Certified Business Professional CBP - Ways...

Certified Business Professional CBP

Authorized Training Provider

What is CBP™ ?

• An International Industry Credential in SoftSkills , Official Curriculum.

• World Leaders in Essential Business Skills

• 350 + Authorized Centers Globally

• 30 + Centers In GCC


What is CBP™ ?

• The certification measures the Skills & Knowledge of a CBP Candidate within a Specific Field.

• Online Exams Prime


What is CBP™ ?

• The Leading International SoftSkills Certification delivered in ARABIC.

• The only Certificate Delivered through Prometric Prime in Arabic Language.


Why CBP™ ?

• Global Standards, – Best Practices, Industry Specific.

• Global Workforce, – CBP Certified Professionals.

• Global Recognition, – One of the fastest growing certification

around the globe.


Why CBP™ ?

• Provides differentiator by certifying that the professional can demonstrate specific skill sets that every job requires.

• Develops important life‐skills that go beyond the work environment into many aspects of living.


Why CBP™ ?


Certification Track Details?


The CBP professional™ credential is for business professionals who wish to demonstrate expertise in a defined Subject


Pass Exam in one of the following

Foundation Level

CBP™ Leadership

CBP™ Customer Service

CBP™ Sales

CBP™ Business Etiquette

CBP™ Business Communication

Master Level CBP™ Project Management

CBP™ Business Management

CBP™ Computer Technology (Industry Specific )

CBP™ Tourism & Hospitality (Industry Specific)

Business Improvement Series

CBP™ Conflict Management

CBP™ Dynamic Decision Making

CBP™ Leading Through Change

CBP™ Motivating Employees

CBP™ Secrets of Management Success


CBP Executive™

The CBP Executive™ credential is for business professionals who wish to demonstrate executive expertise in all five (5) CBP™ Professional areas of Leadership, Customer Service, Sales, Business Etiquette and Business Communication.


CBP™ Customer Service CBP

C20-507

CBP™ Sales CBP C30-508

CBP™ Business Etiquette CBP

C40-509

CBP™ Business Communication

CBP C50-510

CBP™ Leadership CBP

C10-506

Pass all the following Exams


The CBP Master Executive™ program is for professional executives who wish to specialize in specific business segment skills such as Project Management, Business Management, Tourism & Hospitality & Technology.


Select one of the Master Level Courses

CBP™ Project Management


CBP™ Tourism & Hospitality

CBP™ Computer Technology

CBP™ Sales & Marketing

Any one of the courses


Course Details.


Foundation Level CBP™ Leadership

CBP™ Customer Service

CBP™ Sales

CBP™ Business Etiquette

CBP™ Business Communication Authorized Training Provider

• Modules: – Introduction to Sales – Developing a Positive Attitude – Effective Sales Prospecting – First Contact Success Strategies – Sales Qualification – Presentation Success Strategies – Resolving Objections & Successful Negotiating – Closing the Sale – Developing a Referral Program – Wrap-up & Follow-up – The Use of Technology in Sales

• Test Exam Number: CBP C30-508

Sales

Duration 15 Hours


• Modules: – Introduction to Customer Service

– Customer Service: Communication Skills

– Customer Analysis: Knowing your Customer

– Calming Upset Customers

– Telephone Customer Service

– Internet Customer Service Skills

– Time Management Strategies

– Stress Management Strategies


Customer Service

Duration 15 Hours


• Modules:

– Introduction to Effective Leadership

– The Characteristics and Skills of Effective Leaders

– Leadership Styles

– Developing a Vision & a Mission

– Effective Decision-making

– Team Building for Leaders

– Building Trust in Teams

– Coaching as a Leader

– Motivation

– Leadership Summary


Leadership

Duration 15 Hours


• Modules:

– Introduction to Business Communication

– Business Letter Writing

– Types of Business Writing

– Business Writing Styles

– Writing for Special Circumstances

– Communication Styles

– Identifying Your Appropriate Communication Style

– Communicating Effectively

– Keys to Powerful Presentations

– Power of Active Listening

– Conflict Resolution: Approaching Conflicts Constructively

– Communication Challenges


Business Communication

Duration 15 Hours


Business Etiquette

• Modules:

– Introduction to Business Etiquette

– Meeting and Greeting Interactive Scenarios

– Meeting and Board-room to Protocol

– Principles of Exceptional Work Behavior

– Entertaining Etiquette

– Multi-Cultural Challenges

– Electronic and Internet Etiquette

– Ethical Issues: Business challenge

– Handling Sexuality at the Workplace

– Creating your Business Style and Professional Image


Duration 15 Hours


Master Level

CBP™ Project Management


Industry Specific

CBP™ Computer Technology

CBP™ Tourism & Hospitality


Project Management

• Modules:

– The Project Initiation Stage

– The Project Planning Stage

– The Project Implementation Stage

– The Project Closing Stage

• Test Exam Number: CBP E10-706

Duration 30 Hours


• Modules:

– Introduction to Management

– Business Skills for Managing

– Organize and Prioritize

– Delegation without Micromanagement

– Technology and Management

– Marketing Management

– Operations Management

– Financial Management

– Human Resources Management

– Risk Management


Business Management

Duration 30 Hours


• Course Name: Modules:

– Introduction to Computers

– Computer Architecture

– Computer Storage Solutions

– Software Applications

– Networking Essentials

– Internet Technology and Concepts

– Electronic Commerce

– Computer Security Measures

– Computer Health and Safety Considerations

– Intellectual Property Rights


Duration 30 Hours

Computer Technology Specialist


• Course Name: Modules: – Introduction to Tourism & Hospitality – The Business of Tourism – Demand for Tourism – Types of Tourism – Tourism Management – Hospitality and Tourism – Customer Service in Tourism – Communication Skills in Tourism – Calming Upset Tourists – World Tourism Organization (WTO) Global Code of Ethics – Tourist Security & Safety – Tourism Glossary – Tourism Statistics as a Glance

• Test Exam Number: CBP I10-810

Duration 30 Hours

Tourism & Hospitality


Business Improvement Series

CBP™ Conflict Management

CBP™ Dynamic Decision Making

CBP™ Leading Through Change

CBP™ Motivating Employees

CBP™ Secrets of Management Success


• Modules:

– Understanding Conflict

– The Basic Steps of Conflict Resolution

– Listening Skills

– Communication Skills That Support Conflict Resolution

– Handling Challenging Personalities

– Handling Specific Situations

• Test Exam Number: CBP B12-201

Conflict Management

Duration 10 Hours


• Modules:

– Assessing your Decision Making Style

– Framing the Decision

– Gathering Information

– Analyzing the Information

– Why Bad Decisions Happen

– Making the Decision

– Auditing The Results of Decision Making


Dynamic Decision Making

Duration 10 Hours


• Modules:

– Effects of Change

– Change Responses

– Leading the Change

– Anchoring Change

– Communicating & Reinforcing Change

– Organizational Alignment

– Change Resiliency


Leading Through Change

Duration 10 Hours


• Modules:

– The Foundation of Motivation

– Fostering Motivation as a Manager

– Encouraging Employees’ Intrinsic Motivation

– Overcoming Obstacles to Motivation


Motivating Employees

Duration 10 Hours


• Modules:

– The New Work Environment

– Supervisory Styles

– The Model for Keeping Responsibility

where it Belongs

– Applying the Model to Behavior

& Performance Problems

– Counseling and Mentoring


Secrets of Management Success

Duration 10 Hours


How to Become Certified?

Candidates should:

• Study CBP Course at an Authorized Training Providers (ATP).

• Register & Pass the Online CBP Exam.

• CBP Certificate will Be delivered to the testing Center at which the candidate sat for the exam within 45 to 60 days.


Last Version of CBP Certificate Layout

Franklin University

Williams Business College


National Government Feedback

Address by President of South Africa, Thabo Mbeki at the opening of the E-skills Academy , Johannesburg “…In addition to Oracle Corporation, I would also like to take this opportunity to thank other players whose collaboration on this project will undoubtedly ensure its success. These include: * IBM, Microsoft, HP, Cisco Systems and NIIT Limited * the Computing Technology Industry Association (CompTIA)

* the Information Technology Infrastructure Library (ITIL) * the Association of Operations Management of Southern Africa (SAPIS) * ubuntu certifications; and * the Workshops and Master Class Series…”

Issued by: The Presidency 13 March 2008


Certified Business Professional CBP - Ways...

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