Challenges of Effective Corporate Education
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Transcript of Challenges of Effective Corporate Education
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Murphy’s LawMurphy’s LawAnything that can go wrong will go wrong
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Definition of Insanity?Definition of Insanity?
• Doing the same thing over and over again yet expecting different results.
Challenge of Challenge of EffectiveEffective Corporate EducationCorporate Education
Translating Knowledge into Sustainable Business Results
Dr. Hossein Nivi
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Effectiveness Must be LearnedEffectiveness Must be Learned
Intelligence, Imagination, and Knowledge are essential resources, but only EFFECTIVENESS converts them into results. By themselves, they only set limits to what can be attained.
Peter Drucker
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Traditional Training Model Traditional Training Model
Learn
Teach
Do
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TRILLION $$TRILLION $$Have Been Spent on this ModelHave Been Spent on this Model
• Where are the results?
• Why doesn’t it work?
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Why Doesn’t it work?Why Doesn’t it work?
• Attempt to answer that question by conducting a Failure Mode and Effect Analysis (FMEA)
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Translating Knowledge into Translating Knowledge into Sustainable Business ResultsSustainable Business Results
KnowledgeTeach
Learn
Actionable ItemApply
Reward and Recognition
Replication
Sustainable Business Results
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Input Output
Noise Factors
Control Factors
Error States
FMEA: P-Diagram
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Translating Knowledge into Translating Knowledge into Sustainable Business ResultsSustainable Business Results
KnowledgeTeach
Learn
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Teach LearnNoise Factors
Control Factors
FMEA: Teach to Learn P-Diagram
Not taught at correct time
Doesn’t learn
Partial learning
Irrelevant learning
Learning Error States
Course Timing
Delivery Method
Target Audience
Instructor Profile
Environmental Distracters
Learner Attitude / Aptitude
Different Cultural Learning Styles
Competing Priorities
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Failure Mode and Effects AnalysisFunction Failure Mode Effect Cause
Learner not taught the information at the correct point in time
Learner has forgotten the information by the time that they need to use it and they are unable to apply the methods / tools AND learner becomes frustrated and develops a negative attitude towards learning as well as resistance to future learning
Learner does not know the optimal time to take the learning intervention OR learner does not have the time to take the learning intervention at the proper time OR learning intervention is not offered at the right time OR completion timing for the learning intervention is arbitrarily mandated
Learner does not learn any of the information that was taught
Learner only learns part of the information that was taught
Learner learns information that is not relevant
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Teach to Learn : • Failure Mode: Learner not taught the
information at the correct point in time. • Effect: Learner has forgotten the
information by the time they need it.
• Cause: Learner does not know or is not able to take the training at the optimal time.
Failure Modes of Traditional Model
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• Let’s look more closely at the realities of Teach to Learn.
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Father Sarducci ClipFather Sarducci Clip
• YouTube - Father Guido Sarducci's Five Minute University
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Knowledge to Sustainable Business Results
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Teach to Learn
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Translating Knowledge into Translating Knowledge into Sustainable Business ResultsSustainable Business Results
KnowledgeTeach
Learn
Actionable ItemApply
Reward and Recognition
Replication
Sustainable Business Results
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Failures Modes of Traditional ModelFailures Modes of Traditional Model
Learn To Actionable Item:• Failure Mode: Unable to translate
learning to real world application
• Effect: Wasted money, no progress, frustrated learner
• Causes: Learner doesn’t have needed experience, taught poorly, or lessons too narrowly defined
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Knowledge to Sustainable Business Results
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Apply to Reward & Recognition
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• …and the realities of the rewards and recognitions that may follow application of the learning.
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Career Builder ClipsCareer Builder ClipsYouTubeYouTube - - CareerBuilder.comCareerBuilder.com
: Monkey Business (Up - Down Profitability): Monkey Business (Up - Down Profitability)
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Knowledge to Sustainable Business Results
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Sustainable Business Results
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• One improvement method is to better align training with business goals, create a pull in the system.
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K T L AI A Business GoalsRR R SBR
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Business Goals
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Alignment With Business Goals
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80% Process Yield 50% Process Yield 20% Process Yield
Process Yield at Each Stage of Translation
Knowledge to Sustainable Business Results
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• Why is the yield low, even with better alignment? – Too many potential failure modes.
• Improving the existing model is not the answer. CHANGE THE MODEL
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Knowledge to Sustainable Business Results
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Knowledge Loss in Traditional Model
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K T L AI
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Knowledge to Sustainable Business Results
New learning model combines multiple process steps …
…allowing for better system results
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• In addition to reducing the opportunities for failure, the new model should engage all the senses of the learner for a lasting (water-tight) learning experience. Listening and seeing is not enough. For real learning and behavior change, we also need to feel, hear, see, smell, touch = EXPERIENCE
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Experiential LearningExperiential Learning
• Captain Kirk’s version
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Star Trek ClipStar Trek Clip
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Experiential LearningExperiential Learning
• Our version
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KnowledgeKnowledge
ExperienceExperience
UnderstandingUnderstanding
BelievingBelieving
BeingBeing
"I hear and I forget. I see and I remember. I do and I understand.“-Confucius
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The Problem: The Problem: Learners Have No Learners Have No Opportunity to Practice What they LearnOpportunity to Practice What they Learn
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Solution:Solution: Create a Practice FieldCreate a Practice Field
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Practice
Teach
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In Closing,In Closing,
• History shows that the traditional method of training in Corporations has not delivered sustainable business results.
• Do we continue to do the same things over and over and expect different results?
• Or do we re-invent the education model and condense teaching, learning and practicing into an experience with lasting results?