CGHS Pune · CGHS Pune –Data Wellness center wise beneficiary data Sno Dispensary Name...

CGHS PuneMeeting with

Pensioner Associations

July 25, 2019

AGENDA

3:30 PM Welcome & Introduction

3:40 PM to 4:30 PM

Points raised by

• All India Central Government Pensioner’s Association, AICGPA• Defence Civilian Pensioners Association (DCPA)• Defence Accounts Pensioners Association (DAPA)

& other associations

4:35 PM to 5:15 PM Address by Additional Director, CGHS

5:15 PM to 5:30 PM Discussion

CGHS Pune – DataWellness center wise beneficiary data

Sno Dispensary Name Cardholders Beneficiaries

1 Wellness Center 1 6062 14323









Year-wise Beneficiary DataNew Beneficiaries

Year No. of Beneficiaries

2014-15 92636

2015-16 108839

2016-17 126402

2017-18 141694

2018-19 14991092636

108839

126402

141694149910

0

50000

100000

150000

200000

250000

2014-15 2015-16 2016-17 2017-18 2018-19

5 year growth in new beneficiaries

Year-wise Beneficiary DataNew Beneficiaries

3325038280

4372648998

51029

59386

70559

82676

9269698881

92636

108839

126402

141694

149910

0

20000

40000

60000

80000

100000

120000

140000

160000

2014-15 2015-16 2016-17 2017-18 2018-19

Serving Pensioner Total Beneficiaries

53.5% 66.5% 61.8%

CGHS Pune – DataPatients attendance data

January to June 2019

Sr. No. Dispensary Code Attendance

1 Wellness Center 1 31,683









Total 2,50,847

CGHS Pune – DataDoctors & pharmacists data

Sno Dispensary Name Doctors (Incl CMO I/c) Pharmacists










Doctor/Pharmacist to Patient Ratio

Wellness Center No. Wellness Center No.Average patients per Doctor

Average patients per Pharmacist

Wellness Center No.1 73 110









5-year Attendance PatternW.C.# 2010 2011 2012 2013 2014 2015 2016 2017 2018

1 12,354 18,204 27,799 35,063 40,011 51,165 60,331 60,742 67,093

2 40,944 38,760 46,639 52,489 53,177 63,847 63,414 58,508 71,629

3 29,873 34,650 38,415 42,461 41,394 45,768 46,188 42,141 49,741

4 27,305 24,540 24,800 27,595 29,955 31,015 31,685 32,027 36,172

5 40,442 42,205 46,729 54,210 58,940 67,932 76,010 74,759 82,399

6 56,678 55,668 60,801 65,864 64,977 63,644 65,721 66,344 72,313

7 62,416 77,591 70,975 71,731 79,396 89,596 87,136 80,731 85,429

8 117 1,956 23,960 32,914 36,637 45,932

9 87 679 8,925 14,384 15,569 19,619

TOTAL 2,72,022 2,93,629 3,18,170 3,51,630 3,72,499 4,47,867 4,79,799 4,69,475 5,32,345

Attendance in Wellness Centers

Growth in OPD Attendance Across Wellness Centers

Y-o-Y % GROWTH IN ATTENDANCE

W.C.# 2011 2012 2013 2014 2015 2016 2017 2018 2010-18

1 47.35 52.71 26.13 14.11 27.88 17.91 0.68 10.46 443.09

2 -5.33 20.33 12.54 1.31 20.07 -0.68 -7.74 22.43 74.94

3 15.99 10.87 10.53 -2.51 10.57 0.92 -8.76 18.03 66.51

4 -10.13 1.06 11.27 8.55 3.54 2.16 1.08 12.94 32.47

5 4.36 10.72 16.01 8.73 15.26 11.89 -1.65 10.22 103.75

6 -1.78 9.22 8.33 -1.35 -2.05 3.26 0.95 9.00 27.59

7 24.31 -8.53 1.07 10.69 12.85 -2.75 -7.35 5.82 36.87

8 1571.79 1124.95 37.37 11.31 25.37 91.70

9 680.46 1214.43 61.17 8.24 26.01 119.82

TOTAL 7.94 8.36 10.52 5.93 20.23 7.13 -2.15 13.39 95.70

Wellness Center wise increase in Attendance

Patient Waiting Time in Wellness Centers

13

• Continuous Increase in Attendance over 5 Years

• Average Waiting Time of 12 Minutes

• Increase in Average Waiting Time from 12 Minutes to 17 Minutes

• 10% of Patients with Waiting Time as 40 Minutes

2014 2015 2016 2017 2018 2019

Time

20K

25K

30K

35K

40K

Mo

nth

lyV

isits

TotalMonthlyVisitsover5Years

2014 2015 2016 2017 2018

0 20 40 60 0 20 40 60 0 20 40 60 0 20 40 60 0 20 40 60

0%

2.5%

5%

7.5%

10%

%o

fT

ota

lC

oun

t

0%

25%

50%

75%

100%

Ru

nn

ingS

um

ofC

oun

ts(

%)

