategize our efforts and resources as a group to identify local places to advertise where we can reach out to people who need access to health care and increase the likelihood of their attendance at our event on Saturday, 11/12/16.

List of Important Items

Sponsor/Donor/Exhibitor Letters

Attraction

Entertainment for the kids who attend

Fun for the kids and family

Basketball Entertainment

Novo Nordisk Diabetes Academy

Celebrity Chef

Healthy Food and CookingDemonstration

Ideas to draw people/attract community

Raffle prize (draw people to attend the event and have them stay throughout in order to claim their prize; must be present to claim prize)

RAFFLE PRIZESAND OTHER GOODIDEAS

T-shirt (day of event) is very important and shows branding and identity and who we are as a group

T-Shirts

Service vs. education

Provide education

We are not diagnosing. We are providing screening; we are providing education

Prevent diabetic neuropathy

Curb childhood obesity

Shingles

Cholesterol

Flu vaccine

Education

•Co-curricular activities

•Extracurricular activities

•Working with other health care disciplines to engage and increase diabetes awareness in the community (beyond the walls of the hospital/clinic/retail pharmacies)

•PRIDE: Professionalism Responsibility and Involvement in my Dedication to Excellence

Interprofessional Co-Curricular Activities

Pharmacists

Student pharmacists

Pharmacy technicians

Endocrinologist

Industry liaison

Dietician/Celebrity Chef

Entertainer

Nurses

Optometrist

Chiropractor

Dentist

Audiologist

Mayor of Concord

Concord Senior Center staff

People Involved

Minutes for monthly meetings

Give planning committee meeting attendees an opportunity to capture, contribute, and revise meeting minutes and report out.

Approve of minutes prior to each minute

Planning Committee Minutes

Consent Form

To overcome disparities, community health workers, peers, and lay leaders may assist in the delivery of diabetes self-management education (DSME) and diabetes self-management support services (DSMS).

Strong social support leads to improved clinical outcomes, reduced psychosocial symptomatology, and adoption of healthier lifestyles.

Structured interventions, tailored to ethnic populations that integrate culture, language, religion, and literacy skills, positively influence patient outcomes.

Diabetes Guideline

Dental screening

Cholesterol screening

Audiology screening

Blood glucose screening

Podiatry screening

Optometry screening

ScreeningIdeas

A1C screening

Ophthamology

Brown Bag/medication review

Chiropractic exam

Smoking cessation

Flu vaccination

Diabetes and other health care screening

Pool together community resources and policies and identify or develop resources to support healthy lifestyles

Biggest difficulty is getting patients to come

Skill sets needed: preparing students and participates

Deadlines to adhere to

Feasibility of putting together such a large event

Rejections for monetary support

Insurance needs

Finding your own security guard for the day of the event

Go over list of challenges from previous year (see Krystal Pong’s survey)

People leaving the team for various reasons

How often do committee members show up? Who is really part of the planning committee?

Reflect on the need to re-assign roles for positions up or are not meeting expectation

Challenges

Importance of having a flyer

Friendly competition to see which version committee will select

Print flyers in color

November 12, 2016

Parks & Recreation Special Events & Rental Services

Concord Senior Center2727 Parkside CircleConcord, Ca 94519Phone: 925-671-3321

Flyer/Advertisement

Spanish Translation

Chinese Translation

Vietnamese Translation

• Quote from the words of one of our past

Chapter Presidents “It takes a village to

do one of these diabetes events”

• Chapter President’s vision (very

important especially in the beginning)

• Community event/get people to come

together with a common goal

• The need for multiple people to be

involved

• Commitments/hold each other

accountable

• Follow through

• bring out the best in people

• Team effort

• Meeting regularly as a planning

committee

• New people joining the team for various

reasons

• Community engagement

• Partnership with industry

• Meeting people

• Utilize opportunities to announce the

planning committee meetings during

DSHP educational events

• Developing community leaders

• Importance of having some of the same

people involved from previous years

(continuity)

• chance for businesses to promote their

brand

• Getting new people involved

• Preceptor/precepting role/opportunities

• Personal growth and reward

• Photos/memories

Sense of Community

ACKNOWLEDGEMENT

• Appreciation letter

• Industry support

• Colleges and

schools of

pharmacy

• Give credit where

credit is due

Thank You Letter

1. The American Diabetes Association Standards of Medical Care in Diabetes – 2016 promotes identifying/developing/engaging community resources and public policy that support healthy lifestyle.A. True

B. False

2. Collaborating with external stakeholders/constituents to provide educational opportunities and community outreach activities is part of developing a sense of community.A. True

B. False

3. Student participation in a diabetes community outreach health fair event may be considered a co-curricular learning activity per ACPE Standard 2016 since it involves learning experience outside of the classroom that complements, in some way, what students are learning in school.A. True

B. False

Post-test Questions

1. The American Diabetes Association Standards of Medical Care in Diabetes – 2016 promotes identifying/developing/engaging community resources and public policy that support healthy lifestyle.A. True

B. False

2. Collaborating with external stakeholders/constituents to provide educational opportunities and community outreach activities is part of developing a sense of community.A. True

B. False

3. Student participation in a diabetes community outreach health fair event may be considered a co-curricular learning activity per ACPE Standard 2016 since it involves learning experience outside of the classroom that complements, in some way, what students are learning in school in order to advance professional development.A. True

B. False

Post-test Questions

1. The American Diabetes Association Standards of Medical Care in Diabetes – 2016 promotes identifying/developing/engaging community resources and public policy that support healthy lifestyle.A. True

B. False

2. Collaborating with external stakeholders/constituents to provide educational opportunities and community outreach activities is part of developing a sense of community.A. True

B. False

3. Student participation in a diabetes community outreach health fair event may be considered a co-curricular learning activity per ACPE Standard 2016 since it involves learning experience outside of the classroom that complements, in some way, what students are learning in school in order to advance professional development.A. True

B. False

Post-test Questions

1. The American Diabetes Association Standards of Medical Care in Diabetes – 2016 promotes identifying/developing/engaging community resources and public policy that support healthy lifestyle.A. True

B. False

2. Collaborating with external stakeholders/constituents to provide educational opportunities and community outreach activities is part of developing a sense of community.A. True

B. False

3. Student participation in a diabetes community outreach health fair event may be considered a co-curricular learning activity per ACPE Standard 2016 since it involves learning experience outside of the classroom that complements, in some way, what students are learning in school in order to advance professional development.A. True

B. False

Post-test Questions

Accreditation Council for Pharmacy Education (ACPE). Accreditation Standards and Key Elements for the Professional Program in Pharmacy Leading to the Doctor of Pharmacy Degree. Standards 2016.

http://www.medicalnewstoday.com/articles/282929.php?page=2

Standards of Medical Care in Diabetes—2016. Diabetes Care. January 2016. American Diabetes Association. The Journal of Clinical and Applied Research and Education. Volume 39, Supplement 1. S1 to S111. www.diabetes.org/diabetescare.

References

•List of local places to help advertise

•Wish List

•List of Raffle Items

•Verbiage of newspaper ad, radio ad

•Sample of flyer (English, Spanish, Chinese translations)

•Sample of Program Brochure

•Sample of Agenda

•Sample Meeting Sign-In Sheet

•Sponsor/Donor/Exhibitor Letters

•Consent Form

Appendix (PDF documents available upon request)

1. Write down the course code. Space has been provided in the daily program-at-a-glance sections of your program book.

2. To claim credit: Go to www.cshp.org/cpe before December 1, 2016.

Session Code: