Certified Platinum Partner

HCL Oracle Universe – Database Administration Practice

• 400+ Oracle AppsDBA consultants

• 150+ Specialized Consultants in RAC &

Performance Tuning

• 75% of consultants are Oracle certified

• 15 11i to R12 upgrades executed globally

• Close to 20 DBAs are pure oracle Apps R12

upgrade specialized professionals.

• Dedicated Team for Emerging Technologies

• Investing on Emerging stacks• Oracle 12c / 12c OEM• Fusion App Configuration• Exadata/ ExaLogic• Private cloud

Key Service Areas

Database Administration Practice Summary

• Application Support and Maintenance

Services

• Implementation and Upgrade Services

• Consulting Services

• Consolidation Services

Competency focus

Capability Summary

• High Availability Architecture • Build and Support of Oracle RAC on various

platforms• Golden Gate /Active DATAGUARD solution for

hot DR• Oracle Golden Gate / Streams for replication• DR Strategies by using mirror View, SRDF

• Security Management• Designing Instance/ Database Level Security• Implementing Transparent Data Encryption• Implementing Audit Vault• User/Role Management

• Transformation / Consolidation• Server sizing, Build , Upgrade, Migration &

Patching• Consolidation through virtualization, P2V• Consolidation of Instance, Schema level

consolidation• Migration to Oracle VM

• Implementation / Upgrade • Deployment Architecting , H/w Sizing, Licensing

Support • Full Life Cycle Implementation • Upgrade Assessment, End-to-End Version

Upgrades

• Performance Optimization• Instance/SQL tuning using Grid Control, AWR,

ADDM • Re-org Database • Implementation of ASM • Follow Oracle Best Practices

• Backup Recovery• Solution design based on RPO & RTO• Efficient backup policies through RMAN

standby• BCV

• Automation/Server Monitoring• Scripted jobs• Monitoring (BMC Patrol, Grid Control, Foglight,

Spotlight, ETC)

• Service improvement Plan• Cost saving Solutions• Implementing Industries Best Practices• Value Addition

4

ASM - Structured Approach to Run Business

Over 40 service elements that collectively deliver value to the customer

Governance

Global Delivery Model

Solution for Transition and Steady-state services

Mature and proven ASSeT™ methodology

DEFINE

TRANSITION

DELIVER

MANAGEMEASURE

IMPROVE

ADD VALUE

TRANSFORM

AS-IS Scope

Governance

HR and OCM

Robust Governance

SLA Finalization

Process Harmonization

Tools Setup

Infrastructure Setup

Tools (MAST)

CMMi / ITIL-based Processes and Quality Control

Shared Services

Knowledge Management

Disaster Recovery & Business Continuity

Standard Development and Estimation methodologies

IOMC

Information Security

Resource Management

Demand Management

Multi-Vendor Governance

Risk Management

Project Management

Scope Changes

Integrated reporting through MyCustomerPortal

SLA / KPIs

CSAT

Risk

Business Value

Billing

Productivity benefits through Continuous Improvement

Tools & Automation

driven

Best Practice driven

Process & Quality driven

Knowledge driven

Proactive initiatives for Value Creation within the scope of

service

Value Register through MyCustomerPortal

Proactive preparation of business cases for

Transformation

Discovery and optimization of business processes,

applications, databases and IT infrastructure through BAIT™

MaSCoT Managed Services

with Continuous improvement to Transformation

Target Operating Model (TOM)

Transition Strategy

Price

Due Diligence

Third Party Contracts

Reverse Transition

Solution Design

Implementations/ Upgrades - Change the business

Installation, Configuration & Upgrade

Upgrade/ Migration Analysis : Current to Target Versions with Application / OS / Integration compatibility

Check-list and best practices based Installation/Upgrade/Migration

X Platform Migration , Migration to VM

DBCC check storage configuration

Hardware Load Balancing

High Availability Architecture

Disaster Recovery, Business Continuity DR / BCP Planning & Consulting Setup and Mock Drills DR / BCP auditing and certification

Set up and manage Oracle database HA based Oracle Data Guard, Golden Gate Oracle Replication, Streams Oracle RAC

Dedicated R12 Upgrade Team

Multiple R12 Upgrade experience including platform migration on various OS platforms

Highly experienced R12 upgrade consultants

HCL is Oracle’s Beta partner for release 12.2

Dedicated internal COE for R12 upgrade

Repository of scripts / KM documents for upgrade and platform migrations

Ability to conduct POC at short notice

Database Design and Configuration

Assess database size planning & growth

Capacity planning

Data Partitioning

Data Load Optimization

Large Volume DB Design and Sustenance

Logical & Physical Design

Reverse & Forward Engineering

Redesign / Alterations

Consolidation

Growing Leadership in R12 Space

• Strong Track record - Successfully delivered 15+ Upgrade/Implementations projects globally including 35+ R12 engagements • Upgrade CoE to with assets and knowledge base to support Projects• Mature global relationship with Oracle – Global SI, Platinum Partner• Use of proprietary tools and methodologies to reduce development / deployment effort and time-to-market • R12 Assessments services with R12 upgrade approach backed with objective decision process and business benefits.

