Certified KPI Professional and Practitionerivorytraining.com/mail_temp_ar/flyer/371.pdf · 2016. 3....

Certified KPI Professional andPractitionerKEY

PERFORMANCE INDI CATORS

C-K

PIP

Istanbul, Turkey

2016 edition:20 - 24March

Getting KPIs right by implementing and maintaining a rigorous KPI measurement framework

Over the last 6 years, the team at The KPI Institute: Documented 8,000+ KPIs from 16 functional areas and 25 industries; Reviewed 1,000+ performance reports from 125 countries;Referenced 30,000+ resources (books, articles, performance reports) as part of the documentation process; Developed 250+ KPI Dashboards and Balanced Scorecards.

With the insights gained we:Delivered 220+ KPI Professional and Practitioner editions;

Assisted 28,000+ organizations in finding solutions for their KPI needs;

Trained 3,400+ participants in 40+ countries on how to work rigorously with KPIs.

3 Key Business BenefitsExperience the real business applicability of theoretical concepts regarding KPIs;Improve the performance of your company by practicing a sound framework for KPI measurement;

Obtain better business results by selecting the right KPIs for your company.

„I found the course very beneficial and informative in terms of standardizing terminologies, definitions, documentations and other aspects of performance measurement. Since we have limited performance measurement tools in our organization, the course was a very good start to initiate a program for building a comprehensive performance measurement system in our bank. It’s highly recommended for startup initiatives and for those who want to brush up their systems.”

Faiqa Janahi, Bahrain Islamic Bank, Bahrain

Info at: www.ivorytraining.com | [email protected] | www.kpiinstitute.org | [email protected]

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mailto:[email protected]

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Certification Program Overview

CCoouurrsseeOOvveerrvviieewwSelection and data gathering are considered by practitioners all around the world to be the

mostchallengingaspectsinworkingwithKeyPerformanceIndicators(KPIs). Awaytoaddress

these challenges is to build a sound framework to measure KPIs, starting from the moment

they are selected, until results are collected to be centralized in performance reports.

The KPI Institute has developed a rigorous KPI Measurement Framework that embeds

10 yearsof research in the fieldand relieson best practices applicable in the real business

environment.

This learning program is structured on two levels of certifications:

The KPI Certified Professional – a three days training course focused on developing know-how in working with KPIs. The

certification can be obtained by taking a multiple question Certification Exam in the last day of the course.

The KPI Certified Practitioner – a two days training course meant to improve the practicalskills in working with KPIs and

developing instruments like scorecards, dashboards and KPI documentation forms. The applied exercises of this course willenable

participants to complete a trial run of all the steps required to complete the portfolio which is the basis of the KPI Practitioner

Certification. The exercises will reflect a complete KPI implementation case study, from project planning to KPI data visualization.

The training courses can be accessed individually. However, participants are eligible to receive the KPI Practitioner Certification only

if they are KPI Certified Professionals.

Participantsprofile

Professionals interested in measuring performance

Professionals from different fields, such as finance, human resources, production, logistics, information technology and others, interested in Key Performance Indicators, will acquire the competencies needed to measure the performance of their team, department or organization.

Top/middle/lower management professionals

Executives or operational managers, regardless of their field of expertise, will gain the ability and knowledge to measure performance and maximize the value of using KPIs. The tools and resources offered as part of the certification program enable managers to apply the concepts learned in their organizations, immediately after the course.

Performance measurement experts

For professionals like Data Analysts, Strategy Managers, Performance Management Officers or Performance Architects, it is important to developcompetenciesin measuring performance, especially in terms of KPI selection and data gathering. Usually, this particular audience already has a performance measurement system set in place and the certification program offers the opportunity to learn best practices used in this field and identify how their current processes and approaches regarding KPIs can beimproved.

Develop the project plan for a KPI implementation initiative;

Practice a sound framework to ensure KPIs are aligned to strategy;

Receivepersonalized feedbackondevelopingthe KPI portfolio ofinstruments;

Expand your business network by becoming a member of the international Certified KPI Professionals Community;

Access +15 templates that help you implement a KPI Measurement Framework in yourorganization.

Understand KPI measurement challenges and how to address them;

Differentiate between objectives, KPIs and initiatives;

Understand KPI selection in different contexts;

Select KPIs for scorecards and dashboards from the organizational to the departmental and individual level;

Develop a KPI implementation project plan;

Optimize the KPI activation and data gathering process.

Benefits

Learningobjectives

+

Certified KPI Professional and Practitioner www.ivorytraining.com | www.kpiinstitute.org 2



CourseOverview

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InclusionsEducational Resources

EEdduuccaattiioonnaallRReessoouurrcceess

Course materials that consist in:Courseslides;

Coursenotes.

Performance Management Toolkit, containing the following templates:

Desired State of Evolution;

Strategy Map;

Performance Scorecard;

Performance Dashboard;

Performance Healthogram;

Performance Maturity Model;

KPI Documentation Form;

Initiatives Portfolio;

Initiatives Documentation Form;

Performance Management System

Architecture;

Monthly Performance Management

Process;

EmployeeScorecard.

Furthermore, the templates are accompanied by two manuals and twopublications:

Performance Dashboard Guide for

Administrator;

Performance Scorecard Guide for

Administrator;

KPIs for Call Center Dashboard

KPIs for Call Center Scorecard.

Testimonials

The KPIInfographic

The qualitative reports Performance Management in 2013and

Performance Management in 2012

Catalogues: KPI Documentation Forms, Negative Behaviors, Targets in Practice, Dashboards, Scorecards, Graphs in Practice;

FactSheets:KPIDefinitions,KPIsinPractice,TerminologyinPractice,KPISelectionCriteria;

Performance Management RelatedTheories;

Video doodles: “What is a KPI, a KRI and Metrics?”, “What is a Dashboard?”, “What is a Scorecard”, “Understanding the KPI Documentation Form”;

Other Resources: Consisting in videos, whitepapers or case studies relevant for KPI measurement;

KPI Practitioner Course Application Templates: KPI project plan, KPI selection workshop notification, Primary and secondary data sources list, KPI selection for expo, Value flow analysis, Balancing KPIs, KPI documentation form, Change log, KPI data gathering template, Data gathering communication, Organizational Scorecard, Organizational Dashboard, Departmental Scorecard, Departmental Dashboard, KPI reportingpage.

Evaluation

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:


Certificate of Completion: after completing pre-course activities, passing the Certification Exam and the Learning Assessment Quiz;

Certificate of Attendance for Certified KPI Professional: after participating at the 3 days of on-site training course;

Certificate of Attendance for Certified KPI Practitioner: after participating at the 2 days of on-site training course;

Certified KPI Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly recommend that you obtain the Certified KPI Professional title, as this endorses your skills and knowledge related to this field.

In order to obtain the Certified KPI Practitioner status, an additional fee will be of charged, implying a distinctive application process. To access the application guide, click here. Premium Subscription on

smartKPIs.com available for 12 months, providing access to 500 fully documented KPIs and over20.000 KPIsenlisted;

One research report from the Top 25 KPIsseries.

Free access to all webinars from the 2015 PerformanceManagement series for 3 months

“ItisthewillingnessofexpertslikeyourselfwiththecapabilityintheareaofKPIsand your

responseto theinterestand needsof theparticipantsthatmakesthisprogrameffectiveand

worthwhile for our organization. The way you ran the last day and your ideas certainly sparkeda livelydialogueamongallof thoseinattendanceandlettingthemknowwhatand

howtodonext.The feedbackfromtheparticipantswasgratifyingandpositive,andweare gladthatwetookthetimeandefforttodevelopsuchaprogramtomeettheneedofourstaff

forextendingtheirknowledgeintheareaofKPIsandallrelated.”

Hanan Ahmed Abdelmajeed, Supreme Council of Health, Qatar



CourseOverview


Facilitator

CourseFees

Registration

Agenda

In Parnershipwith:

Learning experience

Pre-course

This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:

Needs assessment - complete a questionnaire to determine a tailored and relevant learning experience;

Pre-courseevaluationquiz – take ashortquizto establishthe current levelofknowledge;

Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience;

Forum introduction – share an introduction message to present yourself to the other course participants;

Expectations - share your expectations regarding the trainingcourse;

Pre-requisite reading - gothrough aseriesofdocuments to betterunderstand the core-coursecontent.

Core Course

During the 3 days of Certified KPI Professional training, the course is designed to facilitate experiential learning and ensure a high level of interactivity.Exercisesusedtoenhance thedevelopmentofcompetenciesrangefromsimplematchingofconcepts toextensiveanalyses of case studies. The learning experience consists in:

Applying concepts in practical exercises;

Analyzing case studies and identifying solutions;

Using templates to develop performance measurement instruments;

Sharing experiences and best practices;

Creating a network of KPI Professionals;

Constantly evaluating the participants’ knowledge, through short quizzes to support the certification exam.