EachPatientWaitingTimeDistributionOver5Years

0 20 40 60 80 100 120 140 160 180

IndividualWaitingTime(minutes)

0%

2%

4%

6%

8%

10%

%o

fT

ota

lC

oun

t

0%

20%

40%

60%

80%

100%

Ru

nnin

gS

um

of

Cou

nt(%

)

EachPatientWaitingTimeDistribution:95%Patientshave<65minWaitTime

WC1

WC2

WC3

WC4

WC5WC6

WC7

WC8

WC9

Proposed

Medicines Procurement at CGHS

Sources

• GMSD

• HLL

• KAPL

• Local Purchase

• Life Saving Medicines –

MSD

Source Orders Supplies

GMSD 202 167

HLL 592 10

KAPL 13 11

HAL 2 0

25%

2%

73%

0%

GMSD KAPL HLL HAL

Local Purchase fromAuthorized Local Chemists

L P Medicine supplies in May –June 2019 (average)

WCTotal

IndentedNext Working

Day% Supplies in 1 days

Within 2 days

% Supplies in 2 days

More than 2 days

% Supplies > 2 days

WC-1 3184 2954 92.78% 206 6.47% 24 0.75%

WC-4 1974 1838 93.11% 11 0.56% 0 0.00%

WC-5 4178 4168 99.76% 10 0.24% 0 0.00%

WC-6 3837 3562 92.83% 12 0.31% 13 0.34%

WC-7 4035 3926 97.30% 103 2.55% 5 0.12%

WC-8 4801 4648 96.81% 101 2.10% 52 1.08%

WC-9 2226 2176 97.75% 48 2.16%% 2 0.09%

Grand Total

24235 23272 96.03% 491 2.03% 96 0.40%

Empanelled Hospitals / HCOs

Total Empanelled HCOs 51

General Hospitals 30

Eye Clinics 11

Dental Clinics 2

Orthopaedic Hospitals 4

Diagnostic Laboratories 4

MRC-related statistics for CGHS Pune January to July 2019

No. of MRC Received 695

MRC Cleared 573

Claims returned/rejected 75

Sent for approval of Ministry (High value claims)

4

Pending for clearance (less than 30 days)

43

Average claim settlement (days) 20

MRC - Historical Perspective

Hospital Admissions/Expenses2014 – 22 Cr2018 – 55 Cr

2014 – 22,4792018 – 51,212

Grievances January to June 2019

Number of complaints received 31

Number of complaints resolved 14

Number of complaints pending with CGHS

17

Special achievements by CGHS Pune

• Amarnath Yatra

• Kerala Floods

• Specialized Clinics

Improvement in services / facilities 2019

• Contacting 80+ beneficiaries

• Card self printing facility

• Online appointment system

• Facilities of Television screens at all WCs

• Specialists services increased

• Special clinics – Respiratory diseases

– Diabetes clinics – WC- 1 and WC- 6

Future plans

• Opening of laboratory services WC -1

• Expansion of WC- 2

• Completion of renovation work at WC- 5

• Better infrastructure at WC- 3 & WC- 5

• Wi-Fi enabled wellness centers and use of facilities

• Better display of list of HCOs.- ( Standies & Flex prints)

CGHS PUNEDETAILS OF 80+ BENEFICIARIES CONTACTED BY WELLNESS CENTERS

NAME OF WELLNESS CENTER Apr-19 May-19 Jun-19

WELLNESS CENTER1 249 234 247









Back

Special Respiratory Diseases Programs Back

Pulmonary Rehabilitation Program

Back

Wellness Center No.1, Akurdi

Diabetes Education Program

In Progress at WC1

Back

CGHS Pune · CGHS Pune –Data Wellness center wise beneficiary data Sno Dispensary Name...

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