CH ICESWORKING FOR YOU | A MARSHALL FLEET SOLUTIONS COMMUNICATION

www.marshallfleetsolutions.co.uk

ISSUE 1SPRING/SUMMER 2017

I N S I D E

P3 Successful returnto CV Show

P4 First productionSLXi goes toCadwallader

P6 Answering tail liftquestions

“Our long-termrelationship with MarshallThermo King has beenbased on their provenability to provide anextremely good serviceto us over the years,backed by excellentaccount management.”Mark Pritchard, Operations Manager, Cadwallader Ltd

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Welcome to the firstissue of ‘Choices’, ournew regular customerfocused magazine.

The launch of Choices is part ofour ‘Working for You’ programmeoutlining the depth and breadthof services available fromMarshall Fleet Solutions.

In this, and future issues, we willbring you the latest news fromeach of our business streams, asthe company continues todevelop new initiatives andproducts/services that aretailored to your needs.

In this inaugural issue we haveplenty of things to tell youranging from the launch of ournew website and social mediaplatforms through to deliveringthe first production Thermo KingSLXi to one of our long-termcustomers, not forgetting thesuccess of our return to the CVShow at the NEC last month.

I hope you enjoy the content ofthis first issue and any feedbackon this publication, and any othermatter relating to Marshall FleetSolutions, is warmly welcomed.

Yours

Successful return

Putting our customers above all else since 1909.

George RalphManaging DirectorMarshall Fleet Solutions

Welcomefrom George

Our Vision

World ClassService Provider

Great CustomerExperience

HappyWork Force

Simplicity in everything we do

ContinuousImprovement

Grow Profitsto meet stakeholderexpectations

In April, Marshall Fleet Solutions madea successful return to the CV Show atthe NEC, Birmingham with visitorsflocking to the stand in a steady flowof interest in the company and itsplans for 2017 and beyond.

With a stylish stand, purposedesigned by Luton-based companyCreativ8, and highlighting the threeMarshall business streams, visitorswere able to interact with the varioushigh-tech support initiatives nowavailable.

Under the ‘Working for You’ banner,the stand message focussed onInnovation, Compliance and the MFSVision.

Recognition of the MFS approach toits customers came when CV ShowDirector David Crawford came on tothe stand to present ManagingDirector George Ralph with the 2017Land Transport Award for the BestTransport Refrigeration Specialists inthe UK. A fantastic all-round effort bythe Marshall Thermo King team.

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to the CV Show

On the Web

www.marshallfleetsolutions.co.uk CH ICES

With the launch of the brand new MFSwebsite for 2017-

www.marshallfleetsolutions.co.uk

– visitors to the site can see an up-to-date overview of Marshall FleetSolutions as a company, together with

detailed information about its threemain business divisions coveringtransport refrigeration, tail lift servicesand fleet management.

The website has been designed tocontain a significant and regularly

increasing amount of new content forviewing, including the latest ThermoKing product videos, as well as anactive Blog and News section.

…and on social media tooThe site has also been linked to MFS’sbrand new Social Media platforms forFacebook, Twitter and LinkedIn, as wellas video sharing platforms of YouTubeand Vimeo, all of which mirror the newwebsite in terms of design and layout.

In a recent ‘Web Watch’ review byleading trade publication ‘CommercialMotor’, they concluded that

“The website is easy tonavigate, provides an up-to date overview of thebusiness, together withinformation about theservices it provides, andcan be easily viewed on aPC, tablet or mobile.”

Putting our customers above all else since 1909.

Through its transport refrigerationdivision, Marshall Fleet Solutions hassupplied the first production ThermoKing SLXi-300 refrigeration system to bespecified by a UK operator. The state ofthe art refrigeration system has beenfitted to one of the latest Bizien 13.6mrefrigerated trailers in the all-refrigeratedtrailer hire fleet at Oswestry-basedcompany Cadwallader Ltd.

“Cadwallader has been a long-standingcustomer of Marshall Thermo King formany years now and we are extremelypleased that they chose the innovativeSLXi-300 as the preferred refrigerationsystem for this demonstration trailer, as itwill give their customers, and prospective

customers, a first-hand opportunity tosee the very latest in Thermo Kingtransport refrigeration technology,” said George Ralph, managing director,Marshall Fleet Solutions.

Cadwallader operates a 350 strong all-refrigerated trailer hire fleet and this2017 spec Bizien triple-axle trailer withthe Thermo King SLXi-300 refrigerationsystem is currently being demonstratedto Cadwallader customers all over theUK.

According to Mark Pritchard, operationsmanager at Cadwallader Ltd, “We favourThermo King refrigeration systems in ourfleet and were really excited about the

prospect of getting the newly launchedSLXi into our fleet as soon as possible.With the help of Marshall Thermo King,our preferred suppliers of Thermo Kingproducts, we have been able to take thevery first production SLXi unit in the UK.”

Mark continues, “This long-termrelationship with Marshall Thermo Kinghas been based on their proven ability toprovide an extremely good service to usover the years, backed by excellentaccount management. As TK is ourpreferred choice of refrigeration systemwithin our trailer hire fleet, we have beenable to build a strong workingrelationship with Marshall Thermo Kingover many years.”

First Thermo King SLXi system in UK

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Thermo King

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In early May, MFS opened a brand new Transport Refrigeration trainingschool facility at its North West branch in Ashton in Lancashire.

The purpose built training room is equipped with all mod cons includingair conditioning and a state of the art presenting suite. Separately thereare two attached practical demonstration areas where the learners canbe hands on with up to date Transport Refrigeration equipment.