The 2 days of Certified KPI Practitioner training are characterized by high interactivity and group activities, combined with individual work. The learning experience is designed to help participants develop the final portfolio necessary to obtain the KPI Practitioner Certificate. During this stage, you are:

Dedicating 90% of the time to KPIs related practical exercises;

Completing exercises that are designed based on real life examples, following a KPI implementation case study, from project planning to KPI datavisualization;

Receiving tips and tricks for overcoming the most common challenges of performance measurement;

Sharing experiences and forming a community of practice;

Receiving assistance and constant feedback on your work.

After Course

Thelearningprocessisnot finalizedwhen thecore-courseends.Afterthe5 days of training participantsarerequiredto takethefollowing steps, to become Certified KPI Professionals:

Forum discussions - initiate a discussion and contribute in a discussion opened by another participant;

PerformanceImprovement Essentials - watch a45 minuteswebinarpresentingtheKPImeasurementaspart ofasystemthat ensures performance improvements and achievement of objectives;

Action plan - create a plan for the actions and initiatives you intend to implement after the training course;

In-housepresentation - createandsubmitashort PowerPointpresentationtopresentyourcolleaguestheknowledgeyouhaveaccessed during the trainingcourse;

Additional reading - go through a series of resources to expand your content related knowledge;

Learning journal- reflect upon your 3 stages learning experience and complete a journal.

In order to obtain the Certified KPI Practitioner title, the following actions are required:

KPIpractitioner Portfolio– develop15 keyperformancemanagementtoolsbasedonthe best practices promotedbytheKPIInstitute.

Practitioner journal - strengthen the learning process incurred by the development of the KPI Practitioner Portfolio by reflecting upon each tool.

Evaluation conversation – participate to a 30 minutes discussion meant to provide more insights to The KPI Institute’s Evaluation Commission into the approach of developing the KPI Practitioner portfolio.

LLeeaarrnniinnggEExxppeerriieennccee




CourseOverview


Facilitator

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KPI Professional Agenda

AAggeennddaa

KPISelectionValue driver concept mapping; Definingobjectives;Value flow analysis; KPIbalancing.

KPIs in Context Organizational Scorecard; Departmental Scorecard; Operational Dashboard. Changelog.

Review and AssessmentQuizCoursereview;Learning Assessment Quiz.

KPI Practitioner Agenda

KPI Professional Agenda

UnderstandingKPIsKPI related terminology; SMART objectivesdecomposed; KPIlifecycle.

KPITypologyLeading vs. lagging KPIs; Qualitative vs. quantitativeKPIs; Efficiency vs. effectivenessKPIs.

KPITaxonomyInterdisciplinary systemic worldview; KPI use casescenarios;KPI DNAmap.

KPIAlignmentKPI alignmentapproachesKPI selection for corporatescorecard; KPIs cascaded to functionalarea.

KPIDocumentationKPI documentation formfunctions; KPI documentation form design; KPI documentation process; OrganizationalKPIlibraries.

Working withTargetsTarget settingprocess;Challenges in working with targets; Weights andindexes;Negative behaviors when setting targets.

DatavisualizationGuidelines to designingefficient templates;Usability in terms of visual design; Scorecard and dashboarddesign.

Review & Evaluation TestCourse review; CertificationExam.

Day 1 -A Standardized Approach toKPIs

9:00 -17:00

The World ofKPIsChallenges in performance measurement; The value added byKPIs;KPIs concept map; Governance; Organizationallevels.

Day 1 - Establishing KPIs

9:00 -17:00

KPI Project CoordinationThe business case for KPI implementation; KPI projectplan;KPI workshop preparation (data sources, emailnotification, KPI selectionworkshop).

Day 2 - KPI Selection and Target Setting

9:00 -17:00

KPISelectionKPI selection fororganizational scorecard;KPI selection sources; KPI selectiontechniques.

Day 3 - Data Gathering and Visualization

9:00 -17:00

DataGatheringData quality dimensions; KPI reporting datasources; KPI activationtools;KPI activation techniques; Working with data custodians; Data collectionmethods.

Day 2 - Monitoring KPIs

9:00 -16:45

KPIMeasurementKPIdocumentation;KPI data gathering template; Data gathering communication.

Testimonials

“Firstof all, the coursewas well structuredand focused on the importantareas. The topics were well choosenby our facilitatorand that

helpedeveryoneunderstandtheworldofKPI’s.I reallylearnedeveryaspectaboutKPIsasbeginner.I recommendthiscoursetoeveryone

whowantstogetspecializedinPerformanceManagementand to learnhowtochoosetherightKPIs.”

Kerem Ulusoy, T. Şişe Cam Fabrikaları A.Ş., Turkey




CourseOverview


CourseFees

Registration

LearningExperience

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In Parnershipwith:

Facilitator

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performancemanagement.

Access the Training Courses Catalogue below for the complete training offer.