Sample R12 customers

Differentiators

Beta Testing Partner with Oracle

Upgrade Tools and Accelerators

Prebuilt R12Test Factory

Consolidation Services – Oracle EXADATA

EXADATA – Key Service Offerings:

• 10+ consultants with Exadata experience• 6 Exadata Implementation certified consultants• Presently providing Exadata Implementation support for a South African customer

Consulting Services:

Feasibility Study of Hardware & Software Infrastructure

EXADATA Fitment

Scope for Consolidation

Exadata Implementation Road Map

Operation Management:

Exadata Machine Setup / Installation

Monitoring and Administration

Project Life Cycle

Backup and Recovery Procedures

High Availability & Disaster

Recovery

Consolidation & Migration:

Feasibility study for consolidating client databases on exadata server

Migration Services

Optimization & Value Adds:

Setup an Exadata competency at Client place

Automation

Process Optimization

Performance Tuning & Bench-marking

Service Details & Catalog

• Startup/shutdowns• Space allocation• Object maintenance• Job purging/reruns• Setup Database auditing• Database refresh• Schema Maintenance• Consistency Check • Defrag Exercise • Object Re-organization

• Implementing backup solutions• Scripts/tool based backup• Disaster Recovery testing• Backup and recovery using RMAN.

SQLBacktrack, TSM• Adhoc backup and restore• Object Level Recovery • Restore Audits

Performance tuning

• Database Tuning• Query Tuning• Scalability Tuning• Batch Process Tuning• Memory Tuning • I/O Tuning

• User creation/deletion• Privileges• User access controls• Space allocation• Access controls• Resource utilization

Monitoring

• Database availability • Services availability • Query/Transaction• Alert log/Trace file / Event log • Space, Memory and Cache• Job Monitoring • Replication/ Warm Stand-By / DR

Sync / Log Shipping • Unauthorized/inactive user access• Blocking and Deadlocks• Database Storage and Space

• SOX compliance work• Checklist creation• Automation Scripts• Continuous Service improvement• Configuration Management• Device Change request and

Implementation Plans

Quality & Compliance

User Management

Backup and Recovery

Basic Administration

HCL’s DBA Clientele

Customer Case Studies

10

Merck is the second largest healthcare company in the world. Merck is a global leader in consumer products and animal care. As an organization, Merck's core values are driven by a desire to improve human life, achieve scientific excellence, operate with the highest standards of integrity, expand access to products and employ a diverse workforce that values collaboration.

Benefits to the Customer

DBA Landscape Provide unified standard delivery model with better control and ownership for massive technology landscape supporting 1000+ frontend applications.

DBA support is part of strategic partnership of HCL with Merck where HCL provides 24*7 end to end ( L1, L2 and L3 ) global support for Oracle, SqlServer, SAP, DB2 and teradata.

Transitioning entire engagement to HCL managed service to provide significant cost benefits and freeing up customer to manage its core business.

DBA team of 45 resources supporting 1000+ frontend applications used globally.

More than 3700 Oracle Databases & more than 1200 SQL Server instances supported

DB2 – 250+ and Teradata 50+ databases supported as part Managed Services transition.

Upgraded several thousand oracle databases to latest oracle versions providing latest feature benefits and reduced cost.

Saved terabytes of disk space using oracle database compression Database consolidation of several critical database using oracle

exadata with increased performance benefits. Enhanced reliability and availability that is a result of

implementation of overall Health Management system with a 360 degree view of the Database environment.

Automated custom script which provides consolidated report about the backups of all the databases in the RMAN catalog

Cu

sto

mer

So

luti

on

Hig

hli

gh

tsE

ng

agem

ent

Ob

ject

ives

Merck – Case Study

Transition to ‘Managed Services’ offers a win-win situation to both Merck and HCL as against staff augmentation in terms of operational cost and control.

Reduced TCO, single owner and continuous productivity improvement

30% faster turnaround on fulfillment of staffing related orders with Staffing Front Office.

80% de-customization of Time & labor enabled entire employee population to enter time electronically.

So

luti

on

Hig

hlig

hts

So

luti

on

Hig

hli

gh

ts

VMware, Inc. (NYSE: VMW) is a company providing virtualization software, founded in 1998 and based in Palo Alto, California, USA. The company was acquired by EMC Corporation in 2004, and operates as a separate software subsidiary.