Newcomers to the industry can also receive training from a very basiclevel including, electrical jointing, Brazing & Silver Soldering etc, whilstprogressing through the Thermo King accredited training academythrough to their Gold Certi-Tech standard.

Outstanding performance AwardMarshall Thermo King has been awarded Best Transport Refrigeration Specialists – UK inthe 2017 Land Transport Awards organised by industry publication, ‘Transport News’.

According to the judges,

“This prestigious award marks MFS out as one of themost outstanding performers in its field and we hopethat this will go a long way in helping you achieve evengreater results over the coming months and years.”

New Training facilities at Ashton

www.marshallfleetsolutions.co.uk CH ICES

Thermo King ‘Platinum’ status achieved once again Every year, transport refrigeration manufacturer Thermo King measures the performance of its dealers around the world in allaspects of its business concentrating on both sales and service disciplines. Marshall Fleet Solutions has achieved the highestpossible level of Platinum status in both categories.

“It is pleasing that, despite the volatile trading conditions experienced during 2016, the Marshall Fleet Solutions team has beenrated at the highest level for its performance as one of the leading Thermo King dealers in the world. This is truly recognitionof the hard work and devotion of all the staff here at the company.

Their contribution to this achievement is down to the superb teamwork put in byeveryone throughout the year. We look forward to ensuring that we provide allThermo King customers, new and old, with the best 24/7 service support acrossthe United Kingdom, working with the Marshall Thermo King brand,”commented George Ralph, Managing Director, Marshall Fleet Solutions

“Superb response times, with national coverage ensure that MFS continues todeliver excellent performance for us all over the UK. Extremely approachable,they work closely with us to share operational and performance data, whilstidentifying ongoing and future efficiencies.”Gerry Lyons,Group Engineering Manager, Hireco (TL) Ltd

Hireco has 300 trailers on full servicecontract with Marshall Fleet Solutions

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George RalphManaging DirectorMarshall Fleet Solutions

Putting our customers above all else since 1909.

Tail Lift Division

Heading up growing Tail Lift DivisionMarshall Fleet Solutions has announced the appointment and promotion of StanleyBackhouse as Head of Business Stream for the company’s growing Tail Lift Division.

Replacing Paul Townsend, who has now left the company, Stanley Backhouse hasbeen promoted from his previous position as Business Stream Manager at MarshallTail Lift and heads up the Tail Lift Division at the Cambridge based company,managing a department of over 70 staff nationwide.

Commenting on Stanley’s appointment, George Ralph, Managing Director,Marshall Fleet Solutions said,

“As Head of the Business Stream and part of the MFS Executive Team, Stanley’s role is to deliveroutstanding leadership and grow the Tail Lift Divisionof Marshall Fleet Solutions. Specifically, he will focuson implementing and operating a profitable andsustainable operating model, whilst growing thebusiness to capitalise on key market opportunities.”

Anything you need to know about Tail Lifts?The new MFS website has been designed to give our customers theanswers to many of the questions they wish to ask about the business.With regards to tail lifts, the MFS team has a wealth of experience and canhelp you with your business requirements, especially covering the complexsubjects of compliance and STE’s.

Just visit the FAQ page on the website –www.marshallfleetsolutions.co.uk/faqs - and you will get answers toimportant questions such as:

Is a Statutory Thorough Examination (STE) a legal requirement?

How often should a Statutory Thorough Examination (STE) be carried out?

What sort of Tail Lift do I need?

How often does a lift require a Weight test and is it a legal requirement?

At what intervals does my tail lift require routine servicing?

MAN Truck &Bus UK hasbeen usingMarshall FleetSolutions for over 18years

“Our Health and Safetyregime demands thehighest service levelsand quality support atall times; therelationship we havewith MFS ensures ourvehicles are maintainedto these levels withoutcompromise, whilstachieving a flexible,reliable and costeffective solution dayin, day out.”

David RossiterManaged Accounts ContractController, MAN Truck & Bus UK

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For the first time in the company’s history, Marshall FleetSolutions now has over 12,000 assets running on full repairand maintenance contracts with customers, representing anincrease of almost 200% in its contracts work over the pastthree years.

Commenting on this rapid surge in business George Ralph,Managing Director at Marshall Fleet Solutions said, “Since2013, we have experienced a tremendous increase in ourcontract maintenance business. In 2016 we broke the10,000th asset barrier for the first time but this has nowrisen to a much higher level with over 12,000 assetscurrently being managed by our nationwide team.”

George added,

“Such an increase in business levels isa challenge for any organisation toabsorb and control but it is one thatwe have been able to handle in ourstride through our long heritage ofeffective mobile engineer support,investment in the correct technologyas well as staff training at all levels inthe company.”

The 12,000 assets currently on contract maintenanceinclude transport refrigeration equipment, tail lifts withshutter doors, lifting decks and couplings and LCV fleets.

Fleet Management Division

"As the newest stream within the MFS business,we provide an all-encompassing fleetmanagement solution to our customers. Linkingour existing service and sales solutions inrefrigeration and tail lift we manage all ourcustomer fleet needs under one banner. Allaspects of compliance and vehicle histories aremanaged using industry leading technology withlive authorisation and detailed cost analysisprovided through either live portals or MI packstailored to suit our customers’ requirements.Internal and external supplier management whilstworking closely with OEM’s to provide worldclass customer service. "Jason BroderickHead of Fleet Management Division

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Contract Maintenance

Breaking records

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