C.H. Robinson - Global Forwarding Overview
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Transcript of C.H. Robinson - Global Forwarding Overview
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Global ForwardingOverview Presentation
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Who we are Our people, processes, and technology set us apart
110 years of innovation and still shaping the future
Global services company
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
C.H. Robinson Overview
Global 3PL leader
100+ years of industry expertise
Network offices in North America, Asia, Europe and South America
Mode and capacity neutral
Publicly owned and traded on NASDAQ (Symbol: CHRW)
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
A powerful network that works for you
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Our people, processes, and
technology improve the world’s
transportation and supply
chains, delivering exceptional
value to our customers and
suppliers.
Mission Statement
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
People & expertise are an extension of your team
Smart, empowered people
Experts help you improve productivity
Specialists offer proactive strategies
Extension ofyour team
Top 10% of companies for employee engagement
Average tenure of 6 years gives you consistent service and market knowledge
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Stability and Scale
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Total Landed Cost: Hidden Costs in Transportation
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Diving Deeper into Total Landed Cost
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Leverage supply chain experience to help you make better decisions.
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Committed to continuous process improvement for your supply chain
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Supply Chain Model
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Global Network and Services©
2016 C.H
. Robinson W
orldwide, Inc. A
ll Rights R
eserved.
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Broad Industry ExpertiseWE DELIVER AN AVERAGE OF
3 SERVICES PER TOP 500 CUSTOMER
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
C.H. Robinson Office
Agent location
Global Control Tower
Global Forwarding Network
17
3,448Employees
109Offices
68Agent Offices
3 COUNTRIES
1,456EMPLOYEES
37OFFICES
10 COUNTRIES
1,487EMPLOYEES
41OFFICES
5 COUNTRIES
85EMPLOYEES
8OFFICES
19 COUNTRIES
420EMPLOYEES
23OFFICES
NORTH AMERICA ASIA PACIFIC SOUTH AMERICA EUROPE
38Countries
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Global Forwarding offices by region
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Global Forwarding Transpacific Eastbound (TPEB)• No. 1 from China to U.S. – 272,211 TEUs• No. 2 from Asia to U.S. – 390,000 TEUs
LCL ocean volumes• Outbound U.S. – 95,000 CBM• Inbound U.S. – 350,000 CBM • Other – 55,000 CBM
570,000 TEUsAnnual global
ocean volumesOCEAN
AIR118,000,000 kgs
Annual global air freight
North America outbound33,000,000 kgs
North America inbound65,000,000 kgs
Total transactions~600,000
Customs entries~350,000
CUSTOMSLeading North
America customs house broker
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Portfolio of ServicesOceanKeep your cargo moving at agreed-upon pricing with capacity allocations
• Competitive pricing• Space commitments
Reduce transit time and risk with direct consolidation containers to/from inland ports
• LCL consolidation programs• In-house NVOCC division (CHRistal Lines®)
Gain options to improve speed to market and minimize inventory costs
• Multiple service contracts• Match your business strategy with just in time
(JIT) transportation
Air• Pay for the space you use with reserved weekly
allocations • Strong carrier relationships offer flexibility and
options
Customs• Trusted Advisor® philosophy• Reduce delays with a Customs Trade
Partnership Against Terrorism (C-TPAT) validated company
Project Logistics• Global services for over dimensional and
project cargo loads• Complete project management options
available
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Convenient global air freight services around the world.
• Flexible solutions. Tailored services to meet your needs to/from anywhere in the world.
• Space allocations. Strong relationships with airlines to reserve dedicated space.
• Global destinations. Weekly consolidations to nearly every major city in the world.
• Accessibility. Efficient gateway city options to maximize capacity and minimize cost, while providing seamless high quality service.
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Global Air Services
• Pickup and delivery
• Buyer’s consolidation services
• Direct IATA bookings
• Document processing, banking, and insurance
• Dangerous goods, oversized, and temperature sensitive options
• Hand carry solutions for high priority shipments
• Chartered flights available
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Core Air Freight Corridors
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Key Air Freight Lanes*
*2015 volume data
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Flexible ocean freight forwarding options for you
• Customized service options. From FCL to LCL, a global network will handle all your shipping needs.
• Certified. Licensed NVOCC, OTI, freight forwarder, and C-TPAT certified.
• Industry-leading. Rated the number two NVOCC on the Trans-Pacific Eastbound (Asia to U.S.) and the leading LCL carrier on the Trans-Pacific.
• Door-to-Door. Complete ocean services through an extensive dedicated network from pickup to delivery.
• Global Visibility. Navisphere®, Global Trade Reports®, and PO Management provide complete clarity to your freight.
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Ocean Services
• Flexible carrier selection
• Reliable documentation processing and banking
• Export compliance service
• Marine insurance available
• Options for dangerous goods
• Real time online tracking
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
• In-house NVOCC division (CHRistal Lines®)
• Weekly sailings to worldwide destinations
• Online U.S. Export sailing schedule with fixed cutoffs
• Competitive pricing
• Unique LCL consolidation programs
• Onsite container loading and container pool
Ocean LCL
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Key Ocean Freight Lanes*
*2015 volume data
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Ocean & Air U.S. Importing
• Large ocean service contracts with reliable carriers
• Regular LCL and FCL ocean consolidations from all major ports
• Multiple weekly air consolidations from all major markets
• Buyer’s consolidation services
• Online tracking capabilities
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Trade Policy TeamU.S. export and U.S. import compliance can seem daunting and complex, but C.H. Robinson’s Trade Policy group offers comprehensive consulting services that can help you understand and navigate the intricacies of the business.