Training Courses

Catalogue 2016

FFaacciilliittaattoorr

Testimonials

“The course facilitator is very knowledgeable about KPIs and has

adequate experience to deliver it to

various types of audiences. Thankyou.”Hussain Al Lawati, Occidental Petroleum Corporation (OXY), Oman

“Great value in content, which could be

easilyapplied to our organization.”

Fahad Alhammadi, Qatar Petroleum, Qatar

“My facilitator was energetic, focused,

helpful anddetermined.Heshareddifferent

examples, cases on Key Performance Management, KPI selection and so on. I

felt like he is the right person from whomI shouldlearnaboutthistopic.”

Kerem Ulusoy, T. Şişe Cam Fabrikaları A.Ş., Turkey

“Excellent instructor in terms of

knowledge and content delivery. I will

consider requesting his services again for in-housecourses.”

Kabirr Faal, Kuwait Institute for Scientific Research (KISR), Kuwait

“Thank you for this wonderful training

course. The instructor has great

experience on this subject and has the necessary skills for deliveringtrainings.”

Thajba Alawadhi, Kuwait Institute for Scientific Research (KISR), Kuwait

Marius BoghianLearning and ManagementConsultant

Marius Boghian is a Learningand Management Consultant, as well as a Certified KPI Professional working within the Professional Services team of The KPI Institute. Recently, Marius gained his Certification in Data Analysis, which enhances his cooperation with clients in the field of ReportingDesign.

Marius has over 9 years of experience in working within diverse organizations which range from privately held corporations to international NGOs across Europe and Latin America. Marius is acertifiedprofessional trainer since 2006, which allowed him to face new challenges in the learning and development area, where he worked for more than 6 years, alongside a Top 5 Romanian training company.

Alongside the training activity, Marius was involved as a Regional Coordinator in managing a HR project financed with more than 3.5 million Euros from European funds, dedicated to organizational performance improvement in 75 companies based in Romania (2011– 2013).HeiscertifiedasProjectManager andProfessionalCompetences Evaluator by Romanian National Qualifications Authority. (2006 and 2010)

His passion for new technologies and their use to improve a company’s performance brought him to Chile, where he participated in the world’s largest business incubation– Start Up Chile. During that time, he was exposed to top class influence in the field of tech entrepreneurship and he was invited as a guest speaker to hold a presentation on Global entrepreneurship at MIT Sloan School of Management. (2014)

Marius graduated from the University of Iasi, Faculty of Law, (2006) and followed the courses of the Master in Business Administration Program from UNESCO Chair within University of Bucharest (2012).

The KPI Institute is a research institute specialised in business performance. It

operates research programs in 12 practice domains, ranging from strategy and KPIs

to employee performance, and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services,

and through a knowledge platform available to registered members. Support in

deploying these insights in practice isofferedthrough trainingand advisory services.




CourseOverview


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Course Fees

CCoouurrsseeFFeeeess

Course Date

$4,950USD $4,850USD $4,125USD20 - 24March 14March$4,400USDby January 20th

$4,675USDby February 20th

General FeeEarly

Bird 2

Early

Bird 1

2 or More

Participants

Registration

Deadline

The KPIInstitute

Members

*The course fees include course materials, lunchand coffeebreaks.

Should you be interested in attending only one course, you can review the separate course prices below:

$3,250USD

$2,550USD

$3,150USD

$2,450USD

$2,850USD

$2,025USD

CertifiedKPI Professional

CertifiedKPI Practitioner

$2,900USD

$2,250USD

$3,100USD

$2,375USD

Venue

Radisson Blu Hotel, Istanbul Sisli 19 Mayis Cad. No 2 Sisli34360 Istanbul Turkey

Our dedicated team can provide you with

assistance, information and guidance to

help you plan your next training course

and ensure you enjoy the services and

comfort at a first class hotel.

We invite you to contact the event

manager to enquire about special rates

from thevenue.

Accommodation

Accommodation is not covered by the

attendance fee and it needs to be arranged

separately byparticipants.

For more detailsvisit:

Official Course Webpage

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Life.labBuilding

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T: 0090212 809 0655F:00902128090466E: [email protected] W: www.ivorytraining.com

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Registration cancellation procedure

Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

Registration

3 ways to register:

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1.Fill in and submit the registration form available online at store.kpiinstitute.org

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2.An email confirmation containing the tax invoice and bank account detailswill be sent to you;

3.Proceedwiththeattendance feepayment by bank transfer;

4.Send through email the proof of the payment transaction completion;

5.A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

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Certified KPI Professional and Practitionerivorytraining.com/mail_temp_ar/flyer/371.pdf · 2016. 3....

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