ASSIGNMENT

ON

BEHAVIOURAL COMMUNICATION

AND RELATIONSHIP MANAGEMENT

ON

Presented by,

Reshma T

Chak De India!The story of the film is about a typical underdog winning the game.

Shah Rukh Khan is Kabir Khan, a former National Hockey player, who fell from grace after he failed to convert a penalty stroke into a goal against a match with Pakistan. He is labelled a traitor, chucked out from the team, and is forced to leave his neighborhood where he grew up.

The team members are introduced to us (a brief, crisp, and funny take) one by one. There is Balbir Kaur (Tanya Abrol), the hefty, loud, always-angry girl from Punjab, Komal Chautala (Chitrashi Raut), delightfully brash, and very haryanvi, Soimoi Kerketa ( Nisha Nair), the shy girl from Jharkhand, Preeti Sabharwal (Sagarika Ghatge), the pretty captain from Chandigarh, Bindiya Naik (Shilpa Shukla), the arrogant senior player from Maharashtra, to name a few of the main characters. These intros are shot very well, and define the characters once and for all. You just know what is coming next. Yes, that makes it predictable, but doesn't take away the fun.

The team is assembled, and they must go through a rigorous training. They are made to run ten miles at 5 am and practice hockey with a vengeance. The coach is, of course, hard-as-nails, and will not give any concession whatsoever. The girls love to hate him, but are unsure about that. A couple of cat fights, and attitude-throwing, they eventually come together, and work harder.

When the team was ready to perform it had a match against the men’s team where the women’s team was undermined. The sponsors are not willing to back up the Women's team, and the girls must beat the boys team, to ensure a sponsorship. That does not happen, but the board has to give in, and the girls are off to Australia. Finally, when the girls arrive in Australia, they are quite taken aback by the facilities provided to their foreign counterparts. The expression on the girls faces are genuine, amusing, and sometimes touching.

Now, the world cup starts where they will be playing against Austrians by 0-7, which was very shameful for them. And this failure transformed them into winners for the rest of the battle. With a little push from the coach, the girls climb up the charts, beating any team which comes their way, and end up being in the finals.

Yes, the girls do win the World Cup. We all knew it from the beginning, yet we all were waiting for that one final nail-biting-tense moment where the

girls would be about to lose, and one singular hand-of-god action would save them. Yes, it was predictable, but the build-up to that one moment is so well done, that you can't help and let out a clap or two.

Each one of these girls, deserves an award. Yes, there were one paticular scene when Khan goes back to his place, and people crowd around in (visibly poor) amazement, he handing a kid his hockey stick and the kid in turn shouting Chak De! which should not have been there, but I suspect the director put them there so as to bring a conclusion to Khan's character. Thankfully, it stays away from the 'nationalistic' feel, and concentrates more on the sport. Also, the movie takes subtle and effective pot-shots at cricket, and the general feeling towards Indian players in a foreign country. Chak De India does, however, fail to mention that Hockey is THE National game of India.

Overall, Chak De is a good movie, eminently watchable and enjoyable for a couple of times, even for sport haters like me. I would rate this movie a 9.5 out of 10.

Chak de India stands apart because of following reasons:

The movie is very gripping - and the script is tightly coupled with the characters. I promise, you will be glued into the screen.

Choice of characters - Every player in the team truly represented their states, and the culture. Somehow, somewhere you will identify someone with each of these “next-door” characters

Attention to detail - Great amount of attention has been paid to the players, the diversity in culture, their language and team dynamics.

Where are the trees? Chak de India is probably one of the few YashRaj films with a verym low nonsense level. No unnecessary drama, no phoren site seeing..its all about the game. Very focused.

No Godness factor - Unlike the regular bollywood movies, Chak de..has stayed close to the ground and there is no attempt to make a God out of any actor (SRK included). They all fail, they all fight and lose out too.

Most importantly, SRK is not SRK in Chak de India- he has tried to get out of his comfort zone (i.e. the usual love story); and must say that he has done an awesome job.

Leadership qualities of Chak De India!

• The Leader should be fair and impartial while dealing with the team-members

(The way coach Kabir Khan selects the Captain of the team)

• Individual goals and agendas are always counter-productive (as proved by the way two forward players try to become the highest goal-scorer at the cost of the team’s fortune)

• Those who do not play for the common goal should be ruthlessly dealt with and kept OUT of the team (The way coach Kabir Khan orders players OUT of the team is memorable)

• The leader should not hesitate to take hard-decisions on selecting and retaining the members of the team

• Nothing unites and inspires a team like a common goal (The bashing episode at Mc Donald’s in the film)

• Knowing the strengths, weaknesses and strategies of competitors (of the organization / team) is essential to fully exploit the strengths of the organization/team, to overcome its weaknesses and formulate appropriate strategies to exploit the weaknesses of the competitors and to win.

• If you have the talent, passion and commitment, you can make underdogs win.

• Unless pushed to limits, your team will not perform at its best

• People always want easy things, and it is difficult to overcome sarcasm.

• Be strict and straight with your team. You don’t have to always be nice with them,

In short, be ruthlessly compassionate!

• Strategy is important - know the team members individual strengths and weaknesses

• There is no alternate to hard work, it is smart work!

• If you are after a cause big enough, you will always have people to support you, Follow your heart!

• Success is difficult

• You must overcome each and every hurdle in front of you for a prolong period of times

• You must have the each and every team member working unselfishly towards a common goal

• Failure is easy

• All you need is one selfish person (one rat shit) to ruin the whole project for everyone

• All you need is to fail one hurdle at any one time

• Understanding and respecting each other’s role and contribution is the important first step to cooperation

Leadership with Ethics:

• Leadership means leading the team in a direction to achieve the goal, it can be a right direction or bad direction. But if it is with Ethics means, we should be true from our conscience and do all the right things and positively achieve the goal. Example: Vidya Malvade lead the team in a positive direction and then later without any biasness she was selected as the captain of the team. She was supportive, loving, kind but at the same time she is very strong and determined.

Leadership without Ethics:

• It means trying to lead the team in a wrong direction by deceiving people. It is something taking the role of a leader in a hazardous way. Though she gets success initially but later on, she fails in a very bad way.

Example: Bindiya Naik the senior, tried to lead the team in a wrong direction by saying wrong things and create misunderstandings with Vidya as well as with the Coach. Though everyone believed her initially, but later on everyone knew her originality and because of some unforeseen reasons she was not allowed to play in the team.

The Team had: 1. HIGH level commitment

WIDE participation 2. DEEP interaction

LONG term view of benefits

Relationships:

I-It Relationship:

Initially, when their coach interacted with the players, as they didn’t have any personal relationship or good understanding, the relationship was I-It because they were not obeying or respecting the views of their coach. The communication was only in one side.

I-You Relationship:

It is the relationship between the team members. They believed each other and were very friendly.

I-Thou Relationship:

It is the relationship between the coach and captain, because they shared the emotions with each other. The coach was the navigator for her. If the couch would have misguided during the last penalty they wouldnt have won the match and belief would have broken. Because in this relationship people gets vulnerable.

Individual Differences

As we know, All fingers are not alike, it was always expected that they will different opinions. When everyone is having different opinions then that means they had Individual differences. When participants came from their respective states, everyone had their own mother tongue influences, their own ideas, their respect for only their state, etc. But the coach managed to keep all the differences at one place and made it from an individual players to a synergy team. Because, during work everyone should have one goal and should be one.

Model of End Relationship or Terminating Relationship

When you are not maintaining a good relationship with people, show ego ,etc then surely you are going to end the relation one day. Attitude of a person is very important in creating relationship.

The attitude of the most senior player (Bindiya Naik) in the team. She took everything for granted - she just knew that she was right. She had her own glorious past, lived in her own world and never cared about the game. The problem with most organizations is the inflated egos that come free with most of the senior workforce. The result: ego tussles, team friction and a lot more. So, at the end she was avoided by each and everyone in the team.

Team Work

The Benefits of team work are as follows:

Increased Productivity Improved customer service More flexible system Employee empowerment Competitive advantage More ideas

Examples of team work

1. The first team work success was obviously their win.2. The tricky match against South Korea.

3. The McDonald's scene where the entire team shows team spirit by entering into a physical fight with the eve teasers.

4. Negative intention team work made bound to the coach to resign.

Motivational Skills

1. When they played against men’s Team the comments and the words motivated and raised their pulse, and there started the underdog getting confidence.

2. After, the 1st failure in the world cup, the words and rigorous practice motivated them a lot.

3. Coach telling Preeti and Komal about how they can make or mar the match, as he was trying to explain to play the match in a team work instead of thinking about making high scores..

4. The crucial 17 minutes just before the final match motivated and helped them to get the best out of them and try a ‘do – or – die situation.