Benefits to the Customer

Provide (24x7) Applications and Operations support seamlessly with focus on productivity, and incident prevention for Oracle EBS, Custom Apps (j2EE/Spring/JavaScript, JSP etc.), Interwoven/Jive, Siebel UCM, Informatica applications

Value Creation by implementing automation of various day to day activities performed within the client environment and by engaging in new projects planned by the customer

Achieve / Maintain High Customer Satisfaction through On-Time effective delivery, Cross teams coordination to give quick solution for issues and taking ownership and giving Root Cause Analysis

War room support for Quarter end Production Support and other critical Project implementations

11g Database Upgrade for EBS and other databases

SSO Implementation

EBS Resiliency Hardware refresh

Instance Provisioning – Automated clone of EBS and other related DB and applications in cloud infrastructure

Automated EBS and related application health check for UAT environment through Portal before load test.

Cu

sto

mer

So

luti

on

Hig

hli

gh

tsE

ng

agem

ent

Ob

ject

ives

So

luti

on

Hig

hlig

hts

So

luti

on

Hig

hli

gh

ts

DBA team of 20 resources supporting 40 Production and 150 Non Prod instances and 500+ databases

High Availability and RAC databases for Critical Applications

Integration of many portals to EBS through SOA and Fusion Middleware

Continuous monitoring through OEM, Zenoss for OS,DB and Application.

$306976 Value Creation during 2012-13 through automation of the following

1. EBS, Portal application and database cloning through which Cloning cycle time was reduced from 3 days to 14Hrs for EBS with 1 DB/App/CCM Nodes and reduction of QA defects by 50%

2. Central Repository for TNS names and Password requests in portal which reduced 100+ tickets per month on TNS entry and password request

3. Capacity planning for Databases which gives clear picture on Database growth and helps in proactive storage requirement

IT Landscape

VMware, Inc. – Case Study

Meritor is a leading global supplier of a broad portfolio of axle, brake and suspension solutions to original equipment manufacturers and the aftermarket for the transportation and industrial sectors. With more than a 100-year legacy of providing innovative products, the company serves commercial truck, trailer, off-highway, defense, specialty and aftermarket customers in more than 70 countries.

Benefits to the Customer

DBA Landscape A Team of 9 DBA’s supporting Oracle E–Biz

11.5.10.2, R12, ASCP, Demantra, Data-warehouse and 3rd party applications like Outerbay, Noetix, Informatica, Clear Orbit, and Rhevolution databases.

DBA Team works 24*5 with week-end on-call mode, supporting 45 E-Biz, 60 Non E-Biz and 30 SQL server databases across NA,EU,SA & APAC regions.

Cu

sto

mer

So

luti

on

Hig

hli

gh

ts

Meritor– Case Study

16 Value adds completed with total $ Savings amounting to 85000$ for the client.

Established SOP’s for all production support & Month-end Maintenance activities.

Primary and Secondary DBA approach for all projects to mitigate risk and to have a complete ownership across shifts to complete the project on time.

Team has multi-disciplinary expertise in both OLTP & OLAP Databases

So

luti

on

Hig

hlig

hts

So

luti

on

Hig

hli

gh

ts

DBA_Projects

Benefits to the Customer

Over 10+ years of long term partnership with highest customer satisfaction in providing complete end to end offshore support for 135+ applications and databases.

Streamlining and optimizing the operation by providing value ads and automation

Flexible and agile support model which caters to changing business needs

Successfully completed the RAC upgrade POC project on time and presently implementing RAC solution on all the 9 production databases.

Completed 11.5.10.2 upgrade and R12 upgrade with minimum downtime to business.

Successfully implemented oracle advanced compression for E-Biz databases & Data-warehouse environment which resulted in saving terabytes worth of disk space to Meritor.

Implemented Knowledge repository for database issues and fixes. Optimized the aggressive refresh schedules (30+ cloning/refresh

every month) by implementing post refresh health checks to avoid errors.

Cu

sto

mer

So

luti

on

Hig

hli

gh

tsE

ng

agem

ent

Ob

ject

ives

So

luti

on

Hig

hlig

hts

So

luti

on

Hig

hli

gh

ts

Implemented 16 Value adds with a total $ savings of $85000 to the client.

Streamlined operation in the shortest time by building Knowledge repository, SOPs and run books.

Primary and Secondary DBA approach for all projects to mitigate risk and to provide support across shifts to complete the project on time.

A highly skilled DBA team who is successfully managing production environment and also able to execute multiple upgrade and migration projects in parallel.

Experience > Expertise > ExcellencePartner with the leader in Database Administration

Thank You