CFO SummitCFO Summit

The Business Value of ITThe Business Value of ITRick DevenutiRick Devenuti

Corporate Vice President & CIO Corporate Vice President & CIO Rick DevenutiRick Devenuti

Corporate Vice President & CIO Corporate Vice President & CIO

Sydney

Chofu & Otemachi

Les UlisTVP

Dublin Benelux

Madrid

Dubai

Singapore

Johannesburg

Sao Paulo

72,000 mailboxes

Microsoft IT Data

Canyon ParkRedmond

Los ColinasCharlotte

ChicagoMilan

Stockholm

Munich

400+ supported MS sites worldwide

4.5M+ e-mail messages per day internally

>400 apps 50K

employees

150,000+ PCs >7,000

servers

Single Instance SAP

Silicon Valley

Basic Practice 1

Create a mission statement and validate with executive management

Evangelize it to the troops

Communicate division’s role in the company to employees

Know how your division contributes to the overall success of the company

Mission Sound Bites

Integrated operations and IT

Deliver focused, predictable trustworthy customer, client, and partner experience

Being Microsoft’s first and best customer

Protecting Microsoft’s physical and digital assets

Measurement

Basic Practice 2Develop your IT business measures to validate your success against the mission

Simple

Intuitive

Sustainable

Consistent

Basic Practice 3

Where is the business going?

What key products are coming?

What are the business priorities of subsidiaries?

Create 18 month plan after understanding the company’s business objectives

Organization Alignment

Client

Architecture & Technology Planning

Enterprise Infrastructure Services

OEM Commercial

Info Worker

BusinessSolutions Devices Server &

Platform

Home &

Enter.MSNHome &

Enter.Svc

P&Ls

IT & OPS Enterprise Application Services

Corporate Security & Anti-Piracy

Operations Services

Client Services

Microsoft.com

Basic Practice 4

Small group – no committees

Eliminate old systems – no bridges

Packaged products – limited access

No paper

Build applications to meet business needs

Alchemy .NET Architecture

Role-Based Workflows

Benefits• Higher User Satisfaction• Increased IT Agility• Bigger ROI on CRM Investment User Interface Paradigm Shift• Application-Centric to Work-Centric• Seamless Source Data Integration• Tailored to Specific User Roles

Technologies•Microsoft® Windows® .NET Enterprise Server (Beta 3)•Internet Information Services 6.0•Microsoft Visual Studio® .NET•Microsoft SQL Server™ 2000•Microsoft .NET Framework•ASP.NET XML Web services•ASP.NET Web Forms•ADO.NET•C#•COM Interop•Microsoft .NET Compact Framework•Microsoft Mobile Internet Toolkit

Revenue Reporting

Events MarketingSupport Sales Force Automation

Connecting Things Together

Controller

MicrosoftERM

Warehouse

Microsoft SCM

Service Center

Microsoft CRM

eBusiness

Microsoft eCommerce

Sales Team

Microsoft CRM

Exec Team

Microsoft Analytics

Operations

Microsoft PSA

Store Front

Microsoft Point of Sale

Employees

Microsoft Bsn Portal

Microsoft Business Solutions

Basic Practice 5

Talk to both business value and cost/benefit analysis

Remove complexity

Be prepared to discuss risk and issues for each item

CEO needs to be 100% supportive

CIO Priorities

Scenarios

Measuring Value and TCO

Integrating Business and IT

Training

Security

This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. © 2002 Microsoft Corporation. All rights reserved.

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