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July 2005 2-541 WorkCentre Pro 275 Family (CC232-WCP275F) 22-300 Status Indicator RAPs 22-300 AHA End of Record Error RAP 22-300 AHA end of record error (Advanced Hardware Architecture). Initial Actions Clear obstructions from the paper path. Procedure • Switch off the machine, then switch on the machine, GP 14. • Figure 1. Check the conductive path between the transfer / detack corotron halo guide and the bias contact, PL 8.15 Item 23. A bad contact can cause a corrupted image on the print. • Clean the transfer / detack corotron and check for signs of arcing, ADJ 9.1. • Figure 1, Check and if necessary clean the area of the halo guide, registration guide. – Check the bias contact, connection. – Check that the bias is available at the halo guide while the machine is in run mode. For the voltage range of the registration chute bias, refer to 09-060 HVPS Fault RAP. • Xerographic contamination may be caused by the failure of the scorotron cleaner, go to the 09-341, 09-342 Scorotron Cleaning Failure RAP. NOTE: If the fault has been caused by contamination and showing a CQ defect of band- ing on the prints. Check the fuser module stripper fingers for contamination. If necessary clean the stripper fingers or install a new stripper fingers (32-55 ppm) PL 10.8 Item 4, (65- 75 ppm) PL 10.10 Item 4. • Check the machine fault history for other fault codes that occurs around the same time as the 22-300 fault code and follow the related RAP. • If 22-300 codes persist, the jobs may be beyond the capabilities of the machine. Request the customer to select job parameters that are within the capabilities of the machine. Figure 1 Component location Registration guide Halo guide Registration chute bias connection Bias contact Transfer/detack corotron
Transcript of chain_22
22-300Status Indicator RAPs
22-300 AHA End of Record Error RAP
omponent location
Registration guide
Halo guide
tactTransfer/detack corotron
July 20052-541WorkCentre Pro 275 Family (CC232-WCP275F)
22-300 AHA end of record error (Advanced Hardware Architecture).
Initial ActionsClear obstructions from the paper path.
Procedure• Switch off the machine, then switch on the machine, GP 14.
• Figure 1. Check the conductive path between the transfer / detack corotron halo guide and the bias contact, PL 8.15 Item 23. A bad contact can cause a corrupted image on the print.
• Clean the transfer / detack corotron and check for signs of arcing, ADJ 9.1.
• Figure 1, Check and if necessary clean the area of the halo guide, registration guide.
– Check the bias contact, connection.
– Check that the bias is available at the halo guide while the machine is in run mode. For the voltage range of the registration chute bias, refer to 09-060 HVPS Fault RAP.
• Xerographic contamination may be caused by the failure of the scorotron cleaner, go to the 09-341, 09-342 Scorotron Cleaning Failure RAP.
NOTE: If the fault has been caused by contamination and showing a CQ defect of band-ing on the prints. Check the fuser module stripper fingers for contamination. If necessary clean the stripper fingers or install a new stripper fingers (32-55 ppm) PL 10.8 Item 4, (65-75 ppm) PL 10.10 Item 4.
• Check the machine fault history for other fault codes that occurs around the same time as the 22-300 fault code and follow the related RAP.
• If 22-300 codes persist, the jobs may be beyond the capabilities of the machine. Request the customer to select job parameters that are within the capabilities of the machine.
Figure 1 C
Registration chute bias connection
Bias con
WorkCentre Pro 275 Family (CC232-WCP275F)
ability That Does Not Exist RAP not exist. Job terminated.
s not exist. Job terminated.
t does not exist. Job terminated.
e resent with acceptable instructions that are within
ine, then switch on the machine, GP 14.
July 20052-54222-306 to 22-315, 22-801, 814, 22-316, 22-810, 22-820
Status Indicator RAPs
22-306 to 22-315, 22-801, 814 System Error RAP22-306 No proposal for rejection.
22-307 Reschedule Error. Can not find reschedule point for rejection.
22-309 No accept time out error. Consecutive no accepts received from a module exceeds the threshold value (20). Five consecutive 22-309s will cause a 22-819.
22-310 Image sequence error. Job terminated.
22-315 Module completion no response fault. One or more modules did not respond with com-pletion message.
22-801 Module completion message received after IOT returned to standby.
22-814 Module registration late error. Module registration message received beyond required time window.
Initial Actions• Switch off the machine, then switch on the machine, GP 14.
• Check for and clear any obstructions in the paper path.
Procedure• If a 22-315 fault code is displayed, go to the 06-340 ROS Laser Failure RAP.
• If the problem persists, the jobs may be beyond the capabilities of the machine. Request the customer to select job parameters that are within the capabilities of the machine.
22-316, 22-810, 22-820 Cap22-316 Job requires a paper tray that does
22-810 Job required IOT capability that doe
22-820 Job required finishing capability tha
Procedure• The job will be terminated and must b
the capabilities of the machine.
• If the error recurs, switch off the mach
22-370, 22-400 to 22-403Status Indicator RAPs
22-370 Cannot Communicate to the XSA Database RAP 22-400 to 22-403 Option Install Failure RAPll the network scanning (scan to file) option.
ll the server fax option.
ll the E-mail (scan to E-mail) option.
ll the internet fax option.
n the machine, GP 14.
ls / System Software Version.
7. If the software version starts with the number 6 or es not support internal fax option.
figuration and check:
connected between the network controller and the L 16.10 Item 12.
uld be a minimum of 96Mb.
the memory capacity, PL 16.10 Item 9.
e processor cable is connected correctly at the net- processor PWB module, PL 16.10 Item 12.
he system administration guide CD1, for the install r found in the software options kit.
July 20052-543WorkCentre Pro 275 Family (CC232-WCP275F)
22-370 A loss of data communications between the image processing PWB and the network controller.
The Xerox Standard Accounting (XSA) feature will only be available on a System Terminal (ST) devices. The administrator enables the feature through the machine user Interface or by a Web user interface.
ProcedurePerform the following:
• Switch off the machine, then switch on the machine, GP 14.
• Check the connections between the image processing PWB and the network controller. Refer to 03-340, 03-416 Image Processing PWB and Network Controller Faults RAP.
22-400 The system manager failed to insta
22-401 The system manager failed to insta
22-402 The system manager failed to insta
22-403 The system manager failed to insta
ProcedurePerform the following:
• Switch off the machine, then switch o
• Enter Machine status / Machine Detai
The version number should start with 8, this is a WorkCentre model and do
• Select Machine Hardware Option Con
– The network controller: Present.
– Check that the Firewire cable isimage processor PWB module, P
– The net work controller RAM sho
If less then 96Mb then increase
If unknown, then check the imagwork controller and at the image
• Reinstall the failed option. Refer to tinstruction. Enter the kit option numbe
WorkCentre Pro 275 Family (CC232-WCP275F)
all Failure RAPll the embedded fax option.
led correctly.
n the machine, GP 14.
efer to the system administration guide CD1, for the rompts.
July 20052-54422-404 to 22-406, 22-407
Status Indicator RAPs
22-404 to 22-406 Option Install Failure RAP22-404 The system manager failed to install the network accounting (JBA) option.
22-405 The system manager failed to install the on demand image overwrite option.
22-406 The system manager failed to install the immediate image overwrite option.
ProcedurePerform the following:
• Switch off the machine, then switch on the machine, GP 14.
• Reinstall the failed option. Refer to the system administration guide CD1, for the install instruction. Enter the kit option number found in the software options kit.
22-407 Embedded Fax Inst22-407 The system manager failed to insta
Initial Actions• Check if the Fax tab is greyed out.
• Check that the compact flash is instal
ProcedurePerform the following:
• Switch off the machine, then switch o
• Go to 20G Embedded Fax Checkout.
• Reinstall the embedded fax option. Rinstall instruction. Follow the screen p
22-410 to 22-416, 22-417Status Indicator RAPs
22-410 to 22-416 Option Remove Failure RAP 22-417 Embedded Fax Remove Failure RAPve the embedded fax option.
n the machine, GP 14.
wing:
er the Tools pathway.
e current password and select Enter.
d select More.
ed before it can be removed.
d select the failed option.
t. A Fax Install window appears and the options are l now or Install later. Select the option required.
ill reset with the new configuration. When complete l not appear in the machine user interface screen.
ill occurs, go to dC132 NVM initialization and select
oved from the machine. Switch off the machine, GP Switch the machine on, GP 14.
appears.
ed option.
ed option.
July 20052-545WorkCentre Pro 275 Family (CC232-WCP275F)
22-410 The system manager failed to remove the network scanning (scan to file) option.
22-411 The system manager failed to remove the server fax option.
22-412 The system manager failed to remove the E-mail (scan to E-mail) option.
22-413 The system manager failed to remove the internet fax option.
22-414 The system manager failed to remove the network accounting (JBA) option.
22-415 The system manager failed to remove the on demand image overwrite option.
22-416 The system manager failed to remove the immediate image overwrite option.
ProcedurePerform the following:
• Switch off the machine, then switch on the machine, GP 14.
• To remove the option perform the following:
1. Press the (Access) button to enter the Tools pathway.
2. On the key pad enter (1111) or the current password and select Enter.
3. Select Go to Tools.
4. Wait for the screen to refresh and select More.
5. Select Optional Services.
6. Select the option to be disabled.
7. Select Disable.
NOTE: An option must be disabled before it can be removed.
8. Select Save
9. Wait for the screen to refresh and select the failed option.
10. Select Remove
11. Select Save
12. Select Confirm
13. Select Exit Tools
14. The machine system reboots.
15. The network controller will reset with the new configuration. When complete the optional feature removed will not appear in the machine user interface screen.
If the fault is not cleared then reload the software, GP 4.
22-417 The system manager failed to remo
ProcedurePerform the following:
• Switch off the machine, then switch o
• To remove the option perform the follo
1. Press the (Access) button to ent
2. On the key pad enter (1111) or th
3. Select Go to Tools.
4. Wait for the screen to refresh an
5. Select Optional Services.
6. Select the option to be disabled.
7. Select Disable.
NOTE: An option must be disabl
8. Select Save
9. Wait for the screen to refresh an
10. Select Remove
11. Select Save
12. Select Confirm
13. Select Exit Tools
14. The machine system reboots.
After the machine system rebooto View Install Information, Instal
15. The network controller, if fitted wthe optional feature removed wil
• If the embedded fax remove failure stAll Copier NVM and reset the NVM.
• If the embedded fax PWB is to be rem14. Remove the embedded fax PWB.
Perform the following:
1. An Options not detected window
2. Select SA confirm.
3. Enter password (1111).
4. Select Enter.
5. Select line 1 fax card.
6. Select Confirm removal of select
7. Repeat for line 2 fax card.
8. Select Confirm removal of select
9. Select Confirm.
10. Select Save.
WorkCentre Pro 275 Family (CC232-WCP275F)
ble Failure RAPble embedded fax option.
n the machine, GP 14.
wing:
er the Tools pathway.
e current password and select Enter.
d select More.
ill reset with the new configuration. When complete l not appear in the machine user interface screen.
occur. Go to dC132 NVM initialisation and select All
July 20052-54622-419, 22-421
Status Indicator RAPs
22-419 Embedded Fax Enable Failure RAP22-419 The system manager failed to enable embedded fax option.
ProcedurePerform the following:
• Switch off the machine, then switch on the machine, GP 14.
• Go to 20G Embedded Fax Checkout.
• To enable the option perform the following:
1. Press the (Access) button to enter the Tools pathway.
2. On the key pad enter (1111) or the current password and select Enter.
3. Select Go to Tools.
4. Wait for the screen to refresh and select More.
5. Select Optional Services.
6. Select the Embedded fax.
7. Select Enable.
8. Select Save
9. Select Exit Tools
10. The network controller, if fitted will reset with the new configuration. When complete the optional feature removed will not appear in the machine user interface screen.
22-421 Embedded Fax Disa22-421 The system manager failed to disa
ProcedurePerform the following:
• Switch off the machine, then switch o
• To disable the option perform the follo
1. Press the (Access) button to ent
2. On the key pad enter (1111) or th
3. Select Go to Tools.
4. Wait for the screen to refresh an
5. Select Optional Services.
6. Select the Embedded fax.
7. Select Disable.
8. Select Save
9. Select Exit Tools
10. The network controller, if fitted wthe optional feature removed wil
• The embedded fax disable failure stillCopier NVM and reset the NVM.
22-450, 22-451Status Indicator RAPs
22-450 Test Pattern Standard Grey Level Too High RAP 22-451 Test Pattern Average Grey Level Too Low RAPutine has determined that the average grey level rt of the test pattern as measured by the scanner is
fault occurs the (IQA) image quality adjustment fac-
he Bypass Tray.
are dark or black refer to IQ1 Image Quality Entry for dark or black images.
ent factor in the NVM is not too high causing the very dark test pattern. Enter dC131 location 06-04 eset value to 100. Reboot the machine and repeat t Routine.
light level, is correct and not set high. Enter dC131et value to default. Reboot the machine and repeat t Routine.
et high. Enter dC131 location 09-021 developer bias
level may be too high. Go to the RAP 03-395, 396,
July 20052-547WorkCentre Pro 275 Family (CC232-WCP275F)
22-450 The image quality adjustment routine has determined that the test pattern stan-dard deviation is too high. The standard deviation of the grey levels of the test pattern as scanned by the scanner is too high.
Initial ActionsLoad A4 (8.5x11 inch) white paper LEF in the Bypass Tray.
ProcedureRun print samples using a test pattern and inspect the copy quality. All copy quality defects must be rectified before running the image quality adjustment routine. Streaks and non-uniform halftone prints can cause the code to be shown.
Take print samples to check image quality. Refer to IQ1 Image Quality Entry RAP to resolve image quality defects.
22-451 The image quality adjustment roof the test pattern is too low. The grey patoo dark (i.e. low grey levels = dark). If thistor will not be readjusted and stay as it is.
Initial ActionsLoad A4 (8.5x11 inch) white paper LEF in t
ProcedurePerform the following:
• Make print samples and if the imagesRAP to resolve image quality defects
• Check that the image quality adjustmROS to have a high level output andimage quality adjustment factor and rthe ADJ 9.2 Image Quality Adjustmen
• Check in dC131 location 06-01 ROS location 06-01 ROS light level and resthe ADJ 9.2 Image Quality Adjustmen
• Check that the developer bias is not sprint level and reset value to default.
• If the fault still occurs the ROS output852, 853 IOT PWB Fault RAP.
WorkCentre Pro 275 Family (CC232-WCP275F)
aximum RAPent factor has been set to the maximum value rn is light, but not light enough to create a 22-452
quality being too dark, as the ROS output level may 22-760 failure.
he Bypass Tray.
rough the document handler the correct way up.
s are light or white refer to the IQ1 Image Quality fects for light or white images.
ent factor in the NVM is not too, low causing high test pattern.
age quality adjustment factor, reset value to 100. DJ 9.2 Image Quality Adjustment Routine.
light level, is correct and not set low. Enter dC131alue to default. Reboot the machine and repeat the utine.
et low. Enter dC131 location 09-021 developer bias
t level may be too low. Go to the RAP 03-395, 396,
July 20052-54822-452, 22-760
Status Indicator RAPs
22-452 Test Pattern Average Grey Level Too High RAP22-452 The image quality adjustment routine has determined that the average grey level of the test pattern is too high. The grey part of the test pattern as measured by the scanner is too light (i.e. high greys levels = light). If this fault occurs the (IQA) image quality adjustment factor will not be re-adjusted and will stay as it is. Subsequent IQ will not be altered.
Initial ActionsLoad A4 (8.5x11 inch) white paper LEF in the Bypass Tray.
ProcedurePerform the following:
• Check that the test pattern was fed through the document handler the correct way up.
• Make print samples and if the images are light or white refer to IQ1 Image Quality Entry RAP to resolve image quality defects for light or white images.
• Check that the image quality adjustment factor in the NVM is not too low causing a high ROS light level output, and very light test pattern.
Enter dC131 location 06-04 (IQA) image quality adjustment factor, reset value to 100. Reboot the machine and repeat the ADJ 9.2 Image Quality Adjustment Routine.
• Check in dC131 location 06-01 ROS light level, is correct and not set low. Enter dC131location 06-01 ROS light level, reset value to default. Reboot the machine and repeat the ADJ 9.2 Image Quality Adjustment Routine.
• Check that the developer bias is not set low. Enter dC131 location 09-021 developer bias print level and reset value to default.
• If the fault still occurs the ROS output level may be too low. Go to the RAP 03-395, 396, 852, 853 IOT PWB Fault RAP.
22-760 IQA Factor Set to M22-760 The (IQA) image quality adjustm(dark). The fault will occur if the test pattefault. This may result in subsequent imagebe too high. Check in fault history to find a
Initial ActionsLoad A4 (8.5x11 inch) white paper LEF in t
ProcedurePerform the following:
• Check that the test pattern was fed th
• Make print samples and if the imageEntry RAP to resolve image quality de
• Check that the image quality adjustmROS light level output, and very light
Enter dC131 location 06-04 (IQA) imReboot the machine and repeat the A
• Check in dC131 location 06-01 ROSlocation 06-01 ROS light level, reset vADJ 9.2 Image Quality Adjustment Ro
• Check that the developer bias is not sprint level and reset value to default.
• If the fault still occurs the ROS outpu852, 853 IOT PWB Fault RAP.
22-761, 22-819, 22-831 to 22-837Status Indicator RAPs
22-761 IQA Factor Set to Minimum RAP 22-819, 22-831 to 22-837 Time Out Error RAP fails to respond to the job queue request. This is ious job request, or has failed or locked up.
Job terminated. Can be caused by five consecutive
image processor and user interface.
n image processor and network controller print ser-
n image processor and network controller scan to
image processor and network controller scan to fax
en queue utility and either DC job service or the
ion service not responding to List jobs RPC call for
the image processor and file 2 E-Fax services.
in the paper path.
about the same time, in case a more relevant fault
n the machine, GP 14.
rform the relevant RAP for the fault that occurred ing.
be beyond the capabilities of the machine. Request that are within the capabilities of the machine.1
July 20052-549WorkCentre Pro 275 Family (CC232-WCP275F)
22-761 The (IQA) image quality adjustment factor has been set to the minimum value (light). The fault will occur if the test pattern is dark, but not dark enough to create a 22-451 fault. This may result in subsequent image quality being too light, as the ROS output level may be too low. Check in fault history to find a 22-761 failure.
Initial ActionsLoad A4 (8.5x11 inch) white paper LEF in the Bypass Tray.
ProcedurePerform the following:
• Make print samples and if the images are dark or black refer to the IQ1 Image Quality Entry RAP to resolve image quality defects for dark or black images.
• Check that the image quality adjustment factor in the NVM is not too high causing high ROS light level output and very dark test pattern.
Enter dC131 location 06-04 (IQA) image quality adjustment factor and reset value to 100. Reboot the machine and repeat the ADJ 9.2 Image Quality Adjustment Routine.
• Check in dC131 location 06-01 ROS light level, is correct and not set high. Enter dC131location 06-01 ROS light level and reset value to default. Reboot the machine and repeat the ADJ 9.2 Image Quality Adjustment Routine.
• Check that the developer bias is not set high. Enter dC131 location 09-021 developer bias print level and reset value to default.
• If the fault still occurs the ROS output level may be too high. Go to the RAP 03-395, 396, 852, 853 IOT PWB Fault RAP.
The 22-83x faults occur when the serviceeither because it is busy processing a prev
22-819 Cycle up / cycle down loop failure. 22-309s.
22-831 List jobs request timed out between
22-832 List jobs request timed out betweevice.
22-833 List jobs request timed out betweefile.
22-834 List jobs request timed out between/ server fax service.
22-835 List jobs request timed out betweembedded fax services.
22-836 Network controller scan to distributscan to E-mail or for internet fax.
22-837 List jobs request time out between
Initial Actions• Check for and clear any obstructions
• Check for other fault codes generatedcode has been generated.
Procedure• Switch off the machine, then switch o
• Go to the fault history (GP 2) and peprior to any of the above faults occurr
• If the problem persists, the jobs may the customer to select job parameters
WorkCentre Pro 275 Family (CC232-WCP275F)
July 20052-55022-761, 22-819, 22-831 to 22-837Status Indicator RAPs