• Team is comprised of Licensed Customs House Brokers
• Combined 60+ years of experience
• Will work with you to uncover issues and provide resources, knowledge and information to help you reduce compliance risk
• Services include:
• Compliance audits, customized policy and procedure manuals, onsite training, tariff classification, antidumping and countervailing duty (ADD/CVD) assessments, C-TPAT, customized ad hoc consulting
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
• Licensed in-house Customs Brokers at every location– A Trusted Advisor® philosophy helps streamline international
and regulatory compliance
• Compliance training and auditing
• Extensive knowledge of the diverse import regulations Temporary Import Bond (TIB) Foreign Trade Zone (FTZ) Surety Bonds Quota/visa assistance Partner Government Agencies: FDA, F&W, FCC, DOT, EPA,
and USDA
Customs Brokerage
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
C.H. Robinson is your Trusted Advisor® for Customs Services
• Knowledgeable. Get expert compliance and supply chain guidance from a team of licensed customs brokers.
• Efficient. Specialists focus on ways to minimize duties, reduce compliance risk, and decrease cycle times.
• Holistic approach. Benefit from business reviews and compliance consultation to conform to existing government regulations and stay ahead of changing compliance laws.
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Experience a full suite of customs brokerage services
• Standard Customs Brokerage Service Includes:
• Transactional HTS classification• Non-advocacy binding rulings• Assistance answering requests from Customs and other
government agencies• Filing of post-entry amendments and protests
• Trade Policy Division Offers:• Project HTS classification• Advocacy binding rulings• Supply chain security program services• Mock import and export audits• Audit preparation and defense• Assistance in development of internal controls• Trade data analysis through Global Trade Reports®• Trade compliance project support• Ad hoc consulting• On-site training services and seminars
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Rely on business intelligence from Global Trade Reports®
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Vendor Management
Services
Purchase order (P.O.) management
Vendor management, compliance, and educational workshops
Container freight stations (CFS)
Pre-distribution programs
Order consolidation
FCL (CY-CY) and consolidated (CFS-CY) load management
Documentation collection, compliance, and reporting
Carrier contract management
Customized standard operating procedure (SOP) development
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
30% of losses during transit are unavoidable (i.e. General Average)
Lloyds of London reports that on average, a ship sinks every day
Ocean liability is limited to $500 per package
Air liability is limited to approximately $23-$29 per kilo (depending on the convention adopted by the country of destination)
Did You Know?
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
• “All-risk” coverage. Relieves you from the financial exposure from physical loss or damage to your goods while in transit.
• Knowledgeable advice. Insurance experts work with you for policy comparisons, competitive rates, and claims support.
• Customized coverage/Affordable rates. Flexibility to structure your cargo insurance based on your financial risk at considerably competitive rates.
Protect your investment with cargo insurance for ocean and air
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
• Policy comparisons
• Competitive rates• No- or low-deductible options• Fast billing capabilities with a single invoice for freight and
insurance
• Proposals of insurance
• Claims assistance
• Risk management services
Cargo Insurance
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Export Compliance
• In-house export compliance department provides training for employees on export regulations
• Program reduces the chances of shipment delays by a governmental agency due to document discrepancies or questions of legitimacy
• Employees assist with compliance questions and act as a “last line of defense” for your company
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Export Compliance Concerns and Planning
Concerns
Licensing
Embargoes
Proliferation
Anti-boycott
Denied persons
Re-exports
Diversion
Deemed exports
Plan
Use common sense
Get educated
Properly classify your commodities
Develop your resources
Stay current
Document, document, document
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Prestige™ Services
• Specialized in shipping: • Wine, spirits, and beverages• Jewelry, crystals, and precious metals• Garments, textiles, and fine leathers• Perfumes and cosmetics• Perishable delicacies
• Secured warehousing• Facility security audits and theft risk reduction programs• Temperature recorders for highly accurate transit temperature conditions• Insulation products, ranging from thin thermal blankets to large polyurethane panels• Chaperones and escorts
Keep your products secure while in transit. Your logistics expert can help by arranging for options that can detect and prevent unauthorized access and protect the integrity of goods.
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Project Logistics
• Heavy lift and/or over dimensional components • Worldwide material sourcing and final destinations• Multi-modal solutions
• Chartering of ocean vessels or specialized aircraft• Rail, barge • Specialized trucking• Cranes, rigging
• Deliver or receive cargo to meet ongoing construction or assembly process
• Technical expertise: Lifting, tie downs, stow plans, etc.• Comprehensive freight, site, and route studies• Complete project management, including onsite
supervision
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Navisphere provides 24-hour online tracking and tracing• Access to shipment status, P.O. tracking, bill of lading details, container rail location,
customs clearance information, and access to various online reports• Real time visibility of shipment updates• Better control of information• Access to global logistics data• Access via C.H. Robinson website
Enter your Navisphere
User name and Password here
Don’t have a user name yet? To request access, please contact your local sales representative.
Visit chrobinson.com to login
Global Visibility
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
Global Forwarding resources on the web: https://www.chrobinson.com/globalforwarding/
Global Forwarding blogs: http://blog.chrobinson.com/category/global-transportation/
Global newsroom: https://www.chrobinson.com/en/us/news/
C.H. Robinson website in other languages: https://www.chrobinson.com/en/us/Language/
Global Forwarding Resources
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
See Things Differently
It’s your job to make products your customers love. It’s our job to connect the world. Our people think in terms of free trade zones
and shipping schedules, but they’re also consumers who know what it takes for every item on a store shelf to get there. We see both
sides of the story. We see things differently.
https://www.chrobinson.com/en/us/About-Us/
© 2016 C.H. Robinson Worldwide, Inc. All Rights Reserved.
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