8 C’s

Team building process in the film is very significant. Sixteen players from different parts of the country with different backgrounds and diversity meet for the first time for a common cause. Relating each C of team work to “CHAK DE INDIA”

1) Commitment

The initial entry of the players of the team is interesting. The players introduce themselves as representative of their respective states in the introductory session, except Vidya Sharma, who says that she is from India, which subsequently

makes her way to be captain of the team.” Mujhe Sirf ek mulk ka naam sunaai deta hai – I..n..dia “This shows that the leader wants the team to be aware of their goal and be committed to it. The coach is committed to achieve the goals and he wants every members commitment

There was emergency derailment or rerouting , when they go abroad to play for the world cup.

2) Contribution

Team also need self-leadres who takes responsibility for getting thing done .This quality can be observed in Vidhya Sharma. Bindia naik is seniuor player, however work team need people who have straong technical and inrepersonal skills and willing to learn. She was not at all willing to learn and lacked in interpersonal skills.At the end, When team was in need of Bindia Naik ,the coach empowered her and she was motivated to play well and the taem had won against Argentina. She aws only the player who could break back to back manning of the opponent.

3) Communication

The goals are clearly communicated to the team by the their coach.The coach’s approach in training the team is not friendly.It has been oserved that the coach comminicates the team in a negative for eg . Women can not play hockey, however this motivates the team to play much better.Open communication can be oserved when the coach is training all the girl and pointing out their mistake.He was giving a fair feedback ,so that the team will improve.

4) Cooperation

“We do it right the first time” this has been lacking in the movie cause they had lost very badly in their match with Australia.Preeti and Komal are the girls who play for them selves, not for the country. They hardly cooperate with each other. How ever, in the crucial final match, they come together and work together to ensure that India wins. Creativity Can be observe when all the team members forgive mistake , respect differences and cooperates with each other to achieve the goalGunjan the senior player keeps her ego aside, and develop a generous spirit (You cant have your way allthe time and –to add value develop a generous teamspirit)

5) Conflict ManagementThe Coach Changes the sleeping position of the girlto resolve confluict and encourage team spirit. He also passes a rule that no staying with your state girl.Komal Chautala (Chitrasi Nayak), the ace center forward of Haryana state gets punished for entering into an argument with Preeti and punished for a week with 5 similar offenders. In the same way Balbir Kaur, Aliya Bose, Bindia Nayak and the one more girl from Darjeeling gets punished for misbehaving. At the end Komal & Preeti Resolve their conflict and the team had won the final match against Australia

6) Change ManagementBindia Nayak, the right half senior most player for her lifetime from Railways is dormant for her cool reaction in the field and become water –girl for the team during the world cup .She is neutralized several times in the film for her ego. Even if she is most professional player of the team, she is not allowed to play for her undisciplined behaviour. Her position was changed from forward to centerWhen you need the best, by pass all your rules and call her. SRK goes and requests her to play when India has to confront Korea. She was the need of the time. Punch word-Compromise with the ego.

7) Connections

Coach tries to develop a connection between the team to encourage team spirit.Some times crisis and conflicts help in team building. The show down with the street Romeos in the McDowell outlay was the foundation of team building and confidence building. Punch point-When there is a crisis, the team members come together.In the finals all team members develops a sort of connection including Preeti & Komal.

8) Competetion The top scorers (Preeti Sabharwal and Komal Chautala) competing to bag the highest scorer tag. What really happens is that they start competing with each other which eventually turns out to be advantageous for the opponents.

Behavioral Communication

The behavior of the girls from Jharkhand clearly revealed their exposure and their Introvert nature.Balbir Kaur(Punjabi)’s behavior clearly communicated that she is very healthy, strong and straight forward.Preeti Sabarwal ‘s behavior showed that she is from a good family and she is very cool and also she is determined and focused about her career.Bindia Naik’s behavior proved that she is aggressive, egoistic and.

Though what ever may be their individual behavior portrayed, the one thing all had common was they were the most deserving candidates and had a burning passion in them to win the world cup.

Self Esteem

There were a few participants who maintained a self esteem in them:-

Preeti Sabarwal portrayed that though she is a girl she has all the capabilities and then to maintain her self esteem she even challenged her Fiancee.Bindia Naik had a high self esteem . She had her own glorious past, lived in her own world and never cared about the game because she was a senior player and had a negative self esteem.The cold war between preeti and komal to be the best and have a good self esteem.Girls to have their self esteem at the zenith point, they wrestled with some boys when they commented them at Mc.Donald’s.

Conclusion"Chak De" helps us understand concepts like human resource management, strategy, motivation, determination, leadership skills and to be ambitious. Movie also taught us how to work out best from the worst situation. We have our chance till the last moment, so never to lose hope till the last moment. There a lot of things to be learnt from the movie to develop our skills. Its a kind request to everybody that please watch the movie as the movie rocks